Astbury Manor Care Home - Avery Healthcare

Crowthorne Road North, Bracknell RG12 7AU
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9.8 62 Reviews
  • Astbury Manor Care Home - Avery Healthcare, Bracknell
Astbury Manor Care Home, a popular three-story residence in Bracknell, dedicates two floors to residential care and one to dementia care. Recognised for its award-winning design, the home is known for breathing life into its spaces. Couples seeking to continue their care journey together are warmly welcomed.

For respite care in Berkshire, Astbury Manor offers shorter stays, providing a 'taster' of care home life. The home is conveniently located ten minutes from Bracknell's centre and has excellent transport links near the railway station and the A322 leading to the M4.

Caring staff understand the challenges of relocating later in life and work hard to make the transition as easy as possible with a focus on individual needs. Communication is key, and they update their Facebook page regularly for families and friends to stay connected.

Astbury Manor features beautifully decorated single rooms and companion suites, each equipped with wet rooms, television, and telephone points. Residents can personalise their rooms, and ground floor rooms open onto gardens.

Each floor has its own café, seating area, and spacious dining area. The top floor offers a cinema room, a luxurious spa, and a hairdressing salon for residents' enjoyment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1365 – £1726
  • Self-Funded Residential Dementia Care: £1465 – £1573
  • RESPITE Self-Funded Residential Care: from £1465
  • RESPITE Self-Funded Residential Dementia Care: from £1565

These prices are only a guideline, please contact Astbury Manor Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Evelyn Repkovas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

Astbury Manor Care Home - Avery Healthcare Reviews (62)

9.8

Astbury Manor Care Home - Avery Healthcare has a Review Score of 9.8 (9.838) out of 10, based on 12 reviews in the last 2 years.
Over all time Astbury Manor Care Home - Avery Healthcare has 62 reviews.

Overall Experience
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Date Published
  • 62
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Reviewer Connection to Astbury Manor Care Home - Avery Healthcare
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Total of 62, showing 21-40
Review from B H (Respite Resident) assisted by family/friend published on 21 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody took such loving care to make sure I was happy and comfortable. Checked on regularly day and night to make sure I was alright. Every one of the staff was wonderful.
Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare

Thank you for taking the time to review Astbury Manor Care Home in Bracknell. We are delighted to hear that you enjoyed your respite stay with us. Your kind words about our community are truly invaluable to us and we look forward to welcoming you back at any time. Best wishes, Rachel.

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Review from G D (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been staying as a resident at Astbury Manor Care Home since September 2021. I have been very happy with the care being provided and the attitude and professionalism of all staff. I feel very comfortable that my father is getting a well-tailored care plan, consistently executed, with a
very personal touch. I am always kept well up to date with my father's care and needs, and feel very welcome when visiting, with all staff clearly knowing how my father has been. The facilities, look, and feel of the care home are excellent but more importantly, is the care and compassion received by my father from all the staff - most reassuring.
Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare

Thank you for taking the time to review Astbury Manor Care Home Bracknell. We are delighted to hear how happy you are with our home and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. It is a true pleasure to have your father living with us in the loving care community that we create. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from A R (Wife of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regarding my review on cleanliness, this applies mainly to my husband's bathroom which on occasions has required the toilet cleaning, and on numerous occasions, there have been no towels. Also in my opinion the towels are in need of renewal. Occasionally I have found the general toilet in need of cleaning.
As far as the food is concerned, I can only comment on my husband's opinion which is that portions are rather large and supper too early. Could be more variety.
Reply from Evelyn Repkovas, Home Manager at Astbury Manor Care Home - Avery Healthcare

Thank you for taking the time to review Astbury Manor Care Home in Bracknell. We welcome all feedback, and we will certainly take on board your comments regarding the housekeeping. I would like to confirm a meeting has been held to discuss your concerns. We have also notified the kitchen staff that your husband would prefer to be served smaller portions and they will confirm with him what time he prefers to eat his supper. We are more than happy to hold a meeting with yourself and your husband to discuss any likes, dislikes and preferences. Best wishes.

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Review from Jacqueline E (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult decision to make and even looking around the home for the initial visit was difficult emotionally, however, on meeting with the staff and in particular the Customer Services Manager, her care, support, and compassion was outstanding. Found the home to be welcoming, warm and comfortable.
Loved the decor and the general layout. Having looked around a few homes around Bracknell, this just felt right. It looks more like a 5-star hotel than a residential home. Friendliness of all staff as we come and go, and able to take Dad out freely with no restrictions or the feeling of breaking free a prisoner. I am very happy and relaxed he is in safe hands and in a warm secure home.
Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare

Thank you for taking the time to review Astbury Manor Care Home in Bracknell. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your Dad soon settled into the loving care community that we create, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from Dinah F (Daughter of Resident) published on 23 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Astbury Manor highly enough. At very short notice they got mum in for respite care after an illness and she stayed for a month. The care she received was fantastic, nothing was too much trouble, even when she decided she would like to move rooms. In fact when she decided to move rooms
one of the carers said she would get mum to meet all the residents on that floor for dinner the night before the move, so thoughtful. The home is spotless and very well staffed and they ensure the complete safety of the residents with excellent Covid protocols. The meals are of a very high standard, and mum could have a glass of wine with lunch and dinner, a real treat for her. They catered so well for her as she has trouble eating, and would ensure that if needed something soft and easy to eat was prepared. There was always something going on and mum loved the cinema room. They really take care that the residents' dignity is preserved. Thank you to the Customer Service Manager and all the team.
Reply from Evelyn Repkovas, Home Manager at Astbury Manor Care Home - Avery Healthcare

Thank you for sharing mum’s experience with her recent stay with us at Astbury Manor. It’s very thoughtful of you to give all these beautiful comments. It was a pleasure to provide person-centred care that met her needs and it was precious to hear how happy she was to move rooms for her to be able to go out as and when she wishes. It was a joy to spend a month with your mum. All the team at Astbury are very happy to hear how she enjoyed her stay. Best wishes.

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Review from Dee (Daughter of Resident) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Astbury Manor have been friendly, welcoming, and incredibly kind. They made my mum feel so welcome. They were also very patient with all of my questions! The activities are all well thought through and there is a very calm and happy atmosphere.
Reply from Ryan Farrelly, Marketing Assistant at Astbury Manor Care Home - Avery Healthcare

Thank you for taking the time to review Astbury Manor Care Home. We are delighted to hear such kind words about our staff and I will be sure to pass on the positive feedback to the rest of the team. Best Wishes, Ryan.

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Review from Jill M (Daughter of Resident) published on 3 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father stayed at Astbury for 2 weeks of respite care and also with a view to actually becoming a resident. The staff were exceptional and made him feel so welcome, they adjusted to what his needs were without hesitation. The facilities were of a very high standard, my Father commented that the food
and the choices available were also to a high standard. I would highly recommend Astbury to my friends and family either as a respite care option or as a permanent care option.
Reply from Ryan Farrelly, Marketing Assistant at Astbury Manor Care Home - Avery Healthcare

Thank you for taking the time to review Astbury Manor Care Home and for your amazing 5-star ratings. We are delighted to hear that your father thoroughly enjoyed his respite stay with us. It was a true pleasure to have him stay with us, and he would be more than welcome to join our community on a permanent basis should he make this decision in the near future. We highly appreciate your kind words about our dedicated staff team, and I will be sure to pass on the positive feedback to the rest of the team. Best wishes, Ryan.

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Review from Karen M (Granddaughter of Resident) published on 20 August 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My relative moved in when the care home was brand new. It was immaculate like a five star hotel. However today my relative's room was very dirty. The curtains had been pulled off and a sheet hanging. Her clothes were messy in the chest of drawers. The crash mat was soiled. Really paying six thousand
pounds a month should be a much better standard of cleanliness and respect for property clothing wise and decor of room. Standards seem to have slipped.
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Review from D M (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely happy with the care my dad has received here. Everyone has been fantastic, with the respect and care they give.
Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare

Thank you for taking the time to review Astbury Manor Care Home. Our highly trained staff team go over and above the standards on a daily basis in order to provide an excellent level of care to all our residents. We are delighted to hear that your father is happy/settled in the loving community that we create, giving you and your family the peace of mind you deserve. Best wishes.

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Review from Chris B (Son of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Astbury Manor Care Home has looked after my mother for two and a half years, and I can honestly say I have never been happier. The staff are so brilliant with her. I could not wish for a better home for her. Through this pandemic, the staff have been angels to my mother; I can't thank them enough. Thank
you again, Astbury Manor.
Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare

Thank you for taking the time to review Astbury Manor Care Home and for your lovely feedback. The well-being of our residents is our top priority, especially during these unprecedented times. It is a pleasure to have your mother staying with us, and our highly trained staff team are delighted to hear how satisfied you are with the quality of care she has received. Best wishes Rachel.

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Review from Jane (Daughter of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Astbury for over 6 months and I can't thank the staff and management enough for the care that she has received especially during such difficult times. I do not live in the country so it is such a relief for me to know that she is so well cared for, safe and happy.
Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare

Thank you for taking the time to review Astbury Manor Care Home and for your lovely feedback. We are so delighted to hear that your mother is happy and settled in the loving environment that we create, giving you peace of mind. Our highly trained staff team go above and beyond to ensure that all our residents receive the highest standards of care. Best wishes, Rachel.

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Review from S W (Daughter of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all at Astbury Manor for looking after my father so well on his two-week respite visit. He spoke very highly of the level of comfort, care and kindness with which he was treated.
Reply from Ryan Farrelly, Marketing Assistant at Astbury Manor Care Home - Avery Healthcare

Thank you for taking the time to review Astbury Manor Care Home. Your kind words are truly invaluable to us and our staff team are so delighted to hear that your father felt comfortable and welcome in the loving community we create. It was a true pleasure to have your father stay with us during his short respite stay and he is welcome to stay with us again anytime soon. Best Wishes, Ryan.

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Review from David S (Husband of Resident) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you can no longer care for someone you love what can you do? You need them to be cared for with kindness, not just care, and if possible, with love. When your loved one becomes a resident at "Astbury Manor Care Home" this is what you get. The carers and staff are like a family. This is how the
residents are treated, the needs of each resident are different but the carers skillfully and lovingly deal with them. Thank you so much Astbury Manor carers.
Reply from Ryan Farrelly, Marketing Assistant at Astbury Manor Care Home - Avery Healthcare

Thank you for reviewing Astbury Manor Care Home. Our staff team are so delighted to hear how satisfied you are with our staff and home. The well-being and care for our residents is our top priority, and we deliver a person-centred package of care bespoke to individual needs. It is of great pleasure to have your loved one as part of our loving community at Astbury Manor. Best Wishes.

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Review from J M (Wife of Resident) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care, really look after them in all ways. It is a beautiful place.
Reply from Ryan Farrelly, Marketing Assistant at Astbury Manor Care Home - Avery Healthcare

Thank you for reviewing Astbury Manor Care Home. It is wonderful to hear how satisfied you are with our home. I will be sure to pass on your positive feedback to our staff team.

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Review from Katie P (Granddaughter of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and facilities, staff are extremely caring, helpful and professional. 100% would recommend.
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Review from K D (Son of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First use of the home. Came recommended by a family friend, who has used previously.
Urgently needed 2 weeks respite care that was fulfilled in a friendly and professional manner. From the first call on the evening of 23/12/19 to my mother moving in some 12 hours later by lunch on 24/12/19, all staff
from domestics, through to care professionals and management, evidenced excellent personal touch.
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Review from M G (Daughter of Resident) published on 7 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother initially came to Astbury in November for respite after a fall. Walking into the home residents and visitors are made to feel welcome and the home has a vibrant feel. My mother is being well cared for, from what I have witnessed the staff are caring and treat my mother with dignity. Her room
and the facilities are very good, comfortable, clean and easy to navigate and understand for clients with cognitive impairment. There are always activities going on and options to choose for personal well-being and dignity, such as the visiting hairdresser. I feel confident that she is safe there and the staff are encouraging her to remain as independent as is possible and to be as involved as possible with daily activities.
Reply from Angus Matthew, Senior Marketing Manager at Astbury Manor Care Home - Avery Healthcare

Thank you so much for your review, your mum has settled in here very well and enjoys the social interaction with the other residents.

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Review from K R (Son-in-law of Resident) published on 7 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the care my father-in-law has had since moving into Astbury Manor in November. He is now safe and well looked after which is a huge relief.
Reply from Angus Matthew, Senior Marketing Manager at Astbury Manor Care Home - Avery Healthcare

Thank you for taking the time to submit your review. It's lovely to hear that your father-in-law is happy here and settling in well. He always has a smile for all of the team here and it is a pleasure getting to know him.

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Review from Jane W (Daughter of Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank everybody enough for the love and care shown to my mother since she became a resident in October 2019. As I live in Birmingham it is a huge weight off my shoulders to know that she is now safe and secure due to wanderings stemmed from her Dementia. She is so happy there and it's lovely
to see her beaming smile on the social media pictures. Thank you so much to everybody. Wishing you all a very Merry Christmas.
Reply from Angus Matthew, Senior Marketing Manager at Astbury Manor Care Home - Avery Healthcare

Thank you for your kind words Jane. Your mum has settled in very well and is joining in with the home activities, she always has a smile and a hello when I see her. Merry Christmas from all the team at Astbury Manor.

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Review from Cathy C (Daughter-in-law of Resident) published on 6 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with Astbury Manor - the staff are all very caring and have ensured that my mother-in-law has settled in well. The surroundings are beautiful and the atmosphere is very calm and welcoming.
Reply from Angus Matthew, Senior Marketing Manager at Astbury Manor Care Home - Avery Healthcare

Thank you for your review Cathy, it has been a pleasure settling your mother in law in and watching her become more involved in our Activities day by day.

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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Astbury Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Astbury Manor Care Home - Avery Healthcare is calculated as follows: ( (130 Excellents x 5) + (12 Goods x 4) ) ÷ 142 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.923 Points relating to the number of positive Reviews for Astbury Manor Care Home - Avery Healthcare is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 12 Positive Reviews ÷ 13 = 0.923
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Aug 2018

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Evelyn

Evelyn Repkovas

Job Title: Home Manager Joined: 2021

Home Manager
Caring and considerate manager with over 20 years experience in the care sector.
Evelyn has an open door policy and welcomes Residents, relatives and visitors.

Emma

Emma Wilson

Job Title: Deputy Manager Joined: 2023

I started my career in health and social care around 25 years ago. I have worked in the acute medical wards within the hospitals. My passion is medical and elderly care. I have worked with young adults with learning disabilities in the community and love to care and support others. I love to listen to peoples life stories and enjoy seeing someone’s life fulfilled. I have sons who are 21 and 23 and 2 dogs who are pups that keep me busy when I am not at work.

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Linda Peters

Job Title: Administrator Joined: 2019

I have been an administrator for a retail company for 26 years before starting at Astbury Manor 4.5 years ago, I find AM a wonderful environment to work in and my job role is so rewarding.


I have 2 shihpoos called Woody and Buddy who I enjoy walking, I am also blessed to have 2 wonderful grandchildren Olivia and Luca who I love making memories.

Jean

Jean Griffiths

Job Title: Well being co-ordinator Joined: 2021

I have been married for 41 years. And have 2 children and six grandchildren.
Also, I have 2 Yorkshire terriers Daisy and Ivy who keep me very busy at home, but I wouldn’t be without them.
I have a few hobbies which are knitting, Gardening and anything arty and I love to organize events for our home and seeing them materialize.
I have worked in care for 6 years and love my role as a wellbeing and Activity Coordinator nothing gives me great pleasure than seeing our Residents happy.
My dislikes are being cold and the winter months .other than all is well.

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