
This is an amazing care home. Always very clean and well keptK M(Daughter of Resident/Service User)

I would recommend Layston Grove. Thank you to everyone there.M B(Daughter of Resident/Service User)

It has been a huge relief to find somewhere where I feel I can trustA H(Wife of Resident/Service User)

This is an amazing care home. Always very clean and well keptK M(Daughter of Resident/Service User)

I would recommend Layston Grove. Thank you to everyone there.M B(Daughter of Resident/Service User)

It has been a huge relief to find somewhere where I feel I can trustA H(Wife of Resident/Service User)

Layston Grove continues to welcome new residents for residential and residential dementia care both on a permanent basis and for shorter stays, trial stays and respite.
Located in the market town of Buntingford, Layston Grove care home provides friendly and comfortable residential and dementia care for up to 66 residents. The home is located in a quiet residential area, with good access to transport links and local amenities.
Layston Grove is purpose-built...
Care Provided by Layston Grove
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees can vary depending on care needs and other factors. Colleagues at Layston Grove will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Layston Grove for full pricing details and T&Cs.
Contact Layston Grove to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Vilawan Hawkes(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Visitors are welcome at Layston Grove.
Parking
- Onsite parking is available, including disabled spaces.
Layston Grove Reviews (77)
Layston Grove has a Review Score of 9.6 (9.629) out of 10, based on 20 reviews in the last 2 years.
Over all time Layston Grove has 77 reviews.
Points to note:
Very clean and fresh smelling.
Excellent staff who care for each resident's well-being and attention to their personal care.
Very comfortable accommodation.
Excellent activities are provided regularly, including entertainment, pet visits and plenty of accessible games and exercise.
Food is generally very good, a few complaints from Mum about very spicy food.
Hairdresser very enjoyable experience for the residents.
Mum will very much miss having friends to chat with on a regular basis.
On the whole, a very good care home.
Thank you for this lovely review. We will certainly take on board your comments regarding the food and the spice levels. I am very happy to hear that Mum has enjoyed her time here with us. I shall pass your kind words on to my team.
Well cared for very pleased. Lovely staff.
Thank you so much for your kind words, I shall pass your comments on to my team.
With mum's declining health and dementia - I couldn't wish for her to be in more caring and professional hands than the team at Layston Grove. The team are compassionate and patient and accommodates her needs as best they can. Overall I think mum is as happy there now as she was in her own home - which at the end of the day is all you can ask for - that she is content, cared for and well looked after. Thanks Layston Team.
Thank you for your lovely feedback, we are delighted to hear that you are happy with the service provided here at Layston Grove. I shall pass your kind words on to the team.
General atmosphere along corridors and in my mum's room was calm. Resident appeared happy and relaxed.
Thank you for taking the time to review Layston Grove. We do appreciate your feedback. We are delighted with your comments, the team do work hard to create a happy and relaxed atmosphere, and it is nice to hear that this was evident.
Mum is well cared for and comfortable.
Thank you so much for taking the time to review our service, we are happy to hear that you are pleased with our service.
In comparison to a previous home, my mother was in, Layston is generally on par. Rooms smaller, less facilities in the home, but makeup with more activities and a fuller capacity rate and therefore, more human interaction. Would like more out-of-home activities, as residents are quite confined.
Thank you for your feedback. We do ensure that there are opportunities to get out into the community often; I will, however, pass your comments to the lifestyle team for an appraisal.
My mum is extremely happy here. Staff are excellent and extremely caring. Was recommended by someone, and I would in turn recommend Layston.
Thank you for your glowing feedback. We are delighted to hear that you would recommend our service to others. I am extremely proud of my team, and I know that this review will make them smile.
One thing I would mention though is the microphone type used for visiting in the Garden Room! Not good being fixed in one place and a person with Parkinson's and Dementia was not able to use it correctly - perhaps a lapel mike would be more helpful! (Brother visited and experienced poor communication!) Activities were not well received!
On behalf of Layston Grove, I would like to thank you for your feedback. At Halcyon Care Homes we treat all feedback as a means to develop our homes. We take on board your feedback regarding the microphone system in use in our Garden Room and whilst this has worked effectively on most visits, we...
All the staff are lovely and provide great care and support.
Thank you for taking the time to leave us this review. It is both an honour and a pleasure to support your mother and we love having her around. I will pass your kind words onto the team, I know that they will be delighted to receive your feedback.
The team at Layston Grove, especially the nursing team, cared for and looked after my mother in the last few months of her life. The care was wonderful and she lived out the remainder of her life in a caring, dignified and comfortable way. Thank you for all you did in extremely difficult times.
Thank you for kindly taking the time to share your feedback with us, we really appreciate your support to allow us to continue working incredibly hard to ensure all our residents and their loved ones are happy. We're sorry again for your loss and to have become so close to you and Mum in these circumstances, but are pleased to have known Mum and supported you through this period,
In the extremely trying circumstances of the Covid pandemic, I think the staff have gone out of their way to facilitate visiting relatives to see their family members. My husband always seems happy and very well looked after, and the carers are always cheerful and very helpful. It cannot be easy for them.
Mum has lived at Layston Grove for 2 years. The care she receives is consistently excellent in all aspects; most especially because of the caring, as well as the care she is given. However, in these extraordinary times, when Covid 19 is touching all our lives, and where our loved ones at Layston Grove are some of the most vulnerable members of society, the staff have risen to the challenge, and more. In fact, they have gone above and beyond to plan ahead and prioritise keeping their residents safe and well, with sensitivity and compassion and also with their usual cheerfulness. Take a look at the lockdown video 'reach for the stars ' for an example of Layston Grove's feel-good factor! What a dedicated team of unsung heroes, who will tell you it's their wonderful residents who give them the incentive to rise to this challenge. This amazing team's professionalism, commitment, dedication and positive outlook are outstanding and the reassurance and comfort this gives our family means everything to us.
Thank you so much for your very positive review and the time taken to write it. I will ensure our staff receive this wonderful feedback; they put their hearts and souls into caring for our residents every day and will be overjoyed to hear your comments. Thanks again, it is very much appreciated by us all.
There have been particular carers who seem to go above and beyond their duty to make mum feel comfortable and included, and we are so grateful to them. During the Covid epidemic, we have been reassured that all the carers are wearing face masks and they have done a great job providing activities to keep everyone entertained - it is lovely to see the updates on Facebook.
Thank you for your lovely comments and taking the time to write a review. We share all of the feedback with the entire team, as it helps us all understand what we are getting right and if there is anywhere we might improve. Thank you again for sharing your experiences with us, we really appreciate it.
Since then staff have gone over and above in protecting my Aunt and providing a full programme of activities to keep her and the other residents stimulated and happy. Contact has been encouraged through phone calls, video chats and even web get-togethers.The social media page is posted almost daily, so that family and friends know what has been going on. The quality of care and support has been very good, and I am confident that has not changed. All staff have always been so welcoming, approachable and keen to help in all circumstances. Their all-inclusive policy is good value for money and makes financial planning easier. I would recommend Layston Grove to anyone looking for care for their loved one.
Thank you so much for your positive feedback and taking the time to write a review. I am very proud of my team and all that they do and will ensure they receive this lovely feedback. Thanks again for your wonderful comments, we really appreciate them.
Cannot thank the team enough for all their dedication and outstanding care is given. The care staff are all utterly devoted to giving the residents the best possible experience, the food is exceptional served by friendly hosts, there is also a lifestyle team that encourage him to take part in some really wonderful experiences which he thoroughly enjoyed. The housekeepers were all very kind too. Would recommend Layston Grove highly to anyone considering a Care home for a family member.
Thank you so much for your review and the time taken to write it. We are delighted to hear your positive feedback which we will share with the entire team. Thank you again for your wonderful comments.
Met all of mum's needs - activities, monitoring weight and drink intake.
Friendly and supportive.
Very proactive with her health needs, taking to GP, overseeing district nurse and medicines in an expert way.
Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement. We are delighted with your comments and thank you again for writing a review.
It is expensive but the set price, all-inclusive is very helpful knowing exactly how much to budget for on a monthly basis.
Thank you for taking the time to review our home. We are delighted by your comments and we will share your feedback with the entire team as it helps the team to understand that everyone's effort is appreciated. Thank you again for taking the time to write up a written review.
Overall rating excellent 10 out of 10.
Thank you for taking the time to provide your review of our home. We are delighted that you were so happy with the care and service we provide and we share all our reviews with our entire team. Thank you again for all of your comments.
Mum had a wonderful stay. It was just the respite she needed. She spoke very highly of the very kind and caring staff, who were attentive but respectful of her wishes as to what she wanted to do. Mum is on a lot of medication and is very good at coping with this. As her daughter, I was concerned that this medication wasn't always on time and she had to ask to ensure it was given. What if she hadn't been of sound mind?
Thank you for putting aside time and providing a review of our home. We share all of the reviews and feedback with the entire team and it helps us to understand what we are doing right and where we can improve. Thank you again for all of your comments and we enjoyed having your mother at our home.
Layston Grove is highly recommended. Chosen over others despite being located further away due to excellent and correct first impressions. We have no regrets that our mother came here after discharge from hospital and spent the last few weeks of her life in care (dementia) here. The staff immediately knew our names, and on many occasions, we witnessed high levels of respectful friendly care being given to our mum. All in price per week was not the cheapest, but it was considered good value as it is all-inclusive and the care is high quality. I particularly liked the weekly hairdressing in a house in a quality saloon, weekly hairdo. It is so important a routine for my mother's/generation. Relatives were encouraged to stay for meals and overnight accommodation was arranged as we stayed by our mother's bedside (all free). I wish our mother had been in better health/less advanced dementia as she would have enjoyed participating in many of the various activities that were arranged.
Thank you for taking the time to write a review of Layston Grove. We are delighted that you were so pleased with our care and services. We share all of the reviews and feedback with the entire team, who loved having your mother at our home. Thank you again for all of your comments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 October 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 27 July 2026We currently have three vacancies for care. Please contact Layston Grove for further details.
News (3) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across the Three Counties are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 30 Apr 2025
A Buntingford care home is delighted to have been classed as ‘good’ in all areas rated by the Care Quality Commission (CQC), the second highest rating possible. The team at...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Layston Grove.
Meet the Team (3)

I would like to proudly introduce myself as the Home Manager at Layston Grove.
I have over 30 years of experience in the care sector. I began my career as a Carer and progressed to become a Registered Manager. I hold a Level 4 NVQ Certificate in Leadership in Care and Management and a Level 3 NVQ Certificate in Dementia Care.I am originally from Thailand, the land of smiles. We are known for our hospitality and family-focused values.
I am warm, kind and dedicated to leading the team in providing exceptional, compassionate care to our residents. The residents are my family, and I see them as one of my own. To keep them loved, cared for, and happy makes me happy.
I am a proud Grandmother of 3 and in my spare time I enjoy cooking for my families and friends.

I have worked in care for 19 years, it was my first job when leaving school and I started as a laundry assistant as I was not old enough to be a care assistant at the time. I joined the care team as soon as I was able and soon worked my way up to care team manager, then deputy manager.
I have worked for the Royal Mencap Society supporting adults with learning disabilities, and as a care practitioner, managing a rehabilitation unit for the elderly as part of a multi-disciplinary team.
I joined Layston Grove in September 2019 when we relocated to Buntingford.
I enjoy working in care as I am passionate about improving the lives of the elderly, I am presented with different challenges daily which keeps me busy and the job fresh and exciting.

Janet enjoys her very varied role. Janet loves welcoming all the residents and getting to know them personally.
Janet has worked in an administrative role within the care industry for many years. Working at Layston Grove Janet can combine her administrative skills with her people skills to provide our residents and their families with a warm reception and efficient service. Janet's job keeps her busy but she always finds time to chat with our residents whom Janet considers friends.
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