Within this fee, all residents have access to the input of our highly qualified physiotherapist and exception nursing input. The fee also includes access to an array of exciting activities such as Cinema room afternoons, a snack trolley with all the resident favourites that cater for all residents from gluten free and diabetic diet choices. These are at no additional cost unless indicated (e.g. Mini vacations and caravan holidays). A consultation with our highly passionate head chef who comes with a wealth of experience within the care sector to help create a personalised diet plan to ensure that resident health is always optimised. She does this in conjunction with the nursing team and clinical management to ensure that resident weight goals be it for gaining or losing are well supported. Also included within the fee is access to the new resident manager who will be happy to support with any financial advise and signposting as well as practical assistance to access all that one is entitled to for their period in care.
These prices are only a guideline, please contact Dover House to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
The home is open 24/7 but would advise that visits take place outside of protected meal times unless already in the home prior. These times are as follows: Breakfast 8am to 10.30am, Lunch 12.30pm to 13.30pm, Tea 1700 to 1800hrs and Supper 1900-2100hrs.
Visitors may park at the back of the building by following directions or along the single yellow lines outside the home on Randolph Rd for free. Parking is also available along Coombe Valley Rd but this is chargeable by council run pay meters. Please look out for signage and instructions.
Dover House has a Review Score of 9.6 (9.640) out of 10, based on 13 reviews in the last 2 years.
Over all time Dover House has 70 reviews.
5.0 out of 5
5.0 out of 5
Many thanks for your review. We really do appreciate the feedback.
5.0 out of 5
Thankyou so much for your kind reveiw. It was an absolute honor to look after him at Dover House
5.0 out of 5
Thankyou so much for this. We shall continually strive to deliver the best care. So much appreciated.
5.0 out of 5
Thank you so much. We shall continue striving for the very best.
4.0 out of 5
Thank you, Susan, we shall ensure the head chef comes to speak to you about food as we have two options and a comprehensive bar menu should anyone not fancy the main meals. We shall also continue to look into activities as a lot of disruption occurred with lift issues and unexpected situations such as illness can sometimes affect activities. We endeavour to continually improve in this domain.
5.0 out of 5
Thank you so much for the kind review. We shall endeavour to keep up high standards.
5.0 out of 5
Thank you so much for such lovely feedback. We shall share this with all the team.
5.0 out of 5
Thank you so much for such a lovely compliment. It is such a pleasure having your support as well to help us achieve the best outcomes for Mum.
5.0 out of 5
Thank you so much for such a lovely review. It was a great honour to look after your father. He was such a remarkable man. Always in our hearts.
5.0 out of 5
Thank you so much. We were honoured to have got a chance to look after him.
5.0 out of 5
Thank you so much for the lovely review. We shall continue to strive on delivering the very best experience.
5.0 out of 5
Thank you so much for the lovely review. It was an honour to look after your stepdad. Always in our thoughts.
5.0 out of 5
Thank you so much Andrew. We are sure going to miss you all. Don't be strangers now! We look forward to your visits soon.
5.0 out of 5
Thank you so much. It's an absolute pleasure being a part of your life. We greatly appreciate you.
5.0 out of 5
Many thanks for the review David. We aim to please always.
5.0 out of 5
Many thanks for the review. It was a pleasure looking after him. Following our more recent conversation over the phone, we will continue to improve the service to ensure that expectations are always met.
5.0 out of 5
Astrid, what can we say? It is an absolute pleasure having Dad here with us. We are so grateful for the appreciation. Having you come by and visit with such an amazing personality certainly makes our day.
5.0 out of 5
Thank you so much. It has been an absolute pleasure looking after your loved one.
5.0 out of 5
Many thanks Patrick! It's an absolute joy to have you with us. Your sense of humour certainly sparks up the place and makes everyone's day!
The Review Score of 9.6 (9.640) out of 10 for Dover House is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
As a registered mental health nurse, providing quality care that ensures both optimum physical and mental well-being is my passion.
My background is primarily working in acute general hospitals before moving into nursing home management a number of years ago.
I believe it's an absolute privilege to work in someone's home, and my aim every day is that the home is filled with kindness, laughter and exceptional care.
Since arriving at Dover House, I have been blown away by how kind and caring all the staff are, and they have made me feel so welcome.
I am looking forward to leading Dover House into its next chapter, aiming for Outstanding.
As the Resident Manager at Dover House, I bring over six years of dedicated experience to a role that blends compassion, professionalism, and a deep commitment to quality care. My main responsibility, although not the only part of my role, is conducting thorough assessments to ensure that every prospective resident finds not just a place to live, but a true home. I take pride in helping individuals and families navigate what can be a challenging time, always striving to match their needs with the supportive environment we offer.
Whilst I really enjoy many aspects of my role, what I love most is the opportunity to make a meaningful difference—whether it's guiding a resident through their transition or offering reassurance to a concerned family member. At Dover House, we believe in person-centred care, and I work closely with our team to ensure every resident feels safe, respected, and valued. My approach is rooted in empathy, transparency, and a genuine desire to help people thrive.
I have been part of the Dover House family for about three years, working as the Deputy Manager. My daily role involves assisting the registered manager with the smooth running of the home, supporting and guiding our wonderful team, conducting monthly audits, maintaining compliance and regulatory standards and supporting our residents and their families with their day-to-day needs.
I’m naturally caring, lively, and passionate about my work because I love being able to put smiles on people’s faces; sometimes it’s just the little things that make the biggest difference, making the day brighter and easier. What I love most about working here is the free-spirited family vibe and our wonderful team who always go above and beyond, creating a home that is warm, welcoming and supportive for all.
My name is Marorisang, and I am a registered nurse and a deputy manager at Dover House.
I have been working here since 2022. Dover House is not just a workplace for me but a home; the warm relationships between staff, residents and relatives are what make it fulfilling.
What I enjoy most about my job is the ability to make a real difference in people's lives by ensuring high standards of care, mentoring team members, as well as helping families feel confident in the support their loved ones receive
I take pride in being part of a team that values dignity, empathy, and professionalism.
My name is Aretha Dolphy. I am the finance administrator at Dover House. I transferred to Dover house in 2023 from another home within the group. My main role is to deal with the day-to-day finances of the home, such as invoices, bills, statements, payroll, etc. I have worked in care for 10 years with clients with learning disabilities, which has made me a very compassionate and attentive person. I really enjoy my interaction with and relationship I have with the residents, although my job is more back office, I love the time I get to speak to the residents and make them smile. I look forward to each day coming to Dover House, as I have experienced a lot of love here.
My name is Lindah, and I am the Head Cook. For me, preparing meals here isn’t just about nutrition, it’s about comfort, dignity, and care. Food can bring back memories, lift spirits, and provide a sense of routine and joy, especially for elderly residents.
I enjoy getting to know the residents personally, learning their preferences, and adapting meals to suit their individual needs. It’s incredibly rewarding to see how something as simple as a favourite dish can brighten someone's day. I also value the team environment—we all work together with one goal: to provide the best care possible.
I am Andre, and I am the Facilities manager, which means I do the maintenance of the home and deal with the contractors we use here at Dover house. I am also the Infection Control Lead and Head of the cleaning team. I have been working here since 2021, when we were formerly known as Willow Park Lodge. I have loved working here as we have such a multicultural mix of staff, and it is a happy place to be as we all work as a team, and the residents make the place more fun to be here.
My name is Kerrie.
I work as the main Receptionist at Dover House.
I have worked here since May 2021.
I like working here at Dover House, as I get to meet many interesting people, whether it be residents, their families or visiting professionals.
I also have some amazing colleagues that I enjoy working with.
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