Search...

Dover House

57 Coombe Valley Road, Dover, Kent CT17 0EX
Dover House Logo
Jobs
Dover House logo
Dover House, Dover
Dover House, Dover
Dover House, Dover

Dover House in Dover provides nursing care including support for people with dementia.

The care home maintains contact details for all residents’ family and friends to be used for party invitations, newsletters etc. Staff focus on building relationships with residents’ family and friends as it is recognised how important it is for residents to keep in contact.

At the care home, each care companion is allocated a number of residents each...  

Care Provided by Dover House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£2,095 - £2,095£2,095 - £2,095
Residential Dementia Care£2,095 - £2,095£2,095 - £2,095
Nursing Care£2,095 - £2,095£2,095 - £2,095
Nursing Dementia Care£2,095 - £2,095£2,095 - £2,095

Within this fee, all residents have access to the input of our highly qualified physiotherapist and exception nursing input. The fee also includes access to an array of exciting activities such as Cinema room afternoons, a snack trolley with all the resident favourites that cater for all residents from gluten free and diabetic diet choices. These are at no additional cost unless indicated (e.g. Mini vacations and caravan holidays). A consultation with our highly passionate head chef who comes with a wealth of experience within the care sector to help create a personalised diet plan to ensure that resident health is always optimised. She does this in conjunction with the nursing team and clinical management to ensure that resident weight goals be it for gaining or losing are well supported. Also included within the fee is access to the new resident manager who will be happy to support with any financial advise and signposting as well as practical assistance to access all that one is entitled to for their period in care.

Contact Dover House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Amanda Lailey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2017
  • Number of floors: 4

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (9)
  • Single Rooms with ensuite Wet Room (68)
  • Couples/Companion Rooms with ensuite Wet Room (9)

Visiting

  • The home is open 24/7 but would advise that visits take place outside of protected meal times unless already in the home prior. These times are as follows: Breakfast 8am to 10.30am, Lunch 12.30pm to 13.30pm, Tea 1700 to 1800hrs and Supper 1900-2100hrs.

Parking

  • Visitors may park at the back of the building by following directions or along the single yellow lines outside the home on Randolph Rd for free. Parking is also available along Coombe Valley Rd but this is chargeable by council run pay meters. Please look out for signage and instructions.

Dover House Reviews (70)

Submit a Review
8.8

Dover House has a Review Score of 8.8 (8.770) out of 10, based on 6 reviews in the last 2 years. Over all time Dover House has 70 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Dover House
Loading...
Showing 70 reviews matching selected criteria
Review from Darren R (Son of Resident) published on 9 September 2025 Submitted via Website
Overall Experience
Dover has have been amazing looking after my father.
The facilities are all you could ask for, clean and user friendly.
The staff are very attentive, friendly, helpful and always smiling.
Communication is great, email and phone are always responded to.
Tony the manager has been great in settling my dad in, supporting his needs and ensuring family are connected.

I couldn't ask for anything more from the home or the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alex B (Son of Resident) published on 6 May 2025 Submitted via Website
Overall Experience

Since my Dad arrived at Dover House his care has been great. Compared to my Dad's previous care home, Dover House is clean and modern. The general layout of the care home is excellent, the rooms are spacious, and the communal areas are maintained to a high standard. Most importantly, the staff are professional, friendly and always welcoming.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Many thanks for your review. We really do appreciate the feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Alice G (Sister of Resident) published on 18 March 2025 Submitted via Website
Overall Experience

Very happy with the care provided very helpful kind and caring.Staff very polite my brother was well looked after .Always on hand if you wanted to ask questions .would recommend this nursing home they are looked after so well food is excellent and a good variety plenty of tea coffee snacks available.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thankyou so much for your kind reveiw. It was an absolute honor to look after him at Dover House

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane M (Daughter of Resident) published on 11 March 2025 Submitted via Website
Overall Experience

I cannot recommend Dover House highly enough. From the very first interaction, it was clear that this care home is a place where both residents and families are treated with the utmost care and respect. The staff are not only highly professional but also incredibly warm and compassionate, the environment is clean, comfortable and well maintained. The dedication and compassion shown by all staff gave us peace of mind knowing our mother was in such good hands. Truly a wonderful place!

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thankyou so much for this. We shall continually strive to deliver the best care. So much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T H (Daughter of Resident) published on 2 January 2025 Submitted via Website
Overall Experience
My mum has dementia and also has suffered a stroke. The care and compassion shown by Dover House staff is simply amazing. Mum is safe and loved. The staff go out of their way to comfort and help with all Mum's needs.
Mum always looks clean and well looked after and her room is spotless.

This nursing home is 10/10.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you so much. We shall continue striving for the very best.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan G (Resident / Service User) published on 19 August 2024 Submitted via Website
Overall Experience

After my experience with another care home I was sceptical about coming to Dover House but they have proved me wrong. They are considerate, kind and quick to help if they can. Whilst I enjoy the activities provided I would like there to be a wider range. I would like the range of food to be wider, particularly for the two main options of the day.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you, Susan, we shall ensure the head chef comes to speak to you about food as we have two options and a comprehensive bar menu should anyone not fancy the main meals. We shall also continue to look into activities as a lot of disruption occurred with lift issues and unexpected situations such as illness can sometimes affect activities. We endeavour to continually improve in this domain.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from M P (Husband of Resident) published on 1 May 2024 Submitted via Website
Overall Experience

My wife has been a resident at this home for the past 5 months. She suffered a stroke and has severe mobility and communication problems. She has received not only a high level of care, but the staff have been very patient and built trust and mutual understanding with her, patiently working with her to understand her immediate needs and wishes. They have also been extremely considerate towards family and friends who are indirectly affected by the position she finds herself in. Even the staff not involved directly with care or medical issues have been fantastic to deal with. Any institution is only as good as the staff and we feel that the staff here have been wonderful. The activities rating is not ticked as she is bedbound and unable to participate in the events that have been laid on for residents.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you so much for the kind review. We shall endeavour to keep up high standards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Sue F (Partner of Resident) published on 24 April 2024 Submitted via Website
Overall Experience

I would like to thank all the staff, and everyone, for all your care, love and attention you gave to my partner during the last 10 months of his life, his care was fantastic from all the nurses, and managers etc, they made him feel completely at home, a brilliant place to to live your life with brilliant care

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you so much for such lovely feedback. We shall share this with all the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David B (Son of Resident) published on 8 March 2024 Submitted via Website
Overall Experience

My mother suffers from late-stage Alzheimer’s and has been a resident at Willow Park Lodge since June 2023. This is the first care home that has properly cared for my mother, who has complex needs. The home is well-managed and provides an excellent level of care. In particular, the medical follow-up is highly professional and the staff ensure that the NHS doesn’t simply write my mother off, but instead that she receives the medication and help she needs. Above all, I cannot praise highly enough the quality of care given on a personal level. The carers really do care about my mum, and are so kind, patient and compassionate. I live abroad, and so it is a great comfort to me to be able to know that my mother is so well looked after. I can wholeheartedly recommend this care home - it is by some margin the best I have experienced.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you so much for such a lovely compliment. It is such a pleasure having your support as well to help us achieve the best outcomes for Mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Abby G (Daughter of Resident) published on 31 January 2024 Submitted via Website
Overall Experience
I couldn’t speak more highly of the care my father received during his stay at Willow Park Lodge.
The staff are absolutely amazing, so kind and caring and spend time with the residents speaking with them. Feels like a real family environment. From the friendly front-of-house welcome at reception to the understanding manager, who has been amazing, and their maintenance team leader, who goes above and beyond to make sure that anything that isn’t quite right is amended ASAP.
Seriously, cannot fault anyone.
Thank you all for all your kindness and care during Dad's stay.

My only regret is that we didn’t move him to you sooner.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you so much for such a lovely review. It was a great honour to look after your father. He was such a remarkable man. Always in our hearts.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Carol C (Wife of Resident) published on 31 January 2024 Submitted via Website
Overall Experience

My husband spent the last couple of months of his life at the home. His many medical and nursing needs were cared for very well and with dignity. I also had access online to his daily records so I could see what happened day and night. I was very happy with how he was looked after.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you so much. We were honoured to have got a chance to look after him.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Melanie M (Daughter of Resident) published on 31 January 2024 Submitted via Website
Overall Experience
The facility have some wonderful caring staff and a supportive management team who are committed to each resident and their families.
What has particularly impressed us is the personal way the staff interact with my mother.

Thank you for all you do.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you so much for the lovely review. We shall continue to strive on delivering the very best experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ron W (Son of Resident) published on 28 September 2023 Submitted via Website
Overall Experience

A very good care home that offered exceptional care to my stepdad in the last few weeks of his life. The care staff, nurses and management were excellent and very attentive to any needs both in care and in support. The home is equipped for all needs and the facilities are always very clean and tidy. They kindly offered my mum overnight facilities nearer the time of my stepdad's passing. We can only praise and thank everyone at Willow Park Lodge Care Home for their amazing service.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you so much for the lovely review. It was an honour to look after your stepdad. Always in our thoughts.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew D (Son of Resident) published on 5 July 2023 Submitted via Website
Overall Experience
I cannot praise this wonderful home enough.
My father came here after a hip replacement in hospital. From the first phone call with the manager, I was amazed with the care, consideration and expertise displayed. The whole traumatic experience of having a loved one go through this experience has been alleviated by the professional and considerate manner in which this establishment is run. In the past few weeks, we have met nearly all of the team and across the board, all of the staff have been exceptional. On our daily visits, everyone is so polite and kind, showing care for myself, my mother and all the family that have visited.

Everyone we have met smiles and you can feel the family environment the management and team have created. My father has benefitted so greatly from the respite care and the improvement in his mental and physical well-being is outstanding. We cannot thank the team enough, the care you have given has secured us more precious time with my father.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you so much Andrew. We are sure going to miss you all. Don't be strangers now! We look forward to your visits soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Resident / Service User) published on 12 April 2023 Submitted via Postal Card
Overall Experience

Excellent service and care. Residents are treated lovingly and with great dignity. The food is excellent, the rooms are modern and comfortable and the staff are helpful, courteous and pleasant to residents and their families. This is a well-run and very nice care home. Thoroughly recommend.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you so much. It's an absolute pleasure being a part of your life. We greatly appreciate you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David B (Resident / Service User) published on 27 March 2023 Submitted via Postal Card
Overall Experience

Very good, staff food and help.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Many thanks for the review David. We aim to please always.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from S H (Daughter of Resident) published on 14 March 2023 Submitted via Website
Overall Experience

What a wonderful, caring, homely place. My father stayed for two weeks respite and settled so easily. From the time my father was accepted for respite the Manager and his staff went above and beyond to make the transition easy for my father and us as a family. The day/night staff were friendly, helpful and very very caring. The accommodation was excellent and home from home. I would highly recommend Willow Park Lodge to any family looking for respite or something permanent.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Many thanks for the review. It was a pleasure looking after him. Following our more recent conversation over the phone, we will continue to improve the service to ensure that expectations are always met.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Astrid B (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience
My father has come to Wiilow Park Lodge for an assessment. He is most certainly a person who in the recent past would have reacted badly to the prospect of entering a nursing home. As a gentleman with many medical issues, this caused me a certain amount of worry as I knew that eventually, it was a road we would have to travel.
I need not have concerned myself. All I can say is Wow. The staff have been wonderful. Every single one of them. So friendly, helpful and caring. Nothing is too much for them. My dad had a haircut and shave, all organised by the staff, he's having his eyes tested, again organised by the staff. The food is delicious, it's all so clean and inviting. He is so happy here he doesn't want to leave. What a huge relief this is for me. All I can say is a huge Thank you!

I can't comment on value for money as my dad is currently funded by the NHS.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Astrid, what can we say? It is an absolute pleasure having Dad here with us. We are so grateful for the appreciation. Having you come by and visit with such an amazing personality certainly makes our day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Christine R (Wife of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

The staff are very polite. The home is very clean. Residents are very well cared for. Food is of a very good standard. All staff are very professional and kind.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Thank you so much. It has been an absolute pleasure looking after your loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patrick S (Resident / Service User) published on 14 February 2023 Submitted via Website
Overall Experience

I have been at Willow Park for approx two weeks. I have found that all staff are friendly and helpful - a complete contrast to my previous home. I am able to have a shower here, something I have not been able to do for some time because the owners have kindly purchased a bath chair with wheels.

Reply from Nomusa Muhlwa, Registered Manager at Dover House

Many thanks Patrick! It's an absolute joy to have you with us. Your sense of humour certainly sparks up the place and makes everyone's day!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 June 2026
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Dover House.

Upcoming Events

There are no upcoming events for Dover House.

Awards / Recognitions (2)

  • 28 Feb 2020Recipient: Dover House
  • 28 Feb 2019Recipient: Dover House

Accreditations

There are no accreditations posted yet for Dover House.

Meet the Team (7)

Amanda Lailey
Amanda LaileyJob Title:Registered ManagerJoined: 2025
As a registered mental health nurse, providing quality care that ensures both optimum physical and mental well-being is my passion.
My background is primarily working in acute general hospitals before moving into nursing home management a number of years ago.
I believe it's an absolute privilege to work in someone's home, and my aim every day is that the home is filled with kindness, laughter and exceptional care.
Since arriving at Dover House, I have been blown away by how kind and caring all the staff are, and they have made me feel so welcome.

I am looking forward to leading Dover House into its next chapter, aiming for Outstanding.

Tony Tingey
Tony TingeyJob Title:Resident ManagerJoined: 2019
As the Resident Manager at Dover House, I bring over six years of dedicated experience to a role that blends compassion, professionalism, and a deep commitment to quality care. My main responsibility, although not the only part of my role, is conducting thorough assessments to ensure that every prospective resident finds not just a place to live, but a true home. I take pride in helping individuals and families navigate what can be a challenging time, always striving to match their needs with the supportive environment we offer.

Whilst I really enjoy many aspects of my role, what I love most is the opportunity to make a meaningful difference—whether it's guiding a resident through their transition or offering reassurance to a concerned family member. At Dover House, we believe in person-centred care, and I work closely with our team to ensure every resident feels safe, respected, and valued. My approach is rooted in empathy, transparency, and a genuine desire to help people thrive.

Priscilla Adu-Sarkodieh
Priscilla Adu-SarkodiehJob Title:Deputy ManagerJoined: 2022

I have been part of the Dover House family for about three years, working as the Deputy Manager. My daily role involves assisting the registered manager with the smooth running of the home, supporting and guiding our wonderful team, conducting monthly audits, maintaining compliance and regulatory standards and supporting our residents and their families with their day-to-day needs.

I’m naturally caring, lively, and passionate about my work because I love being able to put smiles on people’s faces; sometimes it’s just the little things that make the biggest difference, making the day brighter and easier. What I love most about working here is the free-spirited family vibe and our wonderful team who always go above and beyond, creating a home that is warm, welcoming and supportive for all.

Aretha Dolphy
Aretha DolphyJob Title:Finance AdministratorJoined: 2018

My name is Aretha Dolphy. I am the finance administrator at Dover House. I transferred to Dover house in 2023 from another home within the group. My main role is to deal with the day-to-day finances of the home, such as invoices, bills, statements, payroll, etc. I have worked in care for 10 years with clients with learning disabilities, which has made me a very compassionate and attentive person. I really enjoy my interaction with and relationship I have with the residents, although my job is more back office, I love the time I get to speak to the residents and make them smile. I look forward to each day coming to Dover House, as I have experienced a lot of love here.

Lindah Kawadza
Lindah KawadzaJob Title:Head CookJoined: 2024

My name is Lindah, and I am the Head Cook. For me, preparing meals here isn’t just about nutrition, it’s about comfort, dignity, and care. Food can bring back memories, lift spirits, and provide a sense of routine and joy, especially for elderly residents.

I enjoy getting to know the residents personally, learning their preferences, and adapting meals to suit their individual needs. It’s incredibly rewarding to see how something as simple as a favourite dish can brighten someone's day. I also value the team environment—we all work together with one goal: to provide the best care possible.

Andre Cullen
Andre CullenJob Title:Facilities ManagerJoined: 2021

I am Andre, and I am the Facilities manager, which means I do the maintenance of the home and deal with the contractors we use here at Dover house. I am also the Infection Control Lead and Head of the cleaning team. I have been working here since 2021, when we were formerly known as Willow Park Lodge. I have loved working here as we have such a multicultural mix of staff, and it is a happy place to be as we all work as a team, and the residents make the place more fun to be here.

Kerrie Marsh
Kerrie MarshJob Title:ReceptionistJoined: 2021

My name is Kerrie.

I work as the main Receptionist at Dover House.

I have worked here since May 2021.

I like working here at Dover House, as I get to meet many interesting people, whether it be residents, their families or visiting professionals.

I also have some amazing colleagues that I enjoy working with.

Frequently Asked Questions about Dover House

What types of Care is Dover House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dover House have?

There are 68 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Dover House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Dover House to the centre of Dover?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dover House to verify any information. View our terms and conditions. Dover House has an Enhanced Service -more info.