Wisteria House Dementia Care (Plymstock) Ltd

53 Hooe Road, Hooe, Plymstock, Plymouth PL9 9QS

Wisteria House in Hooe, Plymstock specialises in 'Quality of Life' for elderly people living with a dementia.

The home was completely refurbished in March 2017 and offers high quality and comfortable furnishings to include very stimulating lounge/diners designed to meet the various stages of living with a dementia. Wisteria House has a generous secure garden with an easy to access large decking area.

A high staffing ratio is available 24-hours to include a registered manager on seven days a week and staff specialising in quality of life care from 8 o'clock in the morning to 9 o'clock at night. Weekly trips out are always offered.

The staff team are extensively trained particularly on relationship dementia care and pride themselves on being attentive and approachable.

Owner: Wisteria House Dementia Care (Plymstock) Ltd

Person in charge: Kirsty Young (Managers)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 16

Shared Rooms: 2

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £565 – £750 , Personal Care Shared (per person) from £550 (These prices are only a guideline, please contact Wisteria House Dementia Care (Plymstock) Ltd to find out the exact price for your requirements.)

Latest Care Quality Commission* Report on Wisteria House Dementia Care (Plymstock) Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Wisteria House Dementia Care (Plymstock) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Wisteria House Dementia Care (Plymstock) Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.722 for Wisteria House Dementia Care (Plymstock) Ltd is calculated as follows: ( (84 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wisteria House Dementia Care (Plymstock) Ltd is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 9 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Wisteria House Dementia Care (Plymstock) Ltd has a Review Score of 9.7 (9.722) from 10 Reviews


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wisteria House Dementia Care (Plymstock) Ltd?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wisteria House Dementia Care (Plymstock) Ltd

  • Daughter of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

FANTASTIC. My 96-year-old aunt has always been difficult and her increasing dementia was not being managed at her previous care home where she was destructive and angry. Six weeks at Wisteria House Dementia Care and she is calm and settled with her dementia managed in a dignified, friendly and caring way. Not only is she contented, so am I, knowing she is safe and being looked after by capable and caring staff. Well done Wisteria House Dementia Care...you have got it right.

How likely would you be to recommend Wisteria House Dementia Care (Plymstock) Ltd? Extremely Likely

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Average Rating:   5 out of 5

My wife and I received a warm welcome and were immediately aware of a happy atmosphere. The caring staff were very observant, and therefore aware of residents' needs. The bright decorations in all rooms, and around the gardens, added to the general uplifting ambience of the home.

How likely would you be to recommend Wisteria House Dementia Care (Plymstock) Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

This was the first visit to the care home - everything appeared well organised, clean, especially the toilet downstairs, all the people we saw/spoke to were looking well kept and content, due we assume to the care given by the staff.
Our friend was looking so well after only two weeks with the home, in fact the best we had seen him for at least two months when he was either at home with care visiting him or in hospital.
Well done staff and management - excellent.

How likely would you be to recommend Wisteria House Dementia Care (Plymstock) Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

Since step-father-in-law has been a resident, his self-confidence has improved as also general alertness. this is entirely due to the ambience and great personal care by the staff. From my visits (3 - 4 per week) the home is very clean and tidy and nothing is any trouble.
On a 1 to 10, 9 or 10 is my vote.

How likely would you be to recommend Wisteria House Dementia Care (Plymstock) Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

Mum has been at Wisteria House since April 2017.
She has settled in well.
Staff are very caring and friendly.
Very supportive towards helping Mum to adjust from living on her own in her bungalow and now living in the care home.
Food is very good.
Staff keep me informed.
They have kept Mum busy which is what Mum needs.
The staff care for all her needs.
They arrange outings for Mum.
I cannot praise the staff enough - they have helped me understand dementia - I am reassured that I know Mum is safe and receiving excellent care.
Thank you Wisteria House.

How likely would you be to recommend Wisteria House Dementia Care (Plymstock) Ltd? Extremely Likely

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Average Rating:   5 out of 5

My mum has vascular dementia and moved into Wisteria House in April. We were so pleased to find a home where my parents could be together, dad moved in before her in March, and is more able. The home is beautiful and their own rooms are well equipped and very comfortable. The lounges are great with space for quiet or to be involved in activities be it face-painting, pampering, music and singing, all sorts of games and much more!
The staff are wonderful - infinitely patient and caring and always with a smile. Nothing is too much trouble and they are all in the business of solving any queries or concerns however small. The key to their care is quality of life as a priority.
The food is good and there are snacks to be had at all times!
The home is clean, bright and welcoming.
I visit at all times of the day and I am always made welcome.
I feel very happy to know mum and dad are well cared for and looked after.
I would recommend this home to anyone!
All the staff without exception are super.

How likely would you be to recommend Wisteria House Dementia Care (Plymstock) Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Wisteria House is a wonderful place, my mum was in a home previously and she was not happy or stimulated at all. She is now very happy, eating, drinking and sleeping well. We are delighted to see that mum is thriving, putting on weight and is very happy. Best thing we could have done for her was place her in the care of the lovely staff here.

How likely would you be to recommend Wisteria House Dementia Care (Plymstock) Ltd? Extremely Likely

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Average Rating:   5 out of 5

My husband has been a resident here for five weeks. The care he is given is brilliant. Nothing is too much trouble for any of the carers. The activities are very good and varied.

How likely would you be to recommend Wisteria House Dementia Care (Plymstock) Ltd? Extremely Likely

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Average Rating:   5 out of 5

Wisteria House Plymstok is new and only open a short while but it's well run, cannot fault in any way. Staff are approachable, loving, caring and cannot do enough for clients and visitors. Food is excellent, plenty of snacks all day, beautiful, clean, very welcoming. Would recommend to anyone, thank you Wisteria House for loving our mum like we do and making her and us very happy.

How likely would you be to recommend Wisteria House Dementia Care (Plymstock) Ltd? Extremely Likely

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Average Rating:   5 out of 5

Both my parents moved to Wisteria House at the end of March. My mum has had Alzheimers for approximately 13 years and requires a lot of assistance. After one month, my mum appears settled and mostly happy in Wisteria House. I feel confident that staff are doing their best to understand and meet her complex needs. Dad is more able and requires less care but have vocalised that he is satisfied with Wisteria House.

How likely would you be to recommend Wisteria House Dementia Care (Plymstock) Ltd? Likely

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Average Rating:   4 out of 5

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