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Mercia Grange

538 Lichfield Road, Four Oaks, Sutton Coldfield, West Midlands B74 4EH
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A wonderfull respite stay for my mom with great facilities and friendly staff.I A(Respite Resident/Service User)
Mercia Grange, Sutton Coldfield
Mercia Grange, Sutton Coldfield
Mercia Grange, Sutton Coldfield

Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.

Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as...  

Care Provided by Mercia Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,795From £2,019
Residential Dementia CareFrom £1,890From £2,126
Nursing CareFrom £2,060From £2,317
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Mercia Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Michael McNelis(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Parking

  • Parking on-site

Mercia Grange Reviews (123)

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9.8

Mercia Grange has a Review Score of 9.8 (9.808) out of 10, based on 19 reviews in the last 2 years. Over all time Mercia Grange has 123 reviews.

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Showing 123 reviews matching selected criteria
Review from Matt S (Friend of Resident) published on 5 July 2024 Submitted via Website
Overall Experience

Wonderful care home and lovely staff who go above and beyond for the residents. They plan a variety of activities and day trips and encourage residents to engage and which creates a real community feel.

Reply from Caprice Geisha, Reviews Team at Mercia Grange

Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S L (Daughter-in-law of Resident) published on 5 July 2024 Submitted via Website
Overall Experience

The facilities are great but more importantly, the friendly and helpful staff immediately made us feel that the home had our relative's best interests at heart. From moving in the staff made sure our relative felt welcome and at home, treating her with kindness and dignity. The staff are fantastic and make the home outstanding. With Alzheimer's, it has inevitably taken time to settle but with such a caring and safe community (and great food and cakes) our relative has flourished and we soon realised this should be her forever home. The staff are like family they know and care about everyone and not only take care of physical needs but also provide lots of fun activities we soon started to see participation from chair yoga to knitting and painting, smiles for the children and animals that visit, and clapping for the entertainment too. The open door policy for any concerns is reassuring and as we cannot visit daily the staff keep us updated with photos and check in with us regularly.

Reply from Caprice Geisha, Reviews Team at Mercia Grange

Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Nick P (Son of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

Mercia Grange is a wonderful home. My mother was very unhappy when she first moved there in December 2023 as she was an extremely independent person. The facilities and staff helped her to begin to settle in and enjoy a different life when sadly she passed away. I am grateful to everyone who made her final days a better experience.

Reply from Caprice Geisha, Reviews Team at Mercia Grange

Hi Nick, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from C M (Friend of Resident) published on 18 March 2024 Submitted via Postal Card
Overall Experience

My friend came to Mercia Grange on December 22nd. Her family were made extremely welcome, and every extra effort was made by all staff to make her feel at home in her new surroundings. Christmas Day saw the family together. Her nursing care was excellent at all times. She commented on how the food was delicious, and the kitchen staff prepared omelettes for her. Her personal care was exemplary. Her laundry was beautifully presented. All of you made her stay here a very happy one. Thank you.

Reply from Caprice Geisha, Reviews Team at Mercia Grange

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Carolyn D (Friend of Resident) published on 25 January 2024 Submitted via Postal Card
Overall Experience

I always find Mercia Grange to be very lovely with a friendly atmosphere. All of the staff are very friendly and I really enjoy visiting my friend who is a resident at the home. Love it when the singers come to entertain and really enjoy getting up for a dance.

Reply from Martha Piper, Reviews Team at Mercia Grange
Hi Carolyn, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team

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Review from Emma Y (Daughter of Resident) published on 3 January 2024 Submitted via Website
Overall Experience

My Dad spent the last few weeks of his life at Mercia Grange. I was always greatly impressed with everything. The building, corridors, rooms and eating areas were always immaculate. The staff were always so kind, patient and helpful. Although I visited almost every day I was still updated by phone on a regular basis when there was the slightest change in my Dad's condition. He was clearly expertly monitored. The staff were extremely knowledgeable and I was relaxed knowing he was receiving the best possible care 24/7. When my Dad passed away with myself by his side I was particularly grateful to the staff on the Nursing Floor. Their help, condolences plus the dignity and respect they showed for Dad really touched my heart. Little things make a big difference - I was especially touched by the rose that was placed on his body, it was such a beautiful gesture and went with him to be cremated. I received a beautiful sympathy card as well. I cannot thank Mercia enough.

Reply from Caprice Geisha, Reviews Team at Mercia Grange
Hi Emma, thank you very much for taking the time to leave us feedback about your experience you had at Mercia Grange even if it was for a small amount of time.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us was a positive one.

The Mercia Grange family is always here for you.

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Review from Clare D (Daughter of Resident) published on 21 November 2023 Submitted via Website
Overall Experience

Mum has been made so very welcome by lovely staff who have been patient, gentle and reassuring at a time of transition that could have been a painful adjustment. She seems healthier and happier and is enjoying building friendships with other residents. We are so grateful for the kindness shown to Mum and to us. Mercia Grange is a lovely place to visit, it already feels like home.

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Review from Joyce M (Resident / Service User) published on 9 November 2023 Submitted via Website
Overall Experience
I have been at Mercia Grange nearly 12 months. I am very happy here and if I have any issues they are dealt with quickly.

I enjoy the activities, there is always a good selection of things to do. The carers are lovely and work very hard and always make sure you have what you need.

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Review from J B (Friend of Resident) published on 25 October 2023 Submitted via Website
Overall Experience
Always a warm welcome when calling the home or visiting in person.
Kept up to date with any concerns or accidents that have happened.

Fantastic environment and 5 star care experienced. Staff are wonderful and they provide lots of encouragement, engagement and activities for everyone.

Reply from Reviews Team, Reviews Team at Mercia Grange

Hi J B thank you very much for taking the time to leave us feedback about your experience.

At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you in the future.

Many thanks, the Care UK team.

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Review from Paula L (Daughter of Resident) published on 11 October 2023 Submitted via Website
Overall Experience

I can’t thank Mercia Grange enough for the excellent care and support they have provided for my Dad during the last few months of his life. It was a very difficult decision to place my Dad into full-time care, but he could not have been in better hands. During his final days, I stayed all day and night by his bedside and witnessed firsthand the total dedication of each and every team member. From the domestic and kitchen staff to the carers, nurses, reception, admin and management team, each and every one of them was truly magnificent. I really felt that each resident was treated with kindness, empathy and respect. I too was very well supported, at my lowest times, there was always someone willing to listen and a shoulder to cry on. Thank you to the manager and her team for looking after my dad so well.

Reply from Martha Piper, Reviews Team at Mercia Grange
Hi Paula, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.

Many thanks, the Care UK team

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Review from Mel B (Daughter-in-law of Resident) published on 10 October 2023 Submitted via Website
Overall Experience

Thank you so much to the Mercia Grange team, special thanks to management and the wider care team for the support, help and compassion following my mother-in-law's admission. We are so grateful that we have found such a wonderful care team who were able to identify and support her care needs so that the transition to a nursing home happened extremely smoothly. We receive regular updates and feedback for which we are extremely grateful to see she is settling in well. Thank you everyone for all that you do !!

Reply from Martha Piper, Reviews Team at Mercia Grange
Hi Mel, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.

Many thanks, the Care UK team.

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Review from Derek B (Son of Resident) published on 10 October 2023 Submitted via Website
Overall Experience

Many thanks to the wonderful and caring wider multidisciplinary team at Mercia Grange, following my mum becoming a resident there in the past couple of weeks. The communication, high standards of compassionate care and support has been amazing and has made the process a lot easier than we anticipated it to be. Thank you for everything.

Reply from Martha Piper, Reviews Team at Mercia Grange
Hi Derek, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.

Many thanks, the Care UK team

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Review from Kate B (Daughter of Resident) published on 5 October 2023 Submitted via Website
Overall Experience
My mother has now been a resident in Mercia Grange for ten months and we are all - family and friends - delighted with how settled and well cared for she is. Her room is spacious with a wonderful view to the garden and the staff are extremely kind and friendly - not only to the residents but also to her visitors!

There is a very caring and homely atmosphere at Mercia Grange, which is important and reassuring to us. We are impressed with the range of activities and entertainments laid on for the residents and the enthusiasm which the staff show in always coming up with something new.

Reply from Martha Piper, Reviews Team at Mercia Grange
Hi Kate, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.

Many thanks, the Care UK team.

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Review from Alison C (Daughter of Resident) published on 5 October 2023 Submitted via Website
Overall Experience
I have been delighted with the care my mother has received in Mercia Grange since last December. She is warm, well fed, comfortable & has made a number of new friends. She regularly takes part in many of the activities organised by the home. She particularly enjoys the visiting animals & musical entertainment.

She is generally a much happier, healthier lady since she moved to Mercia Grange. I really appreciate all the care she receives there.

Reply from Martha Piper, Reviews Team at Mercia Grange
Hi Alison, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.

Many thanks, the Care UK team.

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Review from Sue S (Wife of Resident) published on 31 July 2023 Submitted via Postal Card
Overall Experience

I can't even begin to describe how professional, kind and supportive all the staff are. So many thanks to all involved in my husband's care.

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Review from Alison C (Daughter of Resident) published on 20 April 2023 Submitted via Postal Card
Overall Experience

I have found my mother's care in Mercia Grange for the past four months to be everything we hoped for. She is well cared for, safe, well fed and warm. She joins in and really enjoys all the activities which are very well organised. The staff are all extremely pleasant and friendly.

Reply from Martha Piper, Reviews Team at Mercia Grange
Hi Alison, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many thanks, the Care UK team

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Review from Michelle M (Friend of Resident) published on 11 April 2023 Submitted via Postal Card
Overall Experience

My friend came to Mercia Grange in December. Since moving here she has improved in her health and is very happy. The activities are very well planned and very enjoyable. She loves being involved with them all. The care staff are fabulous, very kind.

Reply from Holly Cole, Reviews Team at Mercia Grange

Hi Michelle, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We're so glad your friend is enjoying...  

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Review from Annemarie D (Relative of Resident) published on 6 April 2023 Submitted via Postal Card
Overall Experience

Since we have been coming here to visit our relative we have been treated really well and made to feel really welcome. All of the residents look well and looked after and seem really happy. The staff here are amazing and really friendly and happy whenever we visit. I have two young children and they are always greeted with a smile and the staff go above and beyond, finding toys or welcoming them. It is always spotless and clean and the food looks amazing.

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Review from Chris W (Son of Resident) published on 21 February 2023 Submitted via Website
Overall Experience

My mum recently passed away, spending the last two months of her life being cared for at Mercia Grange. The standard of care she received during this time was exceptional. She was made comfortable at all times, and the support given to the wider family was amazing.

Reply from Holly Cole, Reviews Team at Mercia Grange
Hi Chris, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We're glad that your mum's care was...  

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Review from Malcolm T (Husband of Resident) published on 14 February 2023 Submitted via Website
Overall Experience

My wife suffered from Parkinson's Disease and Dementia and was placed in care at Mercia Grange Care Home, Sutton Coldfield, years ago. During her time there, all of the staff were most caring, kind, considerate and thoughtful to my family and I. One can write long-flowing reviews, but the truth is that my family and I will be forever grateful for the care and compassion shown to my wife, and it will remain in our memory forever.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 December 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Mercia Grange.

Awards / Recognitions (121)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Mercia Grange.

Meet the Team (1)

Michael McNelis
Michael McNelisJob Title:Home ManagerJoined: 2024

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.

Mercia Grange is a stunning care home with a great team.

I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.

As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.

My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.

Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.

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