Within this fee, all residents have access to the input of our highly qualified physiotherapist and exception nursing input. The fee also includes access to an array of exciting activities such as Cinema room afternoons, a snack trolley with all the resident favourites that cater for all residents from gluten free and diabetic diet choices. These are at no additional cost unless indicated (e.g. Mini vacations and caravan holidays). A consultation with our highly passionate head chef who comes with a wealth of experience within the care sector to help create a personalised diet plan to ensure that resident health is always optimised. She does this in conjunction with the nursing team and clinical management to ensure that resident weight goals be it for gaining or losing are well supported. Also included within the fee is access to the new resident manager who will be happy to support with any financial advise and signposting as well as practical assistance to access all that one is entitled to for their period in care.
These prices are only a guideline, please contact Dover House to find out the exact price for your requirements.
Contact Dover House to confirm what exactly is included and get an estimate tailored to your care needs:
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Contact Dover House to confirm what exactly is included and get an estimate tailored to your care needs:
The home is open 24/7 but would advise that visits take place outside of protected meal times unless already in the home prior. These times are as follows: Breakfast 8am to 10.30am, Lunch 12.30pm to 13.30pm, Tea 1700 to 1800hrs and Supper 1900-2100hrs.
Visitors may park at the back of the building by following directions or along the single yellow lines outside the home on Randolph Rd for free. Parking is also available along Coombe Valley Rd but this is chargeable by council run pay meters. Please look out for signage and instructions.
Dover House has a Review Score of 9.6 (9.579) out of 10, based on 12 reviews in the last 2 years.
Over all time Dover House has 70 reviews.
5.0 out of 5
Many thanks for such a lovely compliment. We are greatly appreciative.
5.0 out of 5
Thank you for the kind words, Mum settled into the home wonderfully and we are delighted to also welcome your father now as a permanent resident following his initial respite period. I'm sorry that the screening testing can seem a little time-consuming at times. We are continually looking at ways to improve this area, while still ensuring that the safety of our residents is first and foremost in our minds.
5.0 out of 5
Thank you for your lovely words. Mum has been an absolute pleasure to have with us and has really settled in well after some initial reluctance. It has been a challenging time for all over the past 18 months, and we have been extremely thankful for the continued support of all our families and loved ones.
4.0 out of 5
Thank you for taking the time to review our service; we are delighted that your experience was so positive. We are glad you are happy and feel the residents are well cared for.
5.0 out of 5
Thank you for your review. Your Mum is an absolute joy to care for, and we are glad that we can make you happy too.
5.0 out of 5
Thank you for such a heartfelt review. Your lovely mum-in-Law will be remembered with great affection. It is good to be reminded that she chose to stay, as it is the people that we care for that really know how dedicated and committed the team are here.
5.0 out of 5
Thank you for your lovely words. It has been a challenging year and we have been thankful for the support of our families and loved ones. I note the three stars for activities and am hopeful that now restrictions are beginning to lift, we can improve in this key area.
5.0 out of 5
Thank you, so very much, for such a lovely review. It is hard to find words that show how humbled we are by the support we get from loved ones. We will continue to do what we do and hope that we can look after your lovely Mum for a long time to come.
5.0 out of 5
Thank you so very much for such a heartfelt review. We always say what a privilege it is to care for other people's loved ones and we are always humbled when you take the time and effort to reflect on the hard work and commitment of the team here at Willow Park Lodge. Your Step-Father is a joy to care for and we are just glad that we have made his days happier ones.
5.0 out of 5
Thank you for your wonderful review and for taking the time to do this. Your mum was a wonderful lady, and we are so glad you are happy with the care that was given to her in her final months. It has been a hard time, all around for everyone, no less care homes. We have tried to be there to lighten the load for all. Let your family know, we think of mum fondly, and you are in our thoughts. Thanks again.
5.0 out of 5
Thank you for your lovely words. We appreciate all of your support and our residents look forward to when they can see you.
4.0 out of 5
Thank you so much for such a lovely review. We feel privileged to care for your loved ones, and your Mum is a joy. We are moving forward and our focus will always be our residents.
1.0 out of 5
We would always urge anyone to read our CQC report, but we would also ask them to come and see us, chat to us and offer us the opportunity to show them how we are responding to the report and making positive changes. I am confident that if they do, then they will see something much more positive than is being portrayed here.
Our residents are offered very person-centred care and are never made to get up or retire at times that do not suit them and our staffing levels are set according to our residents' needs.
Sadly, there are occasions where families are not supportive of decisions that we must make and during these unprecedented times, we understand that some of the guidance in place and decisions made are not popular ones. This means that we must stand firm and challenge people, in order to protect the safety and well-being of our residents and our staff, something that is, and will continue to be, extremely important to us.
4.0 out of 5
Thank you for the lovely review. It is a privilege to care for your loved ones and we are humbled by your comments.
5.0 out of 5
Thank you for such a lovely review. We are glad that you were reassured by the care offered and that your Aunt was settled here at Willow Park Lodge. It is always appreciated that positive feedback is given as it definitely helps the team to feel valued and motivated to continued good practice.
5.0 out of 5
5.0 out of 5
Many thanks for your wonderful review, your feedback is very much appreciated. Kind regards, Alison Foreman
5.0 out of 5
Thank you much for the beautiful words, your smile brings joy to our home. My team are delighted to be caring for you.
5.0 out of 5
Thank you so much for the kind words; we are looking forward to celebrating Mum's milestone birthday with you.
5.0 out of 5
The Review Score of 9.6 (9.579) out of 10 for Dover House is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
As a registered mental health nurse, providing quality care that ensures both optimum physical and mental well-being is my passion.
My background is primarily working in acute general hospitals before moving into nursing home management a number of years ago.
I believe it's an absolute privilege to work in someone's home, and my aim every day is that the home is filled with kindness, laughter and exceptional care.
Since arriving at Dover House, I have been blown away by how kind and caring all the staff are, and they have made me feel so welcome.
I am looking forward to leading Dover House into its next chapter, aiming for Outstanding.
As the Resident Manager at Dover House, I bring over six years of dedicated experience to a role that blends compassion, professionalism, and a deep commitment to quality care. My main responsibility, although not the only part of my role, is conducting thorough assessments to ensure that every prospective resident finds not just a place to live, but a true home. I take pride in helping individuals and families navigate what can be a challenging time, always striving to match their needs with the supportive environment we offer.
Whilst I really enjoy many aspects of my role, what I love most is the opportunity to make a meaningful difference—whether it's guiding a resident through their transition or offering reassurance to a concerned family member. At Dover House, we believe in person-centred care, and I work closely with our team to ensure every resident feels safe, respected, and valued. My approach is rooted in empathy, transparency, and a genuine desire to help people thrive.
I have been part of the Dover House family for about three years, working as the Deputy Manager. My daily role involves assisting the registered manager with the smooth running of the home, supporting and guiding our wonderful team, conducting monthly audits, maintaining compliance and regulatory standards and supporting our residents and their families with their day-to-day needs.
I’m naturally caring, lively, and passionate about my work because I love being able to put smiles on people’s faces; sometimes it’s just the little things that make the biggest difference, making the day brighter and easier. What I love most about working here is the free-spirited family vibe and our wonderful team who always go above and beyond, creating a home that is warm, welcoming and supportive for all.
My name is Marorisang, and I am a registered nurse and a deputy manager at Dover House.
I have been working here since 2022. Dover House is not just a workplace for me but a home; the warm relationships between staff, residents and relatives are what make it fulfilling.
What I enjoy most about my job is the ability to make a real difference in people's lives by ensuring high standards of care, mentoring team members, as well as helping families feel confident in the support their loved ones receive
I take pride in being part of a team that values dignity, empathy, and professionalism.
My name is Aretha Dolphy. I am the finance administrator at Dover House. I transferred to Dover house in 2023 from another home within the group. My main role is to deal with the day-to-day finances of the home, such as invoices, bills, statements, payroll, etc. I have worked in care for 10 years with clients with learning disabilities, which has made me a very compassionate and attentive person. I really enjoy my interaction with and relationship I have with the residents, although my job is more back office, I love the time I get to speak to the residents and make them smile. I look forward to each day coming to Dover House, as I have experienced a lot of love here.
My name is Lindah, and I am the Head Cook. For me, preparing meals here isn’t just about nutrition, it’s about comfort, dignity, and care. Food can bring back memories, lift spirits, and provide a sense of routine and joy, especially for elderly residents.
I enjoy getting to know the residents personally, learning their preferences, and adapting meals to suit their individual needs. It’s incredibly rewarding to see how something as simple as a favourite dish can brighten someone's day. I also value the team environment—we all work together with one goal: to provide the best care possible.
I am Andre, and I am the Facilities manager, which means I do the maintenance of the home and deal with the contractors we use here at Dover house. I am also the Infection Control Lead and Head of the cleaning team. I have been working here since 2021, when we were formerly known as Willow Park Lodge. I have loved working here as we have such a multicultural mix of staff, and it is a happy place to be as we all work as a team, and the residents make the place more fun to be here.
My name is Kerrie.
I work as the main Receptionist at Dover House.
I have worked here since May 2021.
I like working here at Dover House, as I get to meet many interesting people, whether it be residents, their families or visiting professionals.
I also have some amazing colleagues that I enjoy working with.
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