Tonbridge House Care Home

36 Quarry Hill Road, Tonbridge TN9 2RS
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9.9 87 Reviews
  • Tonbridge House Care Home, Tonbridge
Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals living in Kent. Purpose-built to meet the changing needs of its residents, Tonbridge House delivers care in a modern yet comfortable environment with numerous communal living and dining rooms. Tonbridge House also features a café, a hair and nail salon, a dedicated activities and wellbeing room, a private dining room for celebrating special occasions and a secure landscaped garden. All residents at the home have their own spacious and uniquely decorated bedroom with an en suite wetroom.

Tonbridge House Care Home’s activities and wellbeing coordinators ensure their residents can participate in their favourite pastime or learn something new with their engaging and varied programme of weekly activities.
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Care Provided by Tonbridge House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Contact Tonbridge House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Tonbridge House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • On site parking available via Quarry Hill Road.

Tonbridge House Care Home Reviews (87)

9.9

Tonbridge House Care Home has a Review Score of 9.9 (9.875) out of 10, based on 26 reviews in the last 2 years.
Over all time Tonbridge House Care Home has 87 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Tonbridge House Care Home
  • 45
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Total of 87, showing 1-20
Review from Suzanne R (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We love the opportunity to eat with our mum in the 'family dining room'. The food here is of an exceptional standard and the chef is always cheerful and accomodating. Also the Valentines afternoon tea was wonderful better than the afternoon tea at a London landmark! Scones and cakes were delicious and
the entertainment was fabulous!
Reply from Matthew Anstee-Brown, Home Manager at Tonbridge House Care HomeThank you so much for your kind words about Tonbridge House. We're pleased to hear that you enjoy dining with us. We look forward to welcoming you back for more delicious meals and entertainment in the future!
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Review from Lisa H (Friend of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been to the Valentine's day afternoon tea time with my lovely friend (she is a resident) and I just wanted to say a heartfelt thank you for the lovely afternoon tea. Everything was beautifully arranged, and it was such a warm and welcoming experience. The delicious treats, the tea, and most
of all the wonderful company made it truly special. Special thanks to Kelly, Katie, Kate, the excellent chef and kitchen staff and everyone who was involved. Thank you very much!
It was a joy to spend the afternoon together, and it really brightened our day. Thank you for creating such a comfortable and cheerful atmosphere for everyone.
Reply from Matthew Anstee-Brown, Regional Director at Tonbridge House Care HomeThank you for taking the time to leave a wonderful review of Tonbridge House. We truly appreciate your kind words and are delighted to hear that our team made your Valentine's Day special. Your experience means a lot to us.
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Review from L L (Daughter of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so impressed with the quality and presentation of the "Afternoon at a high end hotel" Valentines day tea.
We felt very lucky to be invited to enjoy this wonderful event, with my Mum, as guests.
The Entertainment Team worked very hard to organise and serve the guests and we were very impressed
with the Guest Vocalist.
An uplifting and joyous event.
Reply from Matthew Anstee-Brown, Regional Director at Tonbridge House Care HomeThank you for taking the time to leave a positive review of Tonbridge House. We are delighted to hear that you enjoyed our Valentine's Day event, and we look forward to welcoming you to more events in the future!
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Review from Steve R (Son of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kelly and Katie organised a fantastic Valentines afternoon tea for us all to enjoy with my mother, wife, brother and sister in law.
Darren, Kelly's husband, kindly stepped in to sing when the entertainer let them down.
Absolutely fabulous food from the kitchen.
All in all, a wonderful afternoon.
Can't thank everyone enough.
Reply from Matthew Anstee-Brown, Regional Director at Tonbridge House Care HomeThank you for your kind words about Tonbridge House. We truly appreciate your review, and we are pleased to hear that our team made your Valentine's Day special.
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Review from R F (Husband of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a thank-you to everyone who organised and took part in the Valentine Day's celebrations last Sunday. I was unable to attend myself but I had a remarkably favourable report from a close family friend who visited Tonbridge House and attended the afternoon's events with my wife. You offered an
excellent spread of food and it seemed that everyone enjoyed it hugely. Many thanks.
Reply from Matthew Anstee-Brown, Regional Director at Tonbridge House Care HomeThank you for taking the time to leave a kind review of Tonbridge House! We really appreciate your kind words, and we hope that you can join us at our next event!
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Review from J C (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tonbridge House have been brilliant since my dad moved in after having had 2 strokes. As a result he needs some nursing care & a team who are very patient when he gets anxious and panicked, & the team are phenomenal at helping him when he is feeling out of sorts. He is encouraged to do lots
of activities, has so many opportunities for day trips out and even helps with some activities (like French lessons!). My dad isn't an 'old' man & at first I was concerned that being in 'a home' would be difficult, but it has been the best decision - more mental stimulus and GP & nurse interaction than ever before. He always looks neat & tidy and his room is beautifully clean every day. On his birthday, the chef did an incredible afternoon tea for him & some of our family in the private dining room. It really meant a lot to us. Despite dad sometimes not understanding about why he needs to be looked after, he is happy and starting to settle very well. The staff are brilliant, very thankful for them.
Reply from Matthew Anstee-Brown, Regional Director at Tonbridge House Care HomeThank you for taking a moment to leave us such a kind review. It is a pleasure and an honour to care for your dad, and I am thrilled to hear you are happy with our home.
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Review from Sally A (Daughter of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very impressed with the care my dad has received throughout due to the injuries he sustained in the accident meaning broken neck fracture of the spine and head injury and profound deafness. Several hospital visits. They have dealt with everything with care and understanding and supported
me too. If I request something for dad, they promptly deal with it, so thank you.
Reply from Nishi Gottlieb, Home Manager at Tonbridge House Care HomeThank you for taking a moment to leave us a review. It has been an honour to care for your father and assist in his recovery.
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Review from L C (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has dementia and is not able to safely walk, she is very frail 97 year old! I made a special request to entertainment staff (Kelly) for mum and I have to a minibus trip out to Kent - not currently visited. All arrangements were made, liaison between care staff, minibus helper and importantly Kelly
was excellent. Mum and I successfully went on this trip, mum was thrilled at being out of the home and we had a lovely trip, although it did rain. I cant thank Kelly enough or her work and effort in achieving this, very well done!
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeThank you for taking a moment to leave us your feedback. I am overjoyed to hear you and your mum enjoyed your trip to Kent. I will be sure to pass your kind words along.
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Review from D A (Daughter of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been resident at Tonbridge House for the past 18 months, and I cannot express enough gratitude for the quality of care she has received. She first arrived very unwell after a hospital stay, having lost a significant amount of weight - she has been nursed back to stable health. The staff have
shown compassion, professionalism and genuine dedication to her well-being. Throughout this time mum has regained strength and is thriving in a supportive, safe environment. The team here not only provide excellent medical and personal care, but they also create a warm, welcoming atmosphere that feels like family.
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeThank you for taking the time to leave such a kind review of Tonbridge House. It is an honour to care for your Mum and we are so pleased to hear that you are happy with the care she is receiving with us. You are always welcome at Tonbridge House.
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Review from Sara D (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tonbridge House has been so wonderful for our 87 year old mother who for the first time in her life required respite care as none of her children was able to care for her during half term week.
Mum was understandably reluctant to go but the welcome and attention she received from the staff was delightful.
I too felt reassured.
Daily updates regarding mum''s stay were carried out as promised and my fears for adapting were allayed.
The staff were wonderful and I cannot thank them all enough for making mum feel 'at home'. The week slipped by so quickly not only for mum but for us children too. Very reassuring!


And to hear mum had been involved with crosswords/singing/Dominoes was just wonderful to hear.
Thank you Tonbridge House!!

Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeThank you for trusting us with the care of your mother. It was a pleasure to have her with us and to be able to get her involved in life at Tonbridge House during her stay. Please do visit us soon for coffee and a catch up!
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Review from Michael R (Son of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Tonbridge Care Home enough, my mum see her last days here after being a resident for 2yrs
Mum enjoyed taking part in the daily activities and the odd day out.
The staff are amazing they go above and beyond, my mum was made to feel welcome and loved by all staff from arriving at
the home to her final days.
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeThank you for taking the time to leave a kind review of Tonbridge House. It was an honour to care for your mother. You are always welcome to visit us.
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Review from A C (Resident) assisted by family/friend published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If I have a real problem, it gets dealt with. The manager will go an extra mile to sort out issues.
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeThank you for your kind review! We are pleased to hear you feel this way about Tonbridge House.
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Review from J M (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody at Tonbridge House from the manager, nurses, carers, receptionist, account, laundry and cleaners are extremely helpful, friendly, willing and efficient. Cannot recommend the home highly enough. Dad is settled and happy here!
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeWe are very grateful that you took the time to leave a kind review of Tonbridge House. Thank you for your kind words, and we are pleased to hear your father is happy with us.
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Review from Sarah R (Daughter-in-law of Resident) published on 18 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit my mother-in-law every week and we are always greeted with smiles from the staff. Everyone is so kind and helpful. The activities staff are amazing and so inventive with their themes for the parties. They are always so pleased to see family members. The food the kitchen provides for these occasions
is outstanding! We always make sure we have plenty of spaces for the cakes. We couldn't wish for a better place for Mother-in-law to live her last years.
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeThank you for your marvellous feedback - I will be sure to share it with our lovely kitchen team!
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Review from Claire K (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing care home, the staff are so friendly and understanding to both resident and family. We had an 80th for Mum in the private dining room, the food was amazing, the catering team went above and beyond. We never worry about Mum as know she is so well cared for and there is always great entertainment
for her to get involved with every day.
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeIt fills me with pride to read your wonderful review. It is incredibly rewarding to hear you are comfortable and content leaving your mum in our care. It is a pleasure to have her with us.
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Review from Gary K (Son of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Tonbridge House in November 2024. Right from the start she was made to feel comfortable and welcome. She has found all members of staff to be kind and helpful, and all queries from myself and my wife on various matters have been answered promptly and efficiently.
Her en suite room
is light and pleasant and is always kept spotlessly clean, as are all the attractive common areas of the care home and the gardens.
At mealtimes, there is a choice of dishes with the option of a lighter or snack meal if this is preferred. All have been enjoyed.
My thanks to all concerned for facilitating my mother's transition to living in residential care.
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeIt is brilliant to hear that both yourself and your mother have felt welcome at Tonbridge House from the beginning and that your mother has transitioned well into life at our home.
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Review from Jonathan C (Son of Resident) published on 26 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where to start after so many brilliant reviews echoing what my 92 year old mother, my family and I have experienced here. Mum has needed our care for the past 10 years at home with the last two years being really tough. She's been chair-bound since 2022, needing hoists and is now in the grips of dementia.
She sat in her chair all day unable even to watch tv anymore and cried. I was burnt out. Walking into Tonbridge House Care Home without an appointment, I was immediately welcomed, listened to, briefed on what care would involve and then shown round this fresh modern happy place. I looked at 5 other homes but Tonbridge House stood out from the start. Mum received the same welcome when she moved in with the cheery compassionate staff responding to her anxieties and unique personality. The quality of care, meals and activities have transformed Mum. We are always welcome during our frequent visits and the staff care as much about us as my mother. Nothing is too much trouble. Highly recommended.
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeThank you for taking a moment to leave such a complimentary and heartfelt review. We know that moving a loved one into a care setting is no easy decision, so I am glad to hear our team were able to assist you through the process. It is a pleasure to have your mum with us.
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Review from A M (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Tonbridge House are skilled, knowledgeable, and also very caring, kind, and compassionate. It is very touching and humbling to see. Those on the first floor, with residents with dementia, have a good understanding of the challenges this condition brings and make every effort to support people
to be as independent as possible and to listen and respond to them in a friendly and appropriate way. My mother arrived there from the hospital, quite weak and unable to walk, but with gentle support from the staff, she was able to get back on her feet and regain some of her independence. The catering staff also do a great job, preparing lovely meals and treats. Residents and their families can also go to the nice cafe on the ground floor or out into the pretty garden. Many engaging and fun events are arranged by the Events team, which bring a lot of joy and entertainment. Praise is also due to the friendly reception staff and those keeping residents' rooms and clothes so nice.
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeThank you for your five star review. It fills me with pride to hear you are happy with all aspects of life at Tonbridge House and that we were able to assist your mother in gaining some of her independence back, which we know is incredibly important to our residents and their loved ones.
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Review from Karen W (Wife of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The minute we walked through the doors at Tonbridge house we were made very welcoming a lovely calm atmosphere.
During my husband's stay on floor one the whole team showed empathy, patience and smiling.
The rooms are lovely not too complicated for my husband who has Alzheimer's.
The activities are
very good at stimulating the brain.
I would certainly recommend anyone putting their loved ones here to give it a try I will certainly return for more respite for my husband and I know he will be warm safe and happy also less worry for me.
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeIt is fantastic to hear your husband's stay was beneficial for both of you and that our team made you feel welcome.
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Review from Steve B (Son of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was bereaved in May and by July it was clear he was becoming quite isolated in his supported living apartment. We looked at many care homes in the Tonbridge area and narrowed it down to two. Dad immediately chose Tonbridge House - liking the atmosphere and the friendliness of the staff. We were
told it would take him 2 - 3 weeks before he started to feel at all at home. In the event within days he was saying how much happier he is. The manager of Tonbridge House went out of his way to connect with Dad and resolve a few initial frustrations. Dad has loved the activity programme - especially a recent boat trip which he so enjoyed he took up a spare place for a second trip the following day. He really likes the food (though he claims there is too much of it!). And he is already forming a strong bond with the staff and other residents. We could not have hoped for a more encouraging start to this latest chapter of his life. Thank you to the entire Tonbridge House team!
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeI am overjoyed to hear how well your dad has settled into life at Tonbridge House - it is a pleasure to have him with us!
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Tonbridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Tonbridge House Care Home is calculated as follows: ( (276 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 311 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tonbridge House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Rebekah

Rebekah Dorey

Job Title: Client Services Manager Joined: 2025

Hello, my name is Rebekah Dorey, and I am the Client Services Manager here at Tonbridge House.


I have been working with the NHS in Patient Flow for the past 8 years and recently joined Tonbridge House. My role is to support individuals and families exploring care options by providing clear, helpful information and guiding them through the admissions process with ease and reassurance. I take great pride in meeting with families, understanding their needs and working together to ensure their loved ones receive compassionate care while continuing to enjoy a fulfilling and engaging lifestyle in our home.


Outside of work, I enjoy walking, mountain biking, going to the gym and skiing when I get the opportunity. I also enjoy spending time and having fun with my 2 grandchildren.

Frequently Asked Questions about Tonbridge House Care Home

What types of Care is Tonbridge House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Tonbridge House Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Tonbridge House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tonbridge House Care Home to the centre of Tonbridge?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tonbridge House Care Home to verify any information. View our terms and conditions. Tonbridge House Care Home has an Enhanced Service - more info.