Mercia Grange

538 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EH
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9.9 116 Reviews
  • Mercia Grange, Sutton Coldfield
Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.

Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as regular outings and events.

With a focus on personalised care, the team at Mercia Grange work with each resident and their family to get to know everything they can about their life, needs, likes and dislikes. Then they design care and activity plans tailored to their unique needs and preferences.

Mercia Grange is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1688
  • Self-Funded Residential Dementia Care: from £1778
  • Self-Funded Nursing Care: from £1928
  • RESPITE Self-Funded Residential Care: from £1898
  • RESPITE Self-Funded Residential Dementia Care: from £1988
  • RESPITE Self-Funded Nursing Care: from £2138

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mercia Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Michael McNelis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Parking

  • Parking on-site

Mercia Grange Reviews (116)

Total of 116, showing 61-80
9.9

Mercia Grange has a Review Score of 9.9 (9.910) out of 10, based on 27 reviews in the last 2 years. Over all time Mercia Grange has 116 reviews.

Overall Experience

  • 112
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Date Published

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Review from Robert T (Son of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact, I found that Mercia Grange was extremely professional and helpful. They explained about the covid protocols and what services and care they would offer my Dad.
When he entered, he was missing the reclining chair he had at home. The staff immediately located and placed a recliner
in his room to make him more comfortable.
Even after his discharge, one lady made several calls to me to check how he was doing. This was much appreciated by me, and not something I expected or they were obliged to do.

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Review from G P (Son-in-law of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very friendly and clean home. The staff is fantastic. Very kind to residents and family. The cleanliness is excellent. The food is very good too. The activities provided are so varied and lots of fun for those that attend. I feel very confident that my Father in Law is getting the best care
and is treated as a real person and with respect. Myself and my wife want to say a very big thank you to all of the staff in every department. You are all doing a fabulous job.

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Review from L J (Niece of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care is exceptional at Mercia. I cannot praise the staff highly enough from the cleaners, carers, office staff and management. I know my aunt is not always an easy person to deal with, but the staff soon have her laughing again and joining in with activities. Mercia does not only care
for my aunt; they offer a great deal of help and advice to the family. Staff always treat my aunt with affection and dignity.

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Review from J J (Friend of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and helpful.
My friend seemed happy and well cared for.

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Review from K J (Niece of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my family love Mercia Grange and feel very happy about the care my aunt gets. We have no concerns regarding Mercia Grange, but we have to say that the carers as so special that our expectations were and are more than fulfiled.

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Review from S P (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a beautiful, clean and happy home. I am extremely happy with the wonderful care provided by a lovely team of staff. It's a real home from home environment and nothing is too much trouble. All the carers, nurses, activitiy staff, office staff, cooks, laundry, cleaning, maintenance staff are all
golden and I very much appreciate each and every one of them. Thank you to all of you.

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Review from Perry S (Relative of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met many care workers over the last few years, but none have been as caring and helpful as the staff here at Mercia Grange. My wife's stepfather is content, happy and safe and at 99 that's not bad! He is always smiling and happy to meet us. He looks smart and clean and well-fed but happy is the
most important and he is!

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Review from W S (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was one of the first residents, having had a bad experience at another home. He is extremely happy and content and will be 99 on March 2nd this year. The staff all go out of their way to help both residents and family members.

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Review from Jayne N (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Mercia Grange enough. It was the hardest decision to move Mum into a home, but all of the staff made it so much easier. Right from the beginning when I looked around, and then the day we moved, Mum in.
The staff are all wonderful and are lovely to Mum and visitors. Nothing is too
much trouble, and you can see they care and are happy.
Mum is settling in now and is happy. The design and layout of the room and suite she is in helps massively. It's a massive peace of mind knowing she is safe and being well looked after and I can enjoy being a daughter again when I visit mum.

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Review from Chris A (Friend of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to Mercia Grange. This year I have visited a cousin in two other care homes in Lincolnshire and North Yorkshire and all three were of a similarly high standard. What impressed me most was the acknowledgement by all staff of the resident's husband and ourselves as visitors and
secondly, the acknowledgement, care and friendliness to the resident by all staff. The tea, coffee and drinks facility was superior to the other two homes that I visited.

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Review from Sarah M (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

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Review from Deborah M (Daughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never knew such peace of mind could exist when looking for a nursing home for my dad. His care has been exemplary, from the moment he arrived the staff couldn’t do enough to make him and us, his family feel at home. Since arriving a couple of months ago he has thrived and his health and well-being
have improved beyond all expectations. I cannot praise the staff enough, nothing is too much trouble and the second my dad asks for something it is there. Staff knock his door before entering his room and he is treated with such dignity and respect. The facilities are amazing, the place is more like a 5-star hotel than a care home. If you are looking for a fabulous residential/care/nursing home look no further as you will not find better.

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Review from J S (Respite Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciated your help.

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Review from Russell B (Son of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Mercia Grange highly enough. The change in my father since taking up residence some months ago has been marked. The warm, attentive and extremely professional staff at Mercia have provided him with an environment where he feels safe, valued and able to be himself and for this we are eternally
grateful.
As a son or daughter choosing your parents care or residential home is one of your greatest responsibilities. Trust me when I say that Mercia makes this decision a very easy one to make indeed; a decision that we have not regretted in any way at all.

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Review from Maurice D (Friend of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, quick impressions I found the home very welcoming with a friendly atmosphere. The staff were helpful and accommodating.

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Review from V J (Wife of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in the nursing unit and is treated with such a high standard of care. It makes his life much more comfortable. All our family and friends who visit are much impressed with the facilities, but it is his care that is most appreciated.

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Review from D M (Son of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place. The staff can't do enough for my mother and their care is second to none. It is just like a five-star hotel. I myself would not have a problem moving in! What a brilliant place, thank you all.

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Review from T W (Grandson of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are usually friendly and the facilities are clean. Grandma seems to be pleased with the activities provided and the day trips. It's a shame that the residents can only eat in dining rooms on the same floor as their room but I understand that there must be policies in place that do not allow
this. The coffee shop downstairs is a pleasant place to meet up with Grandma.

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Review from L R (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is looked after very well by the carers on the Wilson floor. She is safe, well dressed, clean and is eating well. Two particular members of staff are good at coming to look after Mum when I leave. I really enjoy volunteering every Wednesday.

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Review from Sarah B (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mercia Grange is very impressive in so many ways. Welcome surroundings with very caring and professional carers and most obliging reception staff and management.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Mercia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Mercia Grange is calculated as follows: ( (294 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 322 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mercia Grange is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (96)

Meet the Team (1)

Michael

Michael McNelis

Job Title: Home Manager

Joined: 2024

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.


Mercia Grange is a stunning care home with a great team.


I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.


As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.


My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.


Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.

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