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Tonbridge House Care Home

36 Quarry Hill Road, Tonbridge, Kent TN9 2RS
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Tonbridge House is by far the best care home I have had experience of.Louise G(Niece of Resident/Service User)
Tonbridge House Care Home, Tonbridge
The facilities are great, the rooms are very modern and clean,S N(Son of Resident/Service User)
Tonbridge House Care Home, Tonbridge
The care given to my mother fills me with confidence for her well being.L L(Daughter of Resident/Service User)
Tonbridge House Care Home, Tonbridge

Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals living in Kent. Purpose-built to meet the changing needs of its residents, Tonbridge House delivers care in a modern yet comfortable environment with numerous communal living and dining rooms. Tonbridge House also features a café, a hair and nail salon, a dedicated...  

Care Provided by Tonbridge House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,095N/A
Nursing CareFrom £2,350N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Tonbridge House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Theresa Steed(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • On site parking available via Quarry Hill Road.

Tonbridge House Care Home Reviews (91)

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9.9

Tonbridge House Care Home has a Review Score of 9.9 (9.875) out of 10, based on 26 reviews in the last 2 years. Over all time Tonbridge House Care Home has 91 reviews.

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Review from M M (Son of Resident) published on 9 August 2021 Submitted via Postal Card
Overall Experience
We are generally very satisfied with the care my mother receives. The receptionist is extremely efficient and welcoming and the staff appear engaged with my mother's condition and show her care and respect despite the difficult circumstances.

The home would benefit from additional parking spaces.

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Review from Carol A (Daughter of Resident) published on 19 April 2021 Submitted via Website
Overall Experience

Tonbridge House has provided and continues to provide excellent care for my mother-in-law, aged 98, who has dementia. They have adapted provision very well over the two years she has been a resident, from facilitating varied interesting activities to now giving nursing care as her abilities, both mental and physical, have declined. The administrator keeps us in touch with what is happening in the home, and the other staff also communicate concerns or needs. During this last year, they enabled us to have good video calls, then visits in a ‘pod’, and now face to face visits. The staff are compassionate, and the whole, the home has a ‘family feel. We are so pleased that we made the difficult decision to move my mother-in-law into the home when we did. Her isolation and anxiety (dementia-based) diminished from day one. She settled quickly and has been happy ever since. At the end of our visits, she cheerily waves goodbye and is happily wheeled away by the carer. She sees the staff as ‘family’.

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Review from Laura B (Daughter of Resident) published on 19 April 2021 Submitted via Website
Overall Experience

Great service provided by all the staff, very supportive and flexible in their approach. Modern and clean rooms and facilities. The location is also very good with easy access from A21, local bus network and very close to the railway station.

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Review from Tim W (Son of Resident) published on 1 July 2020 Submitted via Website
Overall Experience

My mother entered Tonbridge House Care Home in January 2020 after 3 months in hospital. From her first day there until she passed away at the beginning of June I felt that she was in safe, caring, highly professional hands. As a regular visitor, I found the home extremely welcoming and comfortable (and generous with their cake) and the staff open and approachable whether discussing medical or financial matters. Overall, this home, in my opinion, has some outstanding people working in it and I'm very grateful for the care they gave my mother during the last phase of her life.

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Review from Shelley F (Niece of Resident) published on 20 May 2020 Submitted via Website
Overall Experience

My auntie lived at Tonbridge House for fourteen months before passing away recently. The love and care she and we experienced during her time there was exemplary. We visited every day and saw first hand the wonderful care provided by this amazingly dedicated team. The team understood how much we missed her when the home closed to visitors and we rang most days and although they were extremely busy they always took as much time as was needed to let us know how auntie was doing. Sadly Auntie's health was beginning to decline but they explained their concerns clearly and the strategies in place to support her. We were only too happy to follow their very clearly set out safety procedures when we were allowed to visit and stay with her in the last few days of her life. She was treated with such dignity and respect and we were so well supported. We could not have asked for more - Tonbridge House is an amazing place. Thank you all so much.

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Review from C C (Daughter of Resident) published on 20 May 2020 Submitted via Postal Card
Overall Experience
No Covod-19 at the home at present, which says a lot.

Everything really perfect about the house. Dad is very happy. Fees a bit high though.

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Review from M C (Wife of Resident) published on 20 May 2020 Submitted via Postal Card
Overall Experience

Tonbridge House is a home of exceptional standards. As of today's date, there has been no cases of Covid-19. Nothing is too much much for the staff and management. They are there for everyone. There is such a homely atmosphere from the moment you step inside. The food is excellent and the domestic standards are excellent also. The fees are high but my husband is happy there, which puts my mind at rest and I know he is in good hands.

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Review from J L (Daughter of Resident) published on 13 May 2020 Submitted via Postal Card
Overall Experience
Tonbridge House Care Home is an amazing family of carers, and during this crisis, particularly go above and beyond on care. We are all in an uncertain place at the moment, but this worry of knowing that our loved ones are cared for is a much lighter burden thanks to the genuine love and care that is given by all the staff at Tonbridge House.

We can't thank you enough for making life as good as it gets; thank you.

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Review from Elaine C (Daughter of Resident) published on 13 May 2020 Submitted via Website
Overall Experience

I can't praise this lovely home high enough. The building is modern, clean and comfortable and very well furnished, but what makes it special is the kindness and care given to all the residents and indeed to their relatives when needed. My mother has lived there for 18 months now and I honestly believe we could not have found a better place for her. Each resident is treated as an individual. There are plenty of activities and events available and a lovely garden to sit in when the weather allows. In the strange and worrying times we find ourselves in with Covid-19, all the staff have gone out of their way to protect the residents, we have been comforted by the constant efforts of the residents' manager to provide regular video call sessions and it means a lot to feel we can trust everyone there to do their very best. I would not hesitate to recommend Tonbridge House to anyone.

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Review from S G (Daughter of Resident) published on 13 May 2020 Submitted via Postal Card
Overall Experience

Finding a suitable care home for our mother seemed such a daunting task, We visited several care homes in Tunbridge Wells but either they seemed like big hotels or they were dowdy and depressing, or didn't accept dementia residents. I cannot explain the relief I felt stepping into Tonbridge House and meeting the head nurse. She was sympathetic and understanding from the beginning. The residents seem very happy, which to me says everything I didn't think that homes like Tonbridge House existed, but it is how it should be.

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Review from Karen M (Daughter of Resident) published on 12 May 2020 Submitted via Website
Overall Experience

My mother-in-law came here for a one month rehab, and she was touch and go healthwise to start with, but the care was 1st class. Nothing was too much trouble, whatever was asked or required was given without question. She loved the food too, and her recovery was amazing.

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Review from Clare G (Daughter of Resident) published on 5 May 2020 Submitted via Website
Overall Experience

Whilst I write this review in April 2020, our Mother has been in residence since February when we were able to see how she settled, how great the staff are and how wonderful the food is! The manager and his entire team are now doing wonders during this very very difficult time. We regularly 'see' mum over video chat, and when we speak to her, even given her dementia, she still seems reasonably chirpy. She told us how she had been out in the garden. She thinks of the dining room a bit like going to a restaurant and sometimes enjoys being in the lounge with the others to watch her favourite directive programmes. We could not have coped over this time and thank each and every one of their staff for what they are continuing to do in keeping our mother safe.

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Review from Catherine N (Daughter of Resident) published on 5 May 2020 Submitted via Website
Overall Experience

My family are delighted that my mother has settled well into Tonbridge House Care Home. It is professionally run by the management, nurses and carers - they all do an excellent job, and we feel reassured that she in good hands. The catering, maintenance and cleanliness; is superb. Thank you to all of you and especially now through these difficult times.

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Review from Emma B (Daughter-in-law of Resident) published on 4 May 2020 Submitted via Website
Overall Experience

We have been consistently impressed with the quality of life Tonbridge House affords its residents. The staff genuinely care for them over and above any contractual obligation. They are kind and thoughtful and really understand the individual needs of the people they are caring for. Nothing has ever been too much trouble, and our relative is the happiest and most content she has been since needing care.

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Review from Mandy S (Daughter of Resident) published on 4 May 2020 Submitted via Website
Overall Experience
When we first walked through the door we could feel that this was going to be the place our mum could be happy and safe living with dementia. Such a warm welcome and a professional team. Beautifully furnished, spacious communal areas and bedrooms. Clean and fresh. All the staff are friendly and extremely helpful and knowledgeable in their profession. Food is of a good standard and the residents have access to snacks and drinks at any time. There are plenty of activities and entertainment or individual time. They also have a fabulous garden, in-house laundry service and hairdressing salon.

During this dreadful Covid -19 pandemic, this home has been well prepared and has fantastic procedures in place. My family and I are so thankful to all at Tonbridge House for the care they give to our mum and all the other residents. 1st class service all the way.

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Review from Pamela B (Daughter of Resident) published on 4 May 2020 Submitted via Website
Overall Experience
Tonbridge House is luxurious yet homely with comfortable bedrooms and communal spaces; my mother particularly likes to sit in the light, welcoming bistro and watch the world go by. The sunny garden is another attractive, well-used asset for sitting quietly or planned activities/parties.
Most importantly all the staff, whatever their duties, are so attentive and put so much into caring for the residents, creating a warm, happy, safe environment.
It is a huge consolation at this difficult time when we cannot visit to know that my mother is in the safest place she could be and the effort that has been made to enable us to video call is another example of Tonbridge House going the extra mile.

I would recommend without hesitation.

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Review from Neil C (Son of Resident) published on 4 May 2020 Submitted via Website
Overall Experience

Both my parents suffered from dementia/Alzheimer's and went to stay in Tonbridge House in October last year. Unfortunately, my father passed away on Christmas Eve due to his dementia but my mother still lives there. All the staff have been, and continue to be, absolutely fantastic. Nothing is too much trouble and mum is extremely happy there. Even at this time of the Covid-19 pandemic, although they sensibly locked down before government advice came out, they help family members like me hold video calls with my mum and also keep families up to date with social media. I cannot recommend this place highly enough.

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Review from Hazel T (Daughter of Resident) published on 4 May 2020 Submitted via Website
Overall Experience

The care at this home is exceptional on every level. It has a warm and welcoming home environment, the staff here have a wonderful, cheerful, relaxed air about them and you feel like you and the resident are part of the family immediately. But they work so hard to create this wonderful atmosphere, with activities for the residents, exceptional food in the dining room, and the home is always immaculately clean. Its' a wonderful home and we were lucky to find it.

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Review from Sue C (Daughter of Resident) published on 4 May 2020 Submitted via Website
Overall Experience
The best decision my brother and I made was to get our dear mum a place at Tonbridge House.
All the staff I have met or spoken to are very helpful and knowledgeable, whatever their position. The staff care for mum in a very kind way and she is treated with dignity. The staff go out of their way to provide an excellent service to the residents. The home is kept very clean and tidy.
The activities provided are well thought out and enjoyed by those taking part. The food is excellent and they cater to mum's needs.

When I have visited, I have found everyone very welcoming and there is always a good atmosphere. We enjoy the cafe facilities for visitors and the garden too.

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Review from J E (Son of Resident) published on 13 September 2019 Submitted via Postal Card
Overall Experience

Absolutely fantastic - great staff, very caring and well aware of Mum's needs (walking!). Facilities luxurious - could not recommend highly enough.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 November 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (19) & Events (0)

News
  • 27 Jul 2026

    There was plenty of football fever at Tonbridge House during our World Cup Sweepstake, and we're delighted to share that together we raised an amazing £100 for Help for Heroes!...

  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 26 Jun 2026

    Last Sunday, we hosted a special Father’s Day tea for all our amazing fathers, grandfathers and great grandfathers at our home. It was a joy to serve a wonderful selection...

Upcoming Events

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Awards / Recognitions (14)

Accreditations

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Meet the Team (1)

Rebekah Dorey
Rebekah DoreyJob Title:Client Services ManagerJoined: 2025

Hello, my name is Rebekah Dorey, and I am the Client Services Manager here at Tonbridge House.

I have been working with the NHS in Patient Flow for the past 8 years and recently joined Tonbridge House. My role is to support individuals and families exploring care options by providing clear, helpful information and guiding them through the admissions process with ease and reassurance. I take great pride in meeting with families, understanding their needs and working together to ensure their loved ones receive compassionate care while continuing to enjoy a fulfilling and engaging lifestyle in our home.

Outside of work, I enjoy walking, mountain biking, going to the gym and skiing when I get the opportunity. I also enjoy spending time and having fun with my 2 grandchildren.

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