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- Wisteria House Dementia Care (Plymstock) care home

I feel so happy that Mum is there and wouldn't put her anywhere else.Judi L(Daughter of Resident/Service User)

All the staff treat the residents with the utmost care, respect, friendliness and kindnessDean J(Son of Resident/Service User)


I feel so happy that Mum is there and wouldn't put her anywhere else.Judi L(Daughter of Resident/Service User)

All the staff treat the residents with the utmost care, respect, friendliness and kindnessDean J(Son of Resident/Service User)


Wisteria House in Hooe, Plymstock specialises in 'quality of life' for elderly people living with dementia.
The home offers high quality and comfortable furnishings to include very stimulating lounge/diners designed to meet the various stages of living with dementia.
Wisteria House has a generous secure garden with an easy to access large decking area and covered seating area just off the lounge.
A high staffing ratio is available 24-hours to include...
Care Provided by Wisteria House Dementia Care (Plymstock)
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Top up's on local authority fees welcome
Small monthly fee to cover any personal toiletries
Hairdressing, chiropody available at an additional charge.
The price(s) shown are provided by the care home. Contact Wisteria House Dementia Care (Plymstock) for full pricing details and T&Cs.
Contact Wisteria House Dementia Care (Plymstock) to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wisteria House Dementia Care Ltd
- Private Owned
Person in charge
- Kirsty Young (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
- Number of floors: 2
Room Information
- Single Rooms (16)
- Couples/Companion Rooms (2)
Visiting
- No set visiting hours
Parking
- Free car parking and plenty of free on street.
Wisteria House Dementia Care (Plymstock) Reviews (53)
Wisteria House Dementia Care (Plymstock) has a Review Score of 10 (9.985) out of 10, based on 22 reviews in the last 2 years.
Over all time Wisteria House Dementia Care (Plymstock) has 53 reviews.
I visit to see my Nan who is a resident here. I always find her happy which makes me happy too. The people who work there are always very friendly and welcoming and I can see how well they look after everyone. It doesn’t smell bad like Nans previous home did and the food looks like Its from a restaurant. I really enjoy visiting Nan here and she enjoys living there.
Mum has been a resident at Wisteria for over 12 months and in all that time I have found the home, facilities and all the staff an absolute delight. It is quite unlike any other care home that I have experience of where the staff and residents are like one big family, the atmosphere is always one filled with laughter and joy. I visit at least once a week, I never want to leave, such is the buzz of the place. The rooms are beautiful, brightly decorated and spotlessly clean, there’s a constant supply of high-quality food, drinks and snacks whenever anybody wants any. The residents are kept interested and made to feel worthwhile with a range of activities they can join in with, such as baking, gardening, crafts or even doing some of the staff's hair and makeup. I can honestly say that I don’t believe that we could have found a better place for mum anywhere.
The staff and management are professional and sensitive.
Nothing is too much trouble.
The food has been excellent and been adapted to my father in law's needs.
In my opinion, my father in law couldn't have been in a better home.
My mum has been in Wisteria House for over one year in this time she has put on weight and improved significantly which I didn't think possible. The staff are amazing nothing is too much trouble. The food is excellent, drinks and snacks all day long. Lots of activities pamper says, outings etc. The home itself is very clean, bright and very inviting. I would highly recommend to anyone with dementia for quality of life.
There is a lot of different activities going on which encourage the family to join in with. I could not doubt the home in any way, and could not thank them enough for caring and looking after my nan like they do. I never have to worry about her because she is always safe.
From management down, not only is care superbly provided, bit also love.
All residents are treated like family in relaxed and well appointed surrounding.
Relatives and friends are welcomed at any time and staff are very hospitable.
The food offered to residents is homemade, delicious and varied.
Beverages are also frequent and varied.
Thank you all at Wisteria House.
The level of love and attention given to my father is second to none.
Staff treat everyone with dignity and nothing is too much trouble.
Family are welcomed and invited to share in any food and drink.
To make dad more comfortable due to his height, a new longer bed was purchased.
2 different reliner chairs were purchased to try for his comfort.
I cannot say enough to praise the managers and their team for the excellent, loving service they provide.
My wife and I received a warm welcome and were immediately aware of a happy atmosphere. The caring staff were very observant, and therefore aware of residents' needs. The bright decorations in all rooms, and around the gardens, added to the general uplifting ambience of the home.
Our friend was looking so well after only two weeks with the home, in fact the best we had seen him for at least two months when he was either at home with care visiting him or in hospital.
Well done staff and management - excellent.
On a 1 to 10, 9 or 10 is my vote.
The staff are wonderful - infinitely patient and caring and always with a smile. Nothing is too much trouble and they are all in the business of solving any queries or concerns however small. The key to their care is quality of life as a priority.
The food is good and there are snacks to be had at all times!
The home is clean, bright and welcoming.
I visit at all times of the day and I am always made welcome.
I feel very happy to know mum and dad are well cared for and looked after.
I would recommend this home to anyone!
All the staff without exception are super.
My husband has been a resident here for five weeks. The care he is given is brilliant. Nothing is too much trouble for any of the carers. The activities are very good and varied.
Both my parents moved to Wisteria House at the end of March. My mum has had Alzheimers for approximately 13 years and requires a lot of assistance. After one month, my mum appears settled and mostly happy in Wisteria House. I feel confident that staff are doing their best to understand and meet her complex needs. Dad is more able and requires less care but have vocalised that he is satisfied with Wisteria House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 December 2023Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Wisteria House Dementia Care (Plymstock).
There are no upcoming events for Wisteria House Dementia Care (Plymstock).
Awards / Recognitions (2)
- 28 Feb 2023Recipient: Wisteria House Dementia Care (Plymstock)
- 28 Feb 2020Recipient: Wisteria House Dementia Care (Plymstock)
Accreditations
There are no accreditations posted yet for Wisteria House Dementia Care (Plymstock).
Meet the Team (1)

She has been registered manager at Wisteria House Plymstock since the home was refurbished and opened in 2017. Kirsty achieved a CQC outstanding award on first inspection.
Kirsty started working at our home at Stoke (Plymouth) and gradually worked her way through all roles within the care home becoming a registered manager then moved to our home at Plymstock when it opened.
Kirsty has achieved her LMS level 5 qualification as well as many more along the way.
Kirsty said ' I strongly believe in leading by example and love nothing more than to close the office door and join my staff team to provide excellent quality of life for those who live at Wisteria. I pride myself in being open, honest and transparent in all aspects of my role. I empower my staff team to support the residents to continue living a fulfilled and joyful life, what is great healthcare without happiness?'
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria House Dementia Care (Plymstock) to verify any information. View our terms and conditions. Wisteria House Dementia Care (Plymstock) has an Enhanced Service -more info.