Glenabbey Manor

93-97 Church Road, Glengormley, Newtownabbey BT36 6HG
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7.7 60 Reviews
  • Glenabbey Manor, Newtownabbey
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Care Provided by Glenabbey Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Gardens

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Group/Owner

Person in Charge

  • Liza Lorimer (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)
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Glenabbey Manor Reviews (60)

7.7

Glenabbey Manor has a Review Score of 7.7 (7.697) out of 10, based on 4 reviews in the last 2 years.
Over all time Glenabbey Manor has 60 reviews.

Overall Experience
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Reviewer Connection to Glenabbey Manor
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Total of 60, showing 41-60
Review from Patricia H (Niece of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has come on in leaps and bounds since the end of December/January. She loves it. She grumbles about things sometimes but shes loving having people to talk to. My aunt is knitting again, playing games and doing quizes. She loves her room and her carers and deputy manager. She's had trips out
to the shops and hairdressers. I personally feel really welcome when I visit and I'm invited to join in, have tea etc. I'm so relieved she's safe and cosy.
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Review from C A (Granddaughter of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Glenabbey manor is a Brilliant home.My Granny is so happy here and is very settled. Staff are lovely.
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Review from Steve A (Son of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
An outstanding care home that my dad fondly refers to as his residential village. Residents and staff are really friendly, caring and always at hand. Facilities are excellent with amazing scenic views throughout and a range of activities all the residents can enjoy.
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Review from Carol B (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have three sisters and we all visit mum on a regular basis. We find all staff lovely, kind and very attentive to mum.
Her room is always clean and tidy. Her care is second to none and her food she loves. She did mention that she loves the new activities. Thank you.
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Review from Ian M (Son of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Building room and décor are very good. Staff really friendly and helpful.
My mum is looked after very well in the home.
Food is average and the home would benefit from a small shop for residents.
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Review from D T (Son of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the home would pass as a fi8ve star hotel. The staff all very good. They really look after my mother.
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Review from Fiona M (Daughter of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is extremely well cared for and happy.
Such a beautiful place we are extremely lucky to find a place like this.
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Review from Kevin S (Grandson of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has advanced stage dementia and is doubly incontinent. She receives excellent care and is bathed every morning. She always looks clean and well fed and has actually put on weight since being in the home.
My grandmother is unable to recognise myself or her other grandchildren and cannot
pretend to be happy in her environment if this was not the case.
She is content living at the home and genuinely fond of the staff.
I am extremely happy with the care she receives.
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Review from Caelon G (Son of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot stress enough how brilliant the staff have been with my mother. The staff are so friendly and passionate about their roles it makes the atmosphere in the home very welcoming. The relief I have felt with having a loved one under their care is immense. I speak for not only my family but also
for other residents when I state my satisfaction with the home. I feel the home is finally getting the recognition it deserves.
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Review from Carol G (Friend of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very obliging, nothing seems to be trouble to them. Very helpful. The home is spotlessly clean and welcoming.
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Review from Claire (Granddaughter of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for making my granny feel so at home here! The staff have been excellent and treat her with complete respect and dignity.
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Review from Geraldine C (Wife of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been at Glenabbey many times this month in preparation for a placement for my husband.
The care home is absolutely beautiful. We were greeted by the deputy manager who explained everything to us before serving us with fresh tray bakes and coffee. There was an occupational therapist department
and residents were involved in a group activity when we were there. I’ve never seen such happy staff. No odours, the home was spotless and the rooms all have flat screen TV and beautiful furniture.
A credit to Runwood - beautiful!
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Review from Richard V (Son of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience so far.


Very happy with staff, which of course is the most important element.


Facilities are exceptional also.


5 star so far.

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Review from Jacqueline M (Daughter of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very friendly environment. Staff are very caring. Very clean rooms. Very homely. I always feel my mum is happy and very content. Going by Mum it's a nice place she has been in. In fact, she thought she was staying in a posh hotel. Well done to all the workers.
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Review from Sarah A (Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly.
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Review from Carl K (Nephew of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glenabbey Manor is a warm, welcoming home. You are always made welcome by staff when visiting. My aunt has enjoyed her stay here and is well cared for by all staff. All residents seem to be friendly.


The home is clean, meals are enjoyable and communication between staff and families is excellent.

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Review from Faye M (Niece of Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very clean.
Staff very good.
Well looked after.
Bedrooms spotless.
Well fed.
Overall this is a five-star nursing home.
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Review from Phillis M (Niece of Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a welcoming place. The staff are all excellent. The standard of food and cleanliness is first class.
The rooms for residents are very nice. Day rooms are lovely. Would not hesitate to recommend.
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Review from Laura S (Daughter of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before mum went into the home I went and had a good look around. I loved it as soon as I saw it. When we brought mum she felt the same about the home and we were delighted.
The staff are so helpful and couldn't do enough for the people, cleaners in the home are fantastic. The staff keep family very
on top of information.
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Review from B S (Sister of Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and very clean. The staff are friendly and caring to patients.
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Current Review Score: 7.7 (7.697)

Overview of Review Score

The Review Score of 7.7 (7.697) out of 10 for Glenabbey Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.250 for Glenabbey Manor is calculated as follows: ( (33 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 48 Ratings = 4.25
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.447 Points relating to the number of positive Reviews for Glenabbey Manor is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 3 Positive Reviews ÷ 15.2 = 0.197
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

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Awards / Recognitions (2)

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