Glenabbey Manor

93-97 Church Road, Glengormley, Newtownabbey BT36 6HH

Ideally situated, just 15 minutes drive from Belfast and set in the heart of an already established residential community, Glenabbey Manor is a friendly and welcoming care home with provision for up to 76 residents.

As a modern retirement facility, Glenabbey Manor has been purpose-built to meet the needs of older people, offering an exceptionally high standard of interior decoration and accessibility.

Glenabbey Manor provides a full spectrum of care options for residents, ranging from social care to more complex nursing needs, as well as specialist provision for those living with dementia. Residents are able to enjoy as much of an independent lifestyle as possible, with staff always on hand to provide support with individuals' daily care needs.

Accommodation at Glenabbey is both spacious and comfortable, with each attractive and individually decorated bedroom furnished to a high standard, as well as including a flat screen television and an ensuite shower room.

Superb views from Glenabbey extend towards Cavehill, Belfast, Lough and the County Down coastline. Residents enjoy a choice of separate social lounges and dining rooms - all of which maintain the same level of quality and comfort as the rest of the building.

To the exterior residents and visitors can enjoy the sun on one of the two dedicated, restful patio areas.

The staff at Glenabbey pride themselves on providing the very best in compassionate, professional care for each individual - delivering a person centred approach to all aspects of daily living, with an emphasis on both respect and dignity.

Glenabbey Manor delivers the very best in modern residential and nursing care in an enabling and supportive environment. A dedicated team of experienced staff and managers are on hand 24-hours a day to offer sensitive, considerate and personalised support for residents’ needs.

Group: Runwood Homes Ltd

Person in charge: Julie Beacon (Home Manager)

Local Authority / Social Services: Northern Health and Social Care Trust (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages from 50 to 100.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Own GP if required • Gardens for residents

Latest The Regulation and Quality Improvement Authority* Report on Glenabbey Manor: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 9.9 (maximum of 10) for Glenabbey Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Glenabbey Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.908 for Glenabbey Manor is calculated as follows: ( (230 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 249 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Glenabbey Manor is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 21 Reviews ÷ 15.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Glenabbey Manor has a Review Score of 9.9 (9.908) from 21 Reviews


Average Ratings

  • Excellent
    20
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Glenabbey Manor?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Glenabbey Manor

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Niece of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

My aunt has come on in leaps and bounds since the end of December/January. She loves it. She grumbles about things sometimes but shes loving having people to talk to. My aunt is knitting again, playing games and doing quizes. She loves her room and her carers and deputy manager. She's had trips out to the shops and hairdressers. I personally feel really welcome when I visit and I'm invited to join in, have tea etc. I'm so relieved she's safe and cosy.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   4.8 out of 5

An outstanding care home that my dad fondly refers to as his residential village. Residents and staff are really friendly, caring and always at hand. Facilities are excellent with amazing scenic views throughout and a range of activities all the residents can enjoy.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

Glenabbey manor is a Brilliant home.My Granny is so happy here and is very settled. Staff are lovely.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

I have three sisters and we all visit mum on a regular basis. We find all staff lovely, kind and very attentive to mum.
Her room is always clean and tidy. Her care is second to none and her food she loves. She did mention that she loves the new activities. Thank you.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

Building room and décor are very good. Staff really friendly and helpful.
My mum is looked after very well in the home.
Food is average and the home would benefit from a small shop for residents.

How likely would you be to recommend Glenabbey Manor? Likely

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Average Rating:   4.1 out of 5

I have found the staff very helpful and cooperative. If they feel something is wrong they will contact me. They are very attentive to my dad and cares for his needs.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Overall the home would pass as a fi8ve star hotel. The staff all very good. They really look after my mother.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

My mum is extremely well cared for and happy.
Such a beautiful place we are extremely lucky to find a place like this.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

My grandmother has advanced stage dementia and is doubly incontinent. She receives excellent care and is bathed every morning. She always looks clean and well fed and has actually put on weight since being in the home.
My grandmother is unable to recognise myself or her other grandchildren and cannot pretend to be happy in her environment if this was not the case.
She is content living at the home and genuinely fond of the staff.
I am extremely happy with the care she receives.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   4.8 out of 5

I cannot stress enough how brilliant the staff have been with my mother. The staff are so friendly and passionate about their roles it makes the atmosphere in the home very welcoming. The relief I have felt with having a loved one under their care is immense. I speak for not only my family but also for other residents when I state my satisfaction with the home. I feel the home is finally getting the recognition it deserves.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

Staff are very obliging, nothing seems to be trouble to them. Very helpful. The home is spotlessly clean and welcoming.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Thank you so much for making my granny feel so at home here! The staff have been excellent and treat her with complete respect and dignity.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   4.9 out of 5

I have been at Glenabbey many times this month in preparation for a placement for my husband.
The care home is absolutely beautiful. We were greeted by the deputy manager who explained everything to us before serving us with fresh tray bakes and coffee. There was an occupational therapist department and residents were involved in a group activity when we were there. I’ve never seen such happy staff. No odours, the home was spotless and the rooms all have flat screen TV and beautiful furniture.
A credit to Runwood - beautiful!

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

Very good experience so far.

Very happy with staff, which of course is the most important element.

Facilities are exceptional also.

5 star so far.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

This is a very friendly environment. Staff are very caring. Very clean rooms. Very homely. I always feel my mum is happy and very content. Going by Mum it's a nice place she has been in. In fact, she thought she was staying in a posh hotel. Well done to all the workers.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

Staff are friendly.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Glenabbey Manor is a warm, welcoming home. You are always made welcome by staff when visiting. My aunt has enjoyed her stay here and is well cared for by all staff. All residents seem to be friendly.

The home is clean, meals are enjoyable and communication between staff and families is excellent.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Such a welcoming place. The staff are all excellent. The standard of food and cleanliness is first class.
The rooms for residents are very nice. Day rooms are lovely. Would not hesitate to recommend.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Very, very clean.
Staff very good.
Well looked after.
Bedrooms spotless.
Well fed.
Overall this is a five-star nursing home.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

Before mum went into the home I went and had a good look around. I loved it as soon as I saw it. When we brought mum she felt the same about the home and we were delighted.
The staff are so helpful and couldn't do enough for the people, cleaners in the home are fantastic. The staff keep family very on top of information.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

Excellent care and very clean. The staff are friendly and caring to patients.

How likely would you be to recommend Glenabbey Manor? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Glenabbey Manor