






Dover House in Dover provides nursing care including support for people with dementia.
The care home maintains contact details for all residents’ family and friends to be used for party invitations, newsletters etc. Staff focus on building relationships with residents’ family and friends as it is recognised how important it is for residents to keep in contact.
At the care home, each care companion is allocated a number of residents each...
Dover House in Dover provides nursing care including support for people with dementia.
The care home maintains contact details for all residents’ family and friends to be used for party invitations, newsletters etc. Staff focus on building relationships with residents’ family and friends as it is recognised how important it is for residents to keep in contact.
At the care home, each care companion is allocated a number of residents each day (usually 6-8 people) to support in all aspects of their daily life.
Companions meet the needs of these residents all day, including at meal times, during activities and night time routines. Staff are encouraged to spend time having a chat with residents as part of their daily routine.
Care Provided by Dover House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Within this fee, all residents have access to the input of our highly qualified physiotherapist and exception nursing input. The fee also includes access to an array of exciting activities such as Cinema room afternoons, a snack trolley with all the resident favourites that cater for all residents from gluten free and diabetic diet choices. These are at no additional cost unless indicated (e.g. Mini vacations and caravan holidays). A consultation with our highly passionate head chef who comes with a wealth of experience within the care sector to help create a personalised diet plan to ensure that resident health is always optimised. She does this in conjunction with the nursing team and clinical management to ensure that resident weight goals be it for gaining or losing are well supported. Also included within the fee is access to the new resident manager who will be happy to support with any financial advise and signposting as well as practical assistance to access all that one is entitled to for their period in care.
The price(s) shown are provided by the care home. Contact Dover House for full pricing details and T&Cs.
Contact Dover House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Graham Care Group
- Private Owned
Person in charge
- Amanda Lailey (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2017
- Number of floors: 4
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (9)
- Single Rooms with ensuite Wet Room (68)
- Couples/Companion Rooms with ensuite Wet Room (9)
Visiting
- The home is open 24/7 but would advise that visits take place outside of protected meal times unless already in the home prior. These times are as follows: Breakfast 8am to 10.30am, Lunch 12.30pm to 13.30pm, Tea 1700 to 1800hrs and Supper 1900-2100hrs.
Parking
- Visitors may park at the back of the building by following directions or along the single yellow lines outside the home on Randolph Rd for free. Parking is also available along Coombe Valley Rd but this is chargeable by council run pay meters. Please look out for signage and instructions.
Dover House Reviews (70)
Dover House has a Review Score of 8.7 (8.740) out of 10, based on 5 reviews in the last 2 years.
Over all time Dover House has 70 reviews.
This is the...
This is the benchmark for all care homes.
Willow Park Lodge is a beautiful, modern, purpose built care home with facilities that cater for both of my parents, which was previously proving difficult to find as their personal needs are so different. My Father moved in first back in July and was followed several weeks later by my Mother and...
Willow Park Lodge is a beautiful, modern, purpose built care home with facilities that cater for both of my parents, which was previously proving difficult to find as their personal needs are so different. My Father moved in first back in July and was followed several weeks later by my Mother and both of them are happy to be able to still be together. It has a friendly, caring atmosphere and the staff are always happy, which makes it a lovely home for all of the residents to live in and relatives to visit. As we are all getting to know one another, its beginning to feel like 'one big happy family'.
This home is amazing. The attention to detail is exceptional. High standard of cleanliness and thoughtful caring staff. One member of staff told me "it is a privilege to work here". I certainly would recommend it.
This home is amazing. The attention to detail is exceptional. High standard of cleanliness and thoughtful caring staff. One member of staff told me "it is a privilege to work here". I certainly would recommend it.
A lovely home for the residents. The staff are really great and go the extra mile in looking after and helping everyone there. I can't find anything negative to say about Willow Park Lodge.
A lovely home for the residents. The staff are really great and go the extra mile in looking after and helping everyone there. I can't find anything negative to say about Willow Park Lodge.
I initially went in for respite for 2 weeks. I returned permanently as I was very lonely in my flat. My past experience of care home respite 6 years ago were bad. However, at Willow Park, I am treated with care and respect and am far from lonely.
I initially went in for respite for 2 weeks. I returned permanently as I was very lonely in my flat. My past experience of care home respite 6 years ago were bad. However, at Willow Park, I am treated with care and respect and am far from lonely.
Services and staff absolutely wonderful.
Services and staff absolutely wonderful.
I cannot describe the excellent care he is receiving. All needs are catered for.
The facilities are exceptional.
The care extends not only to me but my family also.
I cannot describe the excellent care he is receiving. All needs are catered for.
The facilities are exceptional.
The care extends not only to me but my family also.
I have done 4 or 5 visits so far and I very sincerely like the place, the staff and the various rooms. I feel so very welcome and there is a friendly attitude by staff, the chef and others. When asked by friends and neighbours about what it is like etc, I have only two words, 'very nice'.
I have done 4 or 5 visits so far and I very sincerely like the place, the staff and the various rooms. I feel so very welcome and there is a friendly attitude by staff, the chef and others. When asked by friends and neighbours about what it is like etc, I have only two words, 'very nice'.
It's like a 5-star hotel, the chef cooks for you exactly as you would like it. The staff are very caring.
It's like a 5-star hotel, the chef cooks for you exactly as you would like it. The staff are very caring.
A wonderful caring home, with truly amazing staff. Nothing has been too much trouble for them helping my mother on a daily basis. I know my mum can be quite picky! And requires lots of TLC which they give her every day. I feel very lucky to have my mum here and it's huge peace of mind knowing she...
A wonderful caring home, with truly amazing staff. Nothing has been too much trouble for them helping my mother on a daily basis. I know my mum can be quite picky! And requires lots of TLC which they give her every day. I feel very lucky to have my mum here and it's huge peace of mind knowing she is in such great hands.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 June 2026Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Dover House.
There are no upcoming events for Dover House.
Awards / Recognitions (2)
- 28 Feb 2020Recipient: Dover House
- 28 Feb 2019Recipient: Dover House
Accreditations
There are no accreditations posted yet for Dover House.
Meet the Team (7)

My background is...
As a registered mental health nurse, providing quality care that ensures both optimum physical and mental well-being is my passion.My background is primarily working in acute general hospitals before moving into nursing home management a number of years ago.
I believe it's an absolute privilege to work in someone's home, and my aim every day is that the home is filled with kindness, laughter and exceptional care.
Since arriving at Dover House, I have been blown away by how kind and caring all the staff are, and they have made me feel so welcome.
I am looking forward to leading Dover House into its next chapter, aiming for Outstanding.

As the Resident Manager at Dover House, I bring over six years of dedicated experience to a role that blends compassion, professionalism, and a deep...
As the Resident Manager at Dover House, I bring over six years of dedicated experience to a role that blends compassion, professionalism, and a deep commitment to quality care. My main responsibility, although not the only part of my role, is conducting thorough assessments to ensure that every prospective resident finds not just a place to live, but a true home. I take pride in helping individuals and families navigate what can be a challenging time, always striving to match their needs with the supportive environment we offer.Whilst I really enjoy many aspects of my role, what I love most is the opportunity to make a meaningful difference—whether it's guiding a resident through their transition or offering reassurance to a concerned family member. At Dover House, we believe in person-centred care, and I work closely with our team to ensure every resident feels safe, respected, and valued. My approach is rooted in empathy, transparency, and a genuine desire to help people thrive.

I have been part of the Dover House family for about three years, working as the Deputy Manager. My daily role involves assisting the registered...
I have been part of the Dover House family for about three years, working as the Deputy Manager. My daily role involves assisting the registered manager with the smooth running of the home, supporting and guiding our wonderful team, conducting monthly audits, maintaining compliance and regulatory standards and supporting our residents and their families with their day-to-day needs.
I’m naturally caring, lively, and passionate about my work because I love being able to put smiles on people’s faces; sometimes it’s just the little things that make the biggest difference, making the day brighter and easier. What I love most about working here is the free-spirited family vibe and our wonderful team who always go above and beyond, creating a home that is warm, welcoming and supportive for all.

My name is Aretha Dolphy. I am the finance administrator at Dover House. I transferred to Dover house in 2023 from another home within the group. My...
My name is Aretha Dolphy. I am the finance administrator at Dover House. I transferred to Dover house in 2023 from another home within the group. My main role is to deal with the day-to-day finances of the home, such as invoices, bills, statements, payroll, etc. I have worked in care for 10 years with clients with learning disabilities, which has made me a very compassionate and attentive person. I really enjoy my interaction with and relationship I have with the residents, although my job is more back office, I love the time I get to speak to the residents and make them smile. I look forward to each day coming to Dover House, as I have experienced a lot of love here.

My name is Lindah, and I am the Head Cook. For me, preparing meals here isn’t just about nutrition, it’s about comfort, dignity, and care. Food can...
My name is Lindah, and I am the Head Cook. For me, preparing meals here isn’t just about nutrition, it’s about comfort, dignity, and care. Food can bring back memories, lift spirits, and provide a sense of routine and joy, especially for elderly residents.
I enjoy getting to know the residents personally, learning their preferences, and adapting meals to suit their individual needs. It’s incredibly rewarding to see how something as simple as a favourite dish can brighten someone's day. I also value the team environment—we all work together with one goal: to provide the best care possible.

I am Andre, and I am the Facilities manager, which means I do the maintenance of the home and deal with the contractors we use here at Dover house. I...
I am Andre, and I am the Facilities manager, which means I do the maintenance of the home and deal with the contractors we use here at Dover house. I am also the Infection Control Lead and Head of the cleaning team. I have been working here since 2021, when we were formerly known as Willow Park Lodge. I have loved working here as we have such a multicultural mix of staff, and it is a happy place to be as we all work as a team, and the residents make the place more fun to be here.

My name is Kerrie.
I work as the main Receptionist at Dover House.
I have worked here since May 2021.
I like working here at Dover House, as I...
My name is Kerrie.
I work as the main Receptionist at Dover House.
I have worked here since May 2021.
I like working here at Dover House, as I get to meet many interesting people, whether it be residents, their families or visiting professionals.
I also have some amazing colleagues that I enjoy working with.
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