
Tonbridge House is by far the best care home I have had experience of.Louise G(Niece of Resident/Service User)

The facilities are great, the rooms are very modern and clean,S N(Son of Resident/Service User)

The care given to my mother fills me with confidence for her well being.L L(Daughter of Resident/Service User)

Tonbridge House is by far the best care home I have had experience of.Louise G(Niece of Resident/Service User)

The facilities are great, the rooms are very modern and clean,S N(Son of Resident/Service User)

The care given to my mother fills me with confidence for her well being.L L(Daughter of Resident/Service User)

Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals living in Kent. Purpose-built to meet the changing needs of its residents, Tonbridge House delivers care in a modern yet comfortable environment with numerous communal living and dining rooms. Tonbridge House also features a café, a hair and nail salon, a dedicated...
Care Provided by Tonbridge House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Tonbridge House Care Home for full pricing details and T&Cs.
Contact Tonbridge House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Theresa Steed(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- On site parking available via Quarry Hill Road.
Tonbridge House Care Home Reviews (91)
Tonbridge House Care Home has a Review Score of 9.9 (9.875) out of 10, based on 26 reviews in the last 2 years.
Over all time Tonbridge House Care Home has 91 reviews.
The home would benefit from additional parking spaces.
Tonbridge House has provided and continues to provide excellent care for my mother-in-law, aged 98, who has dementia. They have adapted provision very well over the two years she has been a resident, from facilitating varied interesting activities to now giving nursing care as her abilities, both mental and physical, have declined. The administrator keeps us in touch with what is happening in the home, and the other staff also communicate concerns or needs. During this last year, they enabled us to have good video calls, then visits in a ‘pod’, and now face to face visits. The staff are compassionate, and the whole, the home has a ‘family feel. We are so pleased that we made the difficult decision to move my mother-in-law into the home when we did. Her isolation and anxiety (dementia-based) diminished from day one. She settled quickly and has been happy ever since. At the end of our visits, she cheerily waves goodbye and is happily wheeled away by the carer. She sees the staff as ‘family’.
Great service provided by all the staff, very supportive and flexible in their approach. Modern and clean rooms and facilities. The location is also very good with easy access from A21, local bus network and very close to the railway station.
My mother entered Tonbridge House Care Home in January 2020 after 3 months in hospital. From her first day there until she passed away at the beginning of June I felt that she was in safe, caring, highly professional hands. As a regular visitor, I found the home extremely welcoming and comfortable (and generous with their cake) and the staff open and approachable whether discussing medical or financial matters. Overall, this home, in my opinion, has some outstanding people working in it and I'm very grateful for the care they gave my mother during the last phase of her life.
My auntie lived at Tonbridge House for fourteen months before passing away recently. The love and care she and we experienced during her time there was exemplary. We visited every day and saw first hand the wonderful care provided by this amazingly dedicated team. The team understood how much we missed her when the home closed to visitors and we rang most days and although they were extremely busy they always took as much time as was needed to let us know how auntie was doing. Sadly Auntie's health was beginning to decline but they explained their concerns clearly and the strategies in place to support her. We were only too happy to follow their very clearly set out safety procedures when we were allowed to visit and stay with her in the last few days of her life. She was treated with such dignity and respect and we were so well supported. We could not have asked for more - Tonbridge House is an amazing place. Thank you all so much.
Everything really perfect about the house. Dad is very happy. Fees a bit high though.
Tonbridge House is a home of exceptional standards. As of today's date, there has been no cases of Covid-19. Nothing is too much much for the staff and management. They are there for everyone. There is such a homely atmosphere from the moment you step inside. The food is excellent and the domestic standards are excellent also. The fees are high but my husband is happy there, which puts my mind at rest and I know he is in good hands.
We can't thank you enough for making life as good as it gets; thank you.
I can't praise this lovely home high enough. The building is modern, clean and comfortable and very well furnished, but what makes it special is the kindness and care given to all the residents and indeed to their relatives when needed. My mother has lived there for 18 months now and I honestly believe we could not have found a better place for her. Each resident is treated as an individual. There are plenty of activities and events available and a lovely garden to sit in when the weather allows. In the strange and worrying times we find ourselves in with Covid-19, all the staff have gone out of their way to protect the residents, we have been comforted by the constant efforts of the residents' manager to provide regular video call sessions and it means a lot to feel we can trust everyone there to do their very best. I would not hesitate to recommend Tonbridge House to anyone.
Finding a suitable care home for our mother seemed such a daunting task, We visited several care homes in Tunbridge Wells but either they seemed like big hotels or they were dowdy and depressing, or didn't accept dementia residents. I cannot explain the relief I felt stepping into Tonbridge House and meeting the head nurse. She was sympathetic and understanding from the beginning. The residents seem very happy, which to me says everything I didn't think that homes like Tonbridge House existed, but it is how it should be.
My mother-in-law came here for a one month rehab, and she was touch and go healthwise to start with, but the care was 1st class. Nothing was too much trouble, whatever was asked or required was given without question. She loved the food too, and her recovery was amazing.
Whilst I write this review in April 2020, our Mother has been in residence since February when we were able to see how she settled, how great the staff are and how wonderful the food is! The manager and his entire team are now doing wonders during this very very difficult time. We regularly 'see' mum over video chat, and when we speak to her, even given her dementia, she still seems reasonably chirpy. She told us how she had been out in the garden. She thinks of the dining room a bit like going to a restaurant and sometimes enjoys being in the lounge with the others to watch her favourite directive programmes. We could not have coped over this time and thank each and every one of their staff for what they are continuing to do in keeping our mother safe.
My family are delighted that my mother has settled well into Tonbridge House Care Home. It is professionally run by the management, nurses and carers - they all do an excellent job, and we feel reassured that she in good hands. The catering, maintenance and cleanliness; is superb. Thank you to all of you and especially now through these difficult times.
We have been consistently impressed with the quality of life Tonbridge House affords its residents. The staff genuinely care for them over and above any contractual obligation. They are kind and thoughtful and really understand the individual needs of the people they are caring for. Nothing has ever been too much trouble, and our relative is the happiest and most content she has been since needing care.
During this dreadful Covid -19 pandemic, this home has been well prepared and has fantastic procedures in place. My family and I are so thankful to all at Tonbridge House for the care they give to our mum and all the other residents. 1st class service all the way.
Most importantly all the staff, whatever their duties, are so attentive and put so much into caring for the residents, creating a warm, happy, safe environment.
It is a huge consolation at this difficult time when we cannot visit to know that my mother is in the safest place she could be and the effort that has been made to enable us to video call is another example of Tonbridge House going the extra mile.
I would recommend without hesitation.
Both my parents suffered from dementia/Alzheimer's and went to stay in Tonbridge House in October last year. Unfortunately, my father passed away on Christmas Eve due to his dementia but my mother still lives there. All the staff have been, and continue to be, absolutely fantastic. Nothing is too much trouble and mum is extremely happy there. Even at this time of the Covid-19 pandemic, although they sensibly locked down before government advice came out, they help family members like me hold video calls with my mum and also keep families up to date with social media. I cannot recommend this place highly enough.
The care at this home is exceptional on every level. It has a warm and welcoming home environment, the staff here have a wonderful, cheerful, relaxed air about them and you feel like you and the resident are part of the family immediately. But they work so hard to create this wonderful atmosphere, with activities for the residents, exceptional food in the dining room, and the home is always immaculately clean. Its' a wonderful home and we were lucky to find it.
All the staff I have met or spoken to are very helpful and knowledgeable, whatever their position. The staff care for mum in a very kind way and she is treated with dignity. The staff go out of their way to provide an excellent service to the residents. The home is kept very clean and tidy.
The activities provided are well thought out and enjoyed by those taking part. The food is excellent and they cater to mum's needs.
When I have visited, I have found everyone very welcoming and there is always a good atmosphere. We enjoy the cafe facilities for visitors and the garden too.
Absolutely fantastic - great staff, very caring and well aware of Mum's needs (walking!). Facilities luxurious - could not recommend highly enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 November 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 27 Jul 2026
There was plenty of football fever at Tonbridge House during our World Cup Sweepstake, and we're delighted to share that together we raised an amazing £100 for Help for Heroes!...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
Last Sunday, we hosted a special Father’s Day tea for all our amazing fathers, grandfathers and great grandfathers at our home. It was a joy to serve a wonderful selection...
There are no upcoming events for Tonbridge House Care Home.
Awards / Recognitions (14)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Tonbridge House Care Home.
Meet the Team (1)

Hello, my name is Rebekah Dorey, and I am the Client Services Manager here at Tonbridge House.
I have been working with the NHS in Patient Flow for the past 8 years and recently joined Tonbridge House. My role is to support individuals and families exploring care options by providing clear, helpful information and guiding them through the admissions process with ease and reassurance. I take great pride in meeting with families, understanding their needs and working together to ensure their loved ones receive compassionate care while continuing to enjoy a fulfilling and engaging lifestyle in our home.
Outside of work, I enjoy walking, mountain biking, going to the gym and skiing when I get the opportunity. I also enjoy spending time and having fun with my 2 grandchildren.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tonbridge House Care Home to verify any information. View our terms and conditions. Tonbridge House Care Home has an Enhanced Service -more info.