Tonbridge House Care Home

36 Quarry Hill Road, Tonbridge TN9 2RS
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9.9 78 Reviews
  • Tonbridge House Care Home, Tonbridge
Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals living in Kent. Purpose-built to meet the changing needs of its residents, Tonbridge House delivers care in a modern yet comfortable environment with numerous communal living and dining rooms. Tonbridge House also features a café, a hair and nail salon, a dedicated activities and wellbeing room, a private dining room for celebrating special occasions and a secure landscaped garden. All residents at the home have their own spacious and uniquely decorated bedroom with an en suite wetroom.

Tonbridge House Care Home’s activities and wellbeing coordinators ensure their residents can participate in their favourite pastime or learn something new with their engaging and varied programme of weekly activities.
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Care Provided by Tonbridge House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gerard Balo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • On site parking available via Quarry Hill Road.

Tonbridge House Care Home Reviews (78)

9.9

Tonbridge House Care Home has a Review Score of 9.9 (9.892) out of 10, based on 21 reviews in the last 2 years.
Over all time Tonbridge House Care Home has 78 reviews.

Overall Experience
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Reviewer Connection to Tonbridge House Care Home
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Total of 78, showing 41-60
Review from Maggie O (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came to Tonbridge House in February 2022 after suffering many falls in her home. My sister and I decided it was unsafe for her to remain there. We were sad to make this decision but were so pleased to have a professional and welcoming. The staff are very kind and accommodating to her needs. The
recent Jubilee party was a joyful occasion.
Reply from Karen Pain, Home Manager at Tonbridge House Care Home

I would like to thank you for taking the time to share your experience. We appreciate how difficult it can be for loved ones when an individual makes the decision to move into a care home. Thank you for entrusting us with the care of your mum. It's wonderful to hear your comments regarding the team being "very kind and accommodating". We are extremely proud of our dedicated staff and will be sure to pass on your kind words.

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Review from D L (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to move my Dad into Tonbridge House due to his worsening Alzheimer’s and it was such a hard decision to make- but the staff at Tonbridge House were so helpful and guided us through the process to make the transition as smooth as possible. Dad has settled and they also make my Mum feel very welcome,
when she visits him. I like that they take an interest in the resident as well as their family, which benefits and helps everyone. All the staff are always willing and helpful when needed and are also on hand with answers to questions; we really have found Tonbridge House to be exceptional from the cleaners, maintenance, and laundry through to the care staff, nurses and management/admin team - everyone has an open door approach and always seems genuine, happy to help and listen to any issue that arises. I would recommend this home to others as I feel my Dad is safe and well cared for, providing me and My Mum with reassurance that we made the right decision.
Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. It's wonderful that you have taken the time to acknowledge how you like that they take an interest in the resident as well as their family and how exceptional all of the team at Tonbridge are! It's something everyone at Porthaven takes pride in. Thank you. Karen, Home Manager.

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Review from Keith A (Husband of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife entered this care home direct from hospital where her care had been very poor. All staff at Tonbridge House Care Home went out of their way to welcome my wife and have continued to do so ever since. The admin staff and the carers and nursing staff make great effort to ensure that she is comfortable
and are very kind and considerate and put extra effort in every time they see the need to do so. They are also very understanding of the special needs of both the resident and their families. It has also been difficult for myself and the rest of our family but the staff continually check on our well being and make sure that we are able to continue our lives without having to worry about the care and comfort of Mum/wife. Whilst it is a scenario we did not expect, it is a great relief to know that care both for her medical requirements, and her personal comfort and understanding of what is happening to her is well catered for. I would have no problem in recommending Tonbridge House Care Home.
Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you so much for your very kind words, and we, as ever, will always work to ensure Tonbridge House is home for everyone. We pride ourselves in maintaining high standards of personalised and professional care for our residents and their loved ones. Warm regards, Karen.

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Review from James B (Husband of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been involved with this care home for about 3 and a half years since my wife became a resident. The home has been what my wife needed as she had a stroke in May 2017. She is so well looked after and even though it is difficult for her the staff make her as happy as she can be. One of the best
things is that a lot of the staff have been there since she first joined so they know my wife really well. Her room is well looked after and there is always a very good atmosphere wherever you go.
Reply from Karen Pain, Home Manager at Tonbridge House Care Home

James, thank you very much for taking the time to feedback the wonderful comments about the team here at Tonbridge House. It really is our pleasure caring for her and I'll ensure the whole team receive your feedback, as it will be very much appreciated. Warmest regards, Karen.

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Review from Joanne M (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad entered the home during covid. All the staff fully and compassionately supported the whole family, during this time. Dad is extremely well cared for, both emotionally and physically. All the staff are friendly, kind and always happy to talk to Dad and the family at any time. Knowing Dad is well
cared for gives us all peace of mind and enables us to enjoy our precious time with him. The receptionist is amazing. She always gauges my mood, is very supportive and always manages to make me smile.
Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you so much for your glowing review. We thoroughly enjoy spending time with him and are delighted he is part of our family here at Tonbridge House. I'll ensure I share the wonderful comments about your dad being extremely well cared for and our receptionist and the wider team will be thrilled to receive your feedback. Warmest regards, Karen.

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Review from Steve A (Son of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into Tonbridge House for three weeks of respite care. During her whole stay, she was as comfortable and safe as anyone could make her. The care and friendliness of the staff were second to none. Full marks and many thanks.
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Review from Angela H (Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had to use a care home because I found it difficult to live on my own. The experience was quite good and I would use the facilities again. My family were also quite satisfied with everything.
Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you for taking the time to share your experience. Best wishes, Karen.

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Review from M M (Son of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are generally very satisfied with the care my mother receives. The receptionist is extremely efficient and welcoming and the staff appear engaged with my mother's condition and show her care and respect despite the difficult circumstances.
The home would benefit from additional parking spaces.
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Review from Carol A (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tonbridge House has provided and continues to provide excellent care for my mother-in-law, aged 98, who has dementia. They have adapted provision very well over the two years she has been a resident, from facilitating varied interesting activities to now giving nursing care as her abilities, both mental
and physical, have declined. The administrator keeps us in touch with what is happening in the home, and the other staff also communicate concerns or needs. During this last year, they enabled us to have good video calls, then visits in a ‘pod’, and now face to face visits. The staff are compassionate, and the whole, the home has a ‘family feel. We are so pleased that we made the difficult decision to move my mother-in-law into the home when we did. Her isolation and anxiety (dementia-based) diminished from day one. She settled quickly and has been happy ever since. At the end of our visits, she cheerily waves goodbye and is happily wheeled away by the carer. She sees the staff as ‘family’.
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Review from Laura B (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service provided by all the staff, very supportive and flexible in their approach. Modern and clean rooms and facilities. The location is also very good with easy access from A21, local bus network and very close to the railway station.
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Review from Tim W (Son of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother entered Tonbridge House Care Home in January 2020 after 3 months in hospital. From her first day there until she passed away at the beginning of June I felt that she was in safe, caring, highly professional hands. As a regular visitor, I found the home extremely welcoming and comfortable (and
generous with their cake) and the staff open and approachable whether discussing medical or financial matters. Overall, this home, in my opinion, has some outstanding people working in it and I'm very grateful for the care they gave my mother during the last phase of her life.
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Review from Shelley F (Niece of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie lived at Tonbridge House for fourteen months before passing away recently. The love and care she and we experienced during her time there was exemplary. We visited every day and saw first hand the wonderful care provided by this amazingly dedicated team. The team understood how much we missed
her when the home closed to visitors and we rang most days and although they were extremely busy they always took as much time as was needed to let us know how auntie was doing. Sadly Auntie's health was beginning to decline but they explained their concerns clearly and the strategies in place to support her. We were only too happy to follow their very clearly set out safety procedures when we were allowed to visit and stay with her in the last few days of her life. She was treated with such dignity and respect and we were so well supported. We could not have asked for more - Tonbridge House is an amazing place. Thank you all so much.
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Review from C C (Daughter of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No Covod-19 at the home at present, which says a lot.
Everything really perfect about the house. Dad is very happy. Fees a bit high though.
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Review from M C (Wife of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tonbridge House is a home of exceptional standards. As of today's date, there has been no cases of Covid-19. Nothing is too much much for the staff and management. They are there for everyone. There is such a homely atmosphere from the moment you step inside. The food is excellent and the domestic standards
are excellent also. The fees are high but my husband is happy there, which puts my mind at rest and I know he is in good hands.
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Review from J L (Daughter of Resident) published on 13 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tonbridge House Care Home is an amazing family of carers, and during this crisis, particularly go above and beyond on care. We are all in an uncertain place at the moment, but this worry of knowing that our loved ones are cared for is a much lighter burden thanks to the genuine love and care that is
given by all the staff at Tonbridge House.
We can't thank you enough for making life as good as it gets; thank you.
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Review from Elaine C (Daughter of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise this lovely home high enough. The building is modern, clean and comfortable and very well furnished, but what makes it special is the kindness and care given to all the residents and indeed to their relatives when needed. My mother has lived there for 18 months now and I honestly believe
we could not have found a better place for her. Each resident is treated as an individual. There are plenty of activities and events available and a lovely garden to sit in when the weather allows. In the strange and worrying times we find ourselves in with Covid-19, all the staff have gone out of their way to protect the residents, we have been comforted by the constant efforts of the residents' manager to provide regular video call sessions and it means a lot to feel we can trust everyone there to do their very best. I would not hesitate to recommend Tonbridge House to anyone.
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Review from S G (Daughter of Resident) published on 13 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding a suitable care home for our mother seemed such a daunting task, We visited several care homes in Tunbridge Wells but either they seemed like big hotels or they were dowdy and depressing, or didn't accept dementia residents. I cannot explain the relief I felt stepping into Tonbridge House and
meeting the head nurse. She was sympathetic and understanding from the beginning. The residents seem very happy, which to me says everything I didn't think that homes like Tonbridge House existed, but it is how it should be.
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Review from Karen M (Daughter of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law came here for a one month rehab, and she was touch and go healthwise to start with, but the care was 1st class. Nothing was too much trouble, whatever was asked or required was given without question. She loved the food too, and her recovery was amazing.
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Review from Clare G (Daughter of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst I write this review in April 2020, our Mother has been in residence since February when we were able to see how she settled, how great the staff are and how wonderful the food is! The manager and his entire team are now doing wonders during this very very difficult time. We regularly 'see' mum
over video chat, and when we speak to her, even given her dementia, she still seems reasonably chirpy. She told us how she had been out in the garden. She thinks of the dining room a bit like going to a restaurant and sometimes enjoys being in the lounge with the others to watch her favourite directive programmes. We could not have coped over this time and thank each and every one of their staff for what they are continuing to do in keeping our mother safe.
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Review from Catherine N (Daughter of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family are delighted that my mother has settled well into Tonbridge House Care Home. It is professionally run by the management, nurses and carers - they all do an excellent job, and we feel reassured that she in good hands. The catering, maintenance and cleanliness; is superb. Thank you to all
of you and especially now through these difficult times.
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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Tonbridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Tonbridge House Care Home is calculated as follows: ( (226 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 250 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tonbridge House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Gerard

Gerard Balo

Job Title: Home Manager Joined: 2023

Hello, my name is Gerard, and I am the Home Manager here at Tonbridge House.


I have been working in the healthcare sector for the past 23 years and hold a Level 5 qualification in Leadership and Healthcare Management, a Level 5 qualification in SEN and a Master's degree in Public Economics.

Rebekah

Rebekah Dorey

Job Title: Client Services Manager Joined: 2025

Hello, my name is Rebekah Dorey, and I am the Client Services Manager here at Tonbridge House.


I have been working with the NHS in Patient Flow for the past 8 years and recently joined Tonbridge House. My role is to support individuals and families exploring care options by providing clear, helpful information and guiding them through the admissions process with ease and reassurance. I take great pride in meeting with families, understanding their needs and working together to ensure their loved ones receive compassionate care while continuing to enjoy a fulfilling and engaging lifestyle in our home.


Outside of work, I enjoy walking, mountain biking, going to the gym and skiing when I get the opportunity. I also enjoy spending time and having fun with my 2 grandchildren.

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