Oakview Lodge Care & Nursing Home

Princes Avenue, Welwyn Garden City AL7 4DT
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9.5 78 Reviews
  • Oakview Lodge Care & Nursing Home, Welwyn Garden City
Oakview Lodge Nursing Home is a brand new care home in Welwyn Garden City, on the site of the old Queen Elizabeth II hospital, providing residential care in luxury surroundings.

The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The nursing home has 64 large en-suite bedrooms, decorated to a very high standard.

Oakview Lodge Nursing Home has its own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Oakview Lodge has built close links with the local community and often hosts events and meetings to encourage residents to maintain the links with local groups. Visitors are welcome at any time.

Oakview Lodge has its own chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team is on hand to provide drinks and refreshments throughout the day.
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Care Provided by Oakview Lodge Care & Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

These prices are only a guideline, please contact Oakview Lodge Care & Nursing Home to find out the exact price for your requirements.

Contact Oakview Lodge Care & Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oakview Lodge Care & Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rosa Maria Gaiteri (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome at any time.

Parking

  • Oakview Lodge has an on-site car park.

Oakview Lodge Care & Nursing Home Reviews (78)

9.5

Oakview Lodge Care & Nursing Home has a Review Score of 9.5 (9.549) out of 10, based on 25 reviews in the last 2 years.
Over all time Oakview Lodge Care & Nursing Home has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oakview Lodge Care & Nursing Home
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Total of 78, showing 41-60
Review from Carole P (Power of Attorney of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakview Lodge Care & Nursing Home is a beautiful, caring, comfortable care home. Residents are loved and cared for by wonderful staff as if they are family. Residents are treated with kindness, respect and dignity.
All staff value the residents and form great understanding of their needs. Staff are
always kind, considerate and courteous.
The inside and outside spaces are maintained to exceptionally high standards. Individual rooms are spacious with excellent facilities.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your loved one, it is our pleasure to care for them as part of our Oakview family. I will pass your kind words on to the staff team.
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Review from Tina A (Sister-in-law of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my brother-in-law received at Oakview Lodge was exceptional from start to finish.
His preferences were taken into account and consistently respected.
Every member of staff was welcoming and helpful to all of us who visited.
The manager and clinical lead, in particular, were readily available
to answer questions and offer support.
As a family, we felt that our views were taken into consideration and acted upon appropriately, even in distressing circumstances.
There is a genuine feeling of welcome and calm throughout the building, which is very reassuring to residents and visitors alike.
There is a high level of cleanliness in all areas, and patients receive excellent personal care.
I would not hesitate to recommend Oakview Lodge to anybody looking for a well-run, caring and welcoming place for themselves or a loved one.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to write a review for Oakview Lodge Care Home. We are delighted to hear how happy you have been with our care of your loved one; it has been our pleasure to care for him as part of our family here at Oakview. I will pass your kind words on to our staff team.
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Review from G Q (Sister of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Visited my sister recently. Found no hairdresser, her hair was very long, nails long, teeth looked not cleaned. Twice managed to get her to understand, brain working, but only can say yes/no that she was hungry - went and asked for something, got yoghurt and pot custard, looked very unkept. I know one
member had left short staff due to regulations - that person kept it going, spot on. Sorry to say has gone down in standard. Staff do their best, but £1,500, should be better care. I asked her as she had been a matron, was she satisfied with her care, she shook her head and said no. Sorry, but I am only saying my true thoughts. I know it is very hard at the moment. They are doing their best, but think this is not good enough. Staff helpful and nice.
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Review from Christina C (Daughter of Resident) published on 11 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who has dementia, has just moved to Oakview. The staff have been excellent in helping her adjust to a new environment and learning what her needs are. Booking visits has been smooth and very well organised when we attended.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home; it's wonderful to hear that your mother has settled so well with us. We are very happy to care for her as part of our Oakview family.
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Review from Catherine W (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing.
The home manager is quick to respond. The staff juggle all sorts of tasks with style. They are charming and helpful and are exceptionally kind.
My mother is as happy at Oakview Lodge as anyone separate from their family with dementia could be. I am confident she is safe.
Improvements
would be:
Introduction of the screen visiting area should have been faster as there was the ideal room - private dining room. This delay meant my sister and I did not have face to face contact with our father (also at Oakview Lodge until his death in December 2020) as we should have. That leaves unnecessary pain and for the cost of Oakview Lodge, the service should be as good as other care homes.
Parking can be difficult e.g. Friday 7th May we could not park nearby. One area blocked by bags of sand that have been there for almost two years.
Planting in gardens - neat and green but some colour is needed. A few dozen daffs and tulips are cheap and more popular with that age range than an expensive marketing giraffe by the roadside.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to write a review for Oakview Lodge Care Home; we appreciate all comments and feedback. We are pleased to hear how happy you are with our care for your mother. Please be assured that we have addressed all the concerns that you raised in your review and have already received compliments on the new flowers planted at the front of our home. We will continue to work on our gardens throughout the summer months with our residents as part of our Country Court in Bloom project.
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Review from Linda G (Daughter of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Oakview Lodge since October 2018; it's a lovely, modern, friendly, happy home.
I have always found all staff and management approachable dealing with any requests as needed, very caring, always trying to make each day the best it can be.
This last year has been such a
difficult one, for both staff and residents, we look forward to life getting back to normal now.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for leaving a review for Oakview Lodge Care & Nursing Home; we appreciate all comments and feedback. It is our pleasure to care for your mother as part of our Oakview family, and we look forward to seeing you again soon.
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Review from Sue S (Daughter of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Oakview during both the lockdown periods, and the family have been so grateful for the care and attention she has received, especially as we were unable to visit until recently. The home arranged video calls so we could see that she was being well looked after, and it made her
feel in touch with her family. We are contacted by the nursing staff if there are any problems with my mother's health, and the management has kept us fully informed of all the updates because of the Covid regulations.
The rooms are always clean and tidy and beautifully decorated, and the staff are very caring both to Mum as a resident and to us as a family.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are delighted that you are so pleased with our care for your mother. We look forward to welcoming you back to our home as visiting restrictions ease.
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Review from Stephen P (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum came to Oakview Lodge, she was in a bad way after very poor care in another home. The home manager took her in, and the change was dramatic, and I can never thank her enough for the change in my mum. The staff are wonderful and very helpful. I can't praise the home enough for their care
of my mum.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave a review for Oakview Lodge Care Home; we appreciate all comments and feedback. We are delighted to hear that you are so pleased with our care for your mother; it is a pleasure to care for her as part of our family here at Oakview Lodge.
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Review from Helen (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a stint of respite care at Oakview Lodge. Staff were very pleasant, caring and professional. Rooms were modern and kept very clean; all residents were treated with the utmost respect by everyone I saw there.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home, we are very pleased to hear how happy you have been with the care of your mother.
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Review from Steve M (Son of Resident) published on 3 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent 9 months at Oakview Lodge Care and Nursing Home. His medical condition had deteriorated enough that he needed full-time care, he was located a room on the nursing floor, his room was a good size with ensuite facilities and was finished to a high standard. The whole care home is beautifully
decorated, well maintained and very clean.
The home provides various activities every day throughout the week for all tastes but my dad particularly enjoyed the quizzes in the afternoons. The staff are very friendly, caring and professional and always helpful, they kept us fully informed of my father's health, we cannot praise them enough. My wife and I are very happy that his last days were in this wonderful home cared for by lovely people. We would highly recommend this care home.
Reply from Breda Neal, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to write a review for Oakview Lodge, we are very pleased that you were happy with the care of your Father and the activities that we provide here for residents. Your kind comments mean a lot to our team and I will ensure that they are passed on to staff.
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Review from G W (Daughter of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad spent 7 months at Oakview Lodge. He became poorly from a pre-existing health condition during the lockdown. As visiting was not allowed we kept in touch by video and the staff were helpful with that when Dad was unsure. Most of the staff were compassionate and caring and Dad had one or two favourites.
Sometimes the staffing levels seemed insufficient, maybe due to the Coronavirus, or maybe due to difficulties with recruitment. As he deteriorated he was kept comfortable and the Care was very good and we were confident Dad was in good hands.
Reply from Andrew Stoner, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to write a review for Oakview Lodge, we are very pleased that you have been so happy with the care of your Dad, especially during the lockdown, it has been a pleasure to care for him. I will pass on your comments and discuss your feedback with our staff team.
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Review from Wendy (Daughter of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care my father has had in the home. The staff are excellent and really care about the residents. The home is beautifully decorated and well maintained and the staff are also very friendly, caring, professional and helpful. I am confident my father is having the very
best care and attention. I can highly recommend this lovely care home.
Reply from Andrew Stoner, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to review Oakview Lodge Care & Nursing Home, we are delighted to hear that you're so happy with the care that your father is receiving. I will pass your comments on to our staff team.
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Review from M G (Son of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place for my mother. Lovely decor, care and the staff are excellent. Clothes washing a bit lax on frequency (some clothes have disappeared even though they are marked with her room number) The lighting is her room is very low, almost dingy.
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Review from Dinshaw B (Husband of Resident) published on 3 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found staff extremely helpful, very kind, they go out of their way to assist you and available at short notice.
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Review from T H (Daughter-in-law of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law came for 3 weeks respite. The care and attention she received were to the highest standard. All carers showed kindness, dignity and respect.
The manager and staff were all outstanding and kept us well informed and were approachable.
I would highly recommend this care home and I thank
you all for making her stay an excellent experience.
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Review from M R (Wife of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff are so helpful and kind. Sometimes, short staff supply, they do their utmost to cover all nursing and caring which is not always easy for them. My family and I are so pleased that my husband is being cared for in this lovely nursing home. Thank you to all.
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Review from J W (Wife of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There are several points to be made.
Unfortunately, the receptionist had not been briefed about our arrival on Saturday 28th October. Eventually, we were conducted to my husband's room but it took some time before he was properly greeted.
Secondly, my husband found nocturnal treatment somewhat unsatisfactory
and insensitive on occasions.
It was a surprise to both of us that some senior staff had not been properly trained in the fitting of conveens.
Finally, on a positive note, my husband was pleased that his weekly French class could be accommodated in "The Pub". My husband joins his fellow members and the teacher in thanking the staff for organising this.
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Review from Andrew W (Son-in-law of Resident) published on 11 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law spent his last 20 months in Oakview Lodge and I just cannot recommend this care home highly enough. The staff go above and beyond the call of duty on a daily basis and were caring in the extreme. It is well managed and staffed with caring people, who treat the residents with compassion
and dignity. The home is always very clean and has a welcoming environment. The carers always have a smile and time for the individuals. Regular activities for the residents are organised daily everyone is supported and encouraged to join in. My father-in-law enjoyed the quizzes, gardening, bingo, baking cakes and eating them. I would have no hesitation in entrusting any of my relatives to their tender care.
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Review from Ann J (Daughter of Resident) published on 10 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum first came to Oakview Lodge for respite in January and is now a permanent resident. I am delighted with the care and support she has received and have every confidence in the staff, who are kind, professional and friendly and treat all the residents with dignity. All mum's visitors are made welcome
when they pop in; we bring my dad to visit several times a week. Nothing is too much trouble; I'm kept updated about mum and we can see the improvement in her in this beautiful, clean home with modern, attractive furnishings and decoration. (Wait 'til you see the gorgeous chairs and sofas in the corridors!) Tasty meals with a glass of wine if she chooses, a café area where she can sit and read the newspaper, and new friends to chat and laugh with. The pampering means her hair is regularly and expertly styled, nails polished and she has even put on some weight!
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Review from Julia B (Daughter-in-law of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top class care home! Quality of furnishings and care are top class. So happy with caring staff. Nothing was too much trouble, it was a home-from-home. Food delicious. Staff very gentle and caring. There is a cinema, pub, restaurant and beautiful gardens. Very modern building and up to date furnishings.
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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Oakview Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.549 for Oakview Lodge Care & Nursing Home is calculated as follows: ( (205 Excellents x 5) + (52 Goods x 4) + (15 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 286 Ratings = 4.549
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakview Lodge Care & Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Rosa-Maria

Rosa-Maria Gaiteri

Job Title: Home Manager Joined: 2025

Rosa is the Home Manager at Oakview Lodge Care & Nursing Home, bringing strong leadership skills and a commitment to excellence in care. She is dedicated to maintaining high standards while ensuring the well-being of residents and their families remains her top priority. With a compassionate approach, Rosa strives to create a supportive and nurturing environment for everyone at Oakview Lodge.

Julia

Julia Rodell

Job Title: Customer Relations Manager Joined: 2025

Julia Rodell is our Customer Relations Manager at Oakview Lodge Care & Nursing Home. Julia will be the first point of contact for new care enquiries to ensure a seamless transition is created for families moving into a care home setting. She is passionate about caring for residents and their families and is excited to network with local businesses in and around Welwyn Garden City.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakview Lodge Care & Nursing Home to verify any information. View our terms and conditions. Oakview Lodge Care & Nursing Home has an Enhanced Service - more info.