Mercia Grange

538 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EH
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9.9 117 Reviews
  • Mercia Grange, Sutton Coldfield
Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.

Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as regular outings and events.

With a focus on personalised care, the team at Mercia Grange work with each resident and their family to get to know everything they can about their life, needs, likes and dislikes. Then they design care and activity plans tailored to their unique needs and preferences.

Mercia Grange is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Mercia Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1795
  • Self-Funded Residential Dementia Care: from £1890
  • Self-Funded Nursing Care: from £2060
  • RESPITE Self-Funded Residential Care: from £2005
  • RESPITE Self-Funded Residential Dementia Care: from £2100
  • RESPITE Self-Funded Nursing Care: from £2270

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mercia Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Michael McNelis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Parking on-site

Mercia Grange Reviews (117)

9.9

Mercia Grange has a Review Score of 9.9 (9.904) out of 10, based on 28 reviews in the last 2 years.
Over all time Mercia Grange has 117 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mercia Grange
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Total of 117, showing 41-60
Review from J C (Son of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an extremely friendly, helpful and supportive place.
Mum got to the point where she could no longer live alone.
It was a daunting experience and a big, sudden change to her life and lifestyle.
Mum has settled in well, the staff are great and she is being looked after well.
Such a relief
for her and her family.
I highly recommend this place.
Great care and lovely to visit.
Thanks.
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Review from Elizabeth M (Daughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently passed away but spent his last few weeks on end-of-life care at Mercia Grange. He had been in the hospital, and we were arranging respite care for him when we received the sad news that he would require a different type of care.
The staff at Mercia couldn't have been more helpful and
accommodating. Considering all Dad's children live overseas, they made the process so simple for us.
Although Dad wasn't well enough to enjoy all the facilities there, he was truly happy in the closing weeks of his life. The kindness and care shown by all the staff were amazing and brought peace of mind to us all. They did their utmost to engage with him and treated him with dignity and respect to the very end.
I would have no hesitation in recommending Mercia Grange and wish we could've got Dad in there much earlier. Thank you to all the staff; you provide exceptional service.
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Review from J O (Son of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The customer relations manager and her colleagues organised care for my mum very quickly and efficiently, yet with many personal touches for her and her family - an initial enquiry on a Monday lunchtime led to moving into a lovely room on the Thursday. The care and support that she received was excellent
and the peace of mind this bought to the family was priceless. The division into different floors works well with each being a small community. The variety and quality of the food - including freshly baked goodies each day for the cafe was also appreciated by both my mum and her family.
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Review from Jane W (Daughter of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has recently passed away, but spent the last 2 years of her life at Mercia Grange. She couldn’t have been happier.
Mom had many needs, but nothing was ever too much trouble for her carers. She was never made to feel anything but valued, and her care was second to none. All of the carers were
like old friends, sharing a joke or a chat at every opportunity.
There was always an activity happening to join in with, or just to watch if that was all Mom felt that she wanted to do.
Mom loved the visits from guests, including singers, school children, ponies and dogs to mention a few, and also the special occasion days like ABBA tributes and “wartime singalongs”, along with Easter games in the garden that we as a family, were able to share with Mom.
No one wants to go into a care home, and it’s important that the choice is right. If Mom and I had to chose again, the choice would be the same.
I would like to thank everyone for making my mom's latter years happy, and allowing me peace of mind.
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Review from E F (Respite Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I live alone, I decided to book a fortnight respite care to recover from a serious operation. I received a warm welcome with as much or as little assistance as I needed during my stay. I felt the care team were genuinely concerned for my recovery and readiness to return home. With another operation
on the card I shall be back afterwards for more TLC.
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Review from P H (Son of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are a couple of months into our experience with Mercia Grange who are caring for my father, who sadly has Dementia. We are very pleased to say that Mercia Grange has met our expectations, it is clear that the residents are treated with the highest levels of care, dignity and respect. Probably most
reassuring of all is the kindness shown, it is evident that they all work very hard to establish a trustful relationship with the resident and the family. All of the staff at Mercia Grange that we have met, right from the reception, housekeeping, catering and the management deserve a mention. The overall standards of the home are very high and you can see this is something that they pride themselves on.
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Review from Sheila A (Daughter of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home is the most difficult decision made on behalf of a loved one. However I knew Mercia Grange was the one for Mum as soon as I stepped through the doors. Wow! I thought the atmosphere felt amazing. Mum is settling in slowly but surely thanks to the amazing team of carers around her.
The encouragement, empathy but most of all the friendly attitude they show is outstanding. Always something going on every day to keep the residents active as best as possible. I feel at home when I visit, nothing is too much trouble. I know I have made the right choice and feel I can be at peace knowing Mum is safe and well cared for.
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Review from R T (Son of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very pleased with how Mum got on during a two week respite stay at Mercia Grange. She was well looked after and enjoyed mixing with other residents and getting involved in some of the activities. Many thanks to all involved.
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Review from Karen E (Daughter of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needing end of life care for our mother, with no space at local hospices we started to seek out nursing homes, only prepared to consider those with 'outstanding' status as defined by the QCC. Mercia Grange is one of only around 3 in our area to achieve this.


The customer relations manager was helpful

and understanding. The home is immaculate and beautifully designed. Excuse me speaking frankly, it doesn't stink like so many nursing homes do. My mother was attended to promptly when she used her buzzer. The carers and nursing staff also continually checked in on her. Every detail of internal decor and functionality is considered. The designers of this building have gone to great trouble to disguise institutional functionality. All this means that Mercia Grange feels more like a charming hotel.


My mother very, unfortunately, took a turn for the worst and had to be readmitted to hospital. We had paid our fee and signed our contract agreement. To my astonishment these lovely people refunded us. They did not have to do this.

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Review from Janet K (Niece of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my sisters and I found ourselves in a position whereby we needed to find a care home for our aunt, we found that online reviews contributed massively to our thought processes. It is for that reason that I feel it so important to share our wonderful experience of Mercia Grange.
From the moment
that we saw this outstanding care facility, we knew that this was our number one choice and that our aunt would be very happy here. We found the building itself to be of the highest standard - with clean, spacious rooms and communal areas that were very inviting. Upon arrival, we were made to feel incredibly welcome by the caring and friendly staff. In particular, we must mention the customer relations manager, who went above and beyond to make the moving process as seamless as possible. She made all necessary arrangements extremely quickly and was wonderfully supportive throughout what can be a difficult time for families. We cannot thank her enough.
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Review from Gareth H (Friend of Resident) published on 15 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old friend, who has no family, recently contacted covid and ended up in hospital. When she was deemed medically fit she was unable to look after herself and decided to spend 28 days of respite care in Mercia Grange.
Before the 28 days were up she decided that the care and facilities were
what she needed on an ongoing basis. She has made Mercia Grange her home and is happier now than at any time in the last ten years.


Although the facilities are excellent at Mercia Grange the staff are too and it is they who turn excellent premises into an excellent home.

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Review from Jane K (Niece of Resident) published on 12 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I had spent most of the summer months looking at various homes for our aunt. We found the whole experience quite distressing until we visited Mercia Grange. From our very first visit, we were welcomed by every member of staff we met with a friendly smile and attitude towards everyone.
We were so impressed. We felt that every question was answered with a high standard of knowledge and expertise and there was not a silly question. The home itself provides everything to a very high standard indeed, something that was lacking in other places that we visited. Initially, we placed our aunt in their care for two weeks respite, she is now a full resident. The day that we took her to the home we could not have asked for more, we were obviously upset at leaving her, but the staff made our task easy and without distress to our aunt. We cannot praise the staff enough, we can call any time, day or night, and speak to the staff on my aunt's wing, they are amazing.
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Review from Susan S (Resident) published on 12 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I were very upset at the thought of our relative going into a home. But circumstances meant she could no longer live on her own. We visited many homes and we realised that Covid restrictions were in place. However, this was the only home that welcomed our enquiry.
On a tour around the
home (Covid safe) every member of staff we encountered said hello. This did not happen in all but one of the others we visited.
Another bonus is that you can contact the home at any time. This is helpful when you yourselves are working. Someone has always answered the telephone. Any appointments to sort paperwork have been at our convenience. The customer service manager tries to make the process run smoothly.
All the staff are well trained in Dementia care something we felt was essential.
Our relative has settled very quickly. She is brighter when we visit and holding a conversation that she couldn't do before. It is not all plain sailing but we can not thank the staff enough.
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Review from Joseph O (Husband of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was distraught when I realised I could no longer care for my wife at home and needed to find residential care for her. Personal recommendations led me to Mercia Grange where I found the staff as concerned for me as for my wife. I was particularly impressed by the warmth of the welcome of all the staff
and the relaxed but safe and efficient atmosphere. The facilities are excellent and the standards of cleanliness and maintenance extremely high. Since her admission my wife has enjoyed the best imaginable care and attention and I am made to feel both welcome and cared for. The staff are prepared to go beyond the limits that can be expected of them in their care giving and their compassion. Over the two months of her stay to date I have found nothing at fault or to give any cause for concern and friends that have visited her all say the same.
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Review from R W (Daughter of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents have resided at Marcia Grange, now sadly deceased. My father was on the nursing floor and my mother was on the dementia floor then nursing. The care and compassion during the 2 and a half years has been wonderful. The care and devotion to the residents is heartwarming and the kindness
and understanding to me, as a family member, is truly priceless. All the staff are so genuine and the nursing care, faultless.
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Review from Amanda H (Daughter of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although it is difficult to give a broad and balanced review under the current restrictions, I have been impressed with the way my mum has been welcomed into the home under traumatic circumstances, when we had to find a new home very suddenly. I can't praise the customer relations manager highly enough.
She has been amazing, getting things sorted very quickly and checking that everything was okay, making us all feel valued. I feel able to telephone at any time and am met with a cheerful response. Which is very important while we are only able to visit for very short times. The carers listen, taking on board and responding to whatever is said either by Mum or me. The reception staff are also helpful and welcoming. Since moving to Mercia Grange, my Mum has started to eat and enjoy her food again and seems particularly impressed by the puddings! So thank you Chef!
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Review from Jilly C (Friend of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Covid has been an absolute nightmare for any care home but from the day I first visited Mercia Grange back in April I felt a warmth and feel good factor immediately and this hasn't changed. Everyone from the nurses to the admin team take a positive interest in every resident and you can talk to anyone
and they will know how they are getting on. The staff prepare the residents to welcome their visitors so that they look nice. It's difficult enough visiting in these times but to see that someone has made the effort to shave and put nice clothes on is a lovely surprise and quite touching given people's circumstances. I touched the hand of my friend and instantly knew that he had been moisturised and it felt so lovely and this must feel good too for him, especially being bedbound. He had a smile on his face and the visiting time just flies by. I can't believe the difference in him in the month that he has been there and I leave him knowing that he is well fed and in safe hands.
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Review from Jan Y (Respite Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very warm and welcoming care home with excellent facilities. Staff are friendly and very helpful in dealing with any concerns regarding Mom’s health and well-being in a caring and professional way. We have extended the respite care and wouldn’t hesitate in making this more permanent if required.
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Review from Jane C (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has only been at Mercia Grange a short while but has received some excellent care so far. The carers are very attentive to him and he seems settled in his room which is clean and homely. I think we made a good decision when we chose Mercia Grange.
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Review from Anne G (Daughter of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mother and father spent a period of time at Mercia Grange in respite care due to a deterioration in my mum's general health and following a nasty gastric virus. They came away from Mercia fighting fit again and were able to return to their own home to carry on with their day to day lives supported
by me. This was a huge relief period of time for me and I cannot thank the staff at Mercia enough for making their time there so special despite the first week being spent in isolation due to COVID regulations.
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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Mercia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Mercia Grange is calculated as follows: ( (303 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 334 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mercia Grange is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Michael

Michael McNelis

Job Title: Home Manager Joined: 2024

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.


Mercia Grange is a stunning care home with a great team.


I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.


As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.


My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.


Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.

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