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Oakview Lodge Care & Nursing Home

Princes Avenue, Welwyn Garden City, Hertfordshire AL7 4DT
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The staff are absolutely fantastic, nothing is too much troubleHillary S(Granddaughter of Resident/Service User)
Oakview Lodge Care & Nursing Home, Welwyn Garden City
staffed with caring people, who treat the residents with compassion and dignityAndrew W(Son-in-law of Resident/Service User)
Oakview Lodge Care & Nursing Home, Welwyn Garden City
new friends to chat and laugh withAnn J(Daughter of Resident/Service User)
Oakview Lodge Care & Nursing Home, Welwyn Garden City

Oakview Lodge Nursing Home is a brand new care home in Welwyn Garden City, on the site of the old Queen Elizabeth II hospital, providing residential care in luxury surroundings.

The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The nursing home has 64...  

Care Provided by Oakview Lodge Care & Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,700
Residential Dementia CareFrom £1,700From £1,750
Nursing CareFrom £1,800From £1,850

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

Contact Oakview Lodge Care & Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Rosa Maria Gaiteri(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Visitors welcome at any time.

Parking

  • Oakview Lodge has an on-site car park.

Oakview Lodge Care & Nursing Home Reviews (87)

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9.8

Oakview Lodge Care & Nursing Home has a Review Score of 9.8 (9.801) out of 10, based on 26 reviews in the last 2 years. Over all time Oakview Lodge Care & Nursing Home has 87 reviews.

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Showing 87 reviews matching selected criteria
Review from S H (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card
Overall Experience

Mum's health needs changed very suddenly during my visit. Staff present responded quickly, calmly and professionally. I was hugely reassured by the team's response to relieve and treat my mum's condition. As a result, all is now well with Mum. Thank you, Oak View nursing and care staff - you are all very special people.

Reply from Rosa-Maria Gaiteri, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind review of Oakview Lodge Care & Nursing Home. We're glad we could support your mum quickly and effectively. It means a lot to our team to hear this.

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Review from John O (Son of Resident) published on 7 November 2024 Submitted via Postal Card
Overall Experience

When my parent was admitted to Oakview Lodge, the first impression was that it does feel like a home and not a hospital. The corridors just in and out with bits of furniture and pictures which gives the feeling you're in a house. Looking down the hallways you cannot see lines of doors. The rooms are very spacious with underfloor heating and ensuite facilities. Reasonable-sized double-glazed windows. The food is very good and the lounge area has lots of space with tea and coffee provided.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for your kind words. We pride ourselves on offering our residents a home and not simply a place to live.

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Review from K G (Son-in-law of Resident) published on 21 October 2024 Submitted via Postal Card
Overall Experience

I can't recommend Oakview Lodge enough. The staff are truly exceptional, kind, attentive and always go the extra mile. The facilities are top-notch, creating a comfortable and welcoming environment. Most importantly they've taken such wonderful care of our family member. It's a relief knowing they're in such good hands.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind words. I will ensure they are passed on to the team. Caring for your loved one is a privilege, thank you for choosing us.

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Review from Marie M (Daughter of Resident) published on 26 September 2024 Submitted via Postal Card
Overall Experience

I can't fault anything about Oakview Lodge. The staff are amazing. Mum has been in Oakview since November 2023 and is very happy. The staff arrange daily activities and keep us posted on Mum's welfare. Although we as a family visit regularly and take Mum out, she is always happy to return to Oakview Lodge. I would highly recommend Oakview Lodge for your loved one. Thank you to all the staff.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind words. Your mum is a joy to have in the service, always smiling and ready with a wave. Thank you for choosing us.

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Review from Elaine G (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

Mum is so much happier now she is a resident at Oakview Lodge. The staff are always cheerful and Mum adores them. The family are very impressed with the safety and security and also regular outings with staff, plenty of activities which Mum enjoys. Well done to all the staff and management for their constant updates. A real down-to-earth team but professional.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind words. It is a pleasure to care for your mother. She is an absolute delight to have in the home.

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Review from Gudrun L (Respite Resident) published on 1 August 2024 Submitted via Postal Card
Overall Experience

This is a beautiful, welcoming home. There is a happy rapport between all staff who are exceptionally helpful and cheerful. The nurses are most caring and have given me the best of assistance after my operation. The ground floor room was clean and comfortable. There could have been more towel rails and hooks. The lunch and dinner menu always has two choices. If none of the choices appealed I could order something special. However, there was not much guidance on what else could be served. It took me a while to come to grips with it. A good stay!

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind words and your review. I am glad that you enjoyed your stay. I appreciate the feedback regarding meals and towel rails and will follow up with the relevant teams. Stay well, and you know where we are if you need us again in the future. Please feel free to pop in when you are over this way.

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Review from M F (Next of Kin) published on 24 May 2024 Submitted via Website
Overall Experience
We are beyond grateful for the extraordinary care my father has received over these last 4 years. This environment goes way beyond the hotel-like facilities that you first encounter. My dad is treated with dignity, love and humour and above all is listened to 24/7. My mother who comes to visit, is also looked after with grace and subtlety. Neither have ever been pushed into doing anything that doesn’t suit them. Nothing is forced or hurried. These wonderful caregivers answer a calling. It shows in all they do.

Many times we managed to bring our entire family together from all over the globe. We had access to the large dining room for a huge feast. After that, we moved to the pub and loudly played music from our parent's era. We danced, sang, lived and loved through the rest of the day. Throughout, my dad had his diaper changed, his medication given and all needs seen to. This care continues daily. To all of you at Oakview Lodge; Thank you, from the bottom of our hearts.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you so much for your kind words, I will share them with the team. Working in care is a privilege, and we are grateful for your trust in us to care for your wonderful father.

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Review from Sandra G (Daughter-in-law of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

Very friendly staff to residents and family. Efficient and caring and when asked to help, promptly assist. Always working hard and pass information on to other members of staff. Weekly activities are shown to all residents and offered to all. Food is basic, could be a lot better for private care!

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for leaving a review for Oakview Lodge Care & Nursing Home we appreciate all feedback and comments. We are pleased to hear that our staff are always welcoming and that you are happy with the quality of care our staff team provides.

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Review from Martyn S (Son of Resident) published on 18 April 2024 Submitted via Website
Overall Experience

My mother has always been treated with dignity and respect. The care workers are very considerate and are extremely good at, not only looking after her physically, but they also take time to engage with her so she feels valued. All the staff do a very good job catering to her needs.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a lovely review for Oakview Lodge Care & Nursing Home. We are so pleased to hear that you are happy with the care our team provides for your mother and that she is always treated with dignity and respect.

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Review from Ian M (Son of Resident) published on 16 April 2024 Submitted via Website
Overall Experience
My mother receives excellent care, from her cup of tea after her morning shower to a sensitive 'look in' when she's getting into bed. The carers are polite, respectful and interested in her as a person. The activities are appropriate and inclusive; no one puts pressure on her to join in if she'd rather read or watch TV in her room.
She is encouraged to be fully independent where practical and her visitors are always made welcome.
There was a period when service in the dinning room was poor but that's been addressed and it is now good.

The quality of meals is a bit hit and miss at present - but I know this is being addressed.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a lovely review for Oakview Lodge Care & Nursing Home. We are pleased to know that your mother receives excellent care at our home and you are always made to feel welcome. I will share your kind words with the rest of the staff team.

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Review from Helen G (Daughter of Resident) published on 16 April 2024 Submitted via Website
Overall Experience
A warm and welcoming environment with a strong commitment to delivering the best care to residents.
Appreciate carers are busy but if those assigned to keeping bedrooms neat and tidy could also water plants, remove dead flowers etc as part of those duties, that would be much appreciated.
The recreational activities are welcomed and it would be great if more could be done to keep minds and bodies stimulated!

Opportunities for improvement: there has been a noticeable decline in the number of carers and at times ground floor residents seem to be the ones impacted as priority is given to the 2nd and 3rd floors. There is also a frustration that clothing goes missing even though every item in the wardrobe is clearly marked with the room number. This is very upsetting as it's a matter of dignity that all residents should be wearing their own clothes. I have also seen dining areas with food on the floor that has not been cleared away between meals.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

We appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.

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Review from C J (Sister of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

The staff where my sister is are great. Much effort to make the residents comfortable and happy. Much entertainment available and activities even though my sister is now unable to join in. Always a smile and a friendly welcome when I arrive.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are so pleased to hear that you are happy with the care and activities we provide for your sister. It is also wonderful to know that when you visit our home you are always made to feel welcome by our staff team.

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Review from S F (Daughter of Resident) published on 9 April 2024 Submitted via Website
Overall Experience

Staff turnover is very high, always different faces, dementia sufferers need consistency. Personal care is very poor, hair not washed, finger nails always dirty, toenails cut very rarely. Room cleanliness is poor, always fluff and bits of food on the floor, table is always sticky, windowsills dusty. Communication is difficult with staff, there is a language barrier, unable to understand response. Emails not replied to in a timely manner. Never offered a drink as a visitor, always have to ask for a drink for my mum. My mum is often left with no glasses on, she cannot see without these.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

We appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.

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Review from Peter J (Son of Resident) published on 4 April 2024 Submitted via Website
Overall Experience

I personally witnessed first-hand the lack of carers in this place. There was not a single day that the elderly residents were not waiting or shouting out for a carer to attend them. Some of the carers who attended my mother were so heavy-handed they left her in agony and in tears. They knew she was dying but that didn’t matter! In the end, one of the females in our family stayed in the room as they attended to our mother. Do not be fooled by the appearance of this place it looks like a hotel but behind the flaps of paint are horrendous cracks! We ended up sleeping there because I did not believe my mother would have been attended to properly during the night if left alone. I can honestly say that I live with guilt and regret that my wonderful mother spent her final days in that place!

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

We appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.

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Review from Lisa G (Daughter of Resident) published on 20 September 2023 Submitted via Website
Overall Experience
Oakview Lodge Care & Nursing Home is a very clean and welcoming care home which has a hotel feel along with excellent facilities.
Dad was exceptionally well cared for from the minute he arrived. All the staff were kind, caring and considerate, taking time to understand him, his needs and his character, often going above and beyond for him. Not only did the staff look after Dad so well, they were very kind and supportive to all the family.

A fantastic care home that I would have no hesitation in recommending.

Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are pleased to hear that you have been happy with the care and time our staff have given to your Dad and that you have all felt supported as a family. Your kind words mean a lot to us, I will share your wonderful review with the rest of our staff team.

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Review from J H (Husband of Resident) published on 17 July 2023 Submitted via Website
Overall Experience

My wife has been cared for at Oakview for 18 months. She is looked after with kindness and respect. She thoroughly enjoys the food, and her needs are met. Staff communicate readily and make me welcome during my visits. The facilities are good; we enjoy Hattie's tea room and the garden.

Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your wife.

It has been our pleasure to care for her. I will share your feedback with the team, and they will appreciate your kind words.

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Review from Jane M (Daughter-in-law of Resident) published on 14 July 2023 Submitted via Website
Overall Experience
Overall, extremely satisfied with the care my father-in-law receives. Staff have cared for his medical and emotional needs with compassion, thoughtfulness and great sensitivity when he has been tricky to reach.
Sometimes when we phone, we are unable to speak to anyone and are promised a callback - this doesn't always happen. We know how busy you all are looking after our loved ones, but a call back would be really valued.

Thank you for all that you do at Oakview; we have the utmost gratitude for your care and support.

Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge and for your kind words. We are very pleased that you have been so happy with the care of your father-in-law, and it is our pleasure to care for him.

I am very sorry for the difficulties you have been experiencing with the phone...  

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Review from Teresa R (Daughter of Resident) published on 14 July 2023 Submitted via Website
Overall Experience

Overall, we are happy with Mum's care. Most of the staff are lovely and treat Mum with kindness. I do feel, however, some carers are not as keen on the job and can be a bit sloppy, especially at weekends when it feels there are not enough staff.

Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge; we are pleased that overall you have been happy with your mother's care, and it is our pleasure to care for her.
All feedback is welcome, and as a team, we always look for ways to improve.

I will pass on your comments and concerns to the manager and then discuss your feedback with our team.

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Review from Joanne L (Daughter of Resident) published on 14 July 2023 Submitted via Website
Overall Experience

Dad has been a resident of Oakview Lodge for over two years now. The staff are wonderful and have made his twilight years happy and dignified. His dementia has accelerated very rapidly, and he is sadly approaching end of life, but the entire team at Oakview have dealt with this sensitively and compassionately.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for your review of Oakview Lodge Care & Nursing Home. We are pleased to hear that you are happy with the care our staff team provides for your Dad.

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Review from Eileen W (Daughter of Resident) published on 14 July 2023 Submitted via Website
Overall Experience
Care is good and often very good. Staff are friendly towards relatives, and reception staff are very welcoming. The activities team work hard to provide stimulating experiences for residents.
There are times when language communication with some staff is difficult; this means that representatives have to rely more heavily on other staff.

Contacting the home by phone is a problem. Phone calls often ring out, and when calls are put through to the correct line, the phone is cut off.

Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your parent. Our friendly staff take pride in the high level of care they provide, and some do work extra hard to be understood by all our residents. Unfortunately, we...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 July 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (10) & Events (0)

News
  • 23 Jul 2026

    Oakview Lodge Care & Nursing Home in Welwyn Garden City proudly joined this year's Big Step Out event at Hatfield House, supporting local carers and raising awareness of the invaluable...

  • 20 Apr 2026

    Residents at Oakview Lodge Care & Nursing Home in Welwyn Garden City recently welcomed two very special visitors, as therapy alpacas Doctor Pepper (12) and Jimmy Lee (8) spent time...

  • 16 Mar 2026

    Residents, families, and members of the local community came together for an afternoon of music, dancing, and delicious treats at Oakview Lodge Care & Nursing Home in Welwyn Garden City,...

Upcoming Events

There are no upcoming events for Oakview Lodge Care & Nursing Home.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Country Court
  • 31 Jan 2025Recipient: Country Court
  • 31 Jan 2024Recipient: Country Court

Accreditations

There are no accreditations posted yet for Oakview Lodge Care & Nursing Home.

Meet the Team (2)

Rosa-Maria Gaiteri
Rosa-Maria GaiteriJob Title:Home ManagerJoined: 2025

Rosa is the Home Manager at Oakview Lodge Care & Nursing Home, bringing strong leadership skills and a commitment to excellence in care. She is dedicated to maintaining high standards while ensuring the well-being of residents and their families remains her top priority. With a compassionate approach, Rosa strives to create a supportive and nurturing environment for everyone at Oakview Lodge.

Julia Rodell
Julia RodellJob Title:Customer Relations ManagerJoined: 2025

Julia Rodell is our Customer Relations Manager at Oakview Lodge Care & Nursing Home. Julia will be the first point of contact for new care enquiries to ensure a seamless transition is created for families moving into a care home setting. She is passionate about caring for residents and their families and is excited to network with local businesses in and around Welwyn Garden City.

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