
A wonderfull respite stay for my mom with great facilities and friendly staff.I A(Respite Resident/Service User)



A wonderfull respite stay for my mom with great facilities and friendly staff.I A(Respite Resident/Service User)



Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.
Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as...
Care Provided by Mercia Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mercia Grange for full pricing details and T&Cs.
Contact Mercia Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Michael McNelis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Parking on-site
Mercia Grange Reviews (123)
Mercia Grange has a Review Score of 9.8 (9.808) out of 10, based on 19 reviews in the last 2 years.
Over all time Mercia Grange has 123 reviews.
Both my parents have resided at Marcia Grange, now sadly deceased. My father was on the nursing floor and my mother was on the dementia floor then nursing. The care and compassion during the 2 and a half years has been wonderful. The care and devotion to the residents is heartwarming and the kindness and understanding to me, as a family member, is truly priceless. All the staff are so genuine and the nursing care, faultless.
Although it is difficult to give a broad and balanced review under the current restrictions, I have been impressed with the way my mum has been welcomed into the home under traumatic circumstances, when we had to find a new home very suddenly. I can't praise the customer relations manager highly enough. She has been amazing, getting things sorted very quickly and checking that everything was okay, making us all feel valued. I feel able to telephone at any time and am met with a cheerful response. Which is very important while we are only able to visit for very short times. The carers listen, taking on board and responding to whatever is said either by Mum or me. The reception staff are also helpful and welcoming. Since moving to Mercia Grange, my Mum has started to eat and enjoy her food again and seems particularly impressed by the puddings! So thank you Chef!
Covid has been an absolute nightmare for any care home but from the day I first visited Mercia Grange back in April I felt a warmth and feel good factor immediately and this hasn't changed. Everyone from the nurses to the admin team take a positive interest in every resident and you can talk to anyone and they will know how they are getting on. The staff prepare the residents to welcome their visitors so that they look nice. It's difficult enough visiting in these times but to see that someone has made the effort to shave and put nice clothes on is a lovely surprise and quite touching given people's circumstances. I touched the hand of my friend and instantly knew that he had been moisturised and it felt so lovely and this must feel good too for him, especially being bedbound. He had a smile on his face and the visiting time just flies by. I can't believe the difference in him in the month that he has been there and I leave him knowing that he is well fed and in safe hands.
A very warm and welcoming care home with excellent facilities. Staff are friendly and very helpful in dealing with any concerns regarding Mom’s health and well-being in a caring and professional way. We have extended the respite care and wouldn’t hesitate in making this more permanent if required.
Dad has only been at Mercia Grange a short while but has received some excellent care so far. The carers are very attentive to him and he seems settled in his room which is clean and homely. I think we made a good decision when we chose Mercia Grange.
Both my mother and father spent a period of time at Mercia Grange in respite care due to a deterioration in my mum's general health and following a nasty gastric virus. They came away from Mercia fighting fit again and were able to return to their own home to carry on with their day to day lives supported by me. This was a huge relief period of time for me and I cannot thank the staff at Mercia enough for making their time there so special despite the first week being spent in isolation due to COVID regulations.
My mother settled in extremely well from hospital. The staff are exceptionally friendly and helpful.
When he entered, he was missing the reclining chair he had at home. The staff immediately located and placed a recliner in his room to make him more comfortable.
Even after his discharge, one lady made several calls to me to check how he was doing. This was much appreciated by me, and not something I expected or they were obliged to do.
This is a very friendly and clean home. The staff is fantastic. Very kind to residents and family. The cleanliness is excellent. The food is very good too. The activities provided are so varied and lots of fun for those that attend. I feel very confident that my Father in Law is getting the best care and is treated as a real person and with respect. Myself and my wife want to say a very big thank you to all of the staff in every department. You are all doing a fabulous job.
The quality of care is exceptional at Mercia. I cannot praise the staff highly enough from the cleaners, carers, office staff and management. I know my aunt is not always an easy person to deal with, but the staff soon have her laughing again and joining in with activities. Mercia does not only care for my aunt; they offer a great deal of help and advice to the family. Staff always treat my aunt with affection and dignity.
My friend seemed happy and well cared for.
All my family love Mercia Grange and feel very happy about the care my aunt gets. We have no concerns regarding Mercia Grange, but we have to say that the carers as so special that our expectations were and are more than fulfiled.
It is a beautiful, clean and happy home. I am extremely happy with the wonderful care provided by a lovely team of staff. It's a real home from home environment and nothing is too much trouble. All the carers, nurses, activitiy staff, office staff, cooks, laundry, cleaning, maintenance staff are all golden and I very much appreciate each and every one of them. Thank you to all of you.
I have met many care workers over the last few years, but none have been as caring and helpful as the staff here at Mercia Grange. My wife's stepfather is content, happy and safe and at 99 that's not bad! He is always smiling and happy to meet us. He looks smart and clean and well-fed but happy is the most important and he is!
My relative was one of the first residents, having had a bad experience at another home. He is extremely happy and content and will be 99 on March 2nd this year. The staff all go out of their way to help both residents and family members.
The staff are all wonderful and are lovely to Mum and visitors. Nothing is too much trouble, and you can see they care and are happy.
Mum is settling in now and is happy. The design and layout of the room and suite she is in helps massively. It's a massive peace of mind knowing she is safe and being well looked after and I can enjoy being a daughter again when I visit mum.
This was my first visit to Mercia Grange. This year I have visited a cousin in two other care homes in Lincolnshire and North Yorkshire and all three were of a similarly high standard. What impressed me most was the acknowledgement by all staff of the resident's husband and ourselves as visitors and secondly, the acknowledgement, care and friendliness to the resident by all staff. The tea, coffee and drinks facility was superior to the other two homes that I visited.
Excellent care.
I never knew such peace of mind could exist when looking for a nursing home for my dad. His care has been exemplary, from the moment he arrived the staff couldn’t do enough to make him and us, his family feel at home. Since arriving a couple of months ago he has thrived and his health and well-being have improved beyond all expectations. I cannot praise the staff enough, nothing is too much trouble and the second my dad asks for something it is there. Staff knock his door before entering his room and he is treated with such dignity and respect. The facilities are amazing, the place is more like a 5-star hotel than a care home. If you are looking for a fabulous residential/care/nursing home look no further as you will not find better.
I appreciated your help.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mercia Grange.
Accreditations
There are no accreditations posted yet for Mercia Grange.
Meet the Team (1)

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.
Mercia Grange is a stunning care home with a great team.
I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.
As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.
My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.
Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.
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