Mercia Grange

538 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EH
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9.9 116 Reviews
  • Mercia Grange, Sutton Coldfield
Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.

Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as regular outings and events.

With a focus on personalised care, the team at Mercia Grange work with each resident and their family to get to know everything they can about their life, needs, likes and dislikes. Then they design care and activity plans tailored to their unique needs and preferences.

Mercia Grange is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1688
  • Self-Funded Residential Dementia Care: from £1778
  • Self-Funded Nursing Care: from £1928
  • RESPITE Self-Funded Residential Care: from £1898
  • RESPITE Self-Funded Residential Dementia Care: from £1988
  • RESPITE Self-Funded Nursing Care: from £2138

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mercia Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Michael McNelis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Parking

  • Parking on-site

Mercia Grange Reviews (116)

Total of 116, showing 81-100
9.9

Mercia Grange has a Review Score of 9.9 (9.910) out of 10, based on 27 reviews in the last 2 years. Over all time Mercia Grange has 116 reviews.

Overall Experience

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Date Published

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Review from Tomas J (Son of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, Mum has been treated with genuine care and concern. It has taken a while, but she is now settled and comfortable at Mercia Grange. During this period, the staff have shown tremendous patience and perseverance, ensuring she feels welcome and participated in the many activities. I can't
imagine her getting the same level of care and attention anywhere else. And the cakes are fantastic.

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Review from Gail S (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has the best care possible. All staff are always friendly and have a smile on their face. Even though there are excellent activities, Mum will not join in many despite friendly encouragement.

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Review from Pauline G (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mercia Grange provides excellent care for my increasingly frail mother. They provide peace of mind for our family knowing that she has 24/7 care and help. But care of her physical needs plays only a part as her brain and general optimism are enhanced by the fantastic outings and activities on offer
at the home.

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Review from B L (Friend of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly - the staff are extremely kind.

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Review from S W (Friend of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A close friend of mine who did not have any family was in need of end of life care. Mercia Grange was very supportive in helping us to move him into the home and giving our friend all the quality care and support he needed. Although it was a short amount of time he was in Mercia Grange, the care was
outstanding and the environment helped to lift all out sprits at this very difficult time.

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Review from Jennifer B (Friend of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for making my friend's last week his most caring and comfortable for a long, long time. I can't say much as he wasn't active or eating, but thanks again.

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Review from Jeffrey H (Son-in-law of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were in need of an emergency care home place for my mother-in-law during Christmas 2018. Mercia Grange had the capacity so we admitted her without knowing much about the care home. In the time since, my father-in-law was also admitted and in fact, passed away whilst at Mercia Grange.


The

whole experience from the staff at Mercia Grange has been overwhelming. They have shown nothing but compassion, understanding and at (appropriate) times, humour during a challenging time. The level of care shown to both my parents-in-law has been way beyond what I would have expected, not to mention the care and compassion directed at my wife and her sister and indeed everyone who visited. This compassion and kindness extended to all the staff at Mercia without exception.


I cannot speak highly enough of the place and would recommend it to anyone.

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Review from Mitch J (Grandson of Resident) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience during a very hard time for me and my family.
Staff have been amazing and still continue to be with another grandparent that is a resident.

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Review from Grace J (Granddaughter of Resident) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely overwhelmed and speechless at the level of care this home offers, to both the residents and the family of those residents. The staff at this care home could not have done anymore to make my grandparents (residents at the home) more settled, supported, comfortable and important, as did they
for me and my family when experiencing the difficult journey of my grandparents’ illnesses. Absolutely incredible and inspiring.

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Review from Lesley J (Daughter of Resident) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Mercia Grange highly enough. My mom and dad are residents and the care they have received has been excellent. The staff are supportive and gentle. Since my dads passing the staff have been sensitive and supportive to the family and nothing is too much trouble. Mercia Grange has been a
big part of my life since Christmas and as a family, we couldn't have got through our difficult time without them.

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Review from Anne D (Daughter of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Mercia Grange now for the last four months. She is so happy and contented; having settled in within a few days. The staff are wonderful, full of fun and professional at the same time. There is always something going on entertainment wise and you hear laughter so much, which can
only be a good thing. As a family, we are extremely grateful for everything you do for our mother. Thank you everybody at Mercia Grange.

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Review from Keith M (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A clean and modern environment with good facilities and organised activities. Everybody is very friendly and helpful which helps when you come from a lonely existence at home. As a close relative, myself and my older brother are satisfied with the help.

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Review from Stuart M (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They worked with family to get mom in quickly following the death of my father. She has eaten better since being at Mercia Grange than at home. Staff are all friendly and caring. Any issues they phone to advise and welcome family input to the care plan.
Mom couldn't be in a better place, she is safe
and has made friends with other residents.

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Review from L M (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous environment both in terms of the physical space/amenities and the care delivered. All residents and their visitors treated with the utmost respect. Nothing is too much trouble to any of the staff. Questions and concerns addressed promptly. Residents autonomy supported at all times. I'm saving
up to live here in the future!

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Review from S I (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, I think Mercia Grange is an excellent care home. It has more of a feel of a hotel to it. Spotlessly clean, the dining room like a restaurant with a pleasant ambience. Staff are caring, their job is not always easy as different residents have very different needs.

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Review from Pauline M (Daughter-in-law of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been made to feel really welcome here from day one. All the staff, including non-care staff, are friendly and welcoming, with no request too much trouble.
We take comfort from knowing that mom is safe and well cared for. She enjoys the various activities that are on offer but doesn't feel pressured
to take part if she doesn't wish to. Would highly recommend the home to others in our position.

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Review from Elizabeth B (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother has been here since June. I haven't been able to visit her for 9 weeks. When I arrived, mum greeted me, she looked so well and is so happy and settled and so well looked after.
It is a real joy to visit her.

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Review from Peter H (Son of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had cause to be involved with several local care homes I can confidently recommend Mercia Grange. The whole place is spotlessly clean and the staff are fully committed to the care of their residents.

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Review from John B (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was so well cared for at Mercia Grange and I would recommend this home to anyone. Staff are friendly, caring, kind and professional and my father was treated with the utmost dignity and respect and sadly passed away in December.

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Review from K S (Friend of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit we are made to feel very welcome. Our resident friends are treated well with kindness and dignity.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Mercia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Mercia Grange is calculated as follows: ( (294 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 322 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mercia Grange is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (96)

Meet the Team (1)

Michael

Michael McNelis

Job Title: Home Manager

Joined: 2024

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.


Mercia Grange is a stunning care home with a great team.


I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.


As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.


My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.


Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.

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