






Dover House in Dover provides nursing care including support for people with dementia.
The care home maintains contact details for all residents’ family and friends to be used for party invitations, newsletters etc. Staff focus on building relationships with residents’ family and friends as it is recognised how important it is for residents to keep in contact.
At the care home, each care companion is allocated a number of residents each...
Care Provided by Dover House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Within this fee, all residents have access to the input of our highly qualified physiotherapist and exception nursing input. The fee also includes access to an array of exciting activities such as Cinema room afternoons, a snack trolley with all the resident favourites that cater for all residents from gluten free and diabetic diet choices. These are at no additional cost unless indicated (e.g. Mini vacations and caravan holidays). A consultation with our highly passionate head chef who comes with a wealth of experience within the care sector to help create a personalised diet plan to ensure that resident health is always optimised. She does this in conjunction with the nursing team and clinical management to ensure that resident weight goals be it for gaining or losing are well supported. Also included within the fee is access to the new resident manager who will be happy to support with any financial advise and signposting as well as practical assistance to access all that one is entitled to for their period in care.
The price(s) shown are provided by the care home. Contact Dover House for full pricing details and T&Cs.
Contact Dover House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Graham Care Group
- Private Owned
Person in charge
- Amanda Lailey (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2017
- Number of floors: 4
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (9)
- Single Rooms with ensuite Wet Room (68)
- Couples/Companion Rooms with ensuite Wet Room (9)
Visiting
- The home is open 24/7 but would advise that visits take place outside of protected meal times unless already in the home prior. These times are as follows: Breakfast 8am to 10.30am, Lunch 12.30pm to 13.30pm, Tea 1700 to 1800hrs and Supper 1900-2100hrs.
Parking
- Visitors may park at the back of the building by following directions or along the single yellow lines outside the home on Randolph Rd for free. Parking is also available along Coombe Valley Rd but this is chargeable by council run pay meters. Please look out for signage and instructions.
Dover House Reviews (70)
Dover House has a Review Score of 8.8 (8.770) out of 10, based on 6 reviews in the last 2 years.
Over all time Dover House has 70 reviews.
My uncle came to live at Willow Park Lodge in March this year. The staff are really caring and very professional and look after him fantastically well. The accommodation and food are amazing and this home is more like a 5 Star hotel than a residential home. I would recommend it to anyone.
I visited my Aunt at this care home and it was lovely to see her so happy and well cared for. This is a lovely place and has a real family atmosphere.
Thank you so much for your kind words. It's lovely to see Auntie has settled in. We do pride ourselves on the fact that we aim to create a welcoming homely family atmosphere and it's lovely that you have noted this on your comments. I will be sure to pass on your comments to all the staff at Willow Park Lodge.
My mother in law has been living at Willow Park Lodge for approx 18 months having previously stayed for rehab in another care home. My perception of the care, the staff and general running of Willow Park Lodge is that it is excellent. My mother in law seems well cared for, stimulated by activities and is in good health as a result.
I am happy as Larry in this care home, everyone is so good with us at all times. The food is excellent and staff very good. What more can I say? Everything, and I mean this, is of the best.
We are thrilled that you have made the decision to stay with us on a permanent basis and look forward to hearing more of your wonderful stories and memories.
I think it is absolutely wonderful.
Thank you for your kind review, we know you have only been with us a short while, but it has been a pleasure to welcome you into the Willow Park Lodge family.
I love living here.
We are very pleased to hear that you enjoy living at Willow Park Lodge and it is you, our lovely residents, that make coming into work such a pleasure.
Mum has been in the home for 18 months now - she is happy and contented which is very reassuring for us. The staff are very friendly and caring. Mum is involved in lots of activities enjoying the cooking classes and bingo.
Thank you for your kind words, it is nice to hear that Mum has shared with you how well she has settled. I will be sure to pass on your positive comments to the team.
My Mother-in-law initially into Willow Park for two weeks respite after having a fall. Being a widow and only us to visit her, life was lonely. She enjoyed her stay so much with all the activity’s going on she decided to stay on permanently. She has now been there for well over a year and has never looked back. She finds the staff very kind and attentive to the recreation great. The ensuite room, the cinema, hairdressers, a lovely garden and home cooked food excellent. All in all, we could not have put her into better hands. Thank you
Thank you so much for your kind words. We are all delighted that you are satisfied with the services that we deliver, to ensure our residents receive a great service and enjoy their time with us. I will be sure to pass your comments onto the staff teams at Willow Park Lodge. Once again, thank you for your kindness.
The building is very welcoming and is kept spotlessly clean with no unpleasant smells like most care homes. The ensuite rooms are a good size with plenty of storage space and a wall mounted flat screened TV.
There is a lovely garden area that has been put to use this hot Summer with games such as croquet and afternoon teas for the residents.
There are plenty of well-organized activities should the residents wish to participate-A PAT cat and dog visit regularly, quizzes, and organized trips to name but a few.
Monthly family meetings are held where we meet with the care manager to discuss any relevant issues and to make any suggestions. These meetings have become more like a social gathering with delicious homemade cakes and tea provided.
This is simply an amazing care home.
Thank you so much for your kind words. I am pleased to hear that you enjoy the regular relative meetings and the inhouse activities held within the home. All the staff work very hard to ensure that the resident's needs are catered for and it's lovely to see that this has been recognised. Thank you...
Very happy with everything. Could not wish for any better.
This is so lovely, thank you so much. I will let all the staff know what lovely comments you have made.
The process was easy from the initial contact to her moving in day. The services provided helped her to recover well and to return home. There were activities to engage her but also to respect her needs and capabilities too.
A very pleasant experience for us all.
Thank you very much for your kind words, it was a pleasure looking after mum and we are pleased she has had a nice rest and able to get back home. I will be sure to pass on your comments to the staff team at Willow Park Lodge.
I can only add to the comments I have made via the tick boxes by saying that, from the time my mother arrived at the home to the present day she has received excellent care. The staff and management are very professional in the way they conduct themselves and always treat my mother with dignity. They are swift in answering/dealing with any questions/problems I or my mother have regarding her care. The atmosphere at Willow Park Lodge is very relaxed created by the staff always having a smile on their faces and always making time to speak to residents on one to one bases when required. All the staff should be proud of what they have created at Willow Park Lodge.
Thank you so much for your kind words, I will be sure to pass on the feedback to all the staff at Willow Park Lodge.
Wonderful atmosphere, nursing staff and beautiful building. I feel at ease knowing that my mum is so well cared for.
Thank you so much for your kind words. It is very nice to hear that you feel happy that mum is with us and that you have made such positive feedback. I will be sure to pass that onto the staff.
Nan has been a resident for 1 year. Her room is ensuite and very clean. The care she receives is of a very high standard, lots of activities to participate in to keep her occupied. She is very happy and I would recommend it to anyone.
Thank you so much for your kind words. Nan is a pleasure to support, I will pass on your kind words to the staff team.
I have been present when some of the activities have been on (like the rock n roll dancing - which was awesome) with the residents who wish to take part doing so.
The place is always so clean and all the staff I've met have been lovely.
Couldn't ask for a nicer place.
Thank you so much for your kind words. I will pass your feedback to the staff. It's great that you enjoyed the rock n roll dancing as much as the residents did.
My nan has been a resident for a year now and is very happy in her spacious, clean room. The home provides plenty of activities for the residents and has a very friendly atmosphere.
Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided, I will be sure to pass your comments onto the staff teams at Willow Park Lodge.
Like home from home. Clean, fresh and calm. Wonderful staff who have all the time in the world for each resident. Plenty of a wide range of activities, good food, very peaceful and welcoming. So reassuring after months of searching for the right place.
The manager and all the staff at Willow Park Lodge would like to thank you for your lovely comments.
The staff are first class and always ready to spend time with family to keep us updated and are very caring.
It feels like a 5-star hotel, always clean, no unpleasant smells as found in other homes.
I'd happily move in.
Thank you for your kind words, I will make sure that staff are aware of your comments as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care.
The layout of the building, staff and residents make Willow Park a very warm and welcoming residential home, it really is a home from home. My Grandad is a Resident here and we are so glad we found it, all the staff are fantastic from housekeeping to management. They are not only there to support the residents but us as a family as well. The staff really do go over and above. Willow Park is always clean and the facilities are great, there are also lots of activities put on for the residents to take part in and enjoy. I would strongly recommend Willow Park Lodge, they are amazing people who genuinely care.
Thank you so much for your kind words, I will be sure to pass on your feedback to the staff at Willow Park Lodge. We all at Willow Park Lodge feel privileged to be entrusted to support such wonderful people in our care, its people like grandad that make it a pleasure to do the job that we do. Thank you once again.
All the staff are very attentive and friendly, but also professional. Whenever I have needed a chat there has been somebody available. They are always engaged with the residents with plenty of organised activities, and the ethos is that they are in the residents' home and are there to support, encourage and help. I am totally confident that dad is in good hands.
Communication has always been very good, and there is a monthly family meeting where we can meet with the Manager and discuss any matters and make suggestions. These are very open, social meetings and receptive to ideas and feedback. Everywhere is spotless and bright with plenty of space.
After a lot of searching and visiting residential homes, I am 100% confident I have made the right decision for dad.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 June 2026Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Dover House.
There are no upcoming events for Dover House.
Awards / Recognitions (2)
- 28 Feb 2020Recipient: Dover House
- 28 Feb 2019Recipient: Dover House
Accreditations
There are no accreditations posted yet for Dover House.
Meet the Team (7)

My background is primarily working in acute general hospitals before moving into nursing home management a number of years ago.
I believe it's an absolute privilege to work in someone's home, and my aim every day is that the home is filled with kindness, laughter and exceptional care.
Since arriving at Dover House, I have been blown away by how kind and caring all the staff are, and they have made me feel so welcome.
I am looking forward to leading Dover House into its next chapter, aiming for Outstanding.

Whilst I really enjoy many aspects of my role, what I love most is the opportunity to make a meaningful difference—whether it's guiding a resident through their transition or offering reassurance to a concerned family member. At Dover House, we believe in person-centred care, and I work closely with our team to ensure every resident feels safe, respected, and valued. My approach is rooted in empathy, transparency, and a genuine desire to help people thrive.

I have been part of the Dover House family for about three years, working as the Deputy Manager. My daily role involves assisting the registered manager with the smooth running of the home, supporting and guiding our wonderful team, conducting monthly audits, maintaining compliance and regulatory standards and supporting our residents and their families with their day-to-day needs.
I’m naturally caring, lively, and passionate about my work because I love being able to put smiles on people’s faces; sometimes it’s just the little things that make the biggest difference, making the day brighter and easier. What I love most about working here is the free-spirited family vibe and our wonderful team who always go above and beyond, creating a home that is warm, welcoming and supportive for all.

My name is Aretha Dolphy. I am the finance administrator at Dover House. I transferred to Dover house in 2023 from another home within the group. My main role is to deal with the day-to-day finances of the home, such as invoices, bills, statements, payroll, etc. I have worked in care for 10 years with clients with learning disabilities, which has made me a very compassionate and attentive person. I really enjoy my interaction with and relationship I have with the residents, although my job is more back office, I love the time I get to speak to the residents and make them smile. I look forward to each day coming to Dover House, as I have experienced a lot of love here.

My name is Lindah, and I am the Head Cook. For me, preparing meals here isn’t just about nutrition, it’s about comfort, dignity, and care. Food can bring back memories, lift spirits, and provide a sense of routine and joy, especially for elderly residents.
I enjoy getting to know the residents personally, learning their preferences, and adapting meals to suit their individual needs. It’s incredibly rewarding to see how something as simple as a favourite dish can brighten someone's day. I also value the team environment—we all work together with one goal: to provide the best care possible.

I am Andre, and I am the Facilities manager, which means I do the maintenance of the home and deal with the contractors we use here at Dover house. I am also the Infection Control Lead and Head of the cleaning team. I have been working here since 2021, when we were formerly known as Willow Park Lodge. I have loved working here as we have such a multicultural mix of staff, and it is a happy place to be as we all work as a team, and the residents make the place more fun to be here.

My name is Kerrie.
I work as the main Receptionist at Dover House.
I have worked here since May 2021.
I like working here at Dover House, as I get to meet many interesting people, whether it be residents, their families or visiting professionals.
I also have some amazing colleagues that I enjoy working with.
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