Mercia Grange

After a very long time in hospital, I arrived at Mercia Grange and immediately felt very well cared for. I cannot fault the staff (that includes all staff). Nothing was too much trouble. The food was brilliant and the surroundings are beautiful, I couldn't ask for a better place to recuperate.

It really is an amazing place.

The family of the resident.

There is a great team spirit at Mercia Grange, the staff are highly committed and professional, and they very genuinely do everything that they can to help. The activity programme is impressive, in particular the inter-generational opportunities such as bringing in a Parent and Toddler Group, school children to sing and the sports with a very popular chap who is superb at getting everyone to join in.

The most valuable part of this home is that all the staff know Nan by her name and know what she likes. She is not just a number in this home, she truly has become a part of the community.

Wonderful care home and lovely staff who go above and beyond for the residents. They plan a variety of activities and day trips and encourage residents to engage and which creates a real community feel.

The facilities are great but more importantly, the friendly and helpful staff immediately made us feel that the home had our relative's best interests at heart. From moving in the staff made sure our relative felt welcome and at home, treating her with kindness and dignity. The staff are fantastic and make the home outstanding. With Alzheimer's, it has inevitably taken time to settle but with such a caring and safe community (and great food and cakes) our relative has flourished and we soon realised this should be her forever home. The staff are like family they know and care about everyone and not only take care of physical needs but also provide lots of fun activities we soon started to see participation from chair yoga to knitting and painting, smiles for the children and animals that visit, and clapping for the entertainment too. The open door policy for any concerns is reassuring and as we cannot visit daily the staff keep us updated with photos and check in with us regularly.

Mercia Grange is a wonderful home. My mother was very unhappy when she first moved there in December 2023 as she was an extremely independent person. The facilities and staff helped her to begin to settle in and enjoy a different life when sadly she passed away. I am grateful to everyone who made her final days a better experience.

My friend came to Mercia Grange on December 22nd. Her family were made extremely welcome, and every extra effort was made by all staff to make her feel at home in her new surroundings. Christmas Day saw the family together. Her nursing care was excellent at all times. She commented on how the food was delicious, and the kitchen staff prepared omelettes for her. Her personal care was exemplary. Her laundry was beautifully presented. All of you made her stay here a very happy one. Thank you.

I always find Mercia Grange to be very lovely with a friendly atmosphere. All of the staff are very friendly and I really enjoy visiting my friend who is a resident at the home. Love it when the singers come to entertain and really enjoy getting up for a dance.

My Dad spent the last few weeks of his life at Mercia Grange. I was always greatly impressed with everything. The building, corridors, rooms and eating areas were always immaculate. The staff were always so kind, patient and helpful. Although I visited almost every day I was still updated by phone on a regular basis when there was the slightest change in my Dad's condition. He was clearly expertly monitored. The staff were extremely knowledgeable and I was relaxed knowing he was receiving the best possible care 24/7. When my Dad passed away with myself by his side I was particularly grateful to the staff on the Nursing Floor. Their help, condolences plus the dignity and respect they showed for Dad really touched my heart. Little things make a big difference - I was especially touched by the rose that was placed on his body, it was such a beautiful gesture and went with him to be cremated. I received a beautiful sympathy card as well. I cannot thank Mercia enough.

Mum has been made so very welcome by lovely staff who have been patient, gentle and reassuring at a time of transition that could have been a painful adjustment. She seems healthier and happier and is enjoying building friendships with other residents. We are so grateful for the kindness shown to Mum and to us. Mercia Grange is a lovely place to visit, it already feels like home.

I enjoy the activities, there is always a good selection of things to do. The carers are lovely and work very hard and always make sure you have what you need.

Fantastic environment and 5 star care experienced. Staff are wonderful and they provide lots of encouragement, engagement and activities for everyone.

I can’t thank Mercia Grange enough for the excellent care and support they have provided for my Dad during the last few months of his life. It was a very difficult decision to place my Dad into full-time care, but he could not have been in better hands. During his final days, I stayed all day and night by his bedside and witnessed firsthand the total dedication of each and every team member. From the domestic and kitchen staff to the carers, nurses, reception, admin and management team, each and every one of them was truly magnificent. I really felt that each resident was treated with kindness, empathy and respect. I too was very well supported, at my lowest times, there was always someone willing to listen and a shoulder to cry on. Thank you to the manager and her team for looking after my dad so well.

Thank you so much to the Mercia Grange team, special thanks to management and the wider care team for the support, help and compassion following my mother-in-law's admission. We are so grateful that we have found such a wonderful care team who were able to identify and support her care needs so that the transition to a nursing home happened extremely smoothly. We receive regular updates and feedback for which we are extremely grateful to see she is settling in well. Thank you everyone for all that you do !!

Many thanks to the wonderful and caring wider multidisciplinary team at Mercia Grange, following my mum becoming a resident there in the past couple of weeks. The communication, high standards of compassionate care and support has been amazing and has made the process a lot easier than we anticipated it to be. Thank you for everything.

There is a very caring and homely atmosphere at Mercia Grange, which is important and reassuring to us. We are impressed with the range of activities and entertainments laid on for the residents and the enthusiasm which the staff show in always coming up with something new.

She is generally a much happier, healthier lady since she moved to Mercia Grange. I really appreciate all the care she receives there.

I can't even begin to describe how professional, kind and supportive all the staff are. So many thanks to all involved in my husband's care.