Mercia Grange

538 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EH
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9.9 117 Reviews
  • Mercia Grange, Sutton Coldfield
Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.

Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as regular outings and events.

With a focus on personalised care, the team at Mercia Grange work with each resident and their family to get to know everything they can about their life, needs, likes and dislikes. Then they design care and activity plans tailored to their unique needs and preferences.

Mercia Grange is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Mercia Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1795
  • Self-Funded Residential Dementia Care: from £1890
  • Self-Funded Nursing Care: from £2060
  • RESPITE Self-Funded Residential Care: from £2005
  • RESPITE Self-Funded Residential Dementia Care: from £2100
  • RESPITE Self-Funded Nursing Care: from £2270

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mercia Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Michael McNelis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Parking on-site

Mercia Grange Reviews (117)

9.9

Mercia Grange has a Review Score of 9.9 (9.904) out of 10, based on 28 reviews in the last 2 years.
Over all time Mercia Grange has 117 reviews.

Overall Experience
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Date Published
  • 117
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Reviewer Connection to Mercia Grange
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Total of 117, showing 21-40
Review from Clare D (Daughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been made so very welcome by lovely staff who have been patient, gentle and reassuring at a time of transition that could have been a painful adjustment. She seems healthier and happier and is enjoying building friendships with other residents. We are so grateful for the kindness shown to Mum
and to us. Mercia Grange is a lovely place to visit, it already feels like home.
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Review from Joyce M (Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been at Mercia Grange nearly 12 months. I am very happy here and if I have any issues they are dealt with quickly.
I enjoy the activities, there is always a good selection of things to do. The carers are lovely and work very hard and always make sure you have what you need.
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Review from J B (Friend of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a warm welcome when calling the home or visiting in person.
Kept up to date with any concerns or accidents that have happened.
Fantastic environment and 5 star care experienced. Staff are wonderful and they provide lots of encouragement, engagement and activities for everyone.
Reply from Reviews Team, Reviews Team at Mercia Grange

Hi J B thank you very much for taking the time to leave us feedback about your experience.


At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you in the future.


Many thanks, the Care UK team.

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Review from Paula L (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank Mercia Grange enough for the excellent care and support they have provided for my Dad during the last few months of his life. It was a very difficult decision to place my Dad into full-time care, but he could not have been in better hands. During his final days, I stayed all day and night
by his bedside and witnessed firsthand the total dedication of each and every team member. From the domestic and kitchen staff to the carers, nurses, reception, admin and management team, each and every one of them was truly magnificent. I really felt that each resident was treated with kindness, empathy and respect. I too was very well supported, at my lowest times, there was always someone willing to listen and a shoulder to cry on. Thank you to the manager and her team for looking after my dad so well.
Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Paula, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from Mel B (Daughter-in-law of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to the Mercia Grange team, special thanks to management and the wider care team for the support, help and compassion following my mother-in-law's admission. We are so grateful that we have found such a wonderful care team who were able to identify and support her care needs so that
the transition to a nursing home happened extremely smoothly. We receive regular updates and feedback for which we are extremely grateful to see she is settling in well. Thank you everyone for all that you do !!
Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Mel, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Derek B (Son of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many thanks to the wonderful and caring wider multidisciplinary team at Mercia Grange, following my mum becoming a resident there in the past couple of weeks. The communication, high standards of compassionate care and support has been amazing and has made the process a lot easier than we anticipated
it to be. Thank you for everything.
Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Derek, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from Kate B (Daughter of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been a resident in Mercia Grange for ten months and we are all - family and friends - delighted with how settled and well cared for she is. Her room is spacious with a wonderful view to the garden and the staff are extremely kind and friendly - not only to the residents but also to
her visitors!
There is a very caring and homely atmosphere at Mercia Grange, which is important and reassuring to us. We are impressed with the range of activities and entertainments laid on for the residents and the enthusiasm which the staff show in always coming up with something new.
Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Kate, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Alison C (Daughter of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been delighted with the care my mother has received in Mercia Grange since last December. She is warm, well fed, comfortable & has made a number of new friends. She regularly takes part in many of the activities organised by the home. She particularly enjoys the visiting animals & musical
entertainment.
She is generally a much happier, healthier lady since she moved to Mercia Grange. I really appreciate all the care she receives there.
Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Alison, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Sue S (Wife of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't even begin to describe how professional, kind and supportive all the staff are. So many thanks to all involved in my husband's care.
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Review from Alison C (Daughter of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my mother's care in Mercia Grange for the past four months to be everything we hoped for. She is well cared for, safe, well fed and warm. She joins in and really enjoys all the activities which are very well organised. The staff are all extremely pleasant and friendly.
Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Alison, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team

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Review from Michelle M (Friend of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend came to Mercia Grange in December. Since moving here she has improved in her health and is very happy. The activities are very well planned and very enjoyable. She loves being involved with them all. The care staff are fabulous, very kind.
Reply from Holly Cole, Reviews Team at Mercia Grange

Hi Michelle, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We're so glad your friend is enjoying living with us at Mercia Grange, and thank you again for your kind words about our wonderful staff.
Many thanks the Care UK team

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Review from Annemarie D (Relative of Resident) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since we have been coming here to visit our relative we have been treated really well and made to feel really welcome. All of the residents look well and looked after and seem really happy. The staff here are amazing and really friendly and happy whenever we visit. I have two young children and they
are always greeted with a smile and the staff go above and beyond, finding toys or welcoming them. It is always spotless and clean and the food looks amazing.
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Review from Chris W (Son of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently passed away, spending the last two months of her life being cared for at Mercia Grange. The standard of care she received during this time was exceptional. She was made comfortable at all times, and the support given to the wider family was amazing.
Reply from Holly Cole, Reviews Team at Mercia Grange

Hi Chris, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We're glad that your mum's care was exceptional and that she enjoyed being with us at Mercia Grange.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from Malcolm T (Husband of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife suffered from Parkinson's Disease and Dementia and was placed in care at Mercia Grange Care Home, Sutton Coldfield, years ago. During her time there, all of the staff were most caring, kind, considerate and thoughtful to my family and I. One can write long-flowing reviews, but the truth is that
my family and I will be forever grateful for the care and compassion shown to my wife, and it will remain in our memory forever.
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Review from J D (Grandson of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have worked extremely hard to make sure grandad is settled and content at Mercia Grange. As a family, it gives us peace of mind that grandad is receiving such a high standard of care in a friendly and safe environment. Highly recommended.
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Review from R D (Granddaughter of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandad moved into Mercia Grange in Jan 2021. Due to Covid restrictions, it was not possible to view care homes at the time, however, we were greatly reassured by reviews of Mercia Grange. The communication and support received from Mercia Grange, throughout the process instilled us with every confidence
we had made the right choice.
The team at Mercia ensured Grandad's move went smoothly. He was made to feel very welcome and part of the Mercia family from day one. It greatly put our minds at rest to know that Grandad was being well cared for.
Grandad is now very settled, and Mercia Grange has exceeded our expectations. The level of care is second to none and he has built up an excellent rapport with staff, who treat him with kindness, dignity and respect. As regular visitors to Grandad now, we are always impressed with the excellent facilities and extremely high standards of cleanliness and maintenance.
We would not hesitate to recommend Mercia Grange.
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Review from B D (Son-in-law of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is very happy and extremely well looked after.
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Review from David G (Son-in-law of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
the care provided is exceptional. All the services are delivered extremely well, but critically with genuine care and kindness. My father-in-law is content and we are so happy that he is in the right place.
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Review from Victoria G (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mercia Grange is a fabulous care home. The emphasis is on 'home'. My father is settled and content and very well cared for. As a family, we are always made to feel part of everything at Mercia and visits are a joy! Couldn't be happier that this is dad's home!
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Review from Christopher W (Husband of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The environment at Mercia Grange Care Home is akin to a very good hotel plus, of course, a dedicated focus on the health and well-being of residents. The staff are professional, caring and kind. Residents' rooms are spacious, very well equipped and regularly cleaned. All in all, Mercia Grange provides
an excellent experience for its residents.
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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Mercia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Mercia Grange is calculated as follows: ( (303 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 334 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mercia Grange is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Michael

Michael McNelis

Job Title: Home Manager Joined: 2024

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.


Mercia Grange is a stunning care home with a great team.


I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.


As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.


My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.


Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mercia Grange to verify any information. View our terms and conditions. Mercia Grange has an Enhanced Service - more info.