Oakview Lodge Care & Nursing Home

Princes Avenue, Welwyn Garden City AL7 4DT
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9.5 72 Reviews
  • Oakview Lodge Care & Nursing Home, Welwyn Garden City
Oakview Lodge Nursing Home is a brand new care home in Welwyn Garden City, on the site of the old Queen Elizabeth II hospital, providing residential care in luxury surroundings.

The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The nursing home has 64 large en-suite bedrooms, decorated to a very high standard.

Oakview Lodge Nursing Home has its own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Oakview Lodge has built close links with the local community and often hosts events and meetings to encourage residents to maintain the links with local groups. Visitors are welcome at any time.

Oakview Lodge has its own chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team is on hand to provide drinks and refreshments throughout the day.
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Care Provided by Oakview Lodge Care & Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

These prices are only a guideline, please contact Oakview Lodge Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Rosa Maria Gaiteri (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome at any time.

Parking

  • Oakview Lodge has an on-site car park.

Oakview Lodge Care & Nursing Home Reviews (72)

9.5

Oakview Lodge Care & Nursing Home has a Review Score of 9.5 (9.461) out of 10, based on 19 reviews in the last 2 years.
Over all time Oakview Lodge Care & Nursing Home has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oakview Lodge Care & Nursing Home
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Total of 72, showing 21-40
Review from J H (Husband of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been cared for at Oakview for 18 months. She is looked after with kindness and respect. She thoroughly enjoys the food, and her needs are met. Staff communicate readily and make me welcome during my visits. The facilities are good; we enjoy Hattie's tea room and the garden.
Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your wife.
It has been our pleasure to care for her. I will share…read more
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Review from Jane M (Daughter-in-law of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, extremely satisfied with the care my father-in-law receives. Staff have cared for his medical and emotional needs with compassion, thoughtfulness and great sensitivity when he has been tricky to reach.
Sometimes when we phone, we are unable to speak to anyone and are promised a callback -
this doesn't always happen. We know how busy you all are looking after our loved ones, but a call back would be really valued.
Thank you for all that you do at Oakview; we have the utmost gratitude for your care and support.
Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge and for your kind words. We are very pleased that you have been so happy with the care of your father-in-law, and it is our pleasure…read more
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Review from Teresa R (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, we are happy with Mum's care. Most of the staff are lovely and treat Mum with kindness. I do feel, however, some carers are not as keen on the job and can be a bit sloppy, especially at weekends when it feels there are not enough staff.
Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge; we are pleased that overall you have been happy with your mother's care, and it is our pleasure to care for her.
All feedback is…read more
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Review from Joanne L (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident of Oakview Lodge for over two years now. The staff are wonderful and have made his twilight years happy and dignified. His dementia has accelerated very rapidly, and he is sadly approaching end of life, but the entire team at Oakview have dealt with this sensitively and compassionately.
Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for your review of Oakview Lodge Care & Nursing Home. We are pleased to hear that you are happy with the care our staff team provides for your Dad.
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Review from Eileen W (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care is good and often very good. Staff are friendly towards relatives, and reception staff are very welcoming. The activities team work hard to provide stimulating experiences for residents.
There are times when language communication with some staff is difficult; this means that representatives have
to rely more heavily on other staff.
Contacting the home by phone is a problem. Phone calls often ring out, and when calls are put through to the correct line, the phone is cut off.
Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your parent. Our friendly staff take pride in the high level of care…read more
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Review from David V (Mother of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother came into your care for only three weeks before she sadly passed away. From start to finish, what great care she was given. Could not have wished for any better. It’s like a hotel. As for the staff -unbelievable. Many thanks for your first-class care. You are all heroes.
Reply from Nina Rogers, Oakview Lodge at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge. It was our pleasure to care for your Mum, and your kind words will be shared with the whole Oakview Lodge team.
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Review from J O (Sister of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my brother has received since being in Oakview has been excellent. He is obviously well looked after and cared for,
The nurses will phone if there is any kind of health issue and explain what is being done to treat it. They are all well-informed about his needs and the support he needs. A
lot of empathy and sensitivity are demonstrated by nurses and carers.
Everyone is very welcoming to us as relatives, and always nice to see the friendly reception staff on arrival.
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Review from Peaceman N (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been a hectic time for us as a family since Mum was admitted for end-of-life care. However, the nurses and care assistants have been invaluable to my mum. She has been well looked after and is still being looked after. They are very compassionate, caring and professional in discharging their duties.
I can't thank them enough, especially for the kindness shown towards her.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home; it is our pleasure to care for your mother as part of our family here at Oakview. I will pass your kind words on…read more
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Review from Peter T (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum recently moved into Oakview and seems to have settled in very well. The home seems a lovely, safe and friendly place. It is clean and looks more like a hotel than just a care home. As a family we have been made to feel welcome. The staff seem very friendly to Mum. It is a worrying time when
you have to make the decision to move your parent into a care home, but we think we have made the right choice.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are delighted that you have found Oakview to be a welcoming and comfortable home for your mother.
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Review from Alison B (Daughter of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to the home for end of life care, unfortunately she was only there for just over two weeks. During that time she was cared for with dignity, compassion and as an individual. All the staff were kind and considerate to her and all members of the family. The nursing and medical staff
were a credit to the home, the family were kept aware of and included in any discussions around change in treatment and concerns always listened to. From what I could see the home has wonderful facilities and I am sort of sad that my Mum did not get longer to really enjoy them.
Reply from Hannah Louise Mills, Customer Relations Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave us a review. We will endeavour to share your kind words with the team. It was a pleasure to have cared for your Mum in the short time that we had the pleasure to…read more
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Review from Nicola F (Daughter of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad recently moved to Oakview Lodge Care & Nursing Home. From the minute he has arrived he has been exceptionally well cared for. The staff are friendly and reliable. Also as a family, we have also been welcomed and made to feel at ease, and have always answered any questions we had. There is a
lovely selection of things going on for the residents...and the cakes are out of this world! Highly recommend this lovely home for peace of mind when looking after your loved one.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how welcome you've been made to feel and…read more
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Review from Mark T (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Oakview Lodge Care & Nursing Home for three months now. She is very comfortable in her own room, decorated with family photos. She has friends in the home, including the staff! There are activities every day for her to get involved in if she wants. The staff are wonderful and always
enjoy a chat and a laugh with mum. It has taken a load off my mind knowing she is in a safe and friendly environment where we can all visit her whenever we want.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for your kind review of Oakview Lodge Care & Nursing Home. We are delighted at how well your mother has settled with us and it is our pleasure to care for her as part of our family here at…read more
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Review from Gemma C (Granddaughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan is a resident of this care home and she loves it. As a dementia patient she has come on leaps and bounds. The care staff are so lovely and when we ring to talk to her they are so helpful and never have a problem with letting us speak to her. When we went to see her in December the home is lovely,
her room is beautiful and the staff were so sweet. It was the first time seeing her, as she moved there in November so her seeing with my Mum was brilliant. My Aunty, cousin, my mum and myself feel so at ease knowing she is looked after and cared for, so thank you to all the staff and carers at the home.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your…read more
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Review from Amy J (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakview Lodge Care & Nursing Home we’re amazing with the care they provided with my dad who went in on the 4th of August. My dad was very comfortable and was there a short while before he went on end of life care, the dignity and respect that was given to my dad day in day out was exceptional.
So
many thanks from my family to the manager and all the carers, hospitality staff, cleaners you all are amazing.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave a review for Oakview Lodge, we appreciate all comments and feedback. It was a pleasure to care for your father and get to know your family. We appreciate your…read more
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Review from Carole P (Power of Attorney of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakview Lodge Care & Nursing Home is a beautiful, caring, comfortable care home. Residents are loved and cared for by wonderful staff as if they are family. Residents are treated with kindness, respect and dignity.
All staff value the residents and form great understanding of their needs. Staff are
always kind, considerate and courteous.
The inside and outside spaces are maintained to exceptionally high standards. Individual rooms are spacious with excellent facilities.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your loved…read more
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Review from Tina A (Sister-in-law of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my brother-in-law received at Oakview Lodge was exceptional from start to finish.
His preferences were taken into account and consistently respected.
Every member of staff was welcoming and helpful to all of us who visited.
The manager and clinical lead, in particular, were readily available
to answer questions and offer support.
As a family, we felt that our views were taken into consideration and acted upon appropriately, even in distressing circumstances.
There is a genuine feeling of welcome and calm throughout the building, which is very reassuring to residents and visitors alike.
There is a high level of cleanliness in all areas, and patients receive excellent personal care.
I would not hesitate to recommend Oakview Lodge to anybody looking for a well-run, caring and welcoming place for themselves or a loved one.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge Care Home. We are delighted to hear how happy you have been with our care of your loved one; it has been our pleasure to care for him…read more
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Review from G Q (Sister of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Visited my sister recently. Found no hairdresser, her hair was very long, nails long, teeth looked not cleaned. Twice managed to get her to understand, brain working, but only can say yes/no that she was hungry - went and asked for something, got yoghurt and pot custard, looked very unkept. I know one
member had left short staff due to regulations - that person kept it going, spot on. Sorry to say has gone down in standard. Staff do their best, but £1,500, should be better care. I asked her as she had been a matron, was she satisfied with her care, she shook her head and said no. Sorry, but I am only saying my true thoughts. I know it is very hard at the moment. They are doing their best, but think this is not good enough. Staff helpful and nice.
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Review from Christina C (Daughter of Resident) published on 11 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who has dementia, has just moved to Oakview. The staff have been excellent in helping her adjust to a new environment and learning what her needs are. Booking visits has been smooth and very well organised when we attended.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home; it's wonderful to hear that your mother has settled so well with us. We are very happy to care for her as part of…read more
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Review from Catherine W (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing.
The home manager is quick to respond. The staff juggle all sorts of tasks with style. They are charming and helpful and are exceptionally kind.
My mother is as happy at Oakview Lodge as anyone separate from their family with dementia could be. I am confident she is safe.
Improvements
would be:
Introduction of the screen visiting area should have been faster as there was the ideal room - private dining room. This delay meant my sister and I did not have face to face contact with our father (also at Oakview Lodge until his death in December 2020) as we should have. That leaves unnecessary pain and for the cost of Oakview Lodge, the service should be as good as other care homes.
Parking can be difficult e.g. Friday 7th May we could not park nearby. One area blocked by bags of sand that have been there for almost two years.
Planting in gardens - neat and green but some colour is needed. A few dozen daffs and tulips are cheap and more popular with that age range than an expensive marketing giraffe by the roadside.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge Care Home; we appreciate all comments and feedback. We are pleased to hear how happy you are with our care for your mother. Please be…read more
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Review from Linda G (Daughter of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Oakview Lodge since October 2018; it's a lovely, modern, friendly, happy home.
I have always found all staff and management approachable dealing with any requests as needed, very caring, always trying to make each day the best it can be.
This last year has been such a
difficult one, for both staff and residents, we look forward to life getting back to normal now.
Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for leaving a review for Oakview Lodge Care & Nursing Home; we appreciate all comments and feedback. It is our pleasure to care for your mother as part of our Oakview family, and we look…read more
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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Oakview Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.461 for Oakview Lodge Care & Nursing Home is calculated as follows: ( (147 Excellents x 5) + (42 Goods x 4) + (14 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 217 Ratings = 4.461
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakview Lodge Care & Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Rosa-Maria

Rosa-Maria Gaiteri

Job Title: Home Manager Joined: 2025

Rosa is the Home Manager at Oakview Lodge Care & Nursing Home, bringing strong leadership skills and a commitment to excellence in care. She is dedicated to maintaining high standards while ensuring the well-being of residents and their families remains her top priority. With a compassionate approach, Rosa strives to create a supportive and nurturing environment for everyone at Oakview Lodge.

Julia

Julia Rodell

Job Title: Customer Relations Manager Joined: 2025

Julia Rodell is our Customer Relations Manager at Oakview Lodge Care & Nursing Home. Julia will be the first point of contact for new care enquiries to ensure a seamless transition is created for families moving into a care home setting. She is passionate about caring for residents and their families and is excited to network with local businesses in and around Welwyn Garden City.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakview Lodge Care & Nursing Home to verify any information. View our terms and conditions. Oakview Lodge Care & Nursing Home has an Enhanced Service - more info.