
A wonderfull respite stay for my mom with great facilities and friendly staff.I A(Respite Resident/Service User)



A wonderfull respite stay for my mom with great facilities and friendly staff.I A(Respite Resident/Service User)



Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.
Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as...
Care Provided by Mercia Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mercia Grange for full pricing details and T&Cs.
Contact Mercia Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Michael McNelis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Parking on-site
Mercia Grange Reviews (123)
Mercia Grange has a Review Score of 9.8 (9.808) out of 10, based on 19 reviews in the last 2 years.
Over all time Mercia Grange has 123 reviews.
The team have worked extremely hard to make sure grandad is settled and content at Mercia Grange. As a family, it gives us peace of mind that grandad is receiving such a high standard of care in a friendly and safe environment. Highly recommended.
The team at Mercia ensured Grandad's move went smoothly. He was made to feel very welcome and part of the Mercia family from day one. It greatly put our minds at rest to know that Grandad was being well cared for.
Grandad is now very settled, and Mercia Grange has exceeded our expectations. The level of care is second to none and he has built up an excellent rapport with staff, who treat him with kindness, dignity and respect. As regular visitors to Grandad now, we are always impressed with the excellent facilities and extremely high standards of cleanliness and maintenance.
We would not hesitate to recommend Mercia Grange.
My father-in-law is very happy and extremely well looked after.
the care provided is exceptional. All the services are delivered extremely well, but critically with genuine care and kindness. My father-in-law is content and we are so happy that he is in the right place.
Mercia Grange is a fabulous care home. The emphasis is on 'home'. My father is settled and content and very well cared for. As a family, we are always made to feel part of everything at Mercia and visits are a joy! Couldn't be happier that this is dad's home!
The environment at Mercia Grange Care Home is akin to a very good hotel plus, of course, a dedicated focus on the health and well-being of residents. The staff are professional, caring and kind. Residents' rooms are spacious, very well equipped and regularly cleaned. All in all, Mercia Grange provides an excellent experience for its residents.
Mum got to the point where she could no longer live alone.
It was a daunting experience and a big, sudden change to her life and lifestyle.
Mum has settled in well, the staff are great and she is being looked after well.
Such a relief for her and her family.
I highly recommend this place.
Great care and lovely to visit.
Thanks.
The staff at Mercia couldn't have been more helpful and accommodating. Considering all Dad's children live overseas, they made the process so simple for us.
Although Dad wasn't well enough to enjoy all the facilities there, he was truly happy in the closing weeks of his life. The kindness and care shown by all the staff were amazing and brought peace of mind to us all. They did their utmost to engage with him and treated him with dignity and respect to the very end.
I would have no hesitation in recommending Mercia Grange and wish we could've got Dad in there much earlier. Thank you to all the staff; you provide exceptional service.
The customer relations manager and her colleagues organised care for my mum very quickly and efficiently, yet with many personal touches for her and her family - an initial enquiry on a Monday lunchtime led to moving into a lovely room on the Thursday. The care and support that she received was excellent and the peace of mind this bought to the family was priceless. The division into different floors works well with each being a small community. The variety and quality of the food - including freshly baked goodies each day for the cafe was also appreciated by both my mum and her family.
Mom had many needs, but nothing was ever too much trouble for her carers. She was never made to feel anything but valued, and her care was second to none. All of the carers were like old friends, sharing a joke or a chat at every opportunity.
There was always an activity happening to join in with, or just to watch if that was all Mom felt that she wanted to do.
Mom loved the visits from guests, including singers, school children, ponies and dogs to mention a few, and also the special occasion days like ABBA tributes and “wartime singalongs”, along with Easter games in the garden that we as a family, were able to share with Mom.
No one wants to go into a care home, and it’s important that the choice is right. If Mom and I had to chose again, the choice would be the same.
I would like to thank everyone for making my mom's latter years happy, and allowing me peace of mind.
As I live alone, I decided to book a fortnight respite care to recover from a serious operation. I received a warm welcome with as much or as little assistance as I needed during my stay. I felt the care team were genuinely concerned for my recovery and readiness to return home. With another operation on the card I shall be back afterwards for more TLC.
We are a couple of months into our experience with Mercia Grange who are caring for my father, who sadly has Dementia. We are very pleased to say that Mercia Grange has met our expectations, it is clear that the residents are treated with the highest levels of care, dignity and respect. Probably most reassuring of all is the kindness shown, it is evident that they all work very hard to establish a trustful relationship with the resident and the family. All of the staff at Mercia Grange that we have met, right from the reception, housekeeping, catering and the management deserve a mention. The overall standards of the home are very high and you can see this is something that they pride themselves on.
Choosing a care home is the most difficult decision made on behalf of a loved one. However I knew Mercia Grange was the one for Mum as soon as I stepped through the doors. Wow! I thought the atmosphere felt amazing. Mum is settling in slowly but surely thanks to the amazing team of carers around her. The encouragement, empathy but most of all the friendly attitude they show is outstanding. Always something going on every day to keep the residents active as best as possible. I feel at home when I visit, nothing is too much trouble. I know I have made the right choice and feel I can be at peace knowing Mum is safe and well cared for.
We were very pleased with how Mum got on during a two week respite stay at Mercia Grange. She was well looked after and enjoyed mixing with other residents and getting involved in some of the activities. Many thanks to all involved.
Needing end of life care for our mother, with no space at local hospices we started to seek out nursing homes, only prepared to consider those with 'outstanding' status as defined by the QCC. Mercia Grange is one of only around 3 in our area to achieve this.
The customer relations manager was helpful and understanding. The home is immaculate and beautifully designed. Excuse me speaking frankly, it doesn't stink like so many nursing homes do. My mother was attended to promptly when she used her buzzer. The carers and nursing staff also continually checked in on her. Every detail of internal decor and functionality is considered. The designers of this building have gone to great trouble to disguise institutional functionality. All this means that Mercia Grange feels more like a charming hotel.
My mother very, unfortunately, took a turn for the worst and had to be readmitted to hospital. We had paid our fee and signed our contract agreement. To my astonishment these lovely people refunded us. They did not have to do this.
From the moment that we saw this outstanding care facility, we knew that this was our number one choice and that our aunt would be very happy here. We found the building itself to be of the highest standard - with clean, spacious rooms and communal areas that were very inviting. Upon arrival, we were made to feel incredibly welcome by the caring and friendly staff. In particular, we must mention the customer relations manager, who went above and beyond to make the moving process as seamless as possible. She made all necessary arrangements extremely quickly and was wonderfully supportive throughout what can be a difficult time for families. We cannot thank her enough.
Before the 28 days were up she decided that the care and facilities were what she needed on an ongoing basis. She has made Mercia Grange her home and is happier now than at any time in the last ten years.
Although the facilities are excellent at Mercia Grange the staff are too and it is they who turn excellent premises into an excellent home.
My sister and I had spent most of the summer months looking at various homes for our aunt. We found the whole experience quite distressing until we visited Mercia Grange. From our very first visit, we were welcomed by every member of staff we met with a friendly smile and attitude towards everyone. We were so impressed. We felt that every question was answered with a high standard of knowledge and expertise and there was not a silly question. The home itself provides everything to a very high standard indeed, something that was lacking in other places that we visited. Initially, we placed our aunt in their care for two weeks respite, she is now a full resident. The day that we took her to the home we could not have asked for more, we were obviously upset at leaving her, but the staff made our task easy and without distress to our aunt. We cannot praise the staff enough, we can call any time, day or night, and speak to the staff on my aunt's wing, they are amazing.
On a tour around the home (Covid safe) every member of staff we encountered said hello. This did not happen in all but one of the others we visited.
Another bonus is that you can contact the home at any time. This is helpful when you yourselves are working. Someone has always answered the telephone. Any appointments to sort paperwork have been at our convenience. The customer service manager tries to make the process run smoothly.
All the staff are well trained in Dementia care something we felt was essential.
Our relative has settled very quickly. She is brighter when we visit and holding a conversation that she couldn't do before. It is not all plain sailing but we can not thank the staff enough.
I was distraught when I realised I could no longer care for my wife at home and needed to find residential care for her. Personal recommendations led me to Mercia Grange where I found the staff as concerned for me as for my wife. I was particularly impressed by the warmth of the welcome of all the staff and the relaxed but safe and efficient atmosphere. The facilities are excellent and the standards of cleanliness and maintenance extremely high. Since her admission my wife has enjoyed the best imaginable care and attention and I am made to feel both welcome and cared for. The staff are prepared to go beyond the limits that can be expected of them in their care giving and their compassion. Over the two months of her stay to date I have found nothing at fault or to give any cause for concern and friends that have visited her all say the same.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mercia Grange.
Accreditations
There are no accreditations posted yet for Mercia Grange.
Meet the Team (1)

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.
Mercia Grange is a stunning care home with a great team.
I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.
As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.
My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.
Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.
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