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- Wisteria House Dementia Care (Plymstock) care home

I feel so happy that Mum is there and wouldn't put her anywhere else.Judi L(Daughter of Resident/Service User)

All the staff treat the residents with the utmost care, respect, friendliness and kindnessDean J(Son of Resident/Service User)


I feel so happy that Mum is there and wouldn't put her anywhere else.Judi L(Daughter of Resident/Service User)

All the staff treat the residents with the utmost care, respect, friendliness and kindnessDean J(Son of Resident/Service User)


Wisteria House in Hooe, Plymstock specialises in 'quality of life' for elderly people living with dementia.
The home offers high quality and comfortable furnishings to include very stimulating lounge/diners designed to meet the various stages of living with dementia.
Wisteria House has a generous secure garden with an easy to access large decking area and covered seating area just off the lounge.
A high staffing ratio is available 24-hours to include...
Care Provided by Wisteria House Dementia Care (Plymstock)
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Top up's on local authority fees welcome
Small monthly fee to cover any personal toiletries
Hairdressing, chiropody available at an additional charge.
The price(s) shown are provided by the care home. Contact Wisteria House Dementia Care (Plymstock) for full pricing details and T&Cs.
Contact Wisteria House Dementia Care (Plymstock) to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wisteria House Dementia Care Ltd
- Private Owned
Person in charge
- Kirsty Young (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
- Number of floors: 2
Room Information
- Single Rooms (16)
- Couples/Companion Rooms (2)
Visiting
- No set visiting hours
Parking
- Free car parking and plenty of free on street.
Wisteria House Dementia Care (Plymstock) Reviews (53)
Wisteria House Dementia Care (Plymstock) has a Review Score of 10 (9.985) out of 10, based on 22 reviews in the last 2 years.
Over all time Wisteria House Dementia Care (Plymstock) has 53 reviews.
It's a fabulous place. The staff are wonderful. Very caring, welcoming, supportive both to mum and myself and always professional.
There are always thoughtful , stimulating and interesting activities arranged. Recently they had a virtual reality session in which mum chose to spend time in the forest. I have not seen mum so happy for such a long time.
Also an old school newsagents was set up in one area which was great fun and brought back lots of memories. An ice cream themed day for national ice-cream day , even had ice cream van in the garden!
The garden is beautiful and allows for plenty of time to be spent outside in the fresh air, as well as gardening sessions for service users who may be missing the chance to garden at home anymore.
The home has a lovely atmosphere, it's very homely and spotlessly clean. Everyone is treated with a h
I can't speak highly enough of Wisteria House Plymstock and everyone who works.
We never pre arrange but come en spec .
The atmosphere is always welcoming and friendly. Have never heard anything other than patience and kindness.
Residents are always occupied if that it possible and events are regularly organised.
No negative issues at all.
Thank you, we all appreciate your comments, we try to keep our residents entertained and busy! There is always something going on!
Staff very friendly and caring to residents and family. Nothing is ever too much trouble and if there are any problems (which there are few) it is sorted out immediately. Food and cleanliness is top class and family + friends are welcome at any time without prior appointment. Activities every day to keep residents entertained and stimulated. Highly recommend
Thank you so much for for taking the time to leave us a review, it is very much appreciated. We have an open door policy so that friends and family can visit when ever they can, we know how busy lives can be and keeping in touch is so important.
All staff work incredibly hard to create a wonderful family atmosphere, they always have time for the residents. Nothing appears too much trouble and the staff sit with the residents and chat to them as though they were one of their own family. Always a pleasant place to visit. Plenty of activities for residents to take part in if they wish.
Many thanks for taking the time to leave us a review, it is very much appreciated. We are very much a family here at Wisteria and spend as much time as we can just chatting and being around our Wisteria family, just like you do at home!
We were so lucky to have found this home ( through a friend's recommendation) to have our mother looked after. I would highly recommend this home to anyone. Thank you to all the staff for your hard work and dedication to make the residents feel so cared and looked after.
Thank you for leaving this lovely review, we all appreciate it. Wisteria really is a home from home, we very much enjoy what we do and it shows in our care, helping our residents to feel comfortable and relaxed, after all it is their home! Thanks again.
They have also been exceptionally supportive to us as a family throughout Mum's time there, always keeping us informed and making us feel welcome.
The range of activities and experiences they offer is outstanding and has made such a positive difference to Mum's quality of life.
Knowing that Mum is happy, safe, and so well cared for gives us enormous peace of mind. Honestly, this is the only place I would want my mum to be. We are extremely grateful to everyone at the home and would highly recommend them to other families.
Thank you very much for leaving us this brilliant review. We are so fortunate to be part of a small group of 3 owner run care homes, our homes are small enough for us to get to know our families and residents really well, which is so important. We are so proud of what we have acheived, thank you for your apreciation, it makes our day!
The staff are very patient and genuinely caring, and the whole atmosphere is warm and supportive. I'm truly grateful for their dedication. We can't imagine her anywhere else now.
There is something different going on every day and everybody staying there always seems happy and relaxed. I wouldn't hesitate to recommend Wisteria House to anybody.
Many thanks for leaving this wonderful review, its a huge compliment to hear that you would recommend us. We really enjoy what we do and that comes across in the care we offer.
My Aunty who has lived there for in excess of 6 years has thrived since she has been in this home. She has a beautiful room which is always spotless (no smells in this home) they keep everybody looking beautiful, always well groomed which is important, every Thursday they have their hair washed and styled by a professional hairdresser who is also a member of the team - thank you Holly.
The food is all home cooked and the kitchen like the rest of the home is spotless. The entertainment is something to be envied by all who see the videos, they create such fun and laughter
As for the staff led by Kirsty they are one big family who over the years my aunty truly loves and accepts as her family, even I as a visitor enjoying my time there
No appointments are needed to visit your loved ones, the door is always open, the kettle is always on
Just fabulous 10/10 for everything - Keep doing what your doing 'Team Wisteria'
Thank you so much for leaving us this amazing review, its much appreciated by all of us. There is always something going on at Wisteria Plymstock, we try really hard to create a home from home, somewhere we feel proud to be a part of.
Mum has been in Wisteria House for 15 months now. Every day she is cared for to the highest standards with love and kindness. All the staff are amazing, the daily activities are wide, varied and inclusive, its wonderful to see the residents having fun together. Moving a loved one into care is a hard emotional decision, we have never doubted the move into Wisteria House, we don't believe we could any better. Grateful thanks to everyone.
Many thanks for leaving us this review, its much appreciated. Our lovely residents create a wonderful atmosphere of fun and happiness, we just help them along and join in too! It's a privilege to do what we do and to have lots of memorable moments along the way, among all the seriousness there is always room for laughter.
My wife has been a resident at Wisteria House Dementia care home for exactly 12 months during which I have visited her almost daily. The level of care love and attention given to each resident has astonished me and this is reflected in the general atmosphere of happiness among staff and the residents. I have no reservations in recommending Wisteria House to anyone whose loved one can no longer be cared for at home.
We all really appreciate you taking the time to submit this lovely review. As you know there are always plenty of smiles, fun and laughter at Wisteria house!
Wisteria House has been absolutely wonderful for my Nan. The staff are incredibly attentive, kind, and genuinely caring, always making sure residents feel safe, valued, and supported. There is such a fun, positive atmosphere, and it's clear how much love and effort the team put into everything they do.
Thank you so much for leaving such a lovely review we all very much appreciate it. Every day is so rewarding, we just enjoy what we do and it shows!
We're so grateful for the care my Nana receives at this care home. The staff are absolutely lovely, kind, attentive, and genuinely caring towards the residents. There's always something going on, with lots of activities that keep everyone engaged and included, which really makes a difference. Most of all, the place has such a strong family feel; it feels welcoming, friendly, and full of warmth. It gives us real peace of mind knowing she's so well looked after.
Many thanks for this wonderful review, we are one big happy family here at Wisteria!
Lorraine has settled in Wisteria; it's nice to go in and see her with a smile on her face. Thank you all for the help and care you give her.
We are very grateful to you for taking the time to add this wonderful review, thank you.
Mum had been with Wisteria for over 5 years and as her illness progressed so did the level of care and love. When she joined them we were advised they would care for her to end of life and that was exactly what happened. She wasn't moved from her home to a hospital with lots of others she was kept peaceful and comfortable with everyone she knew and loved around her. The thoughtful touches staff provided in her room bright lights smell and sounds were amazing. We could never thank them enough for all they did and included us every step of the way. The staff are dedicated and caring and for them it's not a job but a vocation. If your family enter here you can relax and enjoy your time with them. Thank you everyone
Thank you for these kind words, they mean so much to all of us.
We have been blown away by the level of love and care my Mum has received since moving to Wisteria House. It is such a difficult decision to take, moving a loved one into a care environment, but the whole team have done everything possible to settle mum and help us in this transition. Mum is loved and cared for so well, the staff go out of their way to understand the residents and their needs - and to provide activities that they know they'll enjoy. Mum loves to help out and when she wants to, she's there giving out cups of tea and biscuits, helping with tasks that make her feel valued and useful. I would absolutely 100% recommend Wisteria to anyone who is looking for a dementia setting.
Amazing, thank you so much for this lovely review! We feel so proud when our residents feel so at ease and at home here, becoming members of the Wisteria family, joining in and helping with tasks that they have been doing all their lives, why stop now!
My grandmother stayed at Wisteria for a few months while her husband was in hospital. I can honestly say they are nothing short of exceptional! The staff were absolutely incredible - I truly struggle to find the words to thank them properly. My Grannie felt like part of a family and during her time there, despite the dementia, I felt like I got my grannie back. Previously she was withdrawn and spent most of her time in bed, but thanks to the warm, social environment and the truly outstanding care she received, she began engaging again and genuinely seemed to enjoy life. They also supported our whole family, keeping in regular contact and going above and beyond to meet our needs. When her medication was in disarray, they had it sorted with the GP within 24 hours. On discharge, they provided a clear breakdown of her meds and ensured a smooth transition. Even now, she talks about returning-despite poor memory in other areas, her time at Wisteria made a lasting impact. I can't thank the staff enough!
Thank you so much for taking the time to post this wonderful review. We all really appreciate it. Quality of life is so important and really brings joy. We see changes in our residents daily when they first arrive. a good social life is a big and important part of living with dementia. We are so...
Our precious Mum has been in Wisteria Plymstock for over. 3 years. It was the best decision my sisters and I have made. The staff are amazing. Some of the most caring and loving group of people I have ever met. Angels!! The love and care they give to not only to Mum but the everyone is outstanding. It's a big happy family. There are fun activities every day and when I visit I feel so welcomed. Well done to all the staff at Wisteria xx
Wisteria isn't just a care home its a family.
The staff go above and beyond and our whole family feel so happy knowing our beloved Nana is being cared for with such compassion.
Thank you Wisteria.
The home is beautifully cared for and offers a variety of enrichment activities and entertainment.
It is a wonderful environment and I cannot praise the staff and management sufficiently.
It is a great place to be.
Many thanks for this wonderful review, we all really appreciate your comments, we try to create a lovely family environment for our residents to call their home.
Our dear mum has Alzheimer's. Having supported her living on her own for as long as possible, made possible by my wonderful sister and brother in law, and remarkable nephew, last summer we all agreed it was time for mum to move to a home. That was tough. But the stars aligned when Wisteria House and their remarkable team came into mum and our lives. The care, support and love they give mum and their support of us as a family over what has been at times a challenging period, has been remarkable. They feel like an extended part of our family. Every single member of the team are so friendly, professional and caring. I feel humbled every time I visit. I cannot say a big enough thank you to the team and cannot recommend Wisteria House more highly.
Thank you so much for you wonderful review. Working in care can be tough and has many highs and lows, your comments are very much appreciated by all of us here at Wisteria House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 December 2023Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Wisteria House Dementia Care (Plymstock).
There are no upcoming events for Wisteria House Dementia Care (Plymstock).
Awards / Recognitions (2)
- 28 Feb 2023Recipient: Wisteria House Dementia Care (Plymstock)
- 28 Feb 2020Recipient: Wisteria House Dementia Care (Plymstock)
Accreditations
There are no accreditations posted yet for Wisteria House Dementia Care (Plymstock).
Meet the Team (1)

She has been registered manager at Wisteria House Plymstock since the home was refurbished and opened in 2017. Kirsty achieved a CQC outstanding award on first inspection.
Kirsty started working at our home at Stoke (Plymouth) and gradually worked her way through all roles within the care home becoming a registered manager then moved to our home at Plymstock when it opened.
Kirsty has achieved her LMS level 5 qualification as well as many more along the way.
Kirsty said ' I strongly believe in leading by example and love nothing more than to close the office door and join my staff team to provide excellent quality of life for those who live at Wisteria. I pride myself in being open, honest and transparent in all aspects of my role. I empower my staff team to support the residents to continue living a fulfilled and joyful life, what is great healthcare without happiness?'
Frequently Asked Questions about Wisteria House Dementia Care (Plymstock)
What types of Care is Wisteria House Dementia Care (Plymstock) registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Wisteria House Dementia Care (Plymstock) have?
There are 16 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Wisteria House Dementia Care (Plymstock)?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Wisteria House Dementia Care (Plymstock) to the centre of Plymouth?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria House Dementia Care (Plymstock) to verify any information. View our terms and conditions. Wisteria House Dementia Care (Plymstock) has an Enhanced Service -more info.