Hartfield House Care Home

4 Hartfield Road, Leatherhead KT22 7GQ
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9.9 88 Reviews
  • Hartfield House Care Home, Leatherhead
Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care.

Residents at Hartfield House each have their own spacious and uniquely decorated bedroom with an en suite wetroom as well as access to a variety of communal areas, including living and dining rooms, a dedicated activities and wellbeing room, a café for enjoying a catch up with loved ones, a hairdressing and nail salon, a cinema and a private dining room for celebrating special family occasions. Hartfield House also has a secure, landscaped garden where residents can enjoy a morning stroll, a spot of gardening or simply a cup of tea!

The professional and empathetic team at Hartfield House work hard to promote and support the independence and dignity of their residents, getting to know them as individuals to ensure the care they receive is tailored towards their needs and preferences.
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Care Provided by Hartfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Contact Hartfield House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hartfield House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lukasz Bogusz (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Hartfield House Care Home Reviews (88)

9.9

Hartfield House Care Home has a Review Score of 9.9 (9.851) out of 10, based on 28 reviews in the last 2 years.
Over all time Hartfield House Care Home has 88 reviews.

Overall Experience
  • 81
  • 6
  • 0
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  • 1
Date Published
  • 88
  • 9
  • 14
  • 28
  • 60
Reviewer Connection to Hartfield House Care Home
  • 32
  • 12
  • 11
  • 8
  • 6
  • 5
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 81-88
Review from Sarah M (Daughter of Resident) published on 21 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has a lovely atmosphere but it is the quality of the staff that makes it excellent. My father is unwell and has needed a high level of care and a few doctor visits. The staff have all been very kind and patient and appear to have a genuine fondness for all their residents. Communication has
been excellent and both the organisational team and nursing care team have always found time to discuss all my queries. It’s a huge relief to see my Dad safe, happy and comfortable.
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Review from S R (Daughter of Resident) published on 20 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother joined Hartfield in late 2018. She had previously been resident at another home which had not suited her. She has settled very well at Hartfield and is beginning to thrive again physically.


As well as being caring and friendly, the staff provide excellent attention to detail and make a

lot of effort to understand the residents as individuals.


The management is responsive, for example, jellies and fruit are served each afternoon to improve hydration through a fun social activity.

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Review from Clive E (Son of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident since December 2018. In that time, the staff and management have done everything to make him feel welcome and at home. They also assisted him greatly with a recent bereavement. Can't speak highly enough of all the team.
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Review from Lesley B (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful accommodation - the cinema room and library are very popular with my dad - he likes watching the cricket on the big screen! The staff are incredibly friendly and are really making an effort to get to know my father and to provide outings, food and activities that he will enjoy. The food is
delicious. It is a great comfort to know my father is safe and being well looked after.
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Review from Susan M (Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father could not have been made more welcome at this wonderful care home. He is very well looked after, giving great peace of mind to the rest of the family.
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Review from Tina T (Sister-in-law of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my very first visit I was totally smitten. The home (Hartfield House) was totally brand new. Stunning decor, wonderful atmosphere, incredible staff. So caring, helpful, patient, understanding. The rooms are so beautiful and the food is 5 star. Activities, cinema, crafts, outings on the minibus.
Hairdressers. I would totally recommend to anyone wishing first class care for their loved one. Nothing is too much trouble. Always ready to help and listen.
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Review from M C (Niece of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a few care homes before placing my Aunt into one from April this year. In early September my Aunt's sister in law and I called into Hartfield House to make enquiries as it was nearer for both of us to visit. The staff were very welcoming and offered us tea and a tour which we happily accepted.
We found the rooms and decor to be of exceptional quality and were bright and airy. The lounges were comfortable as were the dining areas. Again very welcoming. We both visit regularly with family and on every occasion, the staff treat us as friends and keep us fully up to date with my Aunt's progress. The service provided gives us peace of mind knowing my Aunt is safe and secure. I feel that we have won the lottery!
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Review from Timothy H (Son of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my 104-year-old mum to Hartfield House from another care home which was delivering a poor standard of care. The care at Hartfield House was a revelation.
They carefully took her off sedative drugs and brought our old mum back to us - she started to enjoy life again with outings, cinema and
social activities she hadn't experienced for years. The care at Hartfield House is exceptional and all the staff are excellent in their roles.
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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Hartfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Hartfield House Care Home is calculated as follows: ( (306 Excellents x 5) + (21 Goods x 4) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 336 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartfield House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Jenny

Jenny Robinson

Job Title: Client Services Manager Joined: 2023

Hello, my name is Jenny Robinson, and I am the Client Services Manager here at Hartfield House.


Having worked in the retirement living sector for the past five years, I was thrilled to be given the opportunity to join the team at Hartfield House - I have never looked back and thoroughly enjoy my job as no two days are the same.


My role at Hartfield House involves helping, supporting and guiding people as they choose a home for themselves or a loved one. I am delighted to be able to show people around Hartfield House as everybody benefits from the emotional process of moving into a new home being made smoother with a helping hand. Hartfield House is a truly special home and has a unique atmosphere from the moment you come through our front doors.


If you'd like to find out more about our home please do not hesitate to give me a call, as I would be more than happy to help with any questions, whether it be for short-term or permanent care.

William

William Parker

Job Title: Head Chef Joined: 2023

Hello, my name is William Parker, and I am the Head Chef here at Hartfield House.


I have worked as a chef in the senior care sector for 17 years and thoroughly enjoy doing so. I find being able to make a difference in the lives of our residents incredibly fulfilling. I have a GNVQ Level 2 and 3 in Professional Cookery.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartfield House Care Home to verify any information. View our terms and conditions. Hartfield House Care Home has an Enhanced Service - more info.