Chelmunds Court

Went to visit my dad. They asked if we wanted to sit outside and made Dad as comfortable as possible. They told me all of the activities they had planned and ones Dad had participated in. Dad loved looking at the flowers in the garden.

Staff are friendly and helpful whenever family members visit, and we are kept up to date with residents' activities through photographs and WhatsApp calls.

At our visit, she looked peaceful and happy, clean and well dressed. Mom has to be encouraged to eat and drink and the staff are always attentive to her needs. She is encouraged to partake in activities during the week and we are sent photos and videos of her taking part. We have WhatsApp calls and recently, visits were increased to five members of the family, which is great.

As for anywhere else in the building, I have not seen it in over a year.

Thanks everyone at Chelmunds Court.

It was my mum's birthday on 1st June. Thanks to the activities staff we put on a fabulous party with Buck’s Fizz (no alcohol), cupcakes, balloons and super singers. What a fabulous afternoon, all the residents had an amazing day. A big thank you to everyone who helped make the day so special. Mum was showered, had her hair done and was dressed in her party dress. She looked great. Thanks guys.

I have found the staff to be friendly, positive and helpful. My mother is a resident. Clean environment. Communication is clear and genuine. Would recommend based on my experience. My mother's well cared for and I'm happy with the treatment that she is receiving.

From the first phone call until today, the Chelmunds Court staff have been brilliant. My mother is treated like a queen and I am kept informed of every situation at all times. The overall level of care is exceptional. Thank you to everyone, from the managers, to admin, carers, cleaners and cooks. Thank you!

10/10 for covid security, LFT and full PPE for me to ensure safety.

The only slight complaint is that I have difficulty getting through on the phone to speak to my husband. Otherwise, I am very happy with the care.

The transition of my mum moving in ran smoothly for us both, all the staff have been truly amazing to work hard to support the residents and their families with care, dignity, love and respect. The level of care and professionalism is beyond words. Thank you.

Due to Covid, we have not been able to go into my wife's care home, but the staff are always helpful, pleasant and I know my wife is being looked after well. The activities team send regular photos and calls to keep me informed. Today, after six months, I saw my wife for the first time. We held hands. Everything was organised well, no complaints.

Chelmunds Court have provided my mum, as a resident and myself, with exceptional care. Mum was admitted last August 2020 under Covid discharge. She has Alzheimer’s and had suffered a fall. She subsequently had sepsis and needed to be nursed in bed. All care staff, nurses and managers have shown Mum the utmost care and professionalism. I have been given permission to help with Mum’s feeding, taking Covid tests with staff. They treat me with such kindness and compassion. The whole team are extremely kind to Mum and she seems settled. They have also supported us through the CHC process which is so complicated. I would like to thank all those from reception to nursing care, especially three particular members of staff for their kindness and support. The care home manager has really turned the home into a wonderful, caring place. Thank you to everyone involved.

They are totally friendly and look after my dad so well. He is clean well looked after and safe and they update us once a week with how Dad is getting on. He has settled in really well, they make sure he eats and drinks, even when he doesn’t want to and is being stubborn. I would recommend this home to anyone.

The activity coordinator and her team have made these last few months a whole lot better for our family with the regular FaceTimes with Mom. Not being able to visit is hard so to know that they really do care about the residents and families is just wonderful. I also receive messages and photos from them all too. We are so grateful and thankful for everything that the staff here do to look after my mom.

My father-in-law was placed in Chelmunds Court in December 2020 because of his Alzheimer's condition. He's been there a few months now and is very happy and settled which makes my wife and me happy and settled too. The staff are wonderful, always friendly and show they care not only about my father-in-law but about us too. We haven't been able to have a physical face to face with him yet because of Covid but the staff always arrange video and phone calls with him. The staff always send pictures showing what the residents have been up to which is kind and we pass them onto the family. Overall I can't fault Chelmunds Court. It's always a bit worrying when he's been transferred to a new place but no need to worry, it's great.

The staff here are amazing and seem to really care for my dad. I feel that dad is well looked after. Thank you for all you do.

My mom has been at Chelmunds Court since August 2020. The care my mom has and is receiving is second to none. All my mom's medical needs are taken care of every day. Nothing is too much trouble when we talk to the staff and when we drop things off at reception for Mom we always receive the warmest of welcomes. In these difficult times, they are doing an exceptional job in very difficult circumstances and should be highly commended for it. I don't think my mom would be managing with lockdown if it wasn't for the care and attention she receives at Chelmunds Court and long may it continue.

Office staff are friendly and approachable too.

Most important, very friendly staff.