Chelmunds Court

In this very difficult time staff at Chelmunds Court Care Home have been amazing. They have organised video calls, send me lots of pictures and are always willing to answer my questions. Visits are well organised, visiting area is spotless and cheerily decorated. Knowing Mum is safe and looked after is a huge relief to our family.

Professional service - well done.

Very happy for my mother.

My husband who has Lewy Body Dementia with aspects of Parkinson's Disease could be difficult to handle on occasion. He was well looked after, both his medical and personal needs met by professional caring staff.

Had a visit to see Mom on 3/8/21, as always; all Covid requirements were adhered to. They look after my mom brilliantly, and she looks happy and well. May I take this opportunity to thank the staff for all their hard work and help.

Me and my mom visited my nan on Tuesday 17th August and had a lovely time! The staff are all very friendly and helpful; particularly the person who organises visits who we love and so does my nan! We are really happy about the visits becoming a lot more frequent and more people being allowed in. We already have our next visit booked which we are happy about and looking forward to. We are very grateful for Chelmunds Court and the care that they give.

Very kind staff, very clean home.

Covid-19 has made visiting difficult and the contact with my dad throughout this period of time has been very limited as I was told by the home that I was not first on the list as next of kin and I would therefore not get any calls or video calls. Whilst I understand that these are/were challenging times, I did feel that measures could have been put in place (e.g. a rota system for contact for those who wanted it) for those who did want contact with their family member to make it more of a fairer process. I have since visited my dad three times this year and have been told different things regarding LFT testing each time. There is a lack of consistency in this area. The caring staff especially the lead carers are great, they know my dad well and all his little quirks. A massive thanks for all your hard work during these exceptional times. Dad is clean and happy and fits in well. The home is clean and well maintained. The staff try very hard to ensure residents are ‘included’ at all times.

Staff at Chelmunds Court are kind, thoughtful, caring and amazing! They are very friendly and approachable. Their dedication, care and attention to my mum have been wonderful. We've all had a terrible year with Covid but still the staff have maintained their high standard of care throughout. My mum is in the best environment for her needs. As a family, we have been able to see our mum via Whatsapp, video calls and message updates. The staff are amazing!

Excellent process, good communication, well-prepared staff member.

Dad has been at Chelmunds Court now for three and a half years, firstly downstairs in residential and now due to his inevitable deteriorating health upstairs in nursing. The staff both in residential and nursing have been outstanding in taking care of Dad, especially during the pandemic. They have always been approachable, understanding and happy to sort out concerns. They have kept us informed regularly with phone and video calls and the activities. Staff have organised excellent Covid-safe visits for us. A massive thanks to every one of them at Chelmunds Court.

Thank you for your approachability, professionalism and friendliness! Thank you also for your care of my cousin. She quite clearly feels at home and comfortable with your care concern.

The lady co-ordinating the visit was very friendly, kind and helpful. She was also very supportive, I haven't seen my nan in over a year and she has changed drastically.

I am now signed up for the care give plan. I've visited my wife on three occasions. The first time her room was a little smelly, the reason being the cleaners had not cleaned her room because my wife had a lie-in but the next day everything was fine. The staff at the home (i.e. carers) are very helpful, they always sort out any problems. I called at lunchtime and they allowed my wife to have her lunch in her bedroom with me. After twelve months of not visiting the home is still as good as ever.

Overall care and staff excellent.

My mother has been a resident at Chelmunds Court for 15-months; she was accepted there during the start of Covid, and even with the immense pressure on staff, her care is amazing. On 28th June, Mom was 102, and the staff decorated the coffee lounge, made a lovely cake, all the staff signed a card. My husband and I were invited to a cake and coffee party with Mom (all with the Covid rules, PCR, lateral, PPE). Although Mam has dementia, she has a lovely day, even had a tea party with other residents in the afternoon. I am now her essential caregiver and have Zooms and regular updates. Staff and management are great.

Always very pleasant and understanding.

All staff are kind and caring. They are doing an excellent job. A big thank you to every one of them.

Happy with the visit, Mum's looking really well. All staff are helpful. Really enjoy receiving the photo off the activity team.

Fantastic staff. Really friendly and helpful.