Search...

Wisteria House Dementia Care (Plymstock)

53 Hooe Road, Hooe, Plymstock, Plymouth, Devon PL9 9QS
Wisteria House Dementia Care (Plymstock) Logo
Jobs
Wisteria House Dementia Care (Plymstock) logo
I feel so happy that Mum is there and wouldn't put her anywhere else.Judi L(Daughter of Resident/Service User)
Wisteria House Dementia Care (Plymstock), Plymouth
All the staff treat the residents with the utmost care, respect, friendliness and kindnessDean J(Son of Resident/Service User)
Wisteria House Dementia Care (Plymstock), Plymouth
Wisteria House Dementia Care (Plymstock), Plymouth

Wisteria House in Hooe, Plymstock specialises in 'quality of life' for elderly people living with dementia.

The home offers high quality and comfortable furnishings to include very stimulating lounge/diners designed to meet the various stages of living with dementia.

Wisteria House has a generous secure garden with an easy to access large decking area and covered seating area just off the lounge.

A high staffing ratio is available 24-hours to include...  

Care Provided by Wisteria House Dementia Care (Plymstock)

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia Care£1,300 - £1,425£1,345 - £1,345
Single day care available from £115 inclusive of all meals/snacks etc
Top up's on local authority fees welcome
Small monthly fee to cover any personal toiletries

Hairdressing, chiropody available at an additional charge.

Contact Wisteria House Dementia Care (Plymstock) to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kirsty Young (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)

Visiting

  • No set visiting hours

Parking

  • Free car parking and plenty of free on street.

Wisteria House Dementia Care (Plymstock) Reviews (53)

Submit a Review
10

Wisteria House Dementia Care (Plymstock) has a Review Score of 10 (9.985) out of 10, based on 22 reviews in the last 2 years. Over all time Wisteria House Dementia Care (Plymstock) has 53 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Wisteria House Dementia Care (Plymstock)
Loading...
Showing 53 reviews matching selected criteria
Review from Sam C (Granddaughter of Resident) published on 9 April 2025 Submitted via Website
Overall Experience
When nana first arrived at Wisteria House in Hooe, I was very reluctant to visit. Mainly because I feared how awful it would be. I did eventually visit and was beyond surprised at how lovely it was. It felt like an actual home, full of love and compassion. Some years later, and with nana still residing at Wisteria, I continue to be impressed every time I visit. Every resident is shown love and care, with their individual needs and wants catered for. I love that every occasion is celebrated and the joyful atmosphere the home has fostered.
Every one of the staff members are incredible. Very helpful, hard working and always with a smile on their face.
I and my family, will be forever grateful for the top class care they continue to provide our one and only nana.

Thank you Wisteria, xxx

Reply from Kirsty Young, Manager at Wisteria House Dementia Care (Plymstock)

Many thanks for your heartfelt review, what you have described is just what we try to achieve, the team really appreciate you taking the time to feed this back to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debra S (Daughter of Resident) published on 9 April 2025 Submitted via Website
Overall Experience
I cannot talk more highly about Wisteria Care Home..my mum is so happy living there, it truly is so amazing..I can go in to visit my mum any time night or day and I am made to feel like one of the family ...the wonderful staff are so kind and loving with my mum.
It gives me so much Peace and Joy to know she is so happy and so at home ...

FABULOUS...

Reply from Kirsty Young, Manager at Wisteria House Dementia Care (Plymstock)

Thank you so much for this wonderful review, it sums up what we aim to achieve, it will mean so much to the team here at Wisteria House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judi L (Daughter of Resident) published on 20 September 2022 Submitted via Postal Card
Overall Experience

From the very first day, the staff could not have been better in making Mum feel safe, looking after her care and needs. The activities they do are awesome! It has been lovely after Covid to get to see the staff working together to make sure the residents feel happy and relaxed. I feel so happy that Mum is there and wouldn't put her anywhere else.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kerry W (Daughter of Resident) published on 12 September 2022 Submitted via Postal Card
Overall Experience

It is an extremely hard decision putting your Mum into a home. So finding one that was going to be the next "perfect" home for Mum seemed like it was going to be an impossible task. Until we found Wisteria! Wow, I am blown away by everything about it. The accommodation is outstanding; I feel like I am visiting my mum in her home, rather than visiting her in an old people's home. It is homely and spotlessly clean, but above all, the staff are all incredible. There are not enough words to describe how amazing they all are.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susanne B (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card
Overall Experience

Mum has stayed twice for respite and stats for several hours one day a week. I would not want her to stay anywhere else. The staff are so kind and dedicated, often having fun and themed events for the residents. I am so thankful for their love and devotion. Wisteria House is such a happy haven; you feel it as soon as you walk in.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Terry S (Son of Resident) published on 31 August 2022 Submitted via Website
Overall Experience

All staff are so friendly and the residents are treated like members of a large family. Always have time for them however busy they are. Very good activities which often include family members. Cannot rate them highly enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol B (Daughter of Resident) published on 22 August 2022 Submitted via Postal Card
Overall Experience

From the moment you/I walk into the care home, you feel welcome and the atmosphere is happy and calm. The residents look happy and content. The staff are attentive to their individual needs. If I have any worries or concerns over my mother, I either ring or email the care manager and it gets dealt with and I hear back usually within twenty-four hours, mainly sooner. The staff have activity days i.e. seaside/Caribbean days. The family was invited to join in the Jubilee celebrations.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dean J (Son of Resident) published on 28 July 2022 Submitted via Postal Card
Overall Experience

Wisteria House Dementia Care (Plymstock) really is a true care home. Dad has settled in extremely well and a lot quicker than we expected. All the staff treat the residents with the utmost care, respect, friendliness and kindness. We are always made very welcome when visiting and we are invited to join Dad on trips out and celebrations.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian H (Relative of Resident) published on 13 July 2022 Submitted via Postal Card
Overall Experience

A perfect example of what a good nursing/residential home should be. Everything you could possibly need is available with wonderful professional staff who are always happy to please and care for the residents. The home's ability to make everyone's day enjoyable is paramount. Each day there are activities and day trips whenever possible. It is impossible to praise this home any further. We feel extremely lucky to have found you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen F (Son of Resident) published on 29 June 2022 Submitted via Postal Card
Overall Experience

Mum has been in Wisteria House for a few weeks and it has been excellent. Staff have done everything to help her settle in and she is always saying how wonderful they are. Nothing is too much trouble and they work really hard to make sure everyone is happy. What a wonderful place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine H (Niece of Resident) published on 29 June 2022 Submitted via Postal Card
Overall Experience

Wisteria House Dementia Care (Plymstock) is simply fantastic! From the moment the residents enter the home they are made to feel very special. It quite literally is home from home. The staff all make the residents feel like family and often give them cuddles. The food and accommodation are amazing, everything is home-cooked. I would without question recommend this home and give it a 5-star review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda M (Niece of Resident) published on 20 February 2020 Submitted via Postal Card
Overall Experience

My aunt has been a resident for over 2 years and I have nothing but praise for the staff at Wisteria House. They have managed my aunts increasing loss of memory with kindness and understanding. They always treat me brilliantly when I visit and I leave happy in the knowledge that my aunt is safe, warm, well-fed, entertained and cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue B (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card
Overall Experience
My mum is receiving excellent care - staff show such dedication and patience with my mum. Mum is treated with such dignity. Staff I feel treat mum as one of their own relatives! Nothing is too much trouble. Have attended workshops where I have been shown how to understand the world my mum is living in - this has made me understand more about dementia.
Activities are held at Wisteria - music/craft/silent disco - residents are encouraged to join in and members of the family!

Excellent care home would recommend them highly. Thank you Wisteria.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Husband of Resident) published on 18 February 2020 Submitted via Postal Card
Overall Experience

I have been delighted by the Wisteria House facility and staff over the last 12 months; my wife spends two 1/2 day stays per week. The good humour, professionalism and care of my wife and other guests is of a very high and consistent level. The staff are ably lead by the home manager, who shows great interest and care for both her staff and residents. The food, prepared on-site, is of a very high standard and very varied, plus well presented. Assistance to my wife during meals ensures that she eats adequately. Entertainment is varied and imaginative and the staff ensure everyone participates to their limit of their capacity. It is wonderful to see the joy written on all their faces. I feel fortunate that Wisteria exists, as does my wife.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C T (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card
Overall Experience

My dad has Alzheimer's and it was with great reluctance that the family agreed he needed to be in residential care. As a family, Wisteria House in Hooe, have supported not only dad but also us as a family to make the transition into care. They care for dad as a person with his own unique needs, respecting and treating him as a human being, taking careful risks to ensure he can maintain skills and keep his dignity and self esteem. They have supported us, helping us to better understand dads disease and its management. I wish all residential settings were like this. Their commitment to all the residents is exemplary and inspiring.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elayne S (Friend of Resident) published on 12 July 2018 Submitted via Postal Card
Overall Experience
During the twelve months plus that I have been a regular visitor to Wisteria House, I always found the atmosphere warm, friendly and a proper 'home from home'.
The residents were treated in a respectful and loving manner, with nothing being too much trouble for the staff to help with or provide.

Having visited many homes over the years, Wisteria is the only one that I would recommend.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan A (Brother-in-law of Resident) published on 10 July 2018 Submitted via Website
Overall Experience
I regularly visit the home with my wife when she sees her Sister.

Each time I visit I am made to feel welcome by all members of staff and I really enjoy the feel good atmosphere that exists in the home. Having previous experience of visiting other care homes during my role as Merchant Navy Welfare Officer I can truly say that the home sets a high standard with regard to residents welfare, their food is both nutritious and plentiful and snacks and drinks are freely available to both visitors and residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Min (Sister of Resident) published on 2 July 2018 Submitted via Website
Overall Experience

My Sister has been in the home since it opened in March 2017. Each time I visit I feel I am entering her family home as everybody that works there makes you feel you are part of their family. All the staff go out of their way to engage with the residents making each day as interesting as possible with various entertainments and activities. Although the residents may have dementia their quality of life is enhanced. The home provides them with the love and care at their most vulnerable time of life giving them a safe environment ensuring peace of mind for their relatives this is why I would recommend the home to anybody needing a care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue G (Daughter-in-law of Resident) published on 25 June 2018 Submitted via Website
Overall Experience

A really lovely atmosphere with very caring staff. They have a wide range of activities to suit all tastes. Relatives are always made to feel very welcome and are encouraged to take part in the activities or share a meal with their loved ones. The house is beautifully clean and decorated with thought to the residents differing needs and levels of dementia. Nothing seems to be too much trouble for them. I can’t recommend Wisteria House highly enough....such a lovely place!!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alexandra F (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card
Overall Experience

Mum has been at Wisteria House since it opened last year. She is very happy there and is treated with respect and affection. The staff are wonderful, food is excellent, the house is bright and cheerful. I am fully relaxed knowing mum is being so well cared for. I have seen many residential homes and this is the best without question! A real home from home with care, comfort, warmth and love.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 December 2023
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Wisteria House Dementia Care (Plymstock).

Upcoming Events

There are no upcoming events for Wisteria House Dementia Care (Plymstock).

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Wisteria House Dementia Care (Plymstock).

Meet the Team (1)

Kirsty Young
Kirsty YoungJob Title:ManagerJoined: 2005
Kirsty has worked in the care sector for over 20 years.
She has been registered manager at Wisteria House Plymstock since the home was refurbished and opened in 2017. Kirsty achieved a CQC outstanding award on first inspection.
Kirsty started working at our home at Stoke (Plymouth) and gradually worked her way through all roles within the care home becoming a registered manager then moved to our home at Plymstock when it opened.
Kirsty has achieved her LMS level 5 qualification as well as many more along the way.

Kirsty said ' I strongly believe in leading by example and love nothing more than to close the office door and join my staff team to provide excellent quality of life for those who live at Wisteria. I pride myself in being open, honest and transparent in all aspects of my role. I empower my staff team to support the residents to continue living a fulfilled and joyful life, what is great healthcare without happiness?'

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria House Dementia Care (Plymstock) to verify any information. View our terms and conditions. Wisteria House Dementia Care (Plymstock) has an Enhanced Service -more info.