
Tonbridge House is by far the best care home I have had experience of.Louise G(Niece of Resident/Service User)

The facilities are great, the rooms are very modern and clean,S N(Son of Resident/Service User)

The care given to my mother fills me with confidence for her well being.L L(Daughter of Resident/Service User)

Tonbridge House is by far the best care home I have had experience of.Louise G(Niece of Resident/Service User)

The facilities are great, the rooms are very modern and clean,S N(Son of Resident/Service User)

The care given to my mother fills me with confidence for her well being.L L(Daughter of Resident/Service User)

Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals living in Kent. Purpose-built to meet the changing needs of its residents, Tonbridge House delivers care in a modern yet comfortable environment with numerous communal living and dining rooms. Tonbridge House also features a café, a hair and nail salon, a dedicated...
Care Provided by Tonbridge House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Tonbridge House Care Home for full pricing details and T&Cs.
Contact Tonbridge House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Theresa Steed(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- On site parking available via Quarry Hill Road.
Tonbridge House Care Home Reviews (91)
Tonbridge House Care Home has a Review Score of 9.9 (9.875) out of 10, based on 26 reviews in the last 2 years.
Over all time Tonbridge House Care Home has 91 reviews.
My mother went to Tonbridge House for two weeks of respite care. She was made very welcome, had a comfortable room, loved the food, did lots of activities, met interesting people and, most of all, was very impressed by the kindness and helpfulness of the staff. I would have no hesitation in recommending it.
Firstly thank you so much for choosing Tonbridge House for your mother's respite break. We are so pleased that she felt welcome and enjoyed everything we have to offer. It is wonderful to receive such feedback and I will be sure to pass your feedback on to our team.
This weekend, the team went above and beyond to enable my mum to attend my daughter’s wedding in Ashford. It took a lot of organisation and preparation but absolutely nothing was left to chance or too much trouble and they worked tirelessly and diligently to ensure it was a complete success. From the moment she left Tonbridge House with her wonderful escort, we knew she was in safe hands. The memory of the joy we felt when we saw her looking radiantly happy at the ceremony is something we will treasure always. It was the best wedding present my daughter could have wished for and we shall be eternally grateful to everyone at Tonbridge House for making it happen. Thank you all very much.
Thank you so much for your 'second' review of Tonbridge House. I am so pleased that not only has your experience gotten better and better but that our team were able to be part of such an important day for your family. I have shared this with our team far and wide as I am so proud of everything they do. We really do appreciate your feedback.
To celebrate my father's 92nd birthday, the family decided to meet for a buffet lunch in the guest dining room. The chef was really helpful with all the practical arrangements - menu choice, timing, how we wanted the room arranged, on the day giving us time to put up birthday decorations etc. The celebration went brilliantly - the food was absolutely delicious, with masses of choice and included a delicious birthday cake with candles. A great time was had by all. Would definitely recommend.
We're thrilled you all had a "brilliant day". What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.
We are delighted with our experience so far at Tonbridge House. From our first enquiry, I was so impressed with the home, the information provided and the efficiency of the staff. As a family, we were in shock when my 94-year-old father was suddenly taken ill. It was wonderful to find such help and support at Tonbridge House, to have a visit immediately arranged and my father moved here from hospital so efficiently and with such care.
Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication have been recognised.
Very welcoming. All staff seem happy in their work. One member of the staff is very helpful in all aspects.
What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.
My husband came to Tonbridge House Care Home for end-of-life care. We as a family could not fault the gentle, sympathetic and professional care he was given This same care was also afforded to all his family and friends who visited. His last three weeks were spent with dignity and careful nursing. I cannot recommend the home and its wonderful staff highly enough.
Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your husband, he is missed by all of the team here at Tonbridge House. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
Very warm welcome. Thorough introductions. Friendly and accommodating.
Thank you so much for your wonderful feedback, it makes all the wonderful work my team do worthwhile.
The staff are caring, friendly and professional and have made my mum's transition into a care home a wonderful experience. She was very apprehensive but the staff took all her fears away and even after a week, she is really enjoying being in her new home.
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
I would not like to go anywhere else. The staff are wonderful, caring and will do anything for you. Food is fresh, delicious and too much. The chef and cooks have been very obliging. Wonderful choices.
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
The manager is most pleasant, helpful and thorough and made the experience unstressful. For the first and last point of contact, he was marvellous.
What wonderful praise - thank you so much! I will be sure to share your feedback with the Client Services Manager, he will be delighted.
My grandmother absolutely loves it there, the staff are always so friendly and the food and facilities are amazing. Keep up the good work! Every time we visit, we receive a warm welcome at reception and are always offered a coffee before we see our family member.
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
Whilst care of the elderly and often infirm can be exacting, all staff have displayed a cheerful and approachable attitude, making visits just that more enjoyable. Thank you.
On entering the care home, you are greeted by lovely, cheerful receptionists. The care staff who look after dear Mum are exceptional, they really care for her needs and most importantly, make her smile as she does miss her own home. The ladies and gents who organise the activities are excellent, always coming up with some lovely original ideas for the residents to enjoy and have fun. 10/10 for them. The management are so helpful and resolve any queries I have had. My main concern is the turnover of staff, it unsettles the residents I feel. Are their wages too low? The bistro is excellent, Mum enjoys the meals.
We're absolutely delighted your mum is part of our Porthaven family and it's such a pleasure spending time with her. Thank you very much for your kind words about our home and staff. Your fantastic feedback will be very much appreciated by the whole team. Warmest regards.
Mum came to Tonbridge House in February 2022 after suffering many falls in her home. My sister and I decided it was unsafe for her to remain there. We were sad to make this decision but were so pleased to have a professional and welcoming. The staff are very kind and accommodating to her needs. The recent Jubilee party was a joyful occasion.
I would like to thank you for taking the time to share your experience. We appreciate how difficult it can be for loved ones when an individual makes the decision to move into a care home. Thank you for entrusting us with the care of your mum. It's wonderful to hear your comments regarding the team...
We had to move my Dad into Tonbridge House due to his worsening Alzheimer’s and it was such a hard decision to make- but the staff at Tonbridge House were so helpful and guided us through the process to make the transition as smooth as possible. Dad has settled and they also make my Mum feel very welcome, when she visits him. I like that they take an interest in the resident as well as their family, which benefits and helps everyone. All the staff are always willing and helpful when needed and are also on hand with answers to questions; we really have found Tonbridge House to be exceptional from the cleaners, maintenance, and laundry through to the care staff, nurses and management/admin team - everyone has an open door approach and always seems genuine, happy to help and listen to any issue that arises. I would recommend this home to others as I feel my Dad is safe and well cared for, providing me and My Mum with reassurance that we made the right decision.
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. It's wonderful that you have taken the time to acknowledge how you like that they take an interest in the resident as well as their...
My wife entered this care home direct from hospital where her care had been very poor. All staff at Tonbridge House Care Home went out of their way to welcome my wife and have continued to do so ever since. The admin staff and the carers and nursing staff make great effort to ensure that she is comfortable and are very kind and considerate and put extra effort in every time they see the need to do so. They are also very understanding of the special needs of both the resident and their families. It has also been difficult for myself and the rest of our family but the staff continually check on our well being and make sure that we are able to continue our lives without having to worry about the care and comfort of Mum/wife. Whilst it is a scenario we did not expect, it is a great relief to know that care both for her medical requirements, and her personal comfort and understanding of what is happening to her is well catered for. I would have no problem in recommending Tonbridge House Care Home.
Thank you so much for your very kind words, and we, as ever, will always work to ensure Tonbridge House is home for everyone. We pride ourselves in maintaining high standards of personalised and professional care for our residents and their loved ones. Warm regards, Karen.
I have been involved with this care home for about 3 and a half years since my wife became a resident. The home has been what my wife needed as she had a stroke in May 2017. She is so well looked after and even though it is difficult for her the staff make her as happy as she can be. One of the best things is that a lot of the staff have been there since she first joined so they know my wife really well. Her room is well looked after and there is always a very good atmosphere wherever you go.
James, thank you very much for taking the time to feedback the wonderful comments about the team here at Tonbridge House. It really is our pleasure caring for her and I'll ensure the whole team receive your feedback, as it will be very much appreciated. Warmest regards, Karen.
Dad entered the home during covid. All the staff fully and compassionately supported the whole family, during this time. Dad is extremely well cared for, both emotionally and physically. All the staff are friendly, kind and always happy to talk to Dad and the family at any time. Knowing Dad is well cared for gives us all peace of mind and enables us to enjoy our precious time with him. The receptionist is amazing. She always gauges my mood, is very supportive and always manages to make me smile.
Thank you so much for your glowing review. We thoroughly enjoy spending time with him and are delighted he is part of our family here at Tonbridge House. I'll ensure I share the wonderful comments about your dad being extremely well cared for and our receptionist and the wider team will be thrilled to receive your feedback. Warmest regards, Karen.
Mum went into Tonbridge House for three weeks of respite care. During her whole stay, she was as comfortable and safe as anyone could make her. The care and friendliness of the staff were second to none. Full marks and many thanks.
I had to use a care home because I found it difficult to live on my own. The experience was quite good and I would use the facilities again. My family were also quite satisfied with everything.
Thank you for taking the time to share your experience. Best wishes, Karen.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 November 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 27 Jul 2026
There was plenty of football fever at Tonbridge House during our World Cup Sweepstake, and we're delighted to share that together we raised an amazing £100 for Help for Heroes!...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
Last Sunday, we hosted a special Father’s Day tea for all our amazing fathers, grandfathers and great grandfathers at our home. It was a joy to serve a wonderful selection...
There are no upcoming events for Tonbridge House Care Home.
Awards / Recognitions (14)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Tonbridge House Care Home.
Meet the Team (1)

Hello, my name is Rebekah Dorey, and I am the Client Services Manager here at Tonbridge House.
I have been working with the NHS in Patient Flow for the past 8 years and recently joined Tonbridge House. My role is to support individuals and families exploring care options by providing clear, helpful information and guiding them through the admissions process with ease and reassurance. I take great pride in meeting with families, understanding their needs and working together to ensure their loved ones receive compassionate care while continuing to enjoy a fulfilling and engaging lifestyle in our home.
Outside of work, I enjoy walking, mountain biking, going to the gym and skiing when I get the opportunity. I also enjoy spending time and having fun with my 2 grandchildren.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tonbridge House Care Home to verify any information. View our terms and conditions. Tonbridge House Care Home has an Enhanced Service -more info.