Within this fee, all residents have access to the input of our highly qualified physiotherapist and exception nursing input. The fee also includes access to an array of exciting activities such as Cinema room afternoons, a snack trolley with all the resident favourites that cater for all residents from gluten free and diabetic diet choices. These are at no additional cost unless indicated (e.g. Mini vacations and caravan holidays). A consultation with our highly passionate head chef who comes with a wealth of experience within the care sector to help create a personalised diet plan to ensure that resident health is always optimised. She does this in conjunction with the nursing team and clinical management to ensure that resident weight goals be it for gaining or losing are well supported. Also included within the fee is access to the new resident manager who will be happy to support with any financial advise and signposting as well as practical assistance to access all that one is entitled to for their period in care.
These prices are only a guideline, please contact Dover House to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
The home is open 24/7 but would advise that visits take place outside of protected meal times unless already in the home prior. These times are as follows: Breakfast 8am to 10.30am, Lunch 12.30pm to 13.30pm, Tea 1700 to 1800hrs and Supper 1900-2100hrs.
Visitors may park at the back of the building by following directions or along the single yellow lines outside the home on Randolph Rd for free. Parking is also available along Coombe Valley Rd but this is chargeable by council run pay meters. Please look out for signage and instructions.
Dover House has a Review Score of 9.6 (9.640) out of 10, based on 13 reviews in the last 2 years.
Over all time Dover House has 70 reviews.
5.0 out of 5
5.0 out of 5
Thank you so much for your kind words. It's lovely to see Auntie has settled in. We do pride ourselves on the fact that we aim to create a welcoming homely family atmosphere and it's lovely that you have noted this on your comments. I will be sure to pass on your comments to all the staff at Willow Park Lodge.
5.0 out of 5
5.0 out of 5
We are thrilled that you have made the decision to stay with us on a permanent basis and look forward to hearing more of your wonderful stories and memories.
5.0 out of 5
Thank you for your kind review, we know you have only been with us a short while, but it has been a pleasure to welcome you into the Willow Park Lodge family.
5.0 out of 5
We are very pleased to hear that you enjoy living at Willow Park Lodge and it is you, our lovely residents, that make coming into work such a pleasure.
5.0 out of 5
Thank you for your kind words, it is nice to hear that Mum has shared with you how well she has settled. I will be sure to pass on your positive comments to the team.
5.0 out of 5
Thank you so much for your kind words. We are all delighted that you are satisfied with the services that we deliver, to ensure our residents receive a great service and enjoy their time with us. I will be sure to pass your comments onto the staff teams at Willow Park Lodge. Once again, thank you for your kindness.
5.0 out of 5
Thank you so much for your kind words. I am pleased to hear that you enjoy the regular relative meetings and the inhouse activities held within the home. All the staff work very hard to ensure that the resident's needs are catered for and it's lovely to see that this has been recognised. Thank you once again and I will be sure to pass on your comments to the staff teams at Willow Park Lodge. It's lovely that the residents have an opportunity to enjoy the garden space, I have to say that is very much down to the hard work of the volunteers within the home, that this space is as enjoyable as it is. Many thanks once again.
5.0 out of 5
This is so lovely, thank you so much. I will let all the staff know what lovely comments you have made.
5.0 out of 5
Thank you so much for your kind words. It is very nice to hear that you feel happy that mum is with us and that you have made such positive feedback. I will be sure to pass that onto the staff.
5.0 out of 5
Thank you so much for your kind words, I will be sure to pass on the feedback to all the staff at Willow Park Lodge.
5.0 out of 5
Thank you very much for your kind words, it was a pleasure looking after mum and we are pleased she has had a nice rest and able to get back home. I will be sure to pass on your comments to the staff team at Willow Park Lodge.
5.0 out of 5
Thank you so much for your kind words. Nan is a pleasure to support, I will pass on your kind words to the staff team.
5.0 out of 5
Thank you so much for your kind words. I will pass your feedback to the staff. It's great that you enjoyed the rock n roll dancing as much as the residents did.
5.0 out of 5
Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided, I will be sure to pass your comments onto the staff teams at Willow Park Lodge.
5.0 out of 5
The manager and all the staff at Willow Park Lodge would like to thank you for your lovely comments.
5.0 out of 5
Dear Sally
Thank you for your kind words, I will make sure that staff are aware of your comments as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care.
5.0 out of 5
Thank you so much for your kind words, I will be sure to pass on your feedback to the staff at Willow Park Lodge. We all at Willow Park Lodge feel privileged to be entrusted to support such wonderful people in our care, its people like grandad that make it a pleasure to do the job that we do. Thank you once again.
5.0 out of 5
The Review Score of 9.6 (9.640) out of 10 for Dover House is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
As a registered mental health nurse, providing quality care that ensures both optimum physical and mental well-being is my passion.
My background is primarily working in acute general hospitals before moving into nursing home management a number of years ago.
I believe it's an absolute privilege to work in someone's home, and my aim every day is that the home is filled with kindness, laughter and exceptional care.
Since arriving at Dover House, I have been blown away by how kind and caring all the staff are, and they have made me feel so welcome.
I am looking forward to leading Dover House into its next chapter, aiming for Outstanding.
As the Resident Manager at Dover House, I bring over six years of dedicated experience to a role that blends compassion, professionalism, and a deep commitment to quality care. My main responsibility, although not the only part of my role, is conducting thorough assessments to ensure that every prospective resident finds not just a place to live, but a true home. I take pride in helping individuals and families navigate what can be a challenging time, always striving to match their needs with the supportive environment we offer.
Whilst I really enjoy many aspects of my role, what I love most is the opportunity to make a meaningful difference—whether it's guiding a resident through their transition or offering reassurance to a concerned family member. At Dover House, we believe in person-centred care, and I work closely with our team to ensure every resident feels safe, respected, and valued. My approach is rooted in empathy, transparency, and a genuine desire to help people thrive.
I have been part of the Dover House family for about three years, working as the Deputy Manager. My daily role involves assisting the registered manager with the smooth running of the home, supporting and guiding our wonderful team, conducting monthly audits, maintaining compliance and regulatory standards and supporting our residents and their families with their day-to-day needs.
I’m naturally caring, lively, and passionate about my work because I love being able to put smiles on people’s faces; sometimes it’s just the little things that make the biggest difference, making the day brighter and easier. What I love most about working here is the free-spirited family vibe and our wonderful team who always go above and beyond, creating a home that is warm, welcoming and supportive for all.
My name is Marorisang, and I am a registered nurse and a deputy manager at Dover House.
I have been working here since 2022. Dover House is not just a workplace for me but a home; the warm relationships between staff, residents and relatives are what make it fulfilling.
What I enjoy most about my job is the ability to make a real difference in people's lives by ensuring high standards of care, mentoring team members, as well as helping families feel confident in the support their loved ones receive
I take pride in being part of a team that values dignity, empathy, and professionalism.
My name is Aretha Dolphy. I am the finance administrator at Dover House. I transferred to Dover house in 2023 from another home within the group. My main role is to deal with the day-to-day finances of the home, such as invoices, bills, statements, payroll, etc. I have worked in care for 10 years with clients with learning disabilities, which has made me a very compassionate and attentive person. I really enjoy my interaction with and relationship I have with the residents, although my job is more back office, I love the time I get to speak to the residents and make them smile. I look forward to each day coming to Dover House, as I have experienced a lot of love here.
My name is Lindah, and I am the Head Cook. For me, preparing meals here isn’t just about nutrition, it’s about comfort, dignity, and care. Food can bring back memories, lift spirits, and provide a sense of routine and joy, especially for elderly residents.
I enjoy getting to know the residents personally, learning their preferences, and adapting meals to suit their individual needs. It’s incredibly rewarding to see how something as simple as a favourite dish can brighten someone's day. I also value the team environment—we all work together with one goal: to provide the best care possible.
I am Andre, and I am the Facilities manager, which means I do the maintenance of the home and deal with the contractors we use here at Dover house. I am also the Infection Control Lead and Head of the cleaning team. I have been working here since 2021, when we were formerly known as Willow Park Lodge. I have loved working here as we have such a multicultural mix of staff, and it is a happy place to be as we all work as a team, and the residents make the place more fun to be here.
My name is Kerrie.
I work as the main Receptionist at Dover House.
I have worked here since May 2021.
I like working here at Dover House, as I get to meet many interesting people, whether it be residents, their families or visiting professionals.
I also have some amazing colleagues that I enjoy working with.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dover House to verify any information. View our terms and conditions. Dover House has an Enhanced Service - more info.
