Tonbridge House Care Home

36 Quarry Hill Road, Tonbridge TN9 2RS
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9.9 89 Reviews
  • Tonbridge House Care Home, Tonbridge
Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals living in Kent. Purpose-built to meet the changing needs of its residents, Tonbridge House delivers care in a modern yet comfortable environment with numerous communal living and dining rooms. Tonbridge House also features a café, a hair and nail salon, a dedicated activities and wellbeing room, a private dining room for celebrating special occasions and a secure landscaped garden. All residents at the home have their own spacious and uniquely decorated bedroom with an en suite wetroom.

Tonbridge House Care Home’s activities and wellbeing coordinators ensure their residents can participate in their favourite pastime or learn something new with their engaging and varied programme of weekly activities.
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Care Provided by Tonbridge House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1860
  • Self-Funded Nursing Care: from £2115

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.


Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.


For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.


Please call them to discuss availability and arrange a visit.

The price(s) shown are provided by the care home. Contact Tonbridge House Care Home for full pricing details and T&Cs.

Contact Tonbridge House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Tonbridge House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Anstee-Brown (Regional Director)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • On site parking available via Quarry Hill Road.

Tonbridge House Care Home Reviews (89)

9.9

Tonbridge House Care Home has a Review Score of 9.9 (9.869) out of 10, based on 25 reviews in the last 2 years.
Over all time Tonbridge House Care Home has 89 reviews.

Overall Experience
  • 83
  • 6
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Date Published
  • 89
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  • 25
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Reviewer Connection to Tonbridge House Care Home
  • 46
  • 17
  • 5
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Total of 89, showing 81-89
Review from Vincent M (Son-in-law of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with staff friendliness and professionalism. Attention to detail first class, cleanliness of very high standard. Felt more like a holiday home than a care home. Special mention to a certain member of staff who kept us fully informed from day one.
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Review from S B (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very happy in Tonbridge House. Always smiling when I come to visit him.
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Review from J M (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home, very friendly staff. Good facilities, caring and efficient carers. Lovely facilities. Overall excellent although the food I believe could be improved.
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Review from Marion R (Daughter of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcome and attention to detail for my mother was excellent. The staff are professional and very caring. The standard of cleanliness is excellent. What a superb, overall experience.
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Review from Victor C (Son of Resident) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Tonbridge House for the last five months of his life. He had Vascular Dementia. I have the highest possible praise for the accommodation and staff at Tonbridge House. My father loved the food. His room was immaculate. The caring and nursing staff were empathetic and professional.
It was a massive weight off my shoulders when he moved in. Now that he has passed away I can look myself in the mirror and tell myself that I did the right thing.
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Review from C G (Granddaughter of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff with lots of engaging activities planned for residents.
Good, modern facilities available.
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Review from Sue G (Daughter-in-law of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so impressed with Tonbridge House since we first visited, then the home assessment and the care my mother in law has been given since she moved in 6 weeks ago.
The kindness and consideration she has been given has been exceptional, and the friendliness and welcome for us has been lovely.
We
feel they know us and the rest of our family already and remember so many details about us all.
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Review from Sandie E (Wife of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcome in coming to the home is exceptional and the staff are very caring and happy.
The food is all homemade and an exceptional standard of quality and nutrition.
It is a difficult thing to put your loved one into a home but this home is different - a real home.
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Review from J H (Daughter of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is extremely happy. She arrived directly from hospital for two months respite care.
But after a month she has decided to stay because she likes it so much. She is extremely well cared for; her medical needs and appointments are well managed by the nursing staff. The carers are all very good,
treat Mum with dignity and allow her to follow in her interests, such as supper in her room so she could watch the Wimbledon doubles final. They also take her into the garden where she loves to be. The meals are well presented and there is always a choice. We had a very happy family lunch in the dining room on Mum's birthday, this was a special day at a modest cost. There is always a hospitable welcome for visitors.
Reply from Karen Pain, Home Manager at Tonbridge House Care HomeThank you for such lovely comments. We're so glad we were able to help your mum and that she's settled in so well. Kind regards.
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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Tonbridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Tonbridge House Care Home is calculated as follows: ( (263 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 298 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tonbridge House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Rebekah

Rebekah Dorey

Job Title: Client Services Manager Joined: 2025

Hello, my name is Rebekah Dorey, and I am the Client Services Manager here at Tonbridge House.


I have been working with the NHS in Patient Flow for the past 8 years and recently joined Tonbridge House. My role is to support individuals and families exploring care options by providing clear, helpful information and guiding them through the admissions process with ease and reassurance. I take great pride in meeting with families, understanding their needs and working together to ensure their loved ones receive compassionate care while continuing to enjoy a fulfilling and engaging lifestyle in our home.


Outside of work, I enjoy walking, mountain biking, going to the gym and skiing when I get the opportunity. I also enjoy spending time and having fun with my 2 grandchildren.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tonbridge House Care Home to verify any information. View our terms and conditions. Tonbridge House Care Home has an Enhanced Service - more info.