Layston Grove

Keen Avenue, Buntingford SG9 9SU
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9.7 70 Reviews
  • Layston Grove, Buntingford
Layston Grove continues to welcome new residents for residential and residential dementia care both on a permanent basis and for shorter stays.

Located in the market town of Buntingford, Layston Grove care home provides friendly and comfortable residential and dementia care for up to 66 residents. The home is located in a quiet residential area, with good access to transport links and local amenities.

Layston Grove is purpose-built and benefits from facilities such as a bar area, hair and beauty salon and is situated in private and secure gardens. Each bedroom benefits from fitted furniture and an en suite wet room.

The Lifestyle Team get to know each resident, working with them and their loved ones to create activity programmes so day-to-day life is as each resident wishes. The catering team ensure that mealtimes are sociable and pleasurable times of each day.

Care colleagues provide individual and compassionate care, by getting to know each individual and building strong relationships with them and their loved ones.

Layston Grove is operated by Anchor. Anchor has more than 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550

Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Layston Grove directly to discuss our fees.

These prices are only a guideline, please contact Layston Grove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Elizabeth Driver-Edgar (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Layston Grove directly with your enquiry
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Layston Grove.

Parking

  • Onsite parking is available, including disabled spaces.

Layston Grove Reviews (70)

9.7

Layston Grove has a Review Score of 9.7 (9.734) out of 10, based on 24 reviews in the last 2 years.
Over all time Layston Grove has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Layston Grove
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Total of 70, showing 61-70
Review from S H (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Layston Grove is the most remarkable care home, so glad we found it for mum. The atmosphere when we visit is always so friendly and homely. The staff are wonderful, nothing is too much for them. They constantly communicate with, look out for and interact with the residents and their families making
it feel like one big family. The activities they do with the residents are amazing and go way beyond anything I have seen at any other care home, are tailored to the residents and range from amazing unusual crafts to baking, pamper days, entertainment and film nights (with popcorn). They also regularly take the residents out and about including trips out, meals at the pub and afternoon tea, but also normal things like trips to the library and the shops. It really is home from home. Mum still does all the things she used to be able to do and more but now in a very very effective and pleasurable assisted living environment. I can't fault it. I would live there myself if I could.
Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for putting aside time and providing a review of our home. We share all our reviews with the entire team and it helps us understand what we are doing right and where we can improve. We are delighted that you are so happy with your mums care at Layston and the team will be delighted to hear all your comments.

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Review from D P (Daughter of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feels homely and welcoming, staff always approachable and helpful and doing their best to help mum settle in.
Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement. We are delighted that you are happy with our home.

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Review from Brian W (Son of Resident) published on 6 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care home, with all modern facilities. The staff are all very helpful and happy and nothing is too much trouble.
My mother has settled in well and she seems very happy and content at Layston Grove.
Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to provide a review. We are delighted that yourself and your mother are happy at our home. We share all the feedback with the entire team as it helps us understand where any improvements can be made so we appreciate the effort on your behalf, thank you.

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Review from Susan H (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Layston Grove in May 2018 after many weeks in hospital respite. From day one we have been constantly impressed by the facilities and care provided at the home. All staff are approachable, friendly and extremely professional in looking after Mum. As yet, there are many opportunities provided
within the home and around the local town and the staff are doing their best to get Mum to join in.
Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to review our home. We provide this valuable feedback to all our team which helps us enormously. We are delighted that you and your mum are happy with our care and facilities and we look forward to continuing to provide our high standards of care.

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Review from J G (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved in during 1st week so a few teething problems to start obviously. She has settled and enjoys being pampered on Fridays by the hairdresser. She had a front seat in the Cinema room to watch the Royal wedding and enjoys the lovely reception after, as did we. She also enjoyed a 1-1 trip to a local
coffee shop with one of the carers. We also had a family afternoon tea in the tea room with lovely sarnies and cakes. Unfortunately mum had to go into hospital to have a Hernia op n lots of care and sympathy were shown.
Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to provide a review of our home. We are pleased that you and your mum are happy with the care and services we provide and we will share your valuable feedback with the entire team which helps us understand the areas where we can improve.

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Review from Peter H (Brother of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and consideration given to my brother by the staff and management at Layston Grove has been excellent.
My wife and I visited many care homes prior to Layston Grove but nothing came up to their standard. The only criticism I have is that his room could be vacuumed more regularly, having said
that it is only a minor item.
Reply from Sian Ellis, Marketing Director at Layston Grove

We are delighted that your brother and indeed yourself and your wife are happy with our home and we appreciate the time and effort taken to write the review. We use this information to review and share with all our staff so we welcome the feedback as it really does help us know what we are doing right and what else we can do to improve. Please continue to provide feedback either via care home.co.uk or with our home manager Sam or Chris or Andrew the owners who are often at the home. Thanks again for your time and we value your feedback.

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Review from Keith H (Son of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst the majority of staff are excellent there are a few, mainly younger staff who are a little impatient.
Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to review our home and provide feedback. This is incredibly useful for us to share with our staff and review our facilities and services. We welcome any suggestions and further feedback so please continue to provide via this forum or indeed chat with our home manager Sam or indeed Andrew and Chris, the owners who are regularly at the home. Thank you again for your feedback, we are delighted that you are happy with our home and Sam will be in contact directly regarding your comments regarding the younger staff which is very much appreciated.

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Review from Robin S (Son of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall we are very impressed with the home since mum has been here. The staff are excellent and very welcoming.
We haven't seen or heard about too many activities yet but we appreciate it's early days.
Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to review our home. We are delighted that your mother is happy with us and we use the information you provide to share with our all our staff. Our activities manager, is now with us on a full time basis and so we are confident that everyone's individual needs will be taken into consideration. Please continue to provide feedback either via here or directly with our home manager Sam who is always on hand to talk though any considerations.

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Review from Perry S (Son of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very happy ever since she moved to this home we are always welcomed by the staff and its a nice place to be, they also arranged a Birthday party for my mum and she was delighted as all the Grandchildren came and there was lots of food and cake.
Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to review our home. We find this feedback very helpful to share with all our staff and understand where we can improve. We are delighted that your mother is happy with us and now that Michelle our activities manager is on board full time, we are looking forward to all the planned activities, outings and interaction she is developing. We welcome any input you may have. Thanks again for your feedback.

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Review from Sandra A (Daughter of Resident) published on 4 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are truly wonderful. They are professional but at the same time extremely attentive & treat all residents with such dignity. Oakdale owners, their management & ALL staff are so welcoming.
My Mum's bedroom en-suite is comfortable & from the start, we as a family have been able to create
a home from home feel.


MOST IMPORTANT of all my mother is now safe, eating properly, having her hair & nails done every Friday, joins in with armchair keep fit, has started knitting!! Does her daily crosswords with her newly made friend. Thank you Layston Grove.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to review our home and we are delighted that you are happy with our home and services. Our dedicated Lifestyle Manager starts with us on Monday 14th May and we are confident that she will build on the existing range and deliver a comprehensive and stimulating programme tailored to our resident's needs and abilities. Thank you for the feedback, we really do appreciate it and look to this to continually improve our services.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Layston Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.734 for Layston Grove is calculated as follows: ( (245 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 286 Ratings = 4.734
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Layston Grove is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 17 Aug 2025

We currently have three vacancies for care. Please contact Layston Grove for further details.

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Awards / Recognitions (10)

Meet the Team (3)

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Cheryl Curnow

Job Title: Deputy Manager Joined: 2019

I have worked in care for 19 years, it was my first job when leaving school and I started as a laundry assistant as I was not old enough to be a care assistant at the time. I joined the care team as soon as I was able and soon worked my way up to care team manager, then deputy manager.


I have worked for the Royal Mencap Society supporting adults with learning disabilities, and as a care practitioner, managing a rehabilitation unit for the elderly as part of a multi-disciplinary team.


I joined Layston Grove in September 2019 when we relocated to Buntingford.


I enjoy working in care as I am passionate about improving the lives of the elderly, I am presented with different challenges daily which keeps me busy and the job fresh and exciting.

Janet

Janet Chapman

Job Title: Administrator Joined: 2018

Janet enjoys her very varied role. Janet loves welcoming all the residents and getting to know them personally.


Janet has worked in an administrative role within the care industry for many years. Working at Layston Grove Janet can combine her administrative skills with her people skills to provide our residents and their families with a warm reception and efficient service. Janet's job keeps her busy but she always finds time to chat with our residents whom Janet considers friends.

Elizabeth

Elizabeth Driver Edgar

Job Title: Home Manager Joined: 2025

Hi, my name is Lizzie, and I have been working in the care sector for over 20 years. My care journey started as a Health Care Assistant for a domiciliary care provider, and this fitted in perfectly while my children were young.


As the children got older, my passion for my work grew. I moved onto a residential care setting where I trained and progressed from Senior Carer to Deputy Home Manager, to Area Manager and then Registered Manager.


I am so excited to have recently joined the amazing and dedicated team at Layston Grove. My priority, as always, is getting to know the residents, their families and friends and the multi-disciplinary teams.
As a team, we work collaboratively with everyone to continue providing the highest standards of care while ensuring that we have a home where we all feel valued and like one big family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Layston Grove to verify any information. View our terms and conditions. Layston Grove has an Enhanced Service - more info.