Tonbridge House Care Home

36 Quarry Hill Road, Tonbridge TN9 2RS
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9.9 78 Reviews
  • Tonbridge House Care Home, Tonbridge
Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals living in Kent. Purpose-built to meet the changing needs of its residents, Tonbridge House delivers care in a modern yet comfortable environment with numerous communal living and dining rooms. Tonbridge House also features a café, a hair and nail salon, a dedicated activities and wellbeing room, a private dining room for celebrating special occasions and a secure landscaped garden. All residents at the home have their own spacious and uniquely decorated bedroom with an en suite wetroom.

Tonbridge House Care Home’s activities and wellbeing coordinators ensure their residents can participate in their favourite pastime or learn something new with their engaging and varied programme of weekly activities.
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Care Provided by Tonbridge House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gerard Balo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • On site parking available via Quarry Hill Road.

Tonbridge House Care Home Reviews (78)

9.9

Tonbridge House Care Home has a Review Score of 9.9 (9.892) out of 10, based on 21 reviews in the last 2 years.
Over all time Tonbridge House Care Home has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Tonbridge House Care Home
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Total of 78, showing 61-78
Review from Emma B (Daughter-in-law of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been consistently impressed with the quality of life Tonbridge House affords its residents. The staff genuinely care for them over and above any contractual obligation. They are kind and thoughtful and really understand the individual needs of the people they are caring for. Nothing has ever
been too much trouble, and our relative is the happiest and most content she has been since needing care.
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Review from Mandy S (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we first walked through the door we could feel that this was going to be the place our mum could be happy and safe living with dementia. Such a warm welcome and a professional team. Beautifully furnished, spacious communal areas and bedrooms. Clean and fresh. All the staff are friendly and extremely
helpful and knowledgeable in their profession. Food is of a good standard and the residents have access to snacks and drinks at any time. There are plenty of activities and entertainment or individual time. They also have a fabulous garden, in-house laundry service and hairdressing salon.
During this dreadful Covid -19 pandemic, this home has been well prepared and has fantastic procedures in place. My family and I are so thankful to all at Tonbridge House for the care they give to our mum and all the other residents. 1st class service all the way.
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Review from Pamela B (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tonbridge House is luxurious yet homely with comfortable bedrooms and communal spaces; my mother particularly likes to sit in the light, welcoming bistro and watch the world go by. The sunny garden is another attractive, well-used asset for sitting quietly or planned activities/parties.
Most importantly
all the staff, whatever their duties, are so attentive and put so much into caring for the residents, creating a warm, happy, safe environment.
It is a huge consolation at this difficult time when we cannot visit to know that my mother is in the safest place she could be and the effort that has been made to enable us to video call is another example of Tonbridge House going the extra mile.
I would recommend without hesitation.
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Review from Neil C (Son of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents suffered from dementia/Alzheimer's and went to stay in Tonbridge House in October last year. Unfortunately, my father passed away on Christmas Eve due to his dementia but my mother still lives there. All the staff have been, and continue to be, absolutely fantastic. Nothing is too much
trouble and mum is extremely happy there. Even at this time of the Covid-19 pandemic, although they sensibly locked down before government advice came out, they help family members like me hold video calls with my mum and also keep families up to date with social media. I cannot recommend this place highly enough.
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Review from Hazel T (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at this home is exceptional on every level. It has a warm and welcoming home environment, the staff here have a wonderful, cheerful, relaxed air about them and you feel like you and the resident are part of the family immediately. But they work so hard to create this wonderful atmosphere, with
activities for the residents, exceptional food in the dining room, and the home is always immaculately clean. Its' a wonderful home and we were lucky to find it.
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Review from Sue C (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best decision my brother and I made was to get our dear mum a place at Tonbridge House.
All the staff I have met or spoken to are very helpful and knowledgeable, whatever their position. The staff care for mum in a very kind way and she is treated with dignity. The staff go out of their way to
provide an excellent service to the residents. The home is kept very clean and tidy.
The activities provided are well thought out and enjoyed by those taking part. The food is excellent and they cater to mum's needs.
When I have visited, I have found everyone very welcoming and there is always a good atmosphere. We enjoy the cafe facilities for visitors and the garden too.
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Review from J E (Son of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic - great staff, very caring and well aware of Mum's needs (walking!). Facilities luxurious - could not recommend highly enough.
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Review from Colin E (Son of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy that dad is being so well cared for, here over a year now in Tonbridge House. Every single care worker is always so positive and forthcoming to dad's urgent requirements. Never a dull moment here, maximum effort maintained, and when something is needed to update or change, it is always pointed
out to me as soon as possible. Love everyone's engagement together, to always put a little smile on the resident's faces, no matter how difficult it can be.
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Review from Caroline M (Daughter of Resident) published on 8 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Tonbridge House Care home are exceptional in every respect, helpful and understanding not only with the residents but with us the family members. I would highly recommend them to anyone looking for respite or long term care.
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Review from Vincent M (Son-in-law of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with staff friendliness and professionalism. Attention to detail first class, cleanliness of very high standard. Felt more like a holiday home than a care home. Special mention to a certain member of staff who kept us fully informed from day one.
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Review from S B (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very happy in Tonbridge House. Always smiling when I come to visit him.
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Review from J M (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home, very friendly staff. Good facilities, caring and efficient carers. Lovely facilities. Overall excellent although the food I believe could be improved.
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Review from Marion R (Daughter of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcome and attention to detail for my mother was excellent. The staff are professional and very caring. The standard of cleanliness is excellent. What a superb, overall experience.
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Review from Victor C (Son of Resident) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Tonbridge House for the last five months of his life. He had Vascular Dementia. I have the highest possible praise for the accommodation and staff at Tonbridge House. My father loved the food. His room was immaculate. The caring and nursing staff were empathetic and professional.
It was a massive weight off my shoulders when he moved in. Now that he has passed away I can look myself in the mirror and tell myself that I did the right thing.
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Review from C G (Granddaughter of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff with lots of engaging activities planned for residents.
Good, modern facilities available.
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Review from Sue G (Daughter-in-law of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so impressed with Tonbridge House since we first visited, then the home assessment and the care my mother in law has been given since she moved in 6 weeks ago.
The kindness and consideration she has been given has been exceptional, and the friendliness and welcome for us has been lovely.
We
feel they know us and the rest of our family already and remember so many details about us all.
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Review from Sandie E (Wife of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcome in coming to the home is exceptional and the staff are very caring and happy.
The food is all homemade and an exceptional standard of quality and nutrition.
It is a difficult thing to put your loved one into a home but this home is different - a real home.
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Review from J H (Daughter of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is extremely happy. She arrived directly from hospital for two months respite care.
But after a month she has decided to stay because she likes it so much. She is extremely well cared for; her medical needs and appointments are well managed by the nursing staff. The carers are all very good,
treat Mum with dignity and allow her to follow in her interests, such as supper in her room so she could watch the Wimbledon doubles final. They also take her into the garden where she loves to be. The meals are well presented and there is always a choice. We had a very happy family lunch in the dining room on Mum's birthday, this was a special day at a modest cost. There is always a hospitable welcome for visitors.
Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you for such lovely comments. We're so glad we were able to help your mum and that she's settled in so well. Kind regards.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Tonbridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Tonbridge House Care Home is calculated as follows: ( (226 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 250 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tonbridge House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Gerard

Gerard Balo

Job Title: Home Manager Joined: 2023

Hello, my name is Gerard, and I am the Home Manager here at Tonbridge House.


I have been working in the healthcare sector for the past 23 years and hold a Level 5 qualification in Leadership and Healthcare Management, a Level 5 qualification in SEN and a Master's degree in Public Economics.

Rebekah

Rebekah Dorey

Job Title: Client Services Manager Joined: 2025

Hello, my name is Rebekah Dorey, and I am the Client Services Manager here at Tonbridge House.


I have been working with the NHS in Patient Flow for the past 8 years and recently joined Tonbridge House. My role is to support individuals and families exploring care options by providing clear, helpful information and guiding them through the admissions process with ease and reassurance. I take great pride in meeting with families, understanding their needs and working together to ensure their loved ones receive compassionate care while continuing to enjoy a fulfilling and engaging lifestyle in our home.


Outside of work, I enjoy walking, mountain biking, going to the gym and skiing when I get the opportunity. I also enjoy spending time and having fun with my 2 grandchildren.

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