Mercia Grange

I have found my mother's care in Mercia Grange for the past four months to be everything we hoped for. She is well cared for, safe, well fed and warm. She joins in and really enjoys all the activities which are very well organised. The staff are all extremely pleasant and friendly.

My friend came to Mercia Grange in December. Since moving here she has improved in her health and is very happy. The activities are very well planned and very enjoyable. She loves being involved with them all. The care staff are fabulous, very kind.

Since we have been coming here to visit our relative we have been treated really well and made to feel really welcome. All of the residents look well and looked after and seem really happy. The staff here are amazing and really friendly and happy whenever we visit. I have two young children and they are always greeted with a smile and the staff go above and beyond, finding toys or welcoming them. It is always spotless and clean and the food looks amazing.

My mum recently passed away, spending the last two months of her life being cared for at Mercia Grange. The standard of care she received during this time was exceptional. She was made comfortable at all times, and the support given to the wider family was amazing.

My wife suffered from Parkinson's Disease and Dementia and was placed in care at Mercia Grange Care Home, Sutton Coldfield, years ago. During her time there, all of the staff were most caring, kind, considerate and thoughtful to my family and I. One can write long-flowing reviews, but the truth is that my family and I will be forever grateful for the care and compassion shown to my wife, and it will remain in our memory forever.

The team have worked extremely hard to make sure grandad is settled and content at Mercia Grange. As a family, it gives us peace of mind that grandad is receiving such a high standard of care in a friendly and safe environment. Highly recommended.

We would not hesitate to recommend Mercia Grange.

My father-in-law is very happy and extremely well looked after.

the care provided is exceptional. All the services are delivered extremely well, but critically with genuine care and kindness. My father-in-law is content and we are so happy that he is in the right place.

Mercia Grange is a fabulous care home. The emphasis is on 'home'. My father is settled and content and very well cared for. As a family, we are always made to feel part of everything at Mercia and visits are a joy! Couldn't be happier that this is dad's home!

The environment at Mercia Grange Care Home is akin to a very good hotel plus, of course, a dedicated focus on the health and well-being of residents. The staff are professional, caring and kind. Residents' rooms are spacious, very well equipped and regularly cleaned. All in all, Mercia Grange provides an excellent experience for its residents.

Thanks.

I would have no hesitation in recommending Mercia Grange and wish we could've got Dad in there much earlier. Thank you to all the staff; you provide exceptional service.

The customer relations manager and her colleagues organised care for my mum very quickly and efficiently, yet with many personal touches for her and her family - an initial enquiry on a Monday lunchtime led to moving into a lovely room on the Thursday. The care and support that she received was excellent and the peace of mind this bought to the family was priceless. The division into different floors works well with each being a small community. The variety and quality of the food - including freshly baked goodies each day for the cafe was also appreciated by both my mum and her family.

I would like to thank everyone for making my mom's latter years happy, and allowing me peace of mind.

As I live alone, I decided to book a fortnight respite care to recover from a serious operation. I received a warm welcome with as much or as little assistance as I needed during my stay. I felt the care team were genuinely concerned for my recovery and readiness to return home. With another operation on the card I shall be back afterwards for more TLC.

We are a couple of months into our experience with Mercia Grange who are caring for my father, who sadly has Dementia. We are very pleased to say that Mercia Grange has met our expectations, it is clear that the residents are treated with the highest levels of care, dignity and respect. Probably most reassuring of all is the kindness shown, it is evident that they all work very hard to establish a trustful relationship with the resident and the family. All of the staff at Mercia Grange that we have met, right from the reception, housekeeping, catering and the management deserve a mention. The overall standards of the home are very high and you can see this is something that they pride themselves on.

Choosing a care home is the most difficult decision made on behalf of a loved one. However I knew Mercia Grange was the one for Mum as soon as I stepped through the doors. Wow! I thought the atmosphere felt amazing. Mum is settling in slowly but surely thanks to the amazing team of carers around her. The encouragement, empathy but most of all the friendly attitude they show is outstanding. Always something going on every day to keep the residents active as best as possible. I feel at home when I visit, nothing is too much trouble. I know I have made the right choice and feel I can be at peace knowing Mum is safe and well cared for.

We were very pleased with how Mum got on during a two week respite stay at Mercia Grange. She was well looked after and enjoyed mixing with other residents and getting involved in some of the activities. Many thanks to all involved.

Needing end of life care for our mother, with no space at local hospices we started to seek out nursing homes, only prepared to consider those with 'outstanding' status as defined by the QCC. Mercia Grange is one of only around 3 in our area to achieve this.

The customer relations manager was helpful and understanding. The home is immaculate and beautifully designed. Excuse me speaking frankly, it doesn't stink like so many nursing homes do. My mother was attended to promptly when she used her buzzer. The carers and nursing staff also continually checked in on her. Every detail of internal decor and functionality is considered. The designers of this building have gone to great trouble to disguise institutional functionality. All this means that Mercia Grange feels more like a charming hotel.

My mother very, unfortunately, took a turn for the worst and had to be readmitted to hospital. We had paid our fee and signed our contract agreement. To my astonishment these lovely people refunded us. They did not have to do this.