Clarendon Court Care Home

Thank you for your kind words; it really means a lot to the staff to have such lovely feedback, we are very fortunate to have such caring staff, as well as caring relatives who are actively involved in ensuring their loved ones are supported in the best possible way.

Thank you so much for your kind words. The staff are really dedicated and try really hard to make each day special. I hope we can continue to grow and make this a home where people live their best life.

Thank you for your review. Please accept our condolences at the sad passing of your mother. I am very disappointed to read its contents, I can see how dissatisfied you were with the lack of compassion/understanding you received from management at such a difficult time. I would like to take this opportunity to introduce myself as the new manager here. I am aware this does not address the issues you have stated but I do wish to assure you I will always respond should a relative wish to come and talk to me, always responding to any queries, concerns, any relative would wish to raise, so an appropriate acceptable resolution is reached for all parties, primarily the person in our care. It is important we always engage in open, respectful dialogue to address any issues relevant to any resident in our care. I apologise for the lack of empathy you felt you received at such a difficult time. Jan Briddon. Home Manager.

Thankyou very much for your kind review, we would like to thank you for your understanding during this time of crisis and the support that you continue to give the home. We hope that things will get back to some form of normality soon and that visiting will resume to some sort of normality. Until then we hope what we have put in place regarding visiting gives you reassurance and keeps you in touch with mum.

Thank you for the lovely feedback, I will share your comments with all the staff.
I hope everything is going well and that you have a wonderful New Year.
Best Wishes
Manager