
You are always greeted with a warm smile and the professionalism of all the staff is self-evident.Savvas S(Husband of Resident/Service User)



You are always greeted with a warm smile and the professionalism of all the staff is self-evident.Savvas S(Husband of Resident/Service User)



Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.
Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as...
Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.
Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as regular outings and events.
With a focus on personalised care, the team at Mercia Grange work with each resident and their family to get to know everything they can about their life, needs, likes and dislikes. Then they design care and activity plans tailored to their unique needs and preferences.
Mercia Grange is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
Care Provided by Mercia Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mercia Grange for full pricing details and T&Cs.
Contact Mercia Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Michael McNelis (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Parking on-site
Mercia Grange Reviews (125)
Mercia Grange has a Review Score of 9.8 (9.790) out of 10, based on 19 reviews in the last 2 years.
Over all time Mercia Grange has 125 reviews.
There is a great team spirit at Mercia Grange, the staff are highly committed and professional, and they very genuinely do everything that they can to help. The activity programme is impressive, in particular the inter-generational opportunities such as bringing in a Parent and Toddler Group,...
There is a great team spirit at Mercia Grange, the staff are highly committed and professional, and they very genuinely do everything that they can to help. The activity programme is impressive, in particular the inter-generational opportunities such as bringing in a Parent and Toddler Group, school children to sing and the sports with a very popular chap who is superb at getting everyone to join in.
Thank you very much for taking the time to leave us such lovely feedback. We were delighted that you had a good experience from the first meeting and admission welcome, through to the activities, care and support. At Mercia Grange, we set a high standard for ourselves, so we are very pleased to...
Thank you very much for taking the time to leave us such lovely feedback. We were delighted that you had a good experience from the first meeting and admission welcome, through to the activities, care and support. At Mercia Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks from all the team at Mercia Grange.
The most valuable part...
The most valuable part of this home is that all the staff know Nan by her name and know what she likes. She is not just a number in this home, she truly has become a part of the community.
Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Wonderful care home and lovely staff who go above and beyond for the residents. They plan a variety of activities and day trips and encourage residents to engage and which creates a real community feel.
Wonderful care home and lovely staff who go above and beyond for the residents. They plan a variety of activities and day trips and encourage residents to engage and which creates a real community feel.
Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The facilities are great but more importantly, the friendly and helpful staff immediately made us feel that the home had our relative's best interests at heart. From moving in the staff made sure our relative felt welcome and at home, treating her with kindness and dignity. The staff are fantastic...
The facilities are great but more importantly, the friendly and helpful staff immediately made us feel that the home had our relative's best interests at heart. From moving in the staff made sure our relative felt welcome and at home, treating her with kindness and dignity. The staff are fantastic and make the home outstanding. With Alzheimer's, it has inevitably taken time to settle but with such a caring and safe community (and great food and cakes) our relative has flourished and we soon realised this should be her forever home. The staff are like family they know and care about everyone and not only take care of physical needs but also provide lots of fun activities we soon started to see participation from chair yoga to knitting and painting, smiles for the children and animals that visit, and clapping for the entertainment too. The open door policy for any concerns is reassuring and as we cannot visit daily the staff keep us updated with photos and check in with us regularly.
Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Mercia Grange is a wonderful home. My mother was very unhappy when she first moved there in December 2023 as she was an extremely independent person. The facilities and staff helped her to begin to settle in and enjoy a different life when sadly she passed away. I am grateful to everyone who made...
Mercia Grange is a wonderful home. My mother was very unhappy when she first moved there in December 2023 as she was an extremely independent person. The facilities and staff helped her to begin to settle in and enjoy a different life when sadly she passed away. I am grateful to everyone who made her final days a better experience.
Hi Nick, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My friend came to Mercia Grange on December 22nd. Her family were made extremely welcome, and every extra effort was made by all staff to make her feel at home in her new surroundings. Christmas Day saw the family together. Her nursing care was excellent at all times. She commented on how the food...
My friend came to Mercia Grange on December 22nd. Her family were made extremely welcome, and every extra effort was made by all staff to make her feel at home in her new surroundings. Christmas Day saw the family together. Her nursing care was excellent at all times. She commented on how the food was delicious, and the kitchen staff prepared omelettes for her. Her personal care was exemplary. Her laundry was beautifully presented. All of you made her stay here a very happy one. Thank you.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I always find Mercia Grange to be very lovely with a friendly atmosphere. All of the staff are very friendly and I really enjoy visiting my friend who is a resident at the home. Love it when the singers come to entertain and really enjoy getting up for a dance.
I always find Mercia Grange to be very lovely with a friendly atmosphere. All of the staff are very friendly and I really enjoy visiting my friend who is a resident at the home. Love it when the singers come to entertain and really enjoy getting up for a dance.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
My Dad spent the last few weeks of his life at Mercia Grange. I was always greatly impressed with everything. The building, corridors, rooms and eating areas were always immaculate. The staff were always so kind, patient and helpful. Although I visited almost every day I was still updated by phone...
My Dad spent the last few weeks of his life at Mercia Grange. I was always greatly impressed with everything. The building, corridors, rooms and eating areas were always immaculate. The staff were always so kind, patient and helpful. Although I visited almost every day I was still updated by phone on a regular basis when there was the slightest change in my Dad's condition. He was clearly expertly monitored. The staff were extremely knowledgeable and I was relaxed knowing he was receiving the best possible care 24/7. When my Dad passed away with myself by his side I was particularly grateful to the staff on the Nursing Floor. Their help, condolences plus the dignity and respect they showed for Dad really touched my heart. Little things make a big difference - I was especially touched by the rose that was placed on his body, it was such a beautiful gesture and went with him to be cremated. I received a beautiful sympathy card as well. I cannot thank Mercia enough.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us was a positive one.
The Mercia Grange family is always here for you.
Mum has been made so very welcome by lovely staff who have been patient, gentle and reassuring at a time of transition that could have been a painful adjustment. She seems healthier and happier and is enjoying building friendships with other residents. We are so grateful for the kindness shown to...
Mum has been made so very welcome by lovely staff who have been patient, gentle and reassuring at a time of transition that could have been a painful adjustment. She seems healthier and happier and is enjoying building friendships with other residents. We are so grateful for the kindness shown to Mum and to us. Mercia Grange is a lovely place to visit, it already feels like home.
I enjoy the activities, there is always a good selection of things to do. The carers are lovely and work very hard and always make sure you have what you need.
I enjoy the activities, there is always a good selection of things to do. The carers are lovely and work very hard and always make sure you have what you need.
Kept up to date with any concerns or accidents that have happened.
Fantastic environment and 5 star care experienced. Staff are wonderful and they provide lots of encouragement, engagement and activities for everyone.
Kept up to date with any concerns or accidents that have happened.
Fantastic environment and 5 star care experienced. Staff are wonderful and they provide lots of encouragement, engagement and activities for everyone.
Hi J B thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you in the future.
Many thanks, the Care UK team.
I can’t thank Mercia Grange enough for the excellent care and support they have provided for my Dad during the last few months of his life. It was a very difficult decision to place my Dad into full-time care, but he could not have been in better hands. During his final days, I stayed all day and...
I can’t thank Mercia Grange enough for the excellent care and support they have provided for my Dad during the last few months of his life. It was a very difficult decision to place my Dad into full-time care, but he could not have been in better hands. During his final days, I stayed all day and night by his bedside and witnessed firsthand the total dedication of each and every team member. From the domestic and kitchen staff to the carers, nurses, reception, admin and management team, each and every one of them was truly magnificent. I really felt that each resident was treated with kindness, empathy and respect. I too was very well supported, at my lowest times, there was always someone willing to listen and a shoulder to cry on. Thank you to the manager and her team for looking after my dad so well.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team
Thank you so much to the Mercia Grange team, special thanks to management and the wider care team for the support, help and compassion following my mother-in-law's admission. We are so grateful that we have found such a wonderful care team who were able to identify and support her care needs so...
Thank you so much to the Mercia Grange team, special thanks to management and the wider care team for the support, help and compassion following my mother-in-law's admission. We are so grateful that we have found such a wonderful care team who were able to identify and support her care needs so that the transition to a nursing home happened extremely smoothly. We receive regular updates and feedback for which we are extremely grateful to see she is settling in well. Thank you everyone for all that you do !!
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
Many thanks to the wonderful and caring wider multidisciplinary team at Mercia Grange, following my mum becoming a resident there in the past couple of weeks. The communication, high standards of compassionate care and support has been amazing and has made the process a lot easier than we...
Many thanks to the wonderful and caring wider multidisciplinary team at Mercia Grange, following my mum becoming a resident there in the past couple of weeks. The communication, high standards of compassionate care and support has been amazing and has made the process a lot easier than we anticipated it to be. Thank you for everything.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team
My mother has now been a resident in Mercia Grange for ten months and we are all - family and friends - delighted with how settled and well cared for she is. Her room is spacious with a wonderful view to the garden and the staff are extremely kind and friendly - not only to the residents but also...
There is a very caring and homely atmosphere at Mercia Grange, which is important and reassuring to us. We are impressed with the range of activities and entertainments laid on for the residents and the enthusiasm which the staff show in always coming up with something new.
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
I have been delighted with the care my mother has received in Mercia Grange since last December. She is warm, well fed, comfortable & has made a number of new friends. She regularly takes part in many of the activities organised by the home. She particularly enjoys the visiting animals &...
She is generally a much happier, healthier lady since she moved to Mercia Grange. I really appreciate all the care she receives there.
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
I can't even begin to describe how professional, kind and supportive all the staff are. So many thanks to all involved in my husband's care.
I can't even begin to describe how professional, kind and supportive all the staff are. So many thanks to all involved in my husband's care.
I have found my mother's care in Mercia Grange for the past four months to be everything we hoped for. She is well cared for, safe, well fed and warm. She joins in and really enjoys all the activities which are very well organised. The staff are all extremely pleasant and friendly.
I have found my mother's care in Mercia Grange for the past four months to be everything we hoped for. She is well cared for, safe, well fed and warm. She joins in and really enjoys all the activities which are very well organised. The staff are all extremely pleasant and friendly.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team
My friend came to Mercia Grange in December. Since moving here she has improved in her health and is very happy. The activities are very well planned and very enjoyable. She loves being involved with them all. The care staff are fabulous, very kind.
My friend came to Mercia Grange in December. Since moving here she has improved in her health and is very happy. The activities are very well planned and very enjoyable. She loves being involved with them all. The care staff are fabulous, very kind.
Hi Michelle, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We're so glad your friend is enjoying...
Hi Michelle, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We're so glad your friend is enjoying living with us at Mercia Grange, and thank you again for your kind words about our wonderful staff.Many thanks the Care UK team
Since we have been coming here to visit our relative we have been treated really well and made to feel really welcome. All of the residents look well and looked after and seem really happy. The staff here are amazing and really friendly and happy whenever we visit. I have two young children and...
Since we have been coming here to visit our relative we have been treated really well and made to feel really welcome. All of the residents look well and looked after and seem really happy. The staff here are amazing and really friendly and happy whenever we visit. I have two young children and they are always greeted with a smile and the staff go above and beyond, finding toys or welcoming them. It is always spotless and clean and the food looks amazing.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (41) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mercia Grange.
Accreditations
There are no accreditations posted yet for Mercia Grange.
Meet the Team (1)

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.
Mercia Grange is a stunning care...
I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.
Mercia Grange is a stunning care home with a great team.
I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.
As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.
My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.
Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mercia Grange to verify any information. View our terms and conditions. Mercia Grange has an Enhanced Service -what an Enhanced Service includes.