Layston Grove

Keen Avenue, Buntingford SG9 9SU
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9.7 70 Reviews
  • Layston Grove, Buntingford
Layston Grove continues to welcome new residents for residential and residential dementia care both on a permanent basis and for shorter stays.

Located in the market town of Buntingford, Layston Grove care home provides friendly and comfortable residential and dementia care for up to 66 residents. The home is located in a quiet residential area, with good access to transport links and local amenities.

Layston Grove is purpose-built and benefits from facilities such as a bar area, hair and beauty salon and is situated in private and secure gardens. Each bedroom benefits from fitted furniture and an en suite wet room.

The Lifestyle Team get to know each resident, working with them and their loved ones to create activity programmes so day-to-day life is as each resident wishes. The catering team ensure that mealtimes are sociable and pleasurable times of each day.

Care colleagues provide individual and compassionate care, by getting to know each individual and building strong relationships with them and their loved ones.

Layston Grove is operated by Anchor. Anchor has more than 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550

Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Layston Grove directly to discuss our fees.

These prices are only a guideline, please contact Layston Grove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Elizabeth Driver-Edgar (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Layston Grove directly with your enquiry
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Layston Grove.

Parking

  • Onsite parking is available, including disabled spaces.

Layston Grove Reviews (70)

Total of 70, showing 41-60
9.7

Layston Grove has a Review Score of 9.7 (9.735) out of 10, based on 25 reviews in the last 2 years. Over all time Layston Grove has 70 reviews.

Overall Experience

  • 56
  • 12
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Date Published

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Review from J J (Wife of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband looked well and clean when I collected him last week and seems to be pleased with the care and service.
One thing I would mention though is the microphone type used for visiting in the Garden Room! Not good being fixed in one place and a person with Parkinson's and Dementia was not able
to use it correctly - perhaps a lapel mike would be more helpful! (Brother visited and experienced poor communication!) Activities were not well received!

Reply from Samantha Campbell, Home Manager at Layston Grove

On behalf of Layston Grove, I would like to thank you for your feedback. At Halcyon Care Homes we treat all feedback as a means to develop our homes. We take on board your feedback regarding the microphone system in use in our Garden Room and whilst this has worked effectively on most visits, we will of course source alternative systems for those who may not be able to use this.
It is fortunate and exciting that in the near future we may not require such devices to be used as the Covid-19 restrictions continue to ease and more visits can happen on a face-to-face basis.
I would also like to thank you for the feedback regarding the activities in the home. The Lifestyle Team work hard to develop a varied plan for the home on a week-by-week basis, however, we recognise that not every activity will be to everyone’s taste. We continue to develop the programme in the home with the residents’ personal views, wishes and interests at the heart of this.
Thank you for the review and for the positive comments also.

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Review from Mark H (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Layston Grove my mother's health particularly her mental health has improved greatly. Being in a safe and friendly environment is great for her and gives us great peace of mind.
All the staff are lovely and provide great care and support.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to leave us this review. It is both an honour and a pleasure to support your mother and we love having her around. I will pass your kind words onto the team, I know that they will be delighted to receive your feedback.

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Review from Catherine C (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Layston Grove, especially the nursing team, cared for and looked after my mother in the last few months of her life. The care was wonderful and she lived out the remainder of her life in a caring, dignified and comfortable way. Thank you for all you did in extremely difficult times.

Reply from Jessica Tilson, Executive Assistant at Layston Grove

Thank you for kindly taking the time to share your feedback with us, we really appreciate your support to allow us to continue working incredibly hard to ensure all our residents and their loved ones are happy. We're sorry again for your loss and to have become so close to you and Mum in these circumstances, but are pleased to have known Mum and supported you through this period,

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Review from Felicity C (Wife of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the extremely trying circumstances of the Covid pandemic, I think the staff have gone out of their way to facilitate visiting relatives to see their family members. My husband always seems happy and very well looked after, and the carers are always cheerful and very helpful. It cannot be easy for
them.

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Review from Angela S (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Layston Grove for 2 years. The care she receives is consistently excellent in all aspects; most especially because of the caring, as well as the care she is given. However, in these extraordinary times, when Covid 19 is touching all our lives, and where our loved ones at Layston Grove
are some of the most vulnerable members of society, the staff have risen to the challenge, and more. In fact, they have gone above and beyond to plan ahead and prioritise keeping their residents safe and well, with sensitivity and compassion and also with their usual cheerfulness. Take a look at the lockdown video 'reach for the stars ' for an example of Layston Grove's feel-good factor! What a dedicated team of unsung heroes, who will tell you it's their wonderful residents who give them the incentive to rise to this challenge. This amazing team's professionalism, commitment, dedication and positive outlook are outstanding and the reassurance and comfort this gives our family means everything to us.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your very positive review and the time taken to write it. I will ensure our staff receive this wonderful feedback; they put their hearts and souls into caring for our residents every day and will be overjoyed to hear your comments. Thanks again, it is very much appreciated by us all.

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Review from Sarah A (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been generally well cared for since she arrived at the home over a year ago. The staff are lovely and seem to genuinely care about the residents. The food is amazing, and we have always been welcome to have lunch as a family with Mum, which has been great and has meant the grandchildren can
also come and visit, having lunch in a private room. The only time we have had a slight concern has been due to a seemingly smaller than ideal ratio of staff to residents and this has only been on occasions.
There have been particular carers who seem to go above and beyond their duty to make mum feel comfortable and included, and we are so grateful to them. During the Covid epidemic, we have been reassured that all the carers are wearing face masks and they have done a great job providing activities to keep everyone entertained - it is lovely to see the updates on Facebook.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your lovely comments and taking the time to write a review. We share all of the feedback with the entire team, as it helps us all understand what we are getting right and if there is anywhere we might improve. Thank you again for sharing your experiences with us, we really appreciate it.

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Review from Gillian G (Niece of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the quality of provision at Layston Grove since it opened and this has continued since the Covid pandemic. From the outset, the management and staff of the home were proactive in keeping residents safe and stopped visiting before other homes did.
Since then staff have gone
over and above in protecting my Aunt and providing a full programme of activities to keep her and the other residents stimulated and happy. Contact has been encouraged through phone calls, video chats and even web get-togethers.The social media page is posted almost daily, so that family and friends know what has been going on. The quality of care and support has been very good, and I am confident that has not changed. All staff have always been so welcoming, approachable and keen to help in all circumstances. Their all-inclusive policy is good value for money and makes financial planning easier. I would recommend Layston Grove to anyone looking for care for their loved one.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your positive feedback and taking the time to write a review. I am very proud of my team and all that they do and will ensure they receive this lovely feedback. Thanks again for your wonderful comments, we really appreciate them.

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Review from Roya C (Stepdaughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the team enough for all their dedication and outstanding care is given. The care staff are all utterly devoted to giving the residents the best possible experience, the food is exceptional served by friendly hosts, there is also a lifestyle team that encourage him to take part in some really
wonderful experiences which he thoroughly enjoyed. The housekeepers were all very kind too. Would recommend Layston Grove highly to anyone considering a Care home for a family member.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your review and the time taken to write it. We are delighted to hear your positive feedback which we will share with the entire team. Thank you again for your wonderful comments.

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Review from T C (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming.
Met all of mum's needs - activities, monitoring weight and drink intake.
Friendly and supportive.
Very proactive with her health needs, taking to GP, overseeing district nurse and medicines in an expert way.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement. We are delighted with your comments and thank you again for writing a review.

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Review from J L (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Layston Grove is the thing that impresses me the most. Everybody is kind, thoughtful and helpful. The home is very welcoming, clean and warm. The facilities, if you use them, are great.
It is expensive but the set price, all-inclusive is very helpful knowing exactly how much to budget
for on a monthly basis.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review our home. We are delighted by your comments and we will share your feedback with the entire team as it helps the team to understand that everyone's effort is appreciated. Thank you again for taking the time to write up a written review.

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Review from J G (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have got to say that the care my mum has received has been excellent. I couldn't have wished for anywhere better than this. All the staff have been absolutely fantastic. I cannot praise them enough. If my mum has to go in again to a care home, Layston Grove would be my very first choice.
Overall
rating excellent 10 out of 10.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to provide your review of our home. We are delighted that you were so happy with the care and service we provide and we share all our reviews with our entire team. Thank you again for all of your comments.

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Review from H G (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had a wonderful stay. It was just the respite she needed. She spoke very highly of the very kind and caring staff, who were attentive but respectful of her wishes as to what she wanted to do. Mum is on a lot of medication and is very good at coping with this. As her daughter, I was concerned that
this medication wasn't always on time and she had to ask to ensure it was given. What if she hadn't been of sound mind?

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for putting aside time and providing a review of our home. We share all of the reviews and feedback with the entire team and it helps us to understand what we are doing right and where we can improve. Thank you again for all of your comments and we enjoyed having your mother at our home.

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Review from Steven M (Son of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Layston Grove is highly recommended. Chosen over others despite being located further away due to excellent and correct first impressions. We have no regrets that our mother came here after discharge from hospital and spent the last few weeks of her life in care (dementia) here. The staff immediately
knew our names, and on many occasions, we witnessed high levels of respectful friendly care being given to our mum. All in price per week was not the cheapest, but it was considered good value as it is all-inclusive and the care is high quality. I particularly liked the weekly hairdressing in a house in a quality saloon, weekly hairdo. It is so important a routine for my mother's/generation. Relatives were encouraged to stay for meals and overnight accommodation was arranged as we stayed by our mother's bedside (all free). I wish our mother had been in better health/less advanced dementia as she would have enjoyed participating in many of the various activities that were arranged.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to write a review of Layston Grove. We are delighted that you were so pleased with our care and services. We share all of the reviews and feedback with the entire team, who loved having your mother at our home. Thank you again for all of your comments.

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Review from Suzanne G (Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you enter, you recognise it for the pleasant, well-run home it is and feel at ease.

Reply from Sam Campbell, Home Manager at Layston Grove

Thank you Suzanne, for providing your review for Layston Grove. The team will be delighted to learn how happy you are with everything we do and will help everyone at the home understand the impact of all their hard work.

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Review from N D (Son of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On collecting my mother following her 2-week respite stay, she had nothing but praise for the home and its staff, who I found extremely friendly and helpful. Her room was very comfortable and she enjoyed all her meals. I have already recommended Layston Grove to one of my friends and will continue to
do so. In particular, I found staffing levels very good in comparison to other homes we have used.

Reply from Sam Campbell, Home Manager at Layston Grove

Thank you, N D, for taking the time to write a review for Layston Grove. We share all feedback with the entire team as it helps us all understand what we are doing well and where we can improve. As you have experience of other care homes I am pleased that you appreciated our high staffing levels and staff-to-resident ratios as this is one of the key areas we pride ourselves on being able to deliver.

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Review from Jennie P (Niece of Resident) published on 22 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home enough, the home is amazing, really calm and beautifully decorated, the management and staff are fantastic, very helpful with any questions I had relating to my family members care, nothing was too much, very attentive and polite, the service and food are brilliant.
I would and have recommended this home to everybody I have spoken to. Myself and my family cannot thank the managers and staff enough for their hard work and dedication to every person that comes through the doors from the start of their stay. Thank you.

Reply from Sam Campbell, Home Manager at Layston Grove

Thank you for taking the time to write a review of Layston Grove. We are delighted that you are so pleased with our care and services we have provided. We share all of the reviews and feedback with the entire team, who love to hear how their hard work and effort impacts on our residents and also their loved ones. Thanks again- your family member is an absolute pleasure.

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Review from Hannah M (Granddaughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This Care Home is wonderful; my Gran is being given the best care. They allow dogs to be taken in, so I can visit with mine and cheer her up. I cannot recommend it enough; the staff are so friendly and attentive without being overbearing. They feel more like friends to the residents which helps with
settling in. The Care Home itself is great; the layout is spot on and the rooms are amazing. It is clean and tidy and has all the little touches to make it feel like home from home; it has a library, a salon and even a cinema! The residents have many outings which is brilliant as it gives them a change of scenery and a feeling of independence. There is a quiet lounge which can be booked out so if you have a special occasion; we booked it out for a pre-Christmas family get-together and it was fabulous. I know that my family can relax as they know that Gran is in a lovely, safe and happy place that she feels is home.

Reply from Sam Campbell, Home Manager at Layston Grove

Thank you for taking the time to review Layston Grove, Hannah, we all really appreciate it as it helps us enormously understand what we are getting right and where we might improve. We are delighted that you and your Gran are so happy with us and it makes us all so proud to learn that all we do is so well received. We are delighted that visiting your gran is such a pleasure as this is exactly what we are aiming for as we know it really helps - we want all visitors to come as and when and treat it as if it were their loved one's home.

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Review from Sheila C (Niece of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to have an exploratory look around Layton Grove for my elderly uncle. I was extremely impressed and about 4-6 weeks later visited again, this time to actually look into Uncle moving in. On my arrival for my second visit, the lady on reception greeted me and then proceeded to say, I believe you
came and saw us before for your uncle and mentioned him by name. Amazing! She made me feel instantly that this was somewhere, where people came first and Uncle would be well cared for.
Gosh, how right was that. Uncle has now lived in Layston Grove for nearly two months and he is so happy. The care is wonderful, the staff are kind, professional, friendly and so caring. His health has improved beyond compare. He has been taken out to lunch, they are taking him shopping in town this week. Everything is excellent and I would totally recommend the home to anyone.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to provide Layston Grove with a review. We share all reviews with our team as they are a great way for us all to understand what we are getting right and where we can improve. We are delighted that your uncle is so settled and both you and he have found all that we do, so helpful.

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Review from B O (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has improved tremendously after just two months in Layston Grove.
The care and support she has received has been outstanding.
She repeatedly says that she does not regret giving up her home to go in there and that she is very happy. We always receive a lovely welcome when we visit.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for sharing your feedback with us on yours and your mothers view of our home. We are delighted that you are both happy and your feedback is shared with the entire team which helps us understand what we are doing well and where we might need to improve. Thank you for taking the time to review, we appreciate it.

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Review from David W (Son-in-law of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only know Layston Grove as a visitor but I do know that your care and sensitivity of your staff have brought my mother-in-law back to life. She was at death's door after her accident but now she's firing off emails, writing her book, coming out to see us and even contemplating a trip to London. This
is all down to the sensitive, non-intrusive and all-encompassing empowerment care offered by your wonderful staff. Thank you.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to provide your review of our home. We are delighted that you are so happy with the care and service we provide and we share all our reviews with our entire team. Your review is immensely helpful to us, as it helps us understand where we are working well and where we can improve.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Layston Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Layston Grove is calculated as follows: ( (254 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 298 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Layston Grove is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Layston Grove for further details.

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Awards / Recognitions (10)

Meet the Team (3)

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Cheryl Curnow

Job Title: Deputy Manager

Joined: 2019

I have worked in care for 19 years, it was my first job when leaving school and I started as a laundry assistant as I was not old enough to be a care assistant at the time. I joined the care team as soon as I was able and soon worked my way up to care team manager, then deputy manager.


I have worked for the Royal Mencap Society supporting adults with learning disabilities, and as a care practitioner, managing a rehabilitation unit for the elderly as part of a multi-disciplinary team.


I joined Layston Grove in September 2019 when we relocated to Buntingford.


I enjoy working in care as I am passionate about improving the lives of the elderly, I am presented with different challenges daily which keeps me busy and the job fresh and exciting.

Janet

Janet Chapman

Job Title: Administrator

Joined: 2018

Janet enjoys her very varied role. Janet loves welcoming all the residents and getting to know them personally.


Janet has worked in an administrative role within the care industry for many years. Working at Layston Grove Janet can combine her administrative skills with her people skills to provide our residents and their families with a warm reception and efficient service. Janet's job keeps her busy but she always finds time to chat with our residents whom Janet considers friends.

Elizabeth

Elizabeth Driver Edgar

Job Title: Home Manager

Joined: 2025

Hi, my name is Lizzie, and I have been working in the care sector for over 20 years. My care journey started as a Health Care Assistant for a domiciliary care provider, and this fitted in perfectly while my children were young.


As the children got older, my passion for my work grew. I moved onto a residential care setting where I trained and progressed from Senior Carer to Deputy Home Manager, to Area Manager and then Registered Manager.


I am so excited to have recently joined the amazing and dedicated team at Layston Grove. My priority, as always, is getting to know the residents, their families and friends and the multi-disciplinary teams.
As a team, we work collaboratively with everyone to continue providing the highest standards of care while ensuring that we have a home where we all feel valued and like one big family.

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