Wisteria House Dementia Care (Plymstock)

53 Hooe Road, Hooe, Plymstock, Plymouth PL9 9QS
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10 46 Reviews
  • Wisteria House Dementia Care (Plymstock), Plymouth
Wisteria House in Hooe, Plymstock specialises in 'quality of life' for elderly people living with dementia.

The home offers high quality and comfortable furnishings to include very stimulating lounge/diners designed to meet the various stages of living with dementia.

Wisteria House has a generous secure garden with an easy to access large decking area and covered seating area just off the lounge.

A high staffing ratio is available 24-hours to include a registered manager on seven days a week and staff specialising in quality of life care from 8 o'clock in the morning to 9 o'clock at night. Weekly trips out are always offered.

The staff team are extensively trained particularly on relationship dementia care and pride themselves on being attentive and approachable.

Pleases read their excellent CQC report with a rating of 4 'outstanding' categories (July 2018).

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1300

Single day care available from £125 inclusive of all meals/snacks etc
Top up's on local authority fees welcome
Small monthly fee to cover any person toiletries
Hairdressing, chiropody available at an additional charge.

These prices are only a guideline, please contact Wisteria House Dementia Care (Plymstock) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kirsty Young (Manager)

Local Authority / Social Services

Admission Criteria

  • All welcome
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)

Visiting

  • No set visiting hours

Parking

  • Free car parking and plenty of free on street.

Wisteria House Dementia Care (Plymstock) Reviews (46)

Total of 46, showing 21-40
10

Wisteria House Dementia Care (Plymstock) has a Review Score of 10 (9.978) out of 10, based on 15 reviews in the last 2 years. Over all time Wisteria House Dementia Care (Plymstock) has 46 reviews.

Overall Experience

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Date Published

46
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Review from Dean J (Son of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria House Dementia Care (Plymstock) really is a true care home. Dad has settled in extremely well and a lot quicker than we expected. All the staff treat the residents with the utmost care, respect, friendliness and kindness. We are always made very welcome when visiting and we are invited to join
Dad on trips out and celebrations.

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Review from Ian H (Relative of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A perfect example of what a good nursing/residential home should be. Everything you could possibly need is available with wonderful professional staff who are always happy to please and care for the residents. The home's ability to make everyone's day enjoyable is paramount. Each day there are activities
and day trips whenever possible. It is impossible to praise this home any further. We feel extremely lucky to have found you.

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Review from Stephen F (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Wisteria House for a few weeks and it has been excellent. Staff have done everything to help her settle in and she is always saying how wonderful they are. Nothing is too much trouble and they work really hard to make sure everyone is happy. What a wonderful place.

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Review from Christine H (Niece of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria House Dementia Care (Plymstock) is simply fantastic! From the moment the residents enter the home they are made to feel very special. It quite literally is home from home. The staff all make the residents feel like family and often give them cuddles. The food and accommodation are amazing,
everything is home-cooked. I would without question recommend this home and give it a 5-star review.

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Review from Sue B (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is receiving excellent care - staff show such dedication and patience with my mum. Mum is treated with such dignity. Staff I feel treat mum as one of their own relatives! Nothing is too much trouble. Have attended workshops where I have been shown how to understand the world my mum is living
in - this has made me understand more about dementia.
Activities are held at Wisteria - music/craft/silent disco - residents are encouraged to join in and members of the family!
Excellent care home would recommend them highly. Thank you Wisteria.

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Review from Linda M (Niece of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for over 2 years and I have nothing but praise for the staff at Wisteria House. They have managed my aunts increasing loss of memory with kindness and understanding. They always treat me brilliantly when I visit and I leave happy in the knowledge that my aunt is safe, warm,
well-fed, entertained and cared for.

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Review from D M (Husband of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been delighted by the Wisteria House facility and staff over the last 12 months; my wife spends two 1/2 day stays per week. The good humour, professionalism and care of my wife and other guests is of a very high and consistent level. The staff are ably lead by the home manager, who shows great
interest and care for both her staff and residents. The food, prepared on-site, is of a very high standard and very varied, plus well presented. Assistance to my wife during meals ensures that she eats adequately. Entertainment is varied and imaginative and the staff ensure everyone participates to their limit of their capacity. It is wonderful to see the joy written on all their faces. I feel fortunate that Wisteria exists, as does my wife.

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Review from C T (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has Alzheimer's and it was with great reluctance that the family agreed he needed to be in residential care. As a family, Wisteria House in Hooe, have supported not only dad but also us as a family to make the transition into care. They care for dad as a person with his own unique needs, respecting
and treating him as a human being, taking careful risks to ensure he can maintain skills and keep his dignity and self esteem. They have supported us, helping us to better understand dads disease and its management. I wish all residential settings were like this. Their commitment to all the residents is exemplary and inspiring.

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Review from Elayne S (Friend of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the twelve months plus that I have been a regular visitor to Wisteria House, I always found the atmosphere warm, friendly and a proper 'home from home'.
The residents were treated in a respectful and loving manner, with nothing being too much trouble for the staff to help with or provide.
Having
visited many homes over the years, Wisteria is the only one that I would recommend.

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Review from Alan A (Brother-in-law of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit the home with my wife when she sees her Sister.
Each time I visit I am made to feel welcome by all members of staff and I really enjoy the feel good atmosphere that exists in the home. Having previous experience of visiting other care homes during my role as Merchant Navy Welfare
Officer I can truly say that the home sets a high standard with regard to residents welfare, their food is both nutritious and plentiful and snacks and drinks are freely available to both visitors and residents.

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Review from Min (Sister of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister has been in the home since it opened in March 2017. Each time I visit I feel I am entering her family home as everybody that works there makes you feel you are part of their family. All the staff go out of their way to engage with the residents making each day as interesting as possible with
various entertainments and activities. Although the residents may have dementia their quality of life is enhanced. The home provides them with the love and care at their most vulnerable time of life giving them a safe environment ensuring peace of mind for their relatives this is why I would recommend the home to anybody needing a care home.

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Review from Sue G (Daughter-in-law of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely atmosphere with very caring staff. They have a wide range of activities to suit all tastes. Relatives are always made to feel very welcome and are encouraged to take part in the activities or share a meal with their loved ones. The house is beautifully clean and decorated with thought
to the residents differing needs and levels of dementia. Nothing seems to be too much trouble for them. I can’t recommend Wisteria House highly enough....such a lovely place!!

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Review from Alexandra F (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Wisteria House since it opened last year. She is very happy there and is treated with respect and affection. The staff are wonderful, food is excellent, the house is bright and cheerful. I am fully relaxed knowing mum is being so well cared for. I have seen many residential homes and
this is the best without question! A real home from home with care, comfort, warmth and love.

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Review from Michael G (Grandson of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit to see my Nan who is a resident here. I always find her happy which makes me happy too. The people who work there are always very friendly and welcoming and I can see how well they look after everyone. It doesn’t smell bad like Nans previous home did and the food looks like Its from a restaurant.
I really enjoy visiting Nan here and she enjoys living there.

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Review from Peter G (Son of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Wisteria for over 12 months and in all that time I have found the home, facilities and all the staff an absolute delight. It is quite unlike any other care home that I have experience of where the staff and residents are like one big family, the atmosphere is always one filled
with laughter and joy. I visit at least once a week, I never want to leave, such is the buzz of the place. The rooms are beautiful, brightly decorated and spotlessly clean, there’s a constant supply of high-quality food, drinks and snacks whenever anybody wants any. The residents are kept interested and made to feel worthwhile with a range of activities they can join in with, such as baking, gardening, crafts or even doing some of the staff's hair and makeup. I can honestly say that I don’t believe that we could have found a better place for mum anywhere.

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Review from Julie B (Daughter-in-law of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this home more highly.
The staff and management are professional and sensitive.
Nothing is too much trouble.
The food has been excellent and been adapted to my father in law's needs.
In my opinion, my father in law couldn't have been in a better home.

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Review from Christine S (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Wisteria House for over one year in this time she has put on weight and improved significantly which I didn't think possible. The staff are amazing nothing is too much trouble. The food is excellent, drinks and snacks all day long. Lots of activities pamper says, outings etc. The
home itself is very clean, bright and very inviting. I would highly recommend to anyone with dementia for quality of life.

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Review from Maisie M (Great-granddaughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing is an understatement! I visit my great nan on a regular basis and every time I go it's a pleasure. It's always tidy and my aunt is well looked after there is always plenty for residents to do. I always feel welcomed and very comfortable when visiting.
There is a lot of different activities
going on which encourage the family to join in with. I could not doubt the home in any way, and could not thank them enough for caring and looking after my nan like they do. I never have to worry about her because she is always safe.

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Review from J M (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing home Wisteria Plymstock is!
From management down, not only is care superbly provided, bit also love.
All residents are treated like family in relaxed and well appointed surrounding.
Relatives and friends are welcomed at any time and staff are very hospitable.
The food offered to
residents is homemade, delicious and varied.
Beverages are also frequent and varied.
Thank you all at Wisteria House.

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Review from Delia K (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home from home support.
The level of love and attention given to my father is second to none.
Staff treat everyone with dignity and nothing is too much trouble.
Family are welcomed and invited to share in any food and drink.
To make dad more comfortable due to his height, a new longer
bed was purchased.
2 different reliner chairs were purchased to try for his comfort.
I cannot say enough to praise the managers and their team for the excellent, loving service they provide.

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Current Review Score: 10.0 (9.978)

Overview of Review Score

The Review Score of 10 (9.978) out of 10 for Wisteria House Dementia Care (Plymstock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.978 for Wisteria House Dementia Care (Plymstock) is calculated as follows: ( (176 Excellents x 5) + (4 Goods x 4) ) ÷ 180 Ratings = 4.978

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wisteria House Dementia Care (Plymstock) is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

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Kirsty Young

Job Title: Manager

Joined: 2005

Kirsty has worked in the care sector for over 20 years.
She has been registered manager at Wisteria House Plymstock since the home was refurbished and opened in 2017. Kirsty achieved a CQC outstanding award on first inspection.
Kirsty started working at our home at Stoke (Plymouth) and gradually worked her way through all roles within the care home becoming a registered manager then moved to our home at Plymstock when it opened.
Kirsty has achieved her LMS level 5 qualification as well as many more along the way.
Kirsty said ' I strongly believe in leading by example and love nothing more than to close the office door and join my staff team to provide excellent quality of life for those who live at Wisteria. I pride myself in being open, honest and transparent in all aspects of my role. I empower my staff team to support the residents to continue living a fulfilled and joyful life, what is great healthcare without happiness?'

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria House Dementia Care (Plymstock) to verify any information. View our terms and conditions. Wisteria House Dementia Care (Plymstock) has an Enhanced Service - more info.