Tonbridge House Care Home

36 Quarry Hill Road, Tonbridge TN9 2RS
Review Us
9.9 75 Reviews
  • Tonbridge House Care Home, Tonbridge
Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals living in Kent. Purpose-built to meet the changing needs of its residents, Tonbridge House delivers care in a modern yet comfortable environment with numerous communal living and dining rooms. Tonbridge House also features a café, a hair and nail salon, a dedicated activities and wellbeing room, a private dining room for celebrating special occasions and a secure landscaped garden. All residents at the home have their own spacious and uniquely decorated bedroom with an en suite wetroom.

Tonbridge House Care Home’s activities and wellbeing coordinators ensure their residents can participate in their favourite pastime or learn something new with their engaging and varied programme of weekly activities.

Show Tonbridge House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gerard Balo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • On site parking available via Quarry Hill Road.

Tonbridge House Care Home Reviews (75)

Total of 75, showing 21-40
9.9

Tonbridge House Care Home has a Review Score of 9.9 (9.928) out of 10, based on 26 reviews in the last 2 years. Over all time Tonbridge House Care Home has 75 reviews.

Overall Experience

  • 71
  • 4
  • 0
  • 0
  • 0

Date Published

75
4
10
26
49

Review from S N (Son of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Tonbridge House Care Home since February 2023 and my family are very impressed with the quality of her dementia care. There seems to be a good ratio of staff to residents at all times, all of whom are very kind and understanding of her needs.
The facilities are great, the
rooms are very modern and clean, and the entertainment and activities staff are caring and motivated to engage in a positive and friendly way to the residents.

Reply from Gerard, Home Manager at Tonbridge House Care Home

We are so happy that your mum and family have had such a good experience at Tonbridge House, and that you found the facilities to be of a high standard. Our leisure and wellness teams work really hard to try and arrange activities which appeal to all residents so are pleased that your mum found them to be engaging. We really appreciate you taking the time to leave us a review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Nephew of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your care, your attention and for making this Care Home home! Nothing is ever too much trouble either for me caring at a distance and managing the business side of affairs for my aunt, who is now so much part of this home. Thank you for being such an amazing team who befriended the scones
and front of house.

Reply from Gerard, Home Manager at Tonbridge House Care Home

It is our pleasure to care for your aunt. We are delighted that she has settled into Tonbridge House and made it her home. Thank you so much for taking the time to share your thoughts and experiences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Daughter of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother fills me with confidence for her well being. The variety of activities is excellent and the leisure staff work tremendously hard to ensure that she has an enriched living experience. The care staff treat her with respect and dignity and go out of their way to ensure her needs
are met. As a family we have an excellent relationship with all staff,. The staff member on reception is always welcoming and friendly.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

We are so happy to hear that Mum is really enjoying her stay at Tonbridge house, the team work really hard to ensure all her needs are being fully met and we sincerely appreciate the kind review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Friend of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this home to see a friend of mine for over 50 years. Very good in every way.

Reply from Gerard, Home Manager at Tonbridge House Care Home

Thank you for taking time to review your visit. We are pleased that you had such a good visit and were able to catch up with your friend. Please feel free to pop in anytime.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Briony S (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Tonbridge House for two weeks of respite care. She was made very welcome, had a comfortable room, loved the food, did lots of activities, met interesting people and, most of all, was very impressed by the kindness and helpfulness of the staff. I would have no hesitation in recommending
it.

Reply from Gerard, Home Manager at Tonbridge House Care Home

Firstly thank you so much for choosing Tonbridge House for your mother's respite break. We are so pleased that she felt welcome and enjoyed everything we have to offer. It is wonderful to receive such feedback and I will be sure to pass your feedback on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia P (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second review, I’m leaving for Tonbridge House as six months on from my mum’s admission there it’s just got better and better and cannot go unacknowledged.
This weekend, the team went above and beyond to enable my mum to attend my daughter’s wedding in Ashford. It took a lot of organisation
and preparation but absolutely nothing was left to chance or too much trouble and they worked tirelessly and diligently to ensure it was a complete success. From the moment she left Tonbridge House with her wonderful escort, we knew she was in safe hands. The memory of the joy we felt when we saw her looking radiantly happy at the ceremony is something we will treasure always. It was the best wedding present my daughter could have wished for and we shall be eternally grateful to everyone at Tonbridge House for making it happen. Thank you all very much.

Reply from Gerard, Home Manager at Tonbridge House Care Home

Thank you so much for your 'second' review of Tonbridge House. I am so pleased that not only has your experience gotten better and better but that our team were able to be part of such an important day for your family. I have shared this with our team far and wide as I am so proud of everything they do. We really do appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To celebrate my father's 92nd birthday, the family decided to meet for a buffet lunch in the guest dining room. The chef was really helpful with all the practical arrangements - menu choice, timing, how we wanted the room arranged, on the day giving us time to put up birthday decorations etc. The celebration
went brilliantly - the food was absolutely delicious, with masses of choice and included a delicious birthday cake with candles. A great time was had by all. Would definitely recommend.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

We're thrilled you all had a "brilliant day". What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill K (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with our experience so far at Tonbridge House. From our first enquiry, I was so impressed with the home, the information provided and the efficiency of the staff. As a family, we were in shock when my 94-year-old father was suddenly taken ill. It was wonderful to find such help and
support at Tonbridge House, to have a visit immediately arranged and my father moved here from hospital so efficiently and with such care.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication have been recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming. All staff seem happy in their work. One member of the staff is very helpful in all aspects.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan A (Wife of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Tonbridge House Care Home for end-of-life care. We as a family could not fault the gentle, sympathetic and professional care he was given This same care was also afforded to all his family and friends who visited. His last three weeks were spent with dignity and careful nursing. I
cannot recommend the home and its wonderful staff highly enough.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your husband, he is missed by all of the team here at Tonbridge House. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally E (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome. Thorough introductions. Friendly and accommodating.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

Thank you so much for your wonderful feedback, it makes all the wonderful work my team do worthwhile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, friendly and professional and have made my mum's transition into a care home a wonderful experience. She was very apprehensive but the staff took all her fears away and even after a week, she is really enjoying being in her new home.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley R (Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not like to go anywhere else. The staff are wonderful, caring and will do anything for you. Food is fresh, delicious and too much. The chef and cooks have been very obliging. Wonderful choices.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy H (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is most pleasant, helpful and thorough and made the experience unstressful. For the first and last point of contact, he was marvellous.

Reply from Andrea Betts, Deputy Home Manager at Tonbridge House Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the Client Services Manager, he will be delighted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sophie F (Granddaughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother absolutely loves it there, the staff are always so friendly and the food and facilities are amazing. Keep up the good work! Every time we visit, we receive a warm welcome at reception and are always offered a coffee before we see our family member.

Reply from Andrea Betts, Deputy Home Manager at Tonbridge House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S O (Son-in-law of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst care of the elderly and often infirm can be exacting, all staff have displayed a cheerful and approachable attitude, making visits just that more enjoyable. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the care home, you are greeted by lovely, cheerful receptionists. The care staff who look after dear Mum are exceptional, they really care for her needs and most importantly, make her smile as she does miss her own home. The ladies and gents who organise the activities are excellent, always
coming up with some lovely original ideas for the residents to enjoy and have fun. 10/10 for them. The management are so helpful and resolve any queries I have had. My main concern is the turnover of staff, it unsettles the residents I feel. Are their wages too low? The bistro is excellent, Mum enjoys the meals.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

We're absolutely delighted your mum is part of our Porthaven family and it's such a pleasure spending time with her. Thank you very much for your kind words about our home and staff. Your fantastic feedback will be very much appreciated by the whole team. Warmest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maggie O (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Tonbridge House in February 2022 after suffering many falls in her home. My sister and I decided it was unsafe for her to remain there. We were sad to make this decision but were so pleased to have a professional and welcoming. The staff are very kind and accommodating to her needs. The
recent Jubilee party was a joyful occasion.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

I would like to thank you for taking the time to share your experience. We appreciate how difficult it can be for loved ones when an individual makes the decision to move into a care home. Thank you for entrusting us with the care of your mum. It's wonderful to hear your comments regarding the team being "very kind and accommodating". We are extremely proud of our dedicated staff and will be sure to pass on your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D L (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move my Dad into Tonbridge House due to his worsening Alzheimer’s and it was such a hard decision to make- but the staff at Tonbridge House were so helpful and guided us through the process to make the transition as smooth as possible. Dad has settled and they also make my Mum feel very welcome,
when she visits him. I like that they take an interest in the resident as well as their family, which benefits and helps everyone. All the staff are always willing and helpful when needed and are also on hand with answers to questions; we really have found Tonbridge House to be exceptional from the cleaners, maintenance, and laundry through to the care staff, nurses and management/admin team - everyone has an open door approach and always seems genuine, happy to help and listen to any issue that arises. I would recommend this home to others as I feel my Dad is safe and well cared for, providing me and My Mum with reassurance that we made the right decision.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. It's wonderful that you have taken the time to acknowledge how you like that they take an interest in the resident as well as their family and how exceptional all of the team at Tonbridge are! It's something everyone at Porthaven takes pride in. Thank you. Karen, Home Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith A (Husband of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered this care home direct from hospital where her care had been very poor. All staff at Tonbridge House Care Home went out of their way to welcome my wife and have continued to do so ever since. The admin staff and the carers and nursing staff make great effort to ensure that she is comfortable
and are very kind and considerate and put extra effort in every time they see the need to do so. They are also very understanding of the special needs of both the resident and their families. It has also been difficult for myself and the rest of our family but the staff continually check on our well being and make sure that we are able to continue our lives without having to worry about the care and comfort of Mum/wife. Whilst it is a scenario we did not expect, it is a great relief to know that care both for her medical requirements, and her personal comfort and understanding of what is happening to her is well catered for. I would have no problem in recommending Tonbridge House Care Home.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you so much for your very kind words, and we, as ever, will always work to ensure Tonbridge House is home for everyone. We pride ourselves in maintaining high standards of personalised and professional care for our residents and their loved ones. Warm regards, Karen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Tonbridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Tonbridge House Care Home is calculated as follows: ( (286 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 307 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tonbridge House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (2)

Gerard

Gerard Balo

Job Title: Home Manager

Joined: 2023

Hello, my name is Gerard, and I am the Home Manager here at Tonbridge House.


I have been working in the healthcare sector for the past 23 years and hold a Level 5 qualification in Leadership and Healthcare Management, a Level 5 qualification in SEN and a Master's degree in Public Economics.

Josh

Josh Pearmain

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Josh Pearmain, and I am the Client Services Manager here at Tonbridge House.


I have been working in the care industry for six years now. Tonbridge House is a very warm, friendly and welcoming atmosphere to work in, and I love watching the team show genuine kindness and compassion to our residents.


My role is to give all the necessary information to anybody looking at care options and to help make the admission process as stress-free as possible. I enjoy meeting with families and discussing how we can best care for their loved ones and enable them to continue to lead an active and varied life once in our care.


Outside of work I enjoy most sports and am a regular at Tonbridge Angels football matches, although my preferred team are Brighton and Hove Albion! I also have a lively dog who I like to take on long walks with my wife.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tonbridge House Care Home to verify any information. View our terms and conditions. Tonbridge House Care Home has an Enhanced Service - more info.