Oakview Lodge Care & Nursing Home

Princes Avenue, Welwyn Garden City AL7 4DT
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9.5 71 Reviews
  • Oakview Lodge Care & Nursing Home, Welwyn Garden City
Oakview Lodge Nursing Home is a brand new care home in Welwyn Garden City, on the site of the old Queen Elizabeth II hospital, providing residential care in luxury surroundings.

The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The nursing home has 64 large en-suite bedrooms, decorated to a very high standard.

Oakview Lodge Nursing Home has its own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Oakview Lodge has built close links with the local community and often hosts events and meetings to encourage residents to maintain the links with local groups. Visitors are welcome at any time.

Oakview Lodge has its own chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team is on hand to provide drinks and refreshments throughout the day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Oakview Lodge Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rosa Maria Gaiteri (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome at any time.

Parking

  • Oakview Lodge has an on-site car park.

Oakview Lodge Care & Nursing Home Reviews (71)

9.5

Oakview Lodge Care & Nursing Home has a Review Score of 9.5 (9.465) out of 10, based on 19 reviews in the last 2 years.
Over all time Oakview Lodge Care & Nursing Home has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oakview Lodge Care & Nursing Home
  • 26
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Total of 71, showing 1-20
Review from S H (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's health needs changed very suddenly during my visit. Staff present responded quickly, calmly and professionally. I was hugely reassured by the team's response to relieve and treat my mum's condition. As a result, all is now well with Mum. Thank you, Oak View nursing and care staff - you are all
very special people.
Reply from Rosa-Maria Gaiteri, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind review of Oakview Lodge Care & Nursing Home. We're glad we could support your mum quickly and effectively. It means a lot to our team to hear this.

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Review from Michael B (Son of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakview Lodge Care & Nursing Home is an excellent facility. The rooms are spacious and bright, complete with an ensuite. The staff are very attentive and caring and are always there to help. The home has an extensive and varied set of activities during the week, including a cinema and pub for the residents.
The management staff have been excellent and very flexible in ensuring my mother is being well looked after. I am very happy I was able to get my mother there as a resident.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind review, I will pass this on to the team. I am glad that your mother has settled into our care, it is an honour to look after her.

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Review from John O (Son of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my parent was admitted to Oakview Lodge, the first impression was that it does feel like a home and not a hospital. The corridors just in and out with bits of furniture and pictures which gives the feeling you're in a house. Looking down the hallways you cannot see lines of doors. The rooms are
very spacious with underfloor heating and ensuite facilities. Reasonable-sized double-glazed windows. The food is very good and the lounge area has lots of space with tea and coffee provided.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for your kind words. We pride ourselves on offering our residents a home and not simply a place to live.

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Review from K G (Son-in-law of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't recommend Oakview Lodge enough. The staff are truly exceptional, kind, attentive and always go the extra mile. The facilities are top-notch, creating a comfortable and welcoming environment. Most importantly they've taken such wonderful care of our family member. It's a relief knowing they're
in such good hands.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind words. I will ensure they are passed on to the team. Caring for your loved one is a privilege, thank you for choosing us.

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Review from Marie M (Daughter of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault anything about Oakview Lodge. The staff are amazing. Mum has been in Oakview since November 2023 and is very happy. The staff arrange daily activities and keep us posted on Mum's welfare. Although we as a family visit regularly and take Mum out, she is always happy to return to Oakview
Lodge. I would highly recommend Oakview Lodge for your loved one. Thank you to all the staff.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind words. Your mum is a joy to have in the service, always smiling and ready with a wave. Thank you for choosing us.

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Review from Elaine G (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so much happier now she is a resident at Oakview Lodge. The staff are always cheerful and Mum adores them. The family are very impressed with the safety and security and also regular outings with staff, plenty of activities which Mum enjoys. Well done to all the staff and management for their
constant updates. A real down-to-earth team but professional.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind words. It is a pleasure to care for your mother. She is an absolute delight to have in the home.

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Review from Gudrun L (Respite Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a beautiful, welcoming home. There is a happy rapport between all staff who are exceptionally helpful and cheerful. The nurses are most caring and have given me the best of assistance after my operation. The ground floor room was clean and comfortable. There could have been more towel rails
and hooks. The lunch and dinner menu always has two choices. If none of the choices appealed I could order something special. However, there was not much guidance on what else could be served. It took me a while to come to grips with it. A good stay!
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind words and your review. I am glad that you enjoyed your stay. I appreciate the feedback regarding meals and towel rails and will follow up with the relevant teams. Stay well, and you know where we are if you need us again in the future. Please feel free to pop in when you are over this way.

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Review from M F (Next of Kin) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are beyond grateful for the extraordinary care my father has received over these last 4 years. This environment goes way beyond the hotel-like facilities that you first encounter. My dad is treated with dignity, love and humour and above all is listened to 24/7. My mother who comes to visit, is also
looked after with grace and subtlety. Neither have ever been pushed into doing anything that doesn’t suit them. Nothing is forced or hurried. These wonderful caregivers answer a calling. It shows in all they do.
Many times we managed to bring our entire family together from all over the globe. We had access to the large dining room for a huge feast. After that, we moved to the pub and loudly played music from our parent's era. We danced, sang, lived and loved through the rest of the day. Throughout, my dad had his diaper changed, his medication given and all needs seen to. This care continues daily. To all of you at Oakview Lodge; Thank you, from the bottom of our hearts.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind words, I will share them with the team. Working in care is a privilege, and we are grateful for your trust in us to care for your wonderful father.

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Review from Sandra G (Daughter-in-law of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff to residents and family. Efficient and caring and when asked to help, promptly assist. Always working hard and pass information on to other members of staff. Weekly activities are shown to all residents and offered to all. Food is basic, could be a lot better for private care!
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for leaving a review for Oakview Lodge Care & Nursing Home we appreciate all feedback and comments. We are pleased to hear that our staff are always welcoming and that you are happy with the quality of care our staff team provides.

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Review from Martyn S (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has always been treated with dignity and respect. The care workers are very considerate and are extremely good at, not only looking after her physically, but they also take time to engage with her so she feels valued. All the staff do a very good job catering to her needs.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a lovely review for Oakview Lodge Care & Nursing Home. We are so pleased to hear that you are happy with the care our team provides for your mother and that she is always treated with dignity and respect.

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Review from Thomas G (Husband of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my wife became a resident in December 2022, the care and support have been of a very high standard. This is thanks to an excellent team of carers, nurses, and the home manager. All rooms are clean and tidy.
There are daily stimulating activities which are well attended and appreciated. These
are provided by an enthusiastic and engaging team.
There is a consistently good choice of menus and light refreshments as needed throughout the day. There has been good support whenever I have sought to take my wife out for a short trip. I am always welcomed whenever I visit and fully informed of my wife's care needs and plan.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are so pleased to hear that you are happy with the care our staff team provides for your wife, the food is always enjoyable and you're always welcome at our home.

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Review from Allan S (Son of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is in the care home and has always been looked after respectfully and with kindness.
The staff deal with her daily needs as prescribed and will deal with any questions or problems straight away. On occasion, I’ve spoken with the Manager and again been satisfied with any answers given to me.
They
seem to communicate well with each other.
The home is kept clean and maintained. There are activities every day and my mother is encouraged to take part.
Generally, my mother is happy with the food provided.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home we appreciate all comments and feedback. We are pleased to know that you are always well communicated with by our staff team, your mother is cared for with respect and our facilities are always well maintained.

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Review from Ian M (Son of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother receives excellent care, from her cup of tea after her morning shower to a sensitive 'look in' when she's getting into bed. The carers are polite, respectful and interested in her as a person. The activities are appropriate and inclusive; no one puts pressure on her to join in if she'd rather
read or watch TV in her room.
She is encouraged to be fully independent where practical and her visitors are always made welcome.
There was a period when service in the dinning room was poor but that's been addressed and it is now good.
The quality of meals is a bit hit and miss at present - but I know this is being addressed.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a lovely review for Oakview Lodge Care & Nursing Home. We are pleased to know that your mother receives excellent care at our home and you are always made to feel welcome. I will share your kind words with the rest of the staff team.

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Review from Helen G (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
A warm and welcoming environment with a strong commitment to delivering the best care to residents.
Appreciate carers are busy but if those assigned to keeping bedrooms neat and tidy could also water plants, remove dead flowers etc as part of those duties, that would be much appreciated.
The recreational
activities are welcomed and it would be great if more could be done to keep minds and bodies stimulated!
Opportunities for improvement: there has been a noticeable decline in the number of carers and at times ground floor residents seem to be the ones impacted as priority is given to the 2nd and 3rd floors. There is also a frustration that clothing goes missing even though every item in the wardrobe is clearly marked with the room number. This is very upsetting as it's a matter of dignity that all residents should be wearing their own clothes. I have also seen dining areas with food on the floor that has not been cleared away between meals.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

We appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.

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Review from C J (Sister of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff where my sister is are great. Much effort to make the residents comfortable and happy. Much entertainment available and activities even though my sister is now unable to join in. Always a smile and a friendly welcome when I arrive.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are so pleased to hear that you are happy with the care and activities we provide for your sister. It is also wonderful to know that when you visit our home you are always made to feel welcome by our staff team.

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Review from Sally H (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Oakview take really good care of my mum who is a resident there and of my Dad who is a regular visitor and is made to feel so welcome whenever he is there. We expect first-class care for Mum - and she gets it - but to offer such kindness to Dad is an example of a place which really cares
about people.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to review Oakview Lodge Care & Nursing Home. We are so pleased to hear that you are happy with the care we provide for your mum and you and your family always feel welcome at our home.

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Review from S F (Daughter of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Staff turnover is very high, always different faces, dementia sufferers need consistency. Personal care is very poor, hair not washed, finger nails always dirty, toenails cut very rarely. Room cleanliness is poor, always fluff and bits of food on the floor, table is always sticky, windowsills dusty.
Communication is difficult with staff, there is a language barrier, unable to understand response. Emails not replied to in a timely manner. Never offered a drink as a visitor, always have to ask for a drink for my mum. My mum is often left with no glasses on, she cannot see without these.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

We appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.

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Review from Peter J (Son of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I personally witnessed first-hand the lack of carers in this place. There was not a single day that the elderly residents were not waiting or shouting out for a carer to attend them. Some of the carers who attended my mother were so heavy-handed they left her in agony and in tears. They knew she was
dying but that didn’t matter! In the end, one of the females in our family stayed in the room as they attended to our mother. Do not be fooled by the appearance of this place it looks like a hotel but behind the flaps of paint are horrendous cracks! We ended up sleeping there because I did not believe my mother would have been attended to properly during the night if left alone. I can honestly say that I live with guilt and regret that my wonderful mother spent her final days in that place!
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

We appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.

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Review from Lisa G (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakview Lodge Care & Nursing Home is a very clean and welcoming care home which has a hotel feel along with excellent facilities.
Dad was exceptionally well cared for from the minute he arrived. All the staff were kind, caring and considerate, taking time to understand him, his needs and his character,
often going above and beyond for him. Not only did the staff look after Dad so well, they were very kind and supportive to all the family.
A fantastic care home that I would have no hesitation in recommending.
Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are pleased to hear that you have been happy with the care and time our staff have given to your Dad and that you have all felt supported as a family. Your kind words mean a lot to us, I will share your wonderful review with the rest of our staff team.

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Review from J H (Husband of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been cared for at Oakview for 18 months. She is looked after with kindness and respect. She thoroughly enjoys the food, and her needs are met. Staff communicate readily and make me welcome during my visits. The facilities are good; we enjoy Hattie's tea room and the garden.
Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your wife.
It has been our pleasure to care for her. I will share your feedback with the team, and they will appreciate your kind words.

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Current Review Score: 9.5 (9.465)

Overview of Review Score

The Review Score of 9.5 (9.465) out of 10 for Oakview Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.465 for Oakview Lodge Care & Nursing Home is calculated as follows: ( (148 Excellents x 5) + (41 Goods x 4) + (14 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 217 Ratings = 4.465
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakview Lodge Care & Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Rosa-Maria

Rosa-Maria Gaiteri

Job Title: Home Manager Joined: 2025

Rosa is the Home Manager at Oakview Lodge Care & Nursing Home, bringing strong leadership skills and a commitment to excellence in care. She is dedicated to maintaining high standards while ensuring the well-being of residents and their families remains her top priority. With a compassionate approach, Rosa strives to create a supportive and nurturing environment for everyone at Oakview Lodge.

Frequently Asked Questions about Oakview Lodge Care & Nursing Home

What types of Care is Oakview Lodge Care & Nursing Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oakview Lodge Care & Nursing Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Oakview Lodge Care & Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakview Lodge Care & Nursing Home to the centre of Welwyn Garden City?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakview Lodge Care & Nursing Home to verify any information. View our terms and conditions. Oakview Lodge Care & Nursing Home has an Enhanced Service - more info.