Oakview Lodge Care & Nursing Home

My Mum's mental and physical health have improved greatly since she has been living at Oakview Lodge. The team at Oakview are incredible friendly, great at communicating my Mums needs and assisting with all appointments and services.

My mother in law has been a resident at Oakview Care Home for 15 months now. The team there do everything they can to care for all her physical and cognitive needs. She always looks tidy and clean, staff are friendly and attentive. She has lots of interaction from all members of team. The staff here are very friendly, communicative and helpful. They keep myself and my husband informed of our mum's progress. We are very happy she is in this care home.

Mum's health needs changed very suddenly during my visit. Staff present responded quickly, calmly and professionally. I was hugely reassured by the team's response to relieve and treat my mum's condition. As a result, all is now well with Mum. Thank you, Oak View nursing and care staff - you are all very special people.

When my parent was admitted to Oakview Lodge, the first impression was that it does feel like a home and not a hospital. The corridors just in and out with bits of furniture and pictures which gives the feeling you're in a house. Looking down the hallways you cannot see lines of doors. The rooms are very spacious with underfloor heating and ensuite facilities. Reasonable-sized double-glazed windows. The food is very good and the lounge area has lots of space with tea and coffee provided.

I can't recommend Oakview Lodge enough. The staff are truly exceptional, kind, attentive and always go the extra mile. The facilities are top-notch, creating a comfortable and welcoming environment. Most importantly they've taken such wonderful care of our family member. It's a relief knowing they're in such good hands.

I can't fault anything about Oakview Lodge. The staff are amazing. Mum has been in Oakview since November 2023 and is very happy. The staff arrange daily activities and keep us posted on Mum's welfare. Although we as a family visit regularly and take Mum out, she is always happy to return to Oakview Lodge. I would highly recommend Oakview Lodge for your loved one. Thank you to all the staff.

Mum is so much happier now she is a resident at Oakview Lodge. The staff are always cheerful and Mum adores them. The family are very impressed with the safety and security and also regular outings with staff, plenty of activities which Mum enjoys. Well done to all the staff and management for their constant updates. A real down-to-earth team but professional.

This is a beautiful, welcoming home. There is a happy rapport between all staff who are exceptionally helpful and cheerful. The nurses are most caring and have given me the best of assistance after my operation. The ground floor room was clean and comfortable. There could have been more towel rails and hooks. The lunch and dinner menu always has two choices. If none of the choices appealed I could order something special. However, there was not much guidance on what else could be served. It took me a while to come to grips with it. A good stay!

Many times we managed to bring our entire family together from all over the globe. We had access to the large dining room for a huge feast. After that, we moved to the pub and loudly played music from our parent's era. We danced, sang, lived and loved through the rest of the day. Throughout, my dad had his diaper changed, his medication given and all needs seen to. This care continues daily. To all of you at Oakview Lodge; Thank you, from the bottom of our hearts.

Very friendly staff to residents and family. Efficient and caring and when asked to help, promptly assist. Always working hard and pass information on to other members of staff. Weekly activities are shown to all residents and offered to all. Food is basic, could be a lot better for private care!

My mother has always been treated with dignity and respect. The care workers are very considerate and are extremely good at, not only looking after her physically, but they also take time to engage with her so she feels valued. All the staff do a very good job catering to her needs.

The quality of meals is a bit hit and miss at present - but I know this is being addressed.

Opportunities for improvement: there has been a noticeable decline in the number of carers and at times ground floor residents seem to be the ones impacted as priority is given to the 2nd and 3rd floors. There is also a frustration that clothing goes missing even though every item in the wardrobe is clearly marked with the room number. This is very upsetting as it's a matter of dignity that all residents should be wearing their own clothes. I have also seen dining areas with food on the floor that has not been cleared away between meals.

The staff where my sister is are great. Much effort to make the residents comfortable and happy. Much entertainment available and activities even though my sister is now unable to join in. Always a smile and a friendly welcome when I arrive.

Staff turnover is very high, always different faces, dementia sufferers need consistency. Personal care is very poor, hair not washed, finger nails always dirty, toenails cut very rarely. Room cleanliness is poor, always fluff and bits of food on the floor, table is always sticky, windowsills dusty. Communication is difficult with staff, there is a language barrier, unable to understand response. Emails not replied to in a timely manner. Never offered a drink as a visitor, always have to ask for a drink for my mum. My mum is often left with no glasses on, she cannot see without these.

I personally witnessed first-hand the lack of carers in this place. There was not a single day that the elderly residents were not waiting or shouting out for a carer to attend them. Some of the carers who attended my mother were so heavy-handed they left her in agony and in tears. They knew she was dying but that didn’t matter! In the end, one of the females in our family stayed in the room as they attended to our mother. Do not be fooled by the appearance of this place it looks like a hotel but behind the flaps of paint are horrendous cracks! We ended up sleeping there because I did not believe my mother would have been attended to properly during the night if left alone. I can honestly say that I live with guilt and regret that my wonderful mother spent her final days in that place!

A fantastic care home that I would have no hesitation in recommending.

My wife has been cared for at Oakview for 18 months. She is looked after with kindness and respect. She thoroughly enjoys the food, and her needs are met. Staff communicate readily and make me welcome during my visits. The facilities are good; we enjoy Hattie's tea room and the garden.

Thank you for all that you do at Oakview; we have the utmost gratitude for your care and support.

Overall, we are happy with Mum's care. Most of the staff are lovely and treat Mum with kindness. I do feel, however, some carers are not as keen on the job and can be a bit sloppy, especially at weekends when it feels there are not enough staff.