Astbury Manor Care Home - Avery Healthcare

My grandma came in for 2 weeks respite in October 2022. Astbury Manor was the first home we looked at as it's the first time we have needed to look for alternative care options. The Customer Service Manager was amazing showing us around and straight away we felt at ease with how informative she was on everything that goes on during the days and nights and we knew grandma would be well looked after here! All the carers looking after grandma were always happy to do anything for her and always so chatty with us when we came in to visit. She was clean, happy and very content while staying here which put us at ease too. Great facilities, always clean when we came in and great food! When we have to look into extra help for grandma again, Astbury Manor will be our first option for sure. Thank you to all the carers for all looking after grandma so well!

The staff are approachable and are caring towards the clients. The facilities are clean and welcoming. Catering is very good and we are confident the clients are well cared for. Although the staff are approachable it would be welcoming to have them approach us when we visit with an update on how our loved one has been since our last visit.

Mum has previously stayed in a different care home, however, after a respite stay at Astbury Manor she changed her view and asked to live there on a permanent basis. This was a real change for mum as she was determined to stay in her own home. However, the staff, the care, the atmosphere, the facilities and the food helped mum to make this decision.

Everybody took such loving care to make sure I was happy and comfortable. Checked on regularly day and night to make sure I was alright. Every one of the staff was wonderful.

My father has been staying as a resident at Astbury Manor Care Home since September 2021. I have been very happy with the care being provided and the attitude and professionalism of all staff. I feel very comfortable that my father is getting a well-tailored care plan, consistently executed, with a very personal touch. I am always kept well up to date with my father's care and needs, and feel very welcome when visiting, with all staff clearly knowing how my father has been. The facilities, look, and feel of the care home are excellent but more importantly, is the care and compassion received by my father from all the staff - most reassuring.

Regarding my review on cleanliness, this applies mainly to my husband's bathroom which on occasions has required the toilet cleaning, and on numerous occasions, there have been no towels. Also in my opinion the towels are in need of renewal. Occasionally I have found the general toilet in need of cleaning. As far as the food is concerned, I can only comment on my husband's opinion which is that portions are rather large and supper too early. Could be more variety.

It was a difficult decision to make and even looking around the home for the initial visit was difficult emotionally, however, on meeting with the staff and in particular the Customer Services Manager, her care, support, and compassion was outstanding. Found the home to be welcoming, warm and comfortable. Loved the decor and the general layout. Having looked around a few homes around Bracknell, this just felt right. It looks more like a 5-star hotel than a residential home. Friendliness of all staff as we come and go, and able to take Dad out freely with no restrictions or the feeling of breaking free a prisoner. I am very happy and relaxed he is in safe hands and in a warm secure home.

I cannot rate Astbury Manor highly enough. At very short notice they got mum in for respite care after an illness and she stayed for a month. The care she received was fantastic, nothing was too much trouble, even when she decided she would like to move rooms. In fact when she decided to move rooms one of the carers said she would get mum to meet all the residents on that floor for dinner the night before the move, so thoughtful. The home is spotless and very well staffed and they ensure the complete safety of the residents with excellent Covid protocols. The meals are of a very high standard, and mum could have a glass of wine with lunch and dinner, a real treat for her. They catered so well for her as she has trouble eating, and would ensure that if needed something soft and easy to eat was prepared. There was always something going on and mum loved the cinema room. They really take care that the residents' dignity is preserved. Thank you to the Customer Service Manager and all the team.

The staff at Astbury Manor have been friendly, welcoming, and incredibly kind. They made my mum feel so welcome. They were also very patient with all of my questions! The activities are all well thought through and there is a very calm and happy atmosphere.

My Father stayed at Astbury for 2 weeks of respite care and also with a view to actually becoming a resident. The staff were exceptional and made him feel so welcome, they adjusted to what his needs were without hesitation. The facilities were of a very high standard, my Father commented that the food and the choices available were also to a high standard. I would highly recommend Astbury to my friends and family either as a respite care option or as a permanent care option.

My relative moved in when the care home was brand new. It was immaculate like a five star hotel. However today my relative's room was very dirty. The curtains had been pulled off and a sheet hanging. Her clothes were messy in the chest of drawers. The crash mat was soiled. Really paying six thousand pounds a month should be a much better standard of cleanliness and respect for property clothing wise and decor of room. Standards seem to have slipped.

I have been extremely happy with the care my dad has received here. Everyone has been fantastic, with the respect and care they give.

Astbury Manor Care Home has looked after my mother for two and a half years, and I can honestly say I have never been happier. The staff are so brilliant with her. I could not wish for a better home for her. Through this pandemic, the staff have been angels to my mother; I can't thank them enough. Thank you again, Astbury Manor.

My mum has been at Astbury for over 6 months and I can't thank the staff and management enough for the care that she has received especially during such difficult times. I do not live in the country so it is such a relief for me to know that she is so well cared for, safe and happy.

Thank you to all at Astbury Manor for looking after my father so well on his two-week respite visit. He spoke very highly of the level of comfort, care and kindness with which he was treated.

When you can no longer care for someone you love what can you do? You need them to be cared for with kindness, not just care, and if possible, with love. When your loved one becomes a resident at "Astbury Manor Care Home" this is what you get. The carers and staff are like a family. This is how the residents are treated, the needs of each resident are different but the carers skillfully and lovingly deal with them. Thank you so much Astbury Manor carers.

Very good care, really look after them in all ways. It is a beautiful place.

Excellent service and facilities, staff are extremely caring, helpful and professional. 100% would recommend.

Urgently needed 2 weeks respite care that was fulfilled in a friendly and professional manner. From the first call on the evening of 23/12/19 to my mother moving in some 12 hours later by lunch on 24/12/19, all staff from domestics, through to care professionals and management, evidenced excellent personal touch.

My mother initially came to Astbury in November for respite after a fall. Walking into the home residents and visitors are made to feel welcome and the home has a vibrant feel. My mother is being well cared for, from what I have witnessed the staff are caring and treat my mother with dignity. Her room and the facilities are very good, comfortable, clean and easy to navigate and understand for clients with cognitive impairment. There are always activities going on and options to choose for personal well-being and dignity, such as the visiting hairdresser. I feel confident that she is safe there and the staff are encouraging her to remain as independent as is possible and to be as involved as possible with daily activities.