Wisteria House Dementia Care (Plymstock)

53 Hooe Road, Hooe, Plymstock, Plymouth PL9 9QS
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10 46 Reviews
  • Wisteria House Dementia Care (Plymstock), Plymouth
Wisteria House in Hooe, Plymstock specialises in 'quality of life' for elderly people living with dementia.

The home offers high quality and comfortable furnishings to include very stimulating lounge/diners designed to meet the various stages of living with dementia.

Wisteria House has a generous secure garden with an easy to access large decking area and covered seating area just off the lounge.

A high staffing ratio is available 24-hours to include a registered manager on seven days a week and staff specialising in quality of life care from 8 o'clock in the morning to 9 o'clock at night. Weekly trips out are always offered.

The staff team are extensively trained particularly on relationship dementia care and pride themselves on being attentive and approachable.

Pleases read their excellent CQC report with a rating of 4 'outstanding' categories (July 2018).

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1300

Single day care available from £125 inclusive of all meals/snacks etc
Top up's on local authority fees welcome
Small monthly fee to cover any person toiletries
Hairdressing, chiropody available at an additional charge.

These prices are only a guideline, please contact Wisteria House Dementia Care (Plymstock) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kirsty Young (Manager)

Local Authority / Social Services

Admission Criteria

  • All welcome
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)

Visiting

  • No set visiting hours

Parking

  • Free car parking and plenty of free on street.

Wisteria House Dementia Care (Plymstock) Reviews (46)

Total of 46, showing 41-46
10

Wisteria House Dementia Care (Plymstock) has a Review Score of 10 (9.978) out of 10, based on 15 reviews in the last 2 years. Over all time Wisteria House Dementia Care (Plymstock) has 46 reviews.

Overall Experience

  • 43
  • 3
  • 0
  • 0
  • 0

Date Published

46
15
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31

Review from Peter G (Brother of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I received a warm welcome and were immediately aware of a happy atmosphere. The caring staff were very observant, and therefore aware of residents' needs. The bright decorations in all rooms, and around the gardens, added to the general uplifting ambience of the home.

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Review from B M (Friend of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the first visit to the care home - everything appeared well organised, clean, especially the toilet downstairs, all the people we saw/spoke to were looking well kept and content, due we assume to the care given by the staff.
Our friend was looking so well after only two weeks with the home,
in fact the best we had seen him for at least two months when he was either at home with care visiting him or in hospital.
Well done staff and management - excellent.

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Review from Edward B (Relative of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since step-father-in-law has been a resident, his self-confidence has improved as also general alertness. this is entirely due to the ambience and great personal care by the staff. From my visits (3 - 4 per week) the home is very clean and tidy and nothing is any trouble.
On a 1 to 10, 9 or 10 is my
vote.

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Review from Lesley W (Daughter of Resident) published on 25 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has vascular dementia and moved into Wisteria House in April. We were so pleased to find a home where my parents could be together, dad moved in before her in March, and is more able. The home is beautiful and their own rooms are well equipped and very comfortable. The lounges are great with
space for quiet or to be involved in activities be it face-painting, pampering, music and singing, all sorts of games and much more!
The staff are wonderful - infinitely patient and caring and always with a smile. Nothing is too much trouble and they are all in the business of solving any queries or concerns however small. The key to their care is quality of life as a priority.
The food is good and there are snacks to be had at all times!
The home is clean, bright and welcoming.
I visit at all times of the day and I am always made welcome.
I feel very happy to know mum and dad are well cared for and looked after.
I would recommend this home to anyone!
All the staff without exception are super.

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Review from Faith G (Wife of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident here for five weeks. The care he is given is brilliant. Nothing is too much trouble for any of the carers. The activities are very good and varied.

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Review from L R (Daughter of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents moved to Wisteria House at the end of March. My mum has had Alzheimers for approximately 13 years and requires a lot of assistance. After one month, my mum appears settled and mostly happy in Wisteria House. I feel confident that staff are doing their best to understand and meet her
complex needs. Dad is more able and requires less care but have vocalised that he is satisfied with Wisteria House.

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Current Review Score: 10.0 (9.978)

Overview of Review Score

The Review Score of 10 (9.978) out of 10 for Wisteria House Dementia Care (Plymstock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.978 for Wisteria House Dementia Care (Plymstock) is calculated as follows: ( (176 Excellents x 5) + (4 Goods x 4) ) ÷ 180 Ratings = 4.978

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wisteria House Dementia Care (Plymstock) is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

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Kirsty Young

Job Title: Manager

Joined: 2005

Kirsty has worked in the care sector for over 20 years.
She has been registered manager at Wisteria House Plymstock since the home was refurbished and opened in 2017. Kirsty achieved a CQC outstanding award on first inspection.
Kirsty started working at our home at Stoke (Plymouth) and gradually worked her way through all roles within the care home becoming a registered manager then moved to our home at Plymstock when it opened.
Kirsty has achieved her LMS level 5 qualification as well as many more along the way.
Kirsty said ' I strongly believe in leading by example and love nothing more than to close the office door and join my staff team to provide excellent quality of life for those who live at Wisteria. I pride myself in being open, honest and transparent in all aspects of my role. I empower my staff team to support the residents to continue living a fulfilled and joyful life, what is great healthcare without happiness?'

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria House Dementia Care (Plymstock) to verify any information. View our terms and conditions. Wisteria House Dementia Care (Plymstock) has an Enhanced Service - more info.