
I really am very happy here.S K(Resident / Service User)

Definitely feel we have made the right choice in choosing a care home for Mum.Nicola M(Daughter of Resident/Service User)

my wife has been cared for in a very professional manner, by all levels of staff day and nightM B(Husband of Resident/Service User)

I really am very happy here.S K(Resident / Service User)

Definitely feel we have made the right choice in choosing a care home for Mum.Nicola M(Daughter of Resident/Service User)

my wife has been cared for in a very professional manner, by all levels of staff day and nightM B(Husband of Resident/Service User)

Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care.
Residents at Hartfield House each have their own spacious and uniquely decorated bedroom with an en suite wetroom as well as access to a variety of communal areas, including living and dining rooms, a dedicated activities and wellbeing room, a café for enjoying a catch up...
Care Provided by Hartfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Hartfield House Care Home for full pricing details and T&Cs.
Contact Hartfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Lukasz Bogusz (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Hartfield House Care Home Reviews (94)
Hartfield House Care Home has a Review Score of 9.8 (9.842) out of 10, based on 28 reviews in the last 2 years.
Over all time Hartfield House Care Home has 94 reviews.
Wonderfull carers - efficient, caring, even affectionate.
Very well managed.
I have been very impressed with the care and management of Hartfield House Care Home. My aunts have settled quickly in to life at the home and feel very well cared for. The reception and management are welcoming and receptive. The nursing staff are friendly, professional and provide person-centered care. The residents rooms and living areas are beautifully maintained and feels very much the residents home. I would highly recommend.
My mum has been in Hartfield House since February 2019, and I cannot fault the care she is given. The staff are so caring and deal amazingly and patiently with her fluctuating moods due to dementia. It is clear they understand it isn't really my mum being like she is, but the horrid condition she unfortunately has. Special mention must go to the lady who is in charge of the nursing staff. The home has been fantastic during the Covid crisis, and I am so grateful they have kept my mum safe and well. One gripe is that a set of mum's teeth costing nearly £700 went missing after only about two months of being fitted, and I was told I was not entitled to any compensation. In view of the monthly cost, I was surprised and disappointed at this. Other than that, there is nowhere else I would want my mum to be as it gives me huge peace of mind to know she is so well cared for.
My mother arrived at Hartfield in early 2020, and from the very start, the staff were helpful, courteous and very caring, making sure that she settled in and felt welcome, and responding to any requests that we had about her care. The home itself is lovely. The rooms and communal areas are clean, bright and beautifully furnished and decorated, and the ambience is always of a happy and busy place. The quality and variety of food served is amazing. Soon after my mother arrived lockdown started, but the staff have continued to provide an excellent service, always calm and efficient, and obviously working very hard to make day to day life pleasant for the residents. It has been extremely reassuring to know that during lockdown my mother has been so well looked after.
I spent two months in respite at Hartfield House in 2019. I was very impressed by the light, bright surroundings, big windows and restful decor enhanced by a beautiful mix of contrasting fabrics throughout the bedrooms and communal areas was very pleasant. The staff, including all the carers, were very kind and helpful ensuring our comfort. The food was varied and tasty; the soups were especially good and the sponge cakes exceptional! Lovely gardens with seating surround Hartfield House. There was also a hairdresser and a cinema, activities included exercise classes, coach trips and art. Also crosswords in the bistro coffee bar. I came home feeling I'd had a holiday in a 5 star hotel!
The staff treat my mum with respect and dignity. They are personable and kind, and really do go the “extra mile” to try and make her as happy and comfortable as she can be.
The facilities are excellent, what I particularly like is that all the rooms are light and bright. It is a really cheerful home, the bistro area has a good vibe and the communal lounge areas are homely but still chic.
I have built up a good rapport with the staff and this is very important as my mum has dementia. I am able to phone anytime to talk through my mum's needs and this has been incredibly helpful, especially in the last few weeks since the Coronavirus lockdown.
I am thrilled that I found Hartfield and couldn’t be happier that my mum is lucky enough to be a resident there. I recommend it without any hesitation whatsoever.
The home has a lovely atmosphere but it is the quality of the staff that makes it excellent. My father is unwell and has needed a high level of care and a few doctor visits. The staff have all been very kind and patient and appear to have a genuine fondness for all their residents. Communication has been excellent and both the organisational team and nursing care team have always found time to discuss all my queries. It’s a huge relief to see my Dad safe, happy and comfortable.
My mother joined Hartfield in late 2018. She had previously been resident at another home which had not suited her. She has settled very well at Hartfield and is beginning to thrive again physically.
As well as being caring and friendly, the staff provide excellent attention to detail and make a lot of effort to understand the residents as individuals.
The management is responsive, for example, jellies and fruit are served each afternoon to improve hydration through a fun social activity.
My father has been a resident since December 2018. In that time, the staff and management have done everything to make him feel welcome and at home. They also assisted him greatly with a recent bereavement. Can't speak highly enough of all the team.
Beautiful accommodation - the cinema room and library are very popular with my dad - he likes watching the cricket on the big screen! The staff are incredibly friendly and are really making an effort to get to know my father and to provide outings, food and activities that he will enjoy. The food is delicious. It is a great comfort to know my father is safe and being well looked after.
My father could not have been made more welcome at this wonderful care home. He is very well looked after, giving great peace of mind to the rest of the family.
From my very first visit I was totally smitten. The home (Hartfield House) was totally brand new. Stunning decor, wonderful atmosphere, incredible staff. So caring, helpful, patient, understanding. The rooms are so beautiful and the food is 5 star. Activities, cinema, crafts, outings on the minibus. Hairdressers. I would totally recommend to anyone wishing first class care for their loved one. Nothing is too much trouble. Always ready to help and listen.
I visited a few care homes before placing my Aunt into one from April this year. In early September my Aunt's sister in law and I called into Hartfield House to make enquiries as it was nearer for both of us to visit. The staff were very welcoming and offered us tea and a tour which we happily accepted. We found the rooms and decor to be of exceptional quality and were bright and airy. The lounges were comfortable as were the dining areas. Again very welcoming. We both visit regularly with family and on every occasion, the staff treat us as friends and keep us fully up to date with my Aunt's progress. The service provided gives us peace of mind knowing my Aunt is safe and secure. I feel that we have won the lottery!
They carefully took her off sedative drugs and brought our old mum back to us - she started to enjoy life again with outings, cinema and social activities she hadn't experienced for years. The care at Hartfield House is exceptional and all the staff are excellent in their roles.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (5)
- 27 Jul 2026
Today, we were delighted to welcome our Regional Care Home Managers to Hartfield House. Our talented chef, Billy, prepared a delicious working breakfast for the team, providing the perfect start...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
We've been busy in the garden at Hartfield House Care Home! Our vegetable patch is really coming to life. We've planted carrots, beetroot, lettuces, and spring onions, and we're excited...
- 09 Sep 2026Organiser: Hartfield House Care Home
- 25 Sep 2026Organiser: Hartfield House Care Home
- 14 Oct 2026Organiser: Hartfield House Care Home
Awards / Recognitions (14)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Hartfield House Care Home.
Meet the Team (2)

Hello, my name is Jenny Robinson, and I am the Client Services Manager here at Hartfield House.
Having worked in the retirement living sector for the past five years, I was thrilled to be given the opportunity to join the team at Hartfield House - I have never looked back and thoroughly enjoy my job as no two days are the same.
My role at Hartfield House involves helping, supporting and guiding people as they choose a home for themselves or a loved one. I am delighted to be able to show people around Hartfield House as everybody benefits from the emotional process of moving into a new home being made smoother with a helping hand. Hartfield House is a truly special home and has a unique atmosphere from the moment you come through our front doors.
If you'd like to find out more about our home please do not hesitate to give me a call, as I would be more than happy to help with any questions, whether it be for short-term or permanent care.

Hello, my name is William Parker, and I am the Head Chef here at Hartfield House.
I have worked as a chef in the senior care sector for 17 years and thoroughly enjoy doing so. I find being able to make a difference in the lives of our residents incredibly fulfilling. I have a GNVQ Level 2 and 3 in Professional Cookery.
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