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Layston Grove

Keen Avenue, Buntingford, Hertfordshire SG9 9SU
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This is an amazing care home. Always very clean and well keptK M(Daughter of Resident/Service User)
Layston Grove, Buntingford
I would recommend Layston Grove. Thank you to everyone there.M B(Daughter of Resident/Service User)
Layston Grove, Buntingford
It has been a huge relief to find somewhere where I feel I can trustA H(Wife of Resident/Service User)
Layston Grove, Buntingford

Layston Grove continues to welcome new residents for residential and residential dementia care both on a permanent basis and for shorter stays, trial stays and respite.

Located in the market town of Buntingford, Layston Grove care home provides friendly and comfortable residential and dementia care for up to 66 residents. The home is located in a quiet residential area, with good access to transport links and local amenities.

Layston Grove is purpose-built...  

Care Provided by Layston Grove

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,510From £1,610
Residential Dementia CareFrom £1,510From £1,610

Our fees can vary depending on care needs and other factors. Colleagues at Layston Grove will be happy to discuss our weekly fees with you and what our fees include.

Contact Layston Grove to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Vilawan Hawkes(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Layston Grove.

Parking

  • Onsite parking is available, including disabled spaces.

Layston Grove Reviews (77)

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9.6

Layston Grove has a Review Score of 9.6 (9.629) out of 10, based on 20 reviews in the last 2 years. Over all time Layston Grove has 77 reviews.

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Showing 77 reviews matching selected criteria
Review from A A (Daughter of Resident) published on 1 February 2023 Submitted via Website
Overall Experience
Mum went in initially for restpite care following a fall, which resulted in a broken wrist and unable to care for herself at home. She stayed for a few months at Layston Grove.
Points to note:
Very clean and fresh smelling.
Excellent staff who care for each resident's well-being and attention to their personal care.
Very comfortable accommodation.
Excellent activities are provided regularly, including entertainment, pet visits and plenty of accessible games and exercise.
Food is generally very good, a few complaints from Mum about very spicy food.
Hairdresser very enjoyable experience for the residents.
Mum will very much miss having friends to chat with on a regular basis.

On the whole, a very good care home.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for this lovely review. We will certainly take on board your comments regarding the food and the spice levels. I am very happy to hear that Mum has enjoyed her time here with us. I shall pass your kind words on to my team.

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Review from A W (Resident / Service User) published on 5 January 2023 Submitted via Postal Card
Overall Experience

Well cared for very pleased. Lovely staff.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your kind words, I shall pass your comments on to my team.

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Review from Susan s (Daughter of Resident) published on 17 October 2022 Submitted via Website
Overall Experience

With mum's declining health and dementia - I couldn't wish for her to be in more caring and professional hands than the team at Layston Grove. The team are compassionate and patient and accommodates her needs as best they can. Overall I think mum is as happy there now as she was in her own home - which at the end of the day is all you can ask for - that she is content, cared for and well looked after. Thanks Layston Team.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your lovely feedback, we are delighted to hear that you are happy with the service provided here at Layston Grove. I shall pass your kind words on to the team.

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Review from Teresa I (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card
Overall Experience
Very pleasant staff. I visited firing the fundraising coffee morning. Alot of effort was put in by the activities coordinator and kitchen. It was a shame the weather didn't allow residents and relatives to enjoy the tea together indoors.

General atmosphere along corridors and in my mum's room was calm. Resident appeared happy and relaxed.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review Layston Grove. We do appreciate your feedback. We are delighted with your comments, the team do work hard to create a happy and relaxed atmosphere, and it is nice to hear that this was evident.

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Review from A A (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card
Overall Experience

Mum is well cared for and comfortable.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for taking the time to review our service, we are happy to hear that you are pleased with our service.

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Review from Mark W (Son of Resident) published on 5 September 2022 Submitted via Postal Card
Overall Experience

In comparison to a previous home, my mother was in, Layston is generally on par. Rooms smaller, less facilities in the home, but makeup with more activities and a fuller capacity rate and therefore, more human interaction. Would like more out-of-home activities, as residents are quite confined.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your feedback. We do ensure that there are opportunities to get out into the community often; I will, however, pass your comments to the lifestyle team for an appraisal.

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Review from Amanda O (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card
Overall Experience

My mum is extremely happy here. Staff are excellent and extremely caring. Was recommended by someone, and I would in turn recommend Layston.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your glowing feedback. We are delighted to hear that you would recommend our service to others. I am extremely proud of my team, and I know that this review will make them smile.

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Review from J J (Wife of Resident) published on 10 May 2022 Submitted via Postal Card
Overall Experience
My husband looked well and clean when I collected him last week and seems to be pleased with the care and service.

One thing I would mention though is the microphone type used for visiting in the Garden Room! Not good being fixed in one place and a person with Parkinson's and Dementia was not able to use it correctly - perhaps a lapel mike would be more helpful! (Brother visited and experienced poor communication!) Activities were not well received!

Reply from Samantha Campbell, Home Manager at Layston Grove

On behalf of Layston Grove, I would like to thank you for your feedback. At Halcyon Care Homes we treat all feedback as a means to develop our homes. We take on board your feedback regarding the microphone system in use in our Garden Room and whilst this has worked effectively on most visits, we...  

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Review from Mark H (Son of Resident) published on 31 March 2022 Submitted via Postal Card
Overall Experience
Since coming to Layston Grove my mother's health particularly her mental health has improved greatly. Being in a safe and friendly environment is great for her and gives us great peace of mind.

All the staff are lovely and provide great care and support.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to leave us this review. It is both an honour and a pleasure to support your mother and we love having her around. I will pass your kind words onto the team, I know that they will be delighted to receive your feedback.

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Review from Catherine C (Daughter of Resident) published on 9 August 2021 Submitted via Website
Overall Experience

The team at Layston Grove, especially the nursing team, cared for and looked after my mother in the last few months of her life. The care was wonderful and she lived out the remainder of her life in a caring, dignified and comfortable way. Thank you for all you did in extremely difficult times.

Reply from Jessica Tilson, Executive Assistant at Layston Grove

Thank you for kindly taking the time to share your feedback with us, we really appreciate your support to allow us to continue working incredibly hard to ensure all our residents and their loved ones are happy. We're sorry again for your loss and to have become so close to you and Mum in these circumstances, but are pleased to have known Mum and supported you through this period,

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Review from Felicity C (Wife of Resident) published on 6 January 2021 Submitted via Website
Overall Experience

In the extremely trying circumstances of the Covid pandemic, I think the staff have gone out of their way to facilitate visiting relatives to see their family members. My husband always seems happy and very well looked after, and the carers are always cheerful and very helpful. It cannot be easy for them.

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Review from Angela S (Daughter of Resident) published on 11 June 2020 Submitted via Website
Overall Experience

Mum has lived at Layston Grove for 2 years. The care she receives is consistently excellent in all aspects; most especially because of the caring, as well as the care she is given. However, in these extraordinary times, when Covid 19 is touching all our lives, and where our loved ones at Layston Grove are some of the most vulnerable members of society, the staff have risen to the challenge, and more. In fact, they have gone above and beyond to plan ahead and prioritise keeping their residents safe and well, with sensitivity and compassion and also with their usual cheerfulness. Take a look at the lockdown video 'reach for the stars ' for an example of Layston Grove's feel-good factor! What a dedicated team of unsung heroes, who will tell you it's their wonderful residents who give them the incentive to rise to this challenge. This amazing team's professionalism, commitment, dedication and positive outlook are outstanding and the reassurance and comfort this gives our family means everything to us.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your very positive review and the time taken to write it. I will ensure our staff receive this wonderful feedback; they put their hearts and souls into caring for our residents every day and will be overjoyed to hear your comments. Thanks again, it is very much appreciated by us all.

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Review from Sarah A (Daughter of Resident) published on 27 May 2020 Submitted via Website
Overall Experience
Mum has been generally well cared for since she arrived at the home over a year ago. The staff are lovely and seem to genuinely care about the residents. The food is amazing, and we have always been welcome to have lunch as a family with Mum, which has been great and has meant the grandchildren can also come and visit, having lunch in a private room. The only time we have had a slight concern has been due to a seemingly smaller than ideal ratio of staff to residents and this has only been on occasions.

There have been particular carers who seem to go above and beyond their duty to make mum feel comfortable and included, and we are so grateful to them. During the Covid epidemic, we have been reassured that all the carers are wearing face masks and they have done a great job providing activities to keep everyone entertained - it is lovely to see the updates on Facebook.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your lovely comments and taking the time to write a review. We share all of the feedback with the entire team, as it helps us all understand what we are getting right and if there is anywhere we might improve. Thank you again for sharing your experiences with us, we really appreciate it.

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Review from Gillian G (Niece of Resident) published on 27 May 2020 Submitted via Website
Overall Experience
I have been impressed by the quality of provision at Layston Grove since it opened and this has continued since the Covid pandemic. From the outset, the management and staff of the home were proactive in keeping residents safe and stopped visiting before other homes did.

Since then staff have gone over and above in protecting my Aunt and providing a full programme of activities to keep her and the other residents stimulated and happy. Contact has been encouraged through phone calls, video chats and even web get-togethers.The social media page is posted almost daily, so that family and friends know what has been going on. The quality of care and support has been very good, and I am confident that has not changed. All staff have always been so welcoming, approachable and keen to help in all circumstances. Their all-inclusive policy is good value for money and makes financial planning easier. I would recommend Layston Grove to anyone looking for care for their loved one.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your positive feedback and taking the time to write a review. I am very proud of my team and all that they do and will ensure they receive this lovely feedback. Thanks again for your wonderful comments, we really appreciate them.

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Review from Roya C (Stepdaughter of Resident) published on 5 March 2020 Submitted via Website
Overall Experience

Cannot thank the team enough for all their dedication and outstanding care is given. The care staff are all utterly devoted to giving the residents the best possible experience, the food is exceptional served by friendly hosts, there is also a lifestyle team that encourage him to take part in some really wonderful experiences which he thoroughly enjoyed. The housekeepers were all very kind too. Would recommend Layston Grove highly to anyone considering a Care home for a family member.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your review and the time taken to write it. We are delighted to hear your positive feedback which we will share with the entire team. Thank you again for your wonderful comments.

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Review from T C (Daughter of Resident) published on 15 November 2019 Submitted via Postal Card
Overall Experience
Very welcoming.
Met all of mum's needs - activities, monitoring weight and drink intake.
Friendly and supportive.

Very proactive with her health needs, taking to GP, overseeing district nurse and medicines in an expert way.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement. We are delighted with your comments and thank you again for writing a review.

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Review from J L (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card
Overall Experience
The staff at Layston Grove is the thing that impresses me the most. Everybody is kind, thoughtful and helpful. The home is very welcoming, clean and warm. The facilities, if you use them, are great.

It is expensive but the set price, all-inclusive is very helpful knowing exactly how much to budget for on a monthly basis.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review our home. We are delighted by your comments and we will share your feedback with the entire team as it helps the team to understand that everyone's effort is appreciated. Thank you again for taking the time to write up a written review.

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Review from J G (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card
Overall Experience
I have got to say that the care my mum has received has been excellent. I couldn't have wished for anywhere better than this. All the staff have been absolutely fantastic. I cannot praise them enough. If my mum has to go in again to a care home, Layston Grove would be my very first choice.

Overall rating excellent 10 out of 10.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to provide your review of our home. We are delighted that you were so happy with the care and service we provide and we share all our reviews with our entire team. Thank you again for all of your comments.

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Review from H G (Daughter of Resident) published on 28 October 2019 Submitted via Postal Card
Overall Experience

Mum had a wonderful stay. It was just the respite she needed. She spoke very highly of the very kind and caring staff, who were attentive but respectful of her wishes as to what she wanted to do. Mum is on a lot of medication and is very good at coping with this. As her daughter, I was concerned that this medication wasn't always on time and she had to ask to ensure it was given. What if she hadn't been of sound mind?

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for putting aside time and providing a review of our home. We share all of the reviews and feedback with the entire team and it helps us to understand what we are doing right and where we can improve. Thank you again for all of your comments and we enjoyed having your mother at our home.

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Review from Steven M (Son of Resident) published on 17 October 2019 Submitted via Website
Overall Experience

Layston Grove is highly recommended. Chosen over others despite being located further away due to excellent and correct first impressions. We have no regrets that our mother came here after discharge from hospital and spent the last few weeks of her life in care (dementia) here. The staff immediately knew our names, and on many occasions, we witnessed high levels of respectful friendly care being given to our mum. All in price per week was not the cheapest, but it was considered good value as it is all-inclusive and the care is high quality. I particularly liked the weekly hairdressing in a house in a quality saloon, weekly hairdo. It is so important a routine for my mother's/generation. Relatives were encouraged to stay for meals and overnight accommodation was arranged as we stayed by our mother's bedside (all free). I wish our mother had been in better health/less advanced dementia as she would have enjoyed participating in many of the various activities that were arranged.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to write a review of Layston Grove. We are delighted that you were so pleased with our care and services. We share all of the reviews and feedback with the entire team, who loved having your mother at our home. Thank you again for all of your comments.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 October 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 27 July 2026

We currently have three vacancies for care. Please contact Layston Grove for further details.

News (3) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across the Three Counties are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 30 Apr 2025

    A Buntingford care home is delighted to have been classed as ‘good’ in all areas rated by the Care Quality Commission (CQC), the second highest rating possible. The team at...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Layston Grove.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Meet the Team (3)

Vilawan Hawkes
Vilawan HawkesJob Title:ManagerJoined: 2025

I would like to proudly introduce myself as the Home Manager at Layston Grove.

I have over 30 years of experience in the care sector. I began my career as a Carer and progressed to become a Registered Manager. I hold a Level 4 NVQ Certificate in Leadership in Care and Management and a Level 3 NVQ Certificate in Dementia Care.

I am originally from Thailand, the land of smiles. We are known for our hospitality and family-focused values.
I am warm, kind and dedicated to leading the team in providing exceptional, compassionate care to our residents. The residents are my family, and I see them as one of my own. To keep them loved, cared for, and happy makes me happy.

I am a proud Grandmother of 3 and in my spare time I enjoy cooking for my families and friends.

Cheryl Curnow
Cheryl CurnowJob Title:Deputy ManagerJoined: 2019

I have worked in care for 19 years, it was my first job when leaving school and I started as a laundry assistant as I was not old enough to be a care assistant at the time. I joined the care team as soon as I was able and soon worked my way up to care team manager, then deputy manager.

I have worked for the Royal Mencap Society supporting adults with learning disabilities, and as a care practitioner, managing a rehabilitation unit for the elderly as part of a multi-disciplinary team.

I joined Layston Grove in September 2019 when we relocated to Buntingford.

I enjoy working in care as I am passionate about improving the lives of the elderly, I am presented with different challenges daily which keeps me busy and the job fresh and exciting.

Janet Chapman
Janet ChapmanJob Title:AdministratorJoined: 2018

Janet enjoys her very varied role. Janet loves welcoming all the residents and getting to know them personally.

Janet has worked in an administrative role within the care industry for many years. Working at Layston Grove Janet can combine her administrative skills with her people skills to provide our residents and their families with a warm reception and efficient service. Janet's job keeps her busy but she always finds time to chat with our residents whom Janet considers friends.

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