Mercia Grange

From the moment that we saw this outstanding care facility, we knew that this was our number one choice and that our aunt would be very happy here. We found the building itself to be of the highest standard - with clean, spacious rooms and communal areas that were very inviting. Upon arrival, we were made to feel incredibly welcome by the caring and friendly staff. In particular, we must mention the customer relations manager, who went above and beyond to make the moving process as seamless as possible. She made all necessary arrangements extremely quickly and was wonderfully supportive throughout what can be a difficult time for families. We cannot thank her enough.

Before the 28 days were up she decided that the care and facilities were what she needed on an ongoing basis. She has made Mercia Grange her home and is happier now than at any time in the last ten years.

Although the facilities are excellent at Mercia Grange the staff are too and it is they who turn excellent premises into an excellent home.

My sister and I had spent most of the summer months looking at various homes for our aunt. We found the whole experience quite distressing until we visited Mercia Grange. From our very first visit, we were welcomed by every member of staff we met with a friendly smile and attitude towards everyone. We were so impressed. We felt that every question was answered with a high standard of knowledge and expertise and there was not a silly question. The home itself provides everything to a very high standard indeed, something that was lacking in other places that we visited. Initially, we placed our aunt in their care for two weeks respite, she is now a full resident. The day that we took her to the home we could not have asked for more, we were obviously upset at leaving her, but the staff made our task easy and without distress to our aunt. We cannot praise the staff enough, we can call any time, day or night, and speak to the staff on my aunt's wing, they are amazing.

Our relative has settled very quickly. She is brighter when we visit and holding a conversation that she couldn't do before. It is not all plain sailing but we can not thank the staff enough.

I was distraught when I realised I could no longer care for my wife at home and needed to find residential care for her. Personal recommendations led me to Mercia Grange where I found the staff as concerned for me as for my wife. I was particularly impressed by the warmth of the welcome of all the staff and the relaxed but safe and efficient atmosphere. The facilities are excellent and the standards of cleanliness and maintenance extremely high. Since her admission my wife has enjoyed the best imaginable care and attention and I am made to feel both welcome and cared for. The staff are prepared to go beyond the limits that can be expected of them in their care giving and their compassion. Over the two months of her stay to date I have found nothing at fault or to give any cause for concern and friends that have visited her all say the same.

Both my parents have resided at Marcia Grange, now sadly deceased. My father was on the nursing floor and my mother was on the dementia floor then nursing. The care and compassion during the 2 and a half years has been wonderful. The care and devotion to the residents is heartwarming and the kindness and understanding to me, as a family member, is truly priceless. All the staff are so genuine and the nursing care, faultless.

Although it is difficult to give a broad and balanced review under the current restrictions, I have been impressed with the way my mum has been welcomed into the home under traumatic circumstances, when we had to find a new home very suddenly. I can't praise the customer relations manager highly enough. She has been amazing, getting things sorted very quickly and checking that everything was okay, making us all feel valued. I feel able to telephone at any time and am met with a cheerful response. Which is very important while we are only able to visit for very short times. The carers listen, taking on board and responding to whatever is said either by Mum or me. The reception staff are also helpful and welcoming. Since moving to Mercia Grange, my Mum has started to eat and enjoy her food again and seems particularly impressed by the puddings! So thank you Chef!

Covid has been an absolute nightmare for any care home but from the day I first visited Mercia Grange back in April I felt a warmth and feel good factor immediately and this hasn't changed. Everyone from the nurses to the admin team take a positive interest in every resident and you can talk to anyone and they will know how they are getting on. The staff prepare the residents to welcome their visitors so that they look nice. It's difficult enough visiting in these times but to see that someone has made the effort to shave and put nice clothes on is a lovely surprise and quite touching given people's circumstances. I touched the hand of my friend and instantly knew that he had been moisturised and it felt so lovely and this must feel good too for him, especially being bedbound. He had a smile on his face and the visiting time just flies by. I can't believe the difference in him in the month that he has been there and I leave him knowing that he is well fed and in safe hands.

A very warm and welcoming care home with excellent facilities. Staff are friendly and very helpful in dealing with any concerns regarding Mom’s health and well-being in a caring and professional way. We have extended the respite care and wouldn’t hesitate in making this more permanent if required.

Dad has only been at Mercia Grange a short while but has received some excellent care so far. The carers are very attentive to him and he seems settled in his room which is clean and homely. I think we made a good decision when we chose Mercia Grange.

Both my mother and father spent a period of time at Mercia Grange in respite care due to a deterioration in my mum's general health and following a nasty gastric virus. They came away from Mercia fighting fit again and were able to return to their own home to carry on with their day to day lives supported by me. This was a huge relief period of time for me and I cannot thank the staff at Mercia enough for making their time there so special despite the first week being spent in isolation due to COVID regulations.

My mother settled in extremely well from hospital. The staff are exceptionally friendly and helpful.

Even after his discharge, one lady made several calls to me to check how he was doing. This was much appreciated by me, and not something I expected or they were obliged to do.

This is a very friendly and clean home. The staff is fantastic. Very kind to residents and family. The cleanliness is excellent. The food is very good too. The activities provided are so varied and lots of fun for those that attend. I feel very confident that my Father in Law is getting the best care and is treated as a real person and with respect. Myself and my wife want to say a very big thank you to all of the staff in every department. You are all doing a fabulous job.

The quality of care is exceptional at Mercia. I cannot praise the staff highly enough from the cleaners, carers, office staff and management. I know my aunt is not always an easy person to deal with, but the staff soon have her laughing again and joining in with activities. Mercia does not only care for my aunt; they offer a great deal of help and advice to the family. Staff always treat my aunt with affection and dignity.

My friend seemed happy and well cared for.

All my family love Mercia Grange and feel very happy about the care my aunt gets. We have no concerns regarding Mercia Grange, but we have to say that the carers as so special that our expectations were and are more than fulfiled.

It is a beautiful, clean and happy home. I am extremely happy with the wonderful care provided by a lovely team of staff. It's a real home from home environment and nothing is too much trouble. All the carers, nurses, activitiy staff, office staff, cooks, laundry, cleaning, maintenance staff are all golden and I very much appreciate each and every one of them. Thank you to all of you.

I have met many care workers over the last few years, but none have been as caring and helpful as the staff here at Mercia Grange. My wife's stepfather is content, happy and safe and at 99 that's not bad! He is always smiling and happy to meet us. He looks smart and clean and well-fed but happy is the most important and he is!

My relative was one of the first residents, having had a bad experience at another home. He is extremely happy and content and will be 99 on March 2nd this year. The staff all go out of their way to help both residents and family members.