
A wonderfull respite stay for my mom with great facilities and friendly staff.I A(Respite Resident/Service User)



A wonderfull respite stay for my mom with great facilities and friendly staff.I A(Respite Resident/Service User)



Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.
Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as...
Care Provided by Mercia Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mercia Grange for full pricing details and T&Cs.
Contact Mercia Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Michael McNelis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Parking on-site
Mercia Grange Reviews (123)
Mercia Grange has a Review Score of 9.8 (9.808) out of 10, based on 19 reviews in the last 2 years.
Over all time Mercia Grange has 123 reviews.
As a son or daughter choosing your parents care or residential home is one of your greatest responsibilities. Trust me when I say that Mercia makes this decision a very easy one to make indeed; a decision that we have not regretted in any way at all.
Overall, quick impressions I found the home very welcoming with a friendly atmosphere. The staff were helpful and accommodating.
My husband is in the nursing unit and is treated with such a high standard of care. It makes his life much more comfortable. All our family and friends who visit are much impressed with the facilities, but it is his care that is most appreciated.
Great place. The staff can't do enough for my mother and their care is second to none. It is just like a five-star hotel. I myself would not have a problem moving in! What a brilliant place, thank you all.
The staff are usually friendly and the facilities are clean. Grandma seems to be pleased with the activities provided and the day trips. It's a shame that the residents can only eat in dining rooms on the same floor as their room but I understand that there must be policies in place that do not allow this. The coffee shop downstairs is a pleasant place to meet up with Grandma.
My mum is looked after very well by the carers on the Wilson floor. She is safe, well dressed, clean and is eating well. Two particular members of staff are good at coming to look after Mum when I leave. I really enjoy volunteering every Wednesday.
Mercia Grange is very impressive in so many ways. Welcome surroundings with very caring and professional carers and most obliging reception staff and management.
From day one, Mum has been treated with genuine care and concern. It has taken a while, but she is now settled and comfortable at Mercia Grange. During this period, the staff have shown tremendous patience and perseverance, ensuring she feels welcome and participated in the many activities. I can't imagine her getting the same level of care and attention anywhere else. And the cakes are fantastic.
My mum has the best care possible. All staff are always friendly and have a smile on their face. Even though there are excellent activities, Mum will not join in many despite friendly encouragement.
Mercia Grange provides excellent care for my increasingly frail mother. They provide peace of mind for our family knowing that she has 24/7 care and help. But care of her physical needs plays only a part as her brain and general optimism are enhanced by the fantastic outings and activities on offer at the home.
Very welcoming and friendly - the staff are extremely kind.
A close friend of mine who did not have any family was in need of end of life care. Mercia Grange was very supportive in helping us to move him into the home and giving our friend all the quality care and support he needed. Although it was a short amount of time he was in Mercia Grange, the care was outstanding and the environment helped to lift all out sprits at this very difficult time.
Thank you for making my friend's last week his most caring and comfortable for a long, long time. I can't say much as he wasn't active or eating, but thanks again.
My wife and I were in need of an emergency care home place for my mother-in-law during Christmas 2018. Mercia Grange had the capacity so we admitted her without knowing much about the care home. In the time since, my father-in-law was also admitted and in fact, passed away whilst at Mercia Grange.
The whole experience from the staff at Mercia Grange has been overwhelming. They have shown nothing but compassion, understanding and at (appropriate) times, humour during a challenging time. The level of care shown to both my parents-in-law has been way beyond what I would have expected, not to mention the care and compassion directed at my wife and her sister and indeed everyone who visited. This compassion and kindness extended to all the staff at Mercia without exception.
I cannot speak highly enough of the place and would recommend it to anyone.
Staff have been amazing and still continue to be with another grandparent that is a resident.
Absolutely overwhelmed and speechless at the level of care this home offers, to both the residents and the family of those residents. The staff at this care home could not have done anymore to make my grandparents (residents at the home) more settled, supported, comfortable and important, as did they for me and my family when experiencing the difficult journey of my grandparents’ illnesses. Absolutely incredible and inspiring.
I cannot rate Mercia Grange highly enough. My mom and dad are residents and the care they have received has been excellent. The staff are supportive and gentle. Since my dads passing the staff have been sensitive and supportive to the family and nothing is too much trouble. Mercia Grange has been a big part of my life since Christmas and as a family, we couldn't have got through our difficult time without them.
My mother has been at Mercia Grange now for the last four months. She is so happy and contented; having settled in within a few days. The staff are wonderful, full of fun and professional at the same time. There is always something going on entertainment wise and you hear laughter so much, which can only be a good thing. As a family, we are extremely grateful for everything you do for our mother. Thank you everybody at Mercia Grange.
A clean and modern environment with good facilities and organised activities. Everybody is very friendly and helpful which helps when you come from a lonely existence at home. As a close relative, myself and my older brother are satisfied with the help.
Mom couldn't be in a better place, she is safe and has made friends with other residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mercia Grange.
Accreditations
There are no accreditations posted yet for Mercia Grange.
Meet the Team (1)

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.
Mercia Grange is a stunning care home with a great team.
I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.
As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.
My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.
Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.
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