Chelmunds Court

2 Pomeroy Way, Solihull, Birmingham B37 7WB
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9.8 93 Reviews
  • Chelmunds Court, Birmingham
Chelmunds Court has a high quality, innovative residential care and nursing home design, specially developed to provide expert care, in a safe and stimulating environment, for up to 73 older people.

Residents can enjoy mobilising around the curved corridors of the building’s quadrangle shape, which internally houses a safe, courtyard garden.

A central, dementia-friendly café has been designed as an environment to stimulate past memories, where residents can bring friends and relatives away from their natural residence. Lounges and dining rooms are stocked with baked goods and coffee and tea facilities and act as activity and entertainment areas too.

A corner activity room, complete with a low-level kitchen for group baking ease, has an external door positioned close to the Community Centre, to encourage community integration ease, including building beneficial intergenerational relationships.

Chelmunds Court is a 73 bed residential home offering compassionate, professional care for older people, especially those who are living with dementia, both residential and nursing. Centrally located in the Chelmsley Cross area of North Solihull this purpose-built care home is an integral part of one of the UK's largest-ever regeneration programmes.

Being a specialist provider of dementia care the Chelmunds Court team are well-placed to provide the 24-hour support, assistance and expert nursing required for all their residents.

The surrounding area has been extensively remodelled to provide state of the art leisure, healthcare, residential and community facilities, including new schools and green areas.

Chelmunds Court in Chelmsley Wood benefits greatly from being at the heart of such an important new social project and a new community has been created which residents are a proud part of.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1437 – £1545
  • Self-Funded Residential Dementia Care: £1437 – £1545
  • Self-Funded Nursing Care: £1550 – £1591
  • Self-Funded Nursing Dementia Care: £1550 – £1591
  • RESPITE Self-Funded Residential Care: £1537 – £1645
  • RESPITE Self-Funded Residential Dementia Care: £1537 – £1645
  • RESPITE Self-Funded Nursing Care: £1650 – £1691
  • RESPITE Self-Funded Nursing Dementia Care: £1650 – £1691

These prices are only a guideline, please contact Chelmunds Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Geraldine Alfonso (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (73)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Chelmunds Court Reviews (93)

9.8

Chelmunds Court has a Review Score of 9.8 (9.750) out of 10, based on 20 reviews in the last 2 years.
Over all time Chelmunds Court has 93 reviews.

Overall Experience
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  • 20
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Date Published
  • 93
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Reviewer Connection to Chelmunds Court
  • 42
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  • 5
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Total of 93, showing 81-93
Review from Deborah H (Daughter of Resident) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been at Chelmunds Court since August 2020. The care my mom has and is receiving is second to none. All my mom's medical needs are taken care of every day. Nothing is too much trouble when we talk to the staff and when we drop things off at reception for Mom we always receive the warmest
of welcomes. In these difficult times, they are doing an exceptional job in very difficult circumstances and should be highly commended for it. I don't think my mom would be managing with lockdown if it wasn't for the care and attention she receives at Chelmunds Court and long may it continue.
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Review from Sharon S (Daughter of Resident) published on 4 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Chelmunds Court made my dad's transition from his family home to a care home, far easier than it could have been. Dad was welcomed by professional, caring staff and was treated with the greatest of respect. Dad has been there nearly a year and we have no complaints. Carers ensure Dad is always clean,
warm and content. The food is always fresh and Dad enjoys his meals and they look delicious too.
Dad recently turned 80 and the chef and staff at Chelmunds couldn't have made my dad's celebration more special with the chef baking Dad a birthday cake for his big day. We had a family get together there which Dad really enjoyed and was glad to see his family had come to celebrate with him.
Housekeeping and maintenance is excellent and staff are always around to help.
We have assessment reviews to ensure Dad is getting the best possible care with the CTL and can speak to them whenever we need to.
Office staff are friendly and approachable too.
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Review from C S (Son of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good parking facilities with easy access to home where you are welcomed by extremely friendly staff in a clean and warm environment.
Bedroom with robe, dresser, bedside cupboards and comfortable armchair provides ample storage/space. Ensuite is very modern and clean.
Easy access along the corridor
to longue/dining rooms and again all clean, tidy and spacious.
Most important, very friendly staff.
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Review from J H (Niece of Resident) published on 16 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear great aunt spent a few months in the care of this lovely home. The care, kindness and compassion we witnessed towards her during her time there was superb. Rooms were immaculate, as were all areas we visited in the home and my aunt was very happy here
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Review from Julie (Sister of Resident) published on 14 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can't thank the carers and nurses enough for the care they gave my sister. It's a lovely home, more like a hotel than a nursing home. It's a shame about the manager. The home would be a lot better if she was not in charge. Once again, thank you to all the carers for looking after my sister and her
family in our time of need.
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Review from Christina W (Friend of Resident) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Chelmunds Court on a regular basis over the last 6 months and I can't believe the change, there is barely any agency now, training is always taking place with new recruits and the whole feeling to the home has changed. I no longer leave with concerns, because it's obvious that the care
staff have each resident's wellbeing at the top of the list, there had been a change around to staff and this shows greatly.
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Review from Alison C (Daughter of Resident) published on 7 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who is in an advanced stage of dementia, has been a resident at Chelmunds Court for the past seven months.
As a family, from day one, our experience at Chelmunds Court has been a very positive one.
The care and compassion that I have witnessed all staff extend to my mother has been unsurpassed.
This is a very warm and loving environment, where all the resident's individual needs are carefully considered and catered for.
The management team is welcoming has always been available to us. They have been extremely supportive in what has proved to be a difficult time for our family.
At Chelmunds my mother is safe, cherished and her individual care needs are met to a high standard. This really is a home that cares.
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Review from Alison H (Daughter of Resident) published on 4 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank the staff of Chelmunds Court for the care of my mom and us, especially in the last few days she had with us. I can't thank you enough.
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Review from Maureen (Daughter of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our dearest mom was a resident from April to October. Mom had Vascular Dementia.
This care home has had its fair share of issues and bad press, we feel partly due to the wrong choice of management and carers alike. It now has, we hope, a new lease of life with a new management team, who are doing their
utmost to bring Chelmunds Court back to life. Perfection is something we all strive for, but very hard to achieve all of the time!
We wish all the very best in the future for Chelmunds Court.
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Review from Eileen (Daughter-in-law of Resident) published on 22 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident from April to July 2018 and we were very surprised to see the comments relating to this home, as on the residential side that was not our experience at all (cannot comment on nursing). In fact Dad, who had advanced vascular dementia, loved it here. He had always maintained he
never wanted to go in a home, but he thought he was in a convalescence centre.
Dad loved the food which was excellent (the pickiest eater in the world) and never did we find him dirty, smelly, unfed or his room unclean, despite the fact he was doubly incontinent. Looking around the place and at other residents, likewise - we were in there on a daily basis. We never saw anyone who was injured, have an accident either and yes they do wander around (the home is designed in a circle so they can) because that's what people with dementia do. No place is perfect and yes, some days they didn't brush his teeth, clothes went missing in the laundry so tell the staff, they respond well to complaints and sort them.
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Review from Jane C (Daughter of Resident) published on 15 June 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
This Care Home knows it has problems. 3rd Manager in 6 months. Activities coordinator has now left, so no activities for the residents. The ratio of staff to residents does not seem sufficient given the level of dependency. Too many agency staff. Staff morale seems low. Some care staff appear to be
caring but a few don’t seem to have any idea how to treat, care or respond to Dementia residents. I feel the level of Dementia training needs to be stepped up, especially as this is home is described as a Dementia Specialist home. Communication is poor. Since the new Manager arrived there are some small signs of improvement and it is early days, but there is a long way to go. The care plan in my relative’s room recently showed that she had not had a bath or shower for at least 9 days in the recent past. I would not recommend this home to anyone, at present. Beautiful building, lovely rooms, but as far as care, communication, dignity, I feel there are still large hurdles to overcome.
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Review from John P (Son-in-law of Resident) published on 25 April 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Inadequate staff ratios, only been opened since November 2017 but managers left already and current manager not empathetic to needs of residents. Real issues with safeguarding vulnerable adults - residents wander around corridors and not monitored/supervised due to not having enough staff! Food not
great, procedures if there are any, not clear or reinforced, some agency staff do very little. Fab, new building but the level of care leaves much to be desired.
Reply from Alyssa Kelleher at Chelmunds Court

Your review is of great concern to us and we would therefore very much appreciate the opportunity to speak with you to establish the details. Please send your contact information via email to alyssa.kelleher@runwoodhomes.co.uk to enable us to contact you as soon as possible to discuss your comments further. It is of utmost importance to us that excellent care, procedures and management standards are maintained at all times. Thank you.

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Review from Susan R (Daughter-in-law of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chelmunds Court is a lovely well thought out nursing and residential care home for people with Alzheimer's or dementia. The care staff are friendly and helpful.
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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Chelmunds Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Chelmunds Court is calculated as follows: ( (179 Excellents x 5) + (55 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 236 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chelmunds Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Geraldine

Geraldine Alfonso

Job Title: Home Manager Joined: 2005

Hello, my name is Geraldine, and welcome to Chelmunds Court. I have 21 years of experience in care and have been proud to be part of the Runwood Homes family since 2012. One of my strongest qualities is taking on challenges, which has helped me grow into a better leader and mentor.


I am passionate about making a positive difference in the lives of our residents, their families, and our staff. At Chelmunds Court, residents enjoy a safe, homely environment, filled with laughter and supported by a friendly, caring, and highly skilled team.

Glenda

Glenda Bautista

Job Title: Home Administrator Joined: 2021

I'm Glenda. The Home Administrator Chelmunds Court with 3 years of experience.


I am a dedicated and detail-orientated administrator with three years of professional experience in managing payroll processes with zero errors, adeptly handling multitasking responsibilities, and analysing challenges to implement effective solutions. I take pride in my ability to greet visitors warmly and make them feel welcome, always with a smile.


I hold a Bachelor of Science in Computer Science from the Philippines and previously served as an assistant manager at one of the largest banks in my home country. Transitioning to a new work environment here, I am proud of my achievements, including maintaining error-free payroll management, ensuring no staff complaints regarding wages or overbudgeting, achieving a consistent 99% score in e-learning initiatives, and managing service orders and self-funding contracts seamlessly without complaints.


Beyond my professional responsibilities, I bring humour and positivity to the workplace, often described as having a contagious laugh. In my personal time, I enjoy watching Korean dramas, gardening, and travelling. I am passionate about continuous growth and delivering excellence in every aspect of my role.

Adele

Adele Budge

Job Title: Deputy Manager Joined: 2018

I'm Adele. I'm the Deputy Manager at Chelmunds Court.


With six years of experience in care, I’m dedicated to making a difference in the lives of my residents. My journey began as a carer, where I discovered my passion for bringing joy and comfort to others. I advanced to CTL, pursued a degree in mental health nursing, and am now proud to serve as a Deputy Manager.


Every day, I strive to make my residents' days brighter with smiles, jokes, and plenty of cuddles. Outside of work, I love reading, gardening, and spending quality time with my daughter. Seeing my residents happy is the most rewarding part of my role, and I’m committed to ensuring they feel valued and cared for every day.

Shawn

Shawn Alfonso

Job Title: Care Team Leader Joined: 2021

Hi, I’m Shawn, the Care Team Leader at Chelmunds Court, where I’ve been proudly working for 3 years. I love uncovering fun facts about people and enjoy connecting with staff, residents, and their families. Problem-solving is one of my strengths, and I thrive in building a supportive community.


I hold a Bachelor of Science in Physical Therapy from the Philippines, and my ultimate life goal is to taste every cuisine the world has to offer. When I’m not at work, you’ll find me at the cinema, cooking up something delicious, or even tackling a satisfying pile of laundry.

Melanie

Melanie Miller

Job Title: Chef Joined: 2017

Hi, I'm Melanie! I've been the Cook at Chelmunds Court for the past 7 years, and I absolutely love it here. The best part of my job is spending time with our wonderful residents—they make every day special.


When I'm not in the kitchen, I enjoy travelling to new places and watching great films.

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