Mercia Grange

Mum is settling in now and is happy. The design and layout of the room and suite she is in helps massively. It's a massive peace of mind knowing she is safe and being well looked after and I can enjoy being a daughter again when I visit mum.

This was my first visit to Mercia Grange. This year I have visited a cousin in two other care homes in Lincolnshire and North Yorkshire and all three were of a similarly high standard. What impressed me most was the acknowledgement by all staff of the resident's husband and ourselves as visitors and secondly, the acknowledgement, care and friendliness to the resident by all staff. The tea, coffee and drinks facility was superior to the other two homes that I visited.

Excellent care.

I never knew such peace of mind could exist when looking for a nursing home for my dad. His care has been exemplary, from the moment he arrived the staff couldn’t do enough to make him and us, his family feel at home. Since arriving a couple of months ago he has thrived and his health and well-being have improved beyond all expectations. I cannot praise the staff enough, nothing is too much trouble and the second my dad asks for something it is there. Staff knock his door before entering his room and he is treated with such dignity and respect. The facilities are amazing, the place is more like a 5-star hotel than a care home. If you are looking for a fabulous residential/care/nursing home look no further as you will not find better.

I appreciated your help.

As a son or daughter choosing your parents care or residential home is one of your greatest responsibilities. Trust me when I say that Mercia makes this decision a very easy one to make indeed; a decision that we have not regretted in any way at all.

Overall, quick impressions I found the home very welcoming with a friendly atmosphere. The staff were helpful and accommodating.

My husband is in the nursing unit and is treated with such a high standard of care. It makes his life much more comfortable. All our family and friends who visit are much impressed with the facilities, but it is his care that is most appreciated.

Great place. The staff can't do enough for my mother and their care is second to none. It is just like a five-star hotel. I myself would not have a problem moving in! What a brilliant place, thank you all.

The staff are usually friendly and the facilities are clean. Grandma seems to be pleased with the activities provided and the day trips. It's a shame that the residents can only eat in dining rooms on the same floor as their room but I understand that there must be policies in place that do not allow this. The coffee shop downstairs is a pleasant place to meet up with Grandma.

My mum is looked after very well by the carers on the Wilson floor. She is safe, well dressed, clean and is eating well. Two particular members of staff are good at coming to look after Mum when I leave. I really enjoy volunteering every Wednesday.

Mercia Grange is very impressive in so many ways. Welcome surroundings with very caring and professional carers and most obliging reception staff and management.

From day one, Mum has been treated with genuine care and concern. It has taken a while, but she is now settled and comfortable at Mercia Grange. During this period, the staff have shown tremendous patience and perseverance, ensuring she feels welcome and participated in the many activities. I can't imagine her getting the same level of care and attention anywhere else. And the cakes are fantastic.

My mum has the best care possible. All staff are always friendly and have a smile on their face. Even though there are excellent activities, Mum will not join in many despite friendly encouragement.

Mercia Grange provides excellent care for my increasingly frail mother. They provide peace of mind for our family knowing that she has 24/7 care and help. But care of her physical needs plays only a part as her brain and general optimism are enhanced by the fantastic outings and activities on offer at the home.

Very welcoming and friendly - the staff are extremely kind.

A close friend of mine who did not have any family was in need of end of life care. Mercia Grange was very supportive in helping us to move him into the home and giving our friend all the quality care and support he needed. Although it was a short amount of time he was in Mercia Grange, the care was outstanding and the environment helped to lift all out sprits at this very difficult time.

Thank you for making my friend's last week his most caring and comfortable for a long, long time. I can't say much as he wasn't active or eating, but thanks again.

My wife and I were in need of an emergency care home place for my mother-in-law during Christmas 2018. Mercia Grange had the capacity so we admitted her without knowing much about the care home. In the time since, my father-in-law was also admitted and in fact, passed away whilst at Mercia Grange.

The whole experience from the staff at Mercia Grange has been overwhelming. They have shown nothing but compassion, understanding and at (appropriate) times, humour during a challenging time. The level of care shown to both my parents-in-law has been way beyond what I would have expected, not to mention the care and compassion directed at my wife and her sister and indeed everyone who visited. This compassion and kindness extended to all the staff at Mercia without exception.

I cannot speak highly enough of the place and would recommend it to anyone.

Staff have been amazing and still continue to be with another grandparent that is a resident.