Oakview Lodge Care Home

Welwyn Garden City, AL7 4HQ

Oakview Lodge Care Home opened in January and provides residential and dementia care and support in a quiet residential area.

Situated on the edge of the Welwyn Garden City, on the site of the old Queen Elizabeth II hospital the heart of rural Hertfordshire, Oakview Lodge Care Home is one of Country Court Care's purpose-built homes.

It is here that personalised, family-led care is delivered by devoted and capable staff, highly competent in caring for the needs and wishes of each individual resident.

The care home boasts 64 en-suite bedrooms, a hair salon, relaxation spa, a café/bistro, a shop, a cinema room, family room, private dining area and numerous lounges/communal areas.

Group: Country Court Care

Person in charge: Teresa Torres (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Oakview Lodge is set on the site of the old Queen Elizabeth II hospital, on the south east side of Welwyn Garden City.

Visiting:

Oakview is now open and would like to welcome everyone to come in and see the wonderful home.

Parking:

Oakview Lodge boasts a generously sized car park.

Latest Care Quality Commission* Report on Oakview Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Oakview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Oakview Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.71 for Oakview Lodge Care Home is calculated as follows: ( (69 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.71

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Oakview Lodge Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Oakview Lodge Care Home has a Review Score of 9.3 (9.335) from 8 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oakview Lodge Care Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oakview Lodge Care Home

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

The thing that impresses me the most is the activities and entertainment that is provided most days. The thought that goes into these days is beautiful and works on all sorts of levels. Most of all is the smiles it put on most of the resident's faces.

How likely would you be to recommend Oakview Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

It's a beautiful and extremely welcoming care home. I originally never thought I would want my grandmother to go to a care home, and had visited others and they had always been very dark and depressing, and felt very clinical and not at all somewhere I would want to stay! This is totally different; there are beautiful communal spaces, with additional themed areas such as the tea room, cinema, pub, as well as areas in each corridor which have all been well thought out. The staff are incredibly friendly and great fun, and there are a continuous range of activities across the week for the residents - from planting in the garden, indoor bowls, crafts, and more. It's actually a pleasure to come and visit, and I feel very confident my grandmother is looked after and well loved here.

How likely would you be to recommend Oakview Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Brilliant place. If I could live here myself I would...not old enough yet! What a place. Every whim and wish is cared for. There is a cinema, pub, spa room, play area for kids of all ages, that includes me. They have boggle! what can I say. A wonderful place with very attentive staff. Food I understand is also very good! One thing they need is a Piano! There are events that go on all the time. Just need to join in. Rooms are very good, and the whole place is decorated very tastefully.
I would say even better than a first class hotel! Oh and there is a small gym too.

How likely would you be to recommend Oakview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very impressed with the care and attention given from all the staff we have met today. Nothing has been too much trouble.

How likely would you be to recommend Oakview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are absolutely fantastic, nothing is too much trouble. They are extremely friendly and take the time to get to know the people they care for. I have been very impressed. Moving to a care home was a big change for my Gran and they have helped to support her with this transition.

How likely would you be to recommend Oakview Lodge Care Home? Likely

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Average Rating:   4.2 out of 5

This is a brand new care home where everything is new, immaculately kept and always smells fresh. Having had some rough experiences with some other care homes, we are delighted with the care my father in law has received. The staff couldn't be more attentive and caring, and he has built a good rapport with them, enjoying a laugh and a joke, they always seem to have time for him. My father in law is happy to be there. Highly recommended if you are looking for a caring home for your loved one.

How likely would you be to recommend Oakview Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Putting my mother in a care home was always a last resort as other care homes I had visited seemed depressing places where the residents were just waiting to die. However, when I went to Oakview Lodge, expecting it to be like that, I found somewhere that was the opposite - bright, cheerful, happy, clean with wonderful facilities. I was completely blown away and felt it was definitely a place I would be happy for my mother to live in. Since she moved in nearly two weeks ago, I have not been disappointed. She can have a glass of wine with her meals (something she always enjoyed), have her hair done, watch the TV in the comfortable lounge, whilst being served cups of tea and delicious cakes (also available to visitors!). There are activities for those who wish to participate and when the weather was warm last week, my mother was able to go out in the garden and have ice cream and sherry! The staff are lovely and caring - if anyone looks a bit sad or lonely they are soon cheered up.

How likely would you be to recommend Oakview Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Oakview Lodge is not at all what I expected from a care home. We had always said that there was no way my grandmother would go into a home, but this place is amazing. It's beautiful, everything is new, it's more like a luxury hotel! Lounges with smart modern furniture, dining tables with crisp white tablecloths and polished silverware, and so many facilities - hair and nail salon, cinema, pub, massage spa, family games room, tea room... it's wonderful! There are lots of thoughtful details, like old photos of the local area on the walls etc.
The staff have been very accommodating to my grandmother's needs and preferences, to make her feel as comfortable and "at home" as possible. I have visited several times since she moved in last week and everyone is always friendly and welcoming.
I wouldn't hesitate to recommend this place to anyone considering a care home for their loved one.

How likely would you be to recommend Oakview Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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Awards / Recognitions

February 2018

April 2017

February 2016

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Care Home Idol 2016

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