Stockmoor Lodge

Lovely, clean and tidy home with great facilities, all the residents are well cared for and look happy! Beautiful rooms with amazing views for all to enjoy. All staff are lovely and a fabulous, caring manager.

Mum has been at Srockmoor Lodge for six months now. As soon as you walk in the door, everyone puts you at ease with a friendly hello. It's very clean and bright, not at all like you expect a care home to be. Most of all, Mum is being very well cared for and seems perfectly happy. Thank you to everyone.

My friend has been a resident for three years, and I have found that she is well cared for by the staff, who consider all her needs with dignity. Whenever she has been unwell, the team contact me to keep me appraised, and I have established a very good rapport with carers, reception/office staff and the manager over the time she has been a resident. I noted today on my visit how lovely and fresh, clean and welcoming the reception was and the maintenance is in hand to freshen the entire establishment.

Mum has been at Srockmoor Lodge for nine years. She seems very happy. Wonderful staff. She is now 100-year-old, which tells you how well she's been looked after. I would always recommend Stockmoor to my friends. Mum's family are very grateful for all the care and love they give Mum.

It is very sad that my son has MS at 56-years-old and needs to be in a care home, but he could not be in a better one than Stockmoor Lodge. I know that he is well cared for, and also he is happy. The staff have time to spend with him to bring his two sons in, which is very important to him. Stockmoor Lodge keep me well informed regarding any hospital visits and updates on his health and well-being. I do not worry about my son as I know he could not be in a better care home than Stockmoor Lodge.

My dear mother was transferred into your care after being in the hospital. She came into you at the end of her life at the grand age of 93-years, which would have been her next age, had she survived, on 24th January 2022. Although Mum had reached the point where she wasn't eating or drinking, but just "fading away" regrettably, I thought the smell of the food available seems extremely tempting, and also, with Christmas approaching, the facilities had been decorated beautifully, raffle being held etc, or whenever I did see other people staying, they seemed happy as well as being kept occupied when relevant.

Very pleased with the care given from the admin staff, carers and domestic staff. All were helpful, approachable and certainly caring. My husband has had two respite stays and would very much like to stay permanently. What better recommendation than that.

If you have to go for respite care as told, you will not find a better place. Everybody was so helpful and accommodating.

Whilst the facility itself can be termed "state of the art" due to rooms, equipment and furnishing etc, the day-to-day running is somewhat haphazard. This is due, primarily, to a lack of basic communication, hampered by high rated of staff turnover and the persistent use of agency staff. There's genuine good care and goodwill, but a team that does not often work together lacks both commitment and a shared vision. Had we know this from the beginning, our relative would have been placed elsewhere.

Hard to name as no one has visible name badges on which is not ideal for residents or visitors. Had to ask for pain relief for my Grandad several times, including the day he passed away as the nurse ‘assured’ me he wasn’t in any pain. Not sure how they knew that as he couldn’t communicate by this point and passed away a few hours later. The day we went to collect his belongings from his room, we find workmen/contractors in his room fixing his door! No one should have been in his room doing any adjustments three days after his passing. No compassion shown by the person who let us in at reception the day we arrived to collect Grandads belongings either, just the final insult to a catalogue of incidents we have had over the course of his stay there.

I feel the staff are very friendly. I feel safe with him in the care home. He likes the staff. He is showered well, and they are always helpful. I feel they care well for his medical and social needs.

Mum was a resident in Stockmoor Lodge for just under 4-years. Nursing care was needed throughout. When identifying a home for Mum, it was important to find an environment that genuinely respected everyone - residents, relations and staff. Stockmoor was our choice, and it lived up to this expectation. Mum was extremely well cared for. Having been a nurse herself, she was fully aware of what good care looked like in practice, and at almost every visit to see her, her parting comment would be “they look after me very well here”. Without exception, all the staff - whatever their roles - were friendly and approachable. Throughout her stay, we had peace of mind that Mum was comfortable, safe and in an environment that was spotless. Her wishes were always respected and carried out, and we were regularly kept informed regarding her health. This past year had been a challenging time because of Covid. Thank you, everyone, for coping so incredibly well.

My wife goes into respite one week every month. We are really satisfied with the care she receives. The staff are really friendly. Really impressed with the guy on reception; he is really friendly and knowledgeable. The home is really clean, and the rooms are very nice.

Every member of staff has been amazing with my father. He has been in Stockmoore Lodge for two weeks. Every want and need of my dads has been catered to. The staff go above and beyond.

We built a lovely rapport with the staff, who treated my aunt as a VIP. They gave her all the nursing care and support that we could have wished, then during the difficult lockdown year, gave her friendship and became her surrogate family. Through their constant communication, we had complete faith and trust that my aunt was cared for as well as I would have cared for her.

Wonderful welcoming staff, thank you so very much...

I am a guest rather than a patient. I am well satisfied with the care that my wide receives at all times.

My mother was admitted to Stockmoor Lodge following a stroke in October during the lockdown, but the home worked hard to maintain contact and visiting. Mum was very happy with her room and the care she received. Sadly she had a further stroke in January, but was able to remain at Stockmoor where they nursed her until she died. The end of life care given was excellent, and visits to her room were possible with lateral flow testing, and I was able to meet some of the staff caring for Mum. Thank you.

The home is extremely friendly and welcoming. I have mentioned to other friends they should consider this place for their parents if needed. I have visited a number of homes in the area and found this one to be far superior to the rest.

As a family, we are more than happy with the way my mum is being looked after.