Wisteria House Dementia Care (Plymstock)

Thank you Wisteria, xxx

FABULOUS...

From the very first day, the staff could not have been better in making Mum feel safe, looking after her care and needs. The activities they do are awesome! It has been lovely after Covid to get to see the staff working together to make sure the residents feel happy and relaxed. I feel so happy that Mum is there and wouldn't put her anywhere else.

It is an extremely hard decision putting your Mum into a home. So finding one that was going to be the next "perfect" home for Mum seemed like it was going to be an impossible task. Until we found Wisteria! Wow, I am blown away by everything about it. The accommodation is outstanding; I feel like I am visiting my mum in her home, rather than visiting her in an old people's home. It is homely and spotlessly clean, but above all, the staff are all incredible. There are not enough words to describe how amazing they all are.

Mum has stayed twice for respite and stats for several hours one day a week. I would not want her to stay anywhere else. The staff are so kind and dedicated, often having fun and themed events for the residents. I am so thankful for their love and devotion. Wisteria House is such a happy haven; you feel it as soon as you walk in.

All staff are so friendly and the residents are treated like members of a large family. Always have time for them however busy they are. Very good activities which often include family members. Cannot rate them highly enough.

From the moment you/I walk into the care home, you feel welcome and the atmosphere is happy and calm. The residents look happy and content. The staff are attentive to their individual needs. If I have any worries or concerns over my mother, I either ring or email the care manager and it gets dealt with and I hear back usually within twenty-four hours, mainly sooner. The staff have activity days i.e. seaside/Caribbean days. The family was invited to join in the Jubilee celebrations.

Wisteria House Dementia Care (Plymstock) really is a true care home. Dad has settled in extremely well and a lot quicker than we expected. All the staff treat the residents with the utmost care, respect, friendliness and kindness. We are always made very welcome when visiting and we are invited to join Dad on trips out and celebrations.

A perfect example of what a good nursing/residential home should be. Everything you could possibly need is available with wonderful professional staff who are always happy to please and care for the residents. The home's ability to make everyone's day enjoyable is paramount. Each day there are activities and day trips whenever possible. It is impossible to praise this home any further. We feel extremely lucky to have found you.

Mum has been in Wisteria House for a few weeks and it has been excellent. Staff have done everything to help her settle in and she is always saying how wonderful they are. Nothing is too much trouble and they work really hard to make sure everyone is happy. What a wonderful place.

Wisteria House Dementia Care (Plymstock) is simply fantastic! From the moment the residents enter the home they are made to feel very special. It quite literally is home from home. The staff all make the residents feel like family and often give them cuddles. The food and accommodation are amazing, everything is home-cooked. I would without question recommend this home and give it a 5-star review.

My aunt has been a resident for over 2 years and I have nothing but praise for the staff at Wisteria House. They have managed my aunts increasing loss of memory with kindness and understanding. They always treat me brilliantly when I visit and I leave happy in the knowledge that my aunt is safe, warm, well-fed, entertained and cared for.

Excellent care home would recommend them highly. Thank you Wisteria.

I have been delighted by the Wisteria House facility and staff over the last 12 months; my wife spends two 1/2 day stays per week. The good humour, professionalism and care of my wife and other guests is of a very high and consistent level. The staff are ably lead by the home manager, who shows great interest and care for both her staff and residents. The food, prepared on-site, is of a very high standard and very varied, plus well presented. Assistance to my wife during meals ensures that she eats adequately. Entertainment is varied and imaginative and the staff ensure everyone participates to their limit of their capacity. It is wonderful to see the joy written on all their faces. I feel fortunate that Wisteria exists, as does my wife.

My dad has Alzheimer's and it was with great reluctance that the family agreed he needed to be in residential care. As a family, Wisteria House in Hooe, have supported not only dad but also us as a family to make the transition into care. They care for dad as a person with his own unique needs, respecting and treating him as a human being, taking careful risks to ensure he can maintain skills and keep his dignity and self esteem. They have supported us, helping us to better understand dads disease and its management. I wish all residential settings were like this. Their commitment to all the residents is exemplary and inspiring.

Having visited many homes over the years, Wisteria is the only one that I would recommend.

Each time I visit I am made to feel welcome by all members of staff and I really enjoy the feel good atmosphere that exists in the home. Having previous experience of visiting other care homes during my role as Merchant Navy Welfare Officer I can truly say that the home sets a high standard with regard to residents welfare, their food is both nutritious and plentiful and snacks and drinks are freely available to both visitors and residents.

My Sister has been in the home since it opened in March 2017. Each time I visit I feel I am entering her family home as everybody that works there makes you feel you are part of their family. All the staff go out of their way to engage with the residents making each day as interesting as possible with various entertainments and activities. Although the residents may have dementia their quality of life is enhanced. The home provides them with the love and care at their most vulnerable time of life giving them a safe environment ensuring peace of mind for their relatives this is why I would recommend the home to anybody needing a care home.

A really lovely atmosphere with very caring staff. They have a wide range of activities to suit all tastes. Relatives are always made to feel very welcome and are encouraged to take part in the activities or share a meal with their loved ones. The house is beautifully clean and decorated with thought to the residents differing needs and levels of dementia. Nothing seems to be too much trouble for them. I can’t recommend Wisteria House highly enough....such a lovely place!!

Mum has been at Wisteria House since it opened last year. She is very happy there and is treated with respect and affection. The staff are wonderful, food is excellent, the house is bright and cheerful. I am fully relaxed knowing mum is being so well cared for. I have seen many residential homes and this is the best without question! A real home from home with care, comfort, warmth and love.