
A wonderfull respite stay for my mom with great facilities and friendly staff.I A(Respite Resident/Service User)



A wonderfull respite stay for my mom with great facilities and friendly staff.I A(Respite Resident/Service User)



Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.
Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as...
Care Provided by Mercia Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mercia Grange for full pricing details and T&Cs.
Contact Mercia Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Michael McNelis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Parking on-site
Mercia Grange Reviews (123)
Mercia Grange has a Review Score of 9.8 (9.808) out of 10, based on 19 reviews in the last 2 years.
Over all time Mercia Grange has 123 reviews.
We take comfort from knowing that mom is safe and well cared for. She enjoys the various activities that are on offer but doesn't feel pressured to take part if she doesn't wish to. Would highly recommend the home to others in our position.
Generally, I think Mercia Grange is an excellent care home. It has more of a feel of a hotel to it. Spotlessly clean, the dining room like a restaurant with a pleasant ambience. Staff are caring, their job is not always easy as different residents have very different needs.
Fabulous environment both in terms of the physical space/amenities and the care delivered. All residents and their visitors treated with the utmost respect. Nothing is too much trouble to any of the staff. Questions and concerns addressed promptly. Residents autonomy supported at all times. I'm saving up to live here in the future!
It is a real joy to visit her.
Having had cause to be involved with several local care homes I can confidently recommend Mercia Grange. The whole place is spotlessly clean and the staff are fully committed to the care of their residents.
My father was so well cared for at Mercia Grange and I would recommend this home to anyone. Staff are friendly, caring, kind and professional and my father was treated with the utmost dignity and respect and sadly passed away in December.
Whenever we visit we are made to feel very welcome. Our resident friends are treated well with kindness and dignity.
So happy with the care my grandad received at Mercia Grange, the staff were always friendly, helpful, kind, thoughtful and nothing was too much trouble for my grandad or me and my family. When we left my grandad in the care of staff I always felt reassured that he would be well cared for. Thank you all so much.
Nothing was too much trouble and everything was done to a high standard.
He was well and truly looked after right until the very end.
I would 100% recommended this care home to anyone.
Staff are dedicated and very attentive to the needs of the residents in their care. The surroundings are very comfortable and homely. Every seems happy and engaged.
Lovely facility in pleasant location. Very clean and well equipped. Staff attentive, respectful and charming, seem very happy in their work. Care and consideration extended to family of resident. Communication excellent.
I have been visiting Mercia Grange once a week for the past 5 weeks. I initially attended one of their monthly community coffee mornings with my dog and was immediately welcomed and made to feel at ease. I was given an informative chat about the care home and its services and given a guided tour. I was amazed at how well designed the building and amenities were, whilst maintaining a relaxed welcoming environment.
I have since become a volunteer providing dog therapy for the residents through my pet cockapoo. All the staff I have met have been professional, courteous and caring. I have felt supported and encouraged by the staff who always express gratitude for our time and efforts.
We look forward to our visits and thoroughly enjoy meeting the residents and relatives and getting to know them in recent weeks. I have personally found the experience both rewarding and enjoyable and we intend to continue volunteering at Mercia Grange and contributing to resident and care home activities.
Mum went into Mercia Grange after nearly 4 weeks in hospital following which, in addition to physical ailments, she was suffering from extreme anxiety. The process to welcome her on respite was straightforward and the quality and level of care she has received has been first class. She is now looking and sounding the best she has for the last couple of years. All of this was achieved over a 2 week period. She has stayed longer due to Dad also being taken ill and we are now looking at long-term care at Mercia Grange. The care, diligence and attention has been exemplary, from management down.
We needed urgent care for Mum following a period in hospital and Mercia Grange had newly opened. We were told about the home by our district nurse and I visited the same day (a Friday). By Monday evening Mum was resident and comfortable. So comfortable and cared for that she decided to stay! I can now look forward to visiting her again; feels like I have got my mum back!
I have never felt more welcomed and looked after on walking through doors, care/admin staff are fantastic - always ready to help in a professional kind way. The process of the home itself is very straightforward and every little detail is exchanged. My friend is looked after to no end and every member of staff makes them feel at home as best they can. The activities are also great for the residents and the facilities, in general, are of such a wonderful standard.
I am really pleased my father-in-law went to stay in Mercia Grange.
He is really happy with the care and attention he receives. The staff are always cheerful and more than willing to help.
His new home has a good feeling about it the minute you enter the front door.
Very pleased with the all round service from Mercia Grange. The home is newly opened but the care our friend has received has been excellent . Nothing is too much trouble. We are more like family to our friend and the communication we receive from the staff is very encouraging.
The entrance staff were all simply wonderful. The customer relations manager deserves a special mention. She was very professional and had a most caring attitude. She was simply the very best.
I think my scoring of the boxes below expresses my opinion of this care home - far better than I expected. Everyone always very pleasant. The design of the building and quality is excellent.
My Father in Law was the first resident at Mercia Grange. In fact, they opened a few days earlier to accommodate him when he was released early from hospital. Since then they have cared for him brilliantly and he has settled in very well. The staff are all, without exception, both caring and professional. When the family visit they make us all feel very welcome and they address any worries we have immediately. I couldn't be more pleased and am so grateful that the staff are looking after Dad so well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mercia Grange.
Accreditations
There are no accreditations posted yet for Mercia Grange.
Meet the Team (1)

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.
Mercia Grange is a stunning care home with a great team.
I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.
As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.
My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.
Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.
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