Oakview Lodge Care & Nursing Home

Princes Avenue, Welwyn Garden City AL7 4DT
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9.5 78 Reviews
  • Oakview Lodge Care & Nursing Home, Welwyn Garden City
Oakview Lodge Nursing Home is a brand new care home in Welwyn Garden City, on the site of the old Queen Elizabeth II hospital, providing residential care in luxury surroundings.

The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The nursing home has 64 large en-suite bedrooms, decorated to a very high standard.

Oakview Lodge Nursing Home has its own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Oakview Lodge has built close links with the local community and often hosts events and meetings to encourage residents to maintain the links with local groups. Visitors are welcome at any time.

Oakview Lodge has its own chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team is on hand to provide drinks and refreshments throughout the day.
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Care Provided by Oakview Lodge Care & Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

These prices are only a guideline, please contact Oakview Lodge Care & Nursing Home to find out the exact price for your requirements.

Contact Oakview Lodge Care & Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oakview Lodge Care & Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rosa Maria Gaiteri (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome at any time.

Parking

  • Oakview Lodge has an on-site car park.

Oakview Lodge Care & Nursing Home Reviews (78)

9.5

Oakview Lodge Care & Nursing Home has a Review Score of 9.5 (9.549) out of 10, based on 25 reviews in the last 2 years.
Over all time Oakview Lodge Care & Nursing Home has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oakview Lodge Care & Nursing Home
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Total of 78, showing 21-40
Review from Ian M (Son of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother receives excellent care, from her cup of tea after her morning shower to a sensitive 'look in' when she's getting into bed. The carers are polite, respectful and interested in her as a person. The activities are appropriate and inclusive; no one puts pressure on her to join in if she'd rather
read or watch TV in her room.
She is encouraged to be fully independent where practical and her visitors are always made welcome.
There was a period when service in the dinning room was poor but that's been addressed and it is now good.
The quality of meals is a bit hit and miss at present - but I know this is being addressed.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to write a lovely review for Oakview Lodge Care & Nursing Home. We are pleased to know that your mother receives excellent care at our home and you are always made to feel welcome. I will share your kind words with the rest of the staff team.
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Review from Helen G (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
A warm and welcoming environment with a strong commitment to delivering the best care to residents.
Appreciate carers are busy but if those assigned to keeping bedrooms neat and tidy could also water plants, remove dead flowers etc as part of those duties, that would be much appreciated.
The recreational
activities are welcomed and it would be great if more could be done to keep minds and bodies stimulated!
Opportunities for improvement: there has been a noticeable decline in the number of carers and at times ground floor residents seem to be the ones impacted as priority is given to the 2nd and 3rd floors. There is also a frustration that clothing goes missing even though every item in the wardrobe is clearly marked with the room number. This is very upsetting as it's a matter of dignity that all residents should be wearing their own clothes. I have also seen dining areas with food on the floor that has not been cleared away between meals.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing HomeWe appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.
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Review from C J (Sister of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff where my sister is are great. Much effort to make the residents comfortable and happy. Much entertainment available and activities even though my sister is now unable to join in. Always a smile and a friendly welcome when I arrive.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are so pleased to hear that you are happy with the care and activities we provide for your sister. It is also wonderful to know that when you visit our home you are always made to feel welcome by our staff team.
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Review from S F (Daughter of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Staff turnover is very high, always different faces, dementia sufferers need consistency. Personal care is very poor, hair not washed, finger nails always dirty, toenails cut very rarely. Room cleanliness is poor, always fluff and bits of food on the floor, table is always sticky, windowsills dusty.
Communication is difficult with staff, there is a language barrier, unable to understand response. Emails not replied to in a timely manner. Never offered a drink as a visitor, always have to ask for a drink for my mum. My mum is often left with no glasses on, she cannot see without these.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing HomeWe appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.
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Review from Peter J (Son of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I personally witnessed first-hand the lack of carers in this place. There was not a single day that the elderly residents were not waiting or shouting out for a carer to attend them. Some of the carers who attended my mother were so heavy-handed they left her in agony and in tears. They knew she was
dying but that didn’t matter! In the end, one of the females in our family stayed in the room as they attended to our mother. Do not be fooled by the appearance of this place it looks like a hotel but behind the flaps of paint are horrendous cracks! We ended up sleeping there because I did not believe my mother would have been attended to properly during the night if left alone. I can honestly say that I live with guilt and regret that my wonderful mother spent her final days in that place!
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing HomeWe appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.
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Review from Lisa G (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakview Lodge Care & Nursing Home is a very clean and welcoming care home which has a hotel feel along with excellent facilities.
Dad was exceptionally well cared for from the minute he arrived. All the staff were kind, caring and considerate, taking time to understand him, his needs and his character,
often going above and beyond for him. Not only did the staff look after Dad so well, they were very kind and supportive to all the family.
A fantastic care home that I would have no hesitation in recommending.
Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are pleased to hear that you have been happy with the care and time our staff have given to your Dad and that you have all felt supported as a family. Your kind words mean a lot to us, I will share your wonderful review with the rest of our staff team.
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Review from J H (Husband of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been cared for at Oakview for 18 months. She is looked after with kindness and respect. She thoroughly enjoys the food, and her needs are met. Staff communicate readily and make me welcome during my visits. The facilities are good; we enjoy Hattie's tea room and the garden.
Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your wife.
It has been our pleasure to care for her. I will share your feedback with the team, and they will appreciate your kind words.
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Review from Jane M (Daughter-in-law of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, extremely satisfied with the care my father-in-law receives. Staff have cared for his medical and emotional needs with compassion, thoughtfulness and great sensitivity when he has been tricky to reach.
Sometimes when we phone, we are unable to speak to anyone and are promised a callback -
this doesn't always happen. We know how busy you all are looking after our loved ones, but a call back would be really valued.
Thank you for all that you do at Oakview; we have the utmost gratitude for your care and support.
Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to write a review for Oakview Lodge and for your kind words. We are very pleased that you have been so happy with the care of your father-in-law, and it is our pleasure to care for him.
I am very sorry for the difficulties you have been experiencing with the phone calls.
I have passed this information on to the manager, and we will discuss this matter further with the team.
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Review from Teresa R (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, we are happy with Mum's care. Most of the staff are lovely and treat Mum with kindness. I do feel, however, some carers are not as keen on the job and can be a bit sloppy, especially at weekends when it feels there are not enough staff.
Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to write a review for Oakview Lodge; we are pleased that overall you have been happy with your mother's care, and it is our pleasure to care for her.
All feedback is welcome, and as a team, we always look for ways to improve.
I will pass on your comments and concerns to the manager and then discuss your feedback with our team.
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Review from Joanne L (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident of Oakview Lodge for over two years now. The staff are wonderful and have made his twilight years happy and dignified. His dementia has accelerated very rapidly, and he is sadly approaching end of life, but the entire team at Oakview have dealt with this sensitively and compassionately.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing HomeThank you for your review of Oakview Lodge Care & Nursing Home. We are pleased to hear that you are happy with the care our staff team provides for your Dad.
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Review from Eileen W (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care is good and often very good. Staff are friendly towards relatives, and reception staff are very welcoming. The activities team work hard to provide stimulating experiences for residents.
There are times when language communication with some staff is difficult; this means that representatives have
to rely more heavily on other staff.
Contacting the home by phone is a problem. Phone calls often ring out, and when calls are put through to the correct line, the phone is cut off.
Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your parent. Our friendly staff take pride in the high level of care they provide, and some do work extra hard to be understood by all our residents. Unfortunately, we have been having problems with the phone lines, but we are working to solve this problem.
I will pass on your comments and discuss your feedback with our staff team.
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Review from David V (Mother of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother came into your care for only three weeks before she sadly passed away. From start to finish, what great care she was given. Could not have wished for any better. It’s like a hotel. As for the staff -unbelievable. Many thanks for your first-class care. You are all heroes.
Reply from Nina Rogers, Oakview Lodge at Oakview Lodge Care & Nursing HomeThank you for taking the time to write a review for Oakview Lodge. It was our pleasure to care for your Mum, and your kind words will be shared with the whole Oakview Lodge team.
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Review from J O (Sister of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my brother has received since being in Oakview has been excellent. He is obviously well looked after and cared for,
The nurses will phone if there is any kind of health issue and explain what is being done to treat it. They are all well-informed about his needs and the support he needs. A
lot of empathy and sensitivity are demonstrated by nurses and carers.
Everyone is very welcoming to us as relatives, and always nice to see the friendly reception staff on arrival.
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Review from Peaceman N (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been a hectic time for us as a family since Mum was admitted for end-of-life care. However, the nurses and care assistants have been invaluable to my mum. She has been well looked after and is still being looked after. They are very compassionate, caring and professional in discharging their duties.
I can't thank them enough, especially for the kindness shown towards her.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home; it is our pleasure to care for your mother as part of our family here at Oakview. I will pass your kind words on to the staff team.
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Review from Peter T (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum recently moved into Oakview and seems to have settled in very well. The home seems a lovely, safe and friendly place. It is clean and looks more like a hotel than just a care home. As a family we have been made to feel welcome. The staff seem very friendly to Mum. It is a worrying time when
you have to make the decision to move your parent into a care home, but we think we have made the right choice.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are delighted that you have found Oakview to be a welcoming and comfortable home for your mother.
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Review from Alison B (Daughter of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to the home for end of life care, unfortunately she was only there for just over two weeks. During that time she was cared for with dignity, compassion and as an individual. All the staff were kind and considerate to her and all members of the family. The nursing and medical staff
were a credit to the home, the family were kept aware of and included in any discussions around change in treatment and concerns always listened to. From what I could see the home has wonderful facilities and I am sort of sad that my Mum did not get longer to really enjoy them.
Reply from Hannah Louise Mills, Customer Relations Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave us a review. We will endeavour to share your kind words with the team. It was a pleasure to have cared for your Mum in the short time that we had the pleasure to know her. All the very best for the future.
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Review from Nicola F (Daughter of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad recently moved to Oakview Lodge Care & Nursing Home. From the minute he has arrived he has been exceptionally well cared for. The staff are friendly and reliable. Also as a family, we have also been welcomed and made to feel at ease, and have always answered any questions we had. There is a
lovely selection of things going on for the residents...and the cakes are out of this world! Highly recommend this lovely home for peace of mind when looking after your loved one.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to write a review for Oakview Lodge Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how welcome you've been made to feel and pleased you are with our care for your father, it is our pleasure to care for him as part of our family here at Oakview Lodge.
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Review from Mark T (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Oakview Lodge Care & Nursing Home for three months now. She is very comfortable in her own room, decorated with family photos. She has friends in the home, including the staff! There are activities every day for her to get involved in if she wants. The staff are wonderful and always
enjoy a chat and a laugh with mum. It has taken a load off my mind knowing she is in a safe and friendly environment where we can all visit her whenever we want.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for your kind review of Oakview Lodge Care & Nursing Home. We are delighted at how well your mother has settled with us and it is our pleasure to care for her as part of our family here at Oakview Lodge.
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Review from Gemma C (Granddaughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan is a resident of this care home and she loves it. As a dementia patient she has come on leaps and bounds. The care staff are so lovely and when we ring to talk to her they are so helpful and never have a problem with letting us speak to her. When we went to see her in December the home is lovely,
her room is beautiful and the staff were so sweet. It was the first time seeing her, as she moved there in November so her seeing with my Mum was brilliant. My Aunty, cousin, my mum and myself feel so at ease knowing she is looked after and cared for, so thank you to all the staff and carers at the home.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your grandmother, it is our pleasure to care for her as part of our Oakview family. We are very pleased to hear how much you enjoyed visiting our home and hope to welcome you back again soon.
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Review from Amy J (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakview Lodge Care & Nursing Home we’re amazing with the care they provided with my dad who went in on the 4th of August. My dad was very comfortable and was there a short while before he went on end of life care, the dignity and respect that was given to my dad day in day out was exceptional.
So
many thanks from my family to the manager and all the carers, hospitality staff, cleaners you all are amazing.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing HomeThank you for taking the time to leave a review for Oakview Lodge, we appreciate all comments and feedback. It was a pleasure to care for your father and get to know your family. We appreciate your kind words and will pass on your thanks to the staff team.
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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Oakview Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.549 for Oakview Lodge Care & Nursing Home is calculated as follows: ( (205 Excellents x 5) + (52 Goods x 4) + (15 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 286 Ratings = 4.549
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakview Lodge Care & Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Rosa-Maria

Rosa-Maria Gaiteri

Job Title: Home Manager Joined: 2025

Rosa is the Home Manager at Oakview Lodge Care & Nursing Home, bringing strong leadership skills and a commitment to excellence in care. She is dedicated to maintaining high standards while ensuring the well-being of residents and their families remains her top priority. With a compassionate approach, Rosa strives to create a supportive and nurturing environment for everyone at Oakview Lodge.

Julia

Julia Rodell

Job Title: Customer Relations Manager Joined: 2025

Julia Rodell is our Customer Relations Manager at Oakview Lodge Care & Nursing Home. Julia will be the first point of contact for new care enquiries to ensure a seamless transition is created for families moving into a care home setting. She is passionate about caring for residents and their families and is excited to network with local businesses in and around Welwyn Garden City.

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