Layston Grove

This was a new experience for me which I had not done before. I quite enjoyed my time of respite. There has been people to help me, which has been very helpful. My room has been lovely and all the people very kind.

My grandmother turned one hundred a few days a go and Layston Grove hosted twenty of us for a party. They were very accommodating and set up a table with fine china and drinks for us. They had also given my gran balloons and had a separate celebration for her. They were very friendly and my gran had a great time.

The communication between us is always up-to-date and extremely detailed. I would not hesitate to recommend to other people.

On the whole, a very good care home.

Well cared for very pleased. Lovely staff.

With mum's declining health and dementia - I couldn't wish for her to be in more caring and professional hands than the team at Layston Grove. The team are compassionate and patient and accommodates her needs as best they can. Overall I think mum is as happy there now as she was in her own home - which at the end of the day is all you can ask for - that she is content, cared for and well looked after. Thanks Layston Team.

General atmosphere along corridors and in my mum's room was calm. Resident appeared happy and relaxed.

Mum is well cared for and comfortable.

In comparison to a previous home, my mother was in, Layston is generally on par. Rooms smaller, less facilities in the home, but makeup with more activities and a fuller capacity rate and therefore, more human interaction. Would like more out-of-home activities, as residents are quite confined.

My mum is extremely happy here. Staff are excellent and extremely caring. Was recommended by someone, and I would in turn recommend Layston.

One thing I would mention though is the microphone type used for visiting in the Garden Room! Not good being fixed in one place and a person with Parkinson's and Dementia was not able to use it correctly - perhaps a lapel mike would be more helpful! (Brother visited and experienced poor communication!) Activities were not well received!

All the staff are lovely and provide great care and support.

The team at Layston Grove, especially the nursing team, cared for and looked after my mother in the last few months of her life. The care was wonderful and she lived out the remainder of her life in a caring, dignified and comfortable way. Thank you for all you did in extremely difficult times.

In the extremely trying circumstances of the Covid pandemic, I think the staff have gone out of their way to facilitate visiting relatives to see their family members. My husband always seems happy and very well looked after, and the carers are always cheerful and very helpful. It cannot be easy for them.

Mum has lived at Layston Grove for 2 years. The care she receives is consistently excellent in all aspects; most especially because of the caring, as well as the care she is given. However, in these extraordinary times, when Covid 19 is touching all our lives, and where our loved ones at Layston Grove are some of the most vulnerable members of society, the staff have risen to the challenge, and more. In fact, they have gone above and beyond to plan ahead and prioritise keeping their residents safe and well, with sensitivity and compassion and also with their usual cheerfulness. Take a look at the lockdown video 'reach for the stars ' for an example of Layston Grove's feel-good factor! What a dedicated team of unsung heroes, who will tell you it's their wonderful residents who give them the incentive to rise to this challenge. This amazing team's professionalism, commitment, dedication and positive outlook are outstanding and the reassurance and comfort this gives our family means everything to us.

There have been particular carers who seem to go above and beyond their duty to make mum feel comfortable and included, and we are so grateful to them. During the Covid epidemic, we have been reassured that all the carers are wearing face masks and they have done a great job providing activities to keep everyone entertained - it is lovely to see the updates on Facebook.

Since then staff have gone over and above in protecting my Aunt and providing a full programme of activities to keep her and the other residents stimulated and happy. Contact has been encouraged through phone calls, video chats and even web get-togethers.The social media page is posted almost daily, so that family and friends know what has been going on. The quality of care and support has been very good, and I am confident that has not changed. All staff have always been so welcoming, approachable and keen to help in all circumstances. Their all-inclusive policy is good value for money and makes financial planning easier. I would recommend Layston Grove to anyone looking for care for their loved one.

Cannot thank the team enough for all their dedication and outstanding care is given. The care staff are all utterly devoted to giving the residents the best possible experience, the food is exceptional served by friendly hosts, there is also a lifestyle team that encourage him to take part in some really wonderful experiences which he thoroughly enjoyed. The housekeepers were all very kind too. Would recommend Layston Grove highly to anyone considering a Care home for a family member.

Very proactive with her health needs, taking to GP, overseeing district nurse and medicines in an expert way.

It is expensive but the set price, all-inclusive is very helpful knowing exactly how much to budget for on a monthly basis.