
I really am very happy here.S K(Resident / Service User)

Definitely feel we have made the right choice in choosing a care home for Mum.Nicola M(Daughter of Resident/Service User)

my wife has been cared for in a very professional manner, by all levels of staff day and nightM B(Husband of Resident/Service User)

I really am very happy here.S K(Resident / Service User)

Definitely feel we have made the right choice in choosing a care home for Mum.Nicola M(Daughter of Resident/Service User)

my wife has been cared for in a very professional manner, by all levels of staff day and nightM B(Husband of Resident/Service User)

Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care.
Residents at Hartfield House each have their own spacious and uniquely decorated bedroom with an en suite wetroom as well as access to a variety of communal areas, including living and dining rooms, a dedicated activities and wellbeing room, a café for enjoying a catch up...
Care Provided by Hartfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Hartfield House Care Home for full pricing details and T&Cs.
Contact Hartfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Lukasz Bogusz (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Hartfield House Care Home Reviews (94)
Hartfield House Care Home has a Review Score of 9.8 (9.842) out of 10, based on 28 reviews in the last 2 years.
Over all time Hartfield House Care Home has 94 reviews.
I am very impressed with Hartfield House Care Home. The staff have been very helpful. It's good to know my mother is safe and well looked after.
What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.
The weeks are my husband is on the dementia floor and without exception, the staff are caring, helpful and do everything in their power to make the residents happy. The arrangements to take my husband to outside hospital appointments could be better organised (re. transport) I am always made to feel welcome when visiting.
I will be sure to share your feedback with the team, they will be delighted.
Well worthwhile, they care!
I will be sure to share your feedback with the team, they will be delighted.
Very sadly my aunt was only there a few weeks before she died. The level of care was excellent throughout and the kindness and professionalism shown during her final days was of real comfort to me. My aunt was skilfully nursed and treated with gentleness and dignity. I cannot fault the entire team and I would not hesitate to recommend Hartfield House.
I will ensure your glowing feedback is shared with the team, I know they will really appreciate your kind words.
My client who I have known for 12 years, moved to Hartfield House Care Home two years ago following a fall at home. I have been so impressed with the standards of the home, the way my client who recently turned 100 has been treated with such respect and dignity is so very unusual in my experience. The home is spotlessly clean, the staff are just lovely and my client tells me all the time how lucky she is to be here. The way they have looked after the residents during Covid has been outstanding. I would happily go there myself if I need a care home.
It's wonderful that you have taken the time to acknowledge how we treat people with respect and dignity. It's something everyone who works at Porthaven takes pride in.
Thank you
Hannah,Home Manager
Having visited several homes in the area, Hartfield House Care Home was the stand-out one for us. There is a lovely homely and friendly atmosphere and it was clear that care standards were very high.
We have been absolutely delighted with Hartfield House and my Aunt’s mental and physical health have clearly improved since she moved in.
I would have no hesitation in recommending Hartfield House to others.
Thank you so much for sharing your experience.
Warm regards.
My mother spent the last two and a half years at Hartfield House Care Home. Staff were kind, patient and conscientious. The environment was very pleasant worked hard to keep residents safe during Covid while still allowing visitors. Thank you.
The team at Hartfield House have made a difficult phase for my mother and her family as easy as it could be. The team of carers are always considerate, friendly and competent. The home seems to be very well managed with excellent leadership in nursing and customer service. They have good systems in place to make visits inside and outside the home possible for residents and families in a safe and controlled manner. The team has been proactive in discussing my mother's needs with me and making sure that she is receiving the best possible care. They have also been helpful with advice for me and my family at this time. The facilities are nicely decorated and new and clean with gardens for residents to enjoy at the rear and front of the house.
I find the atmosphere at Hartfield House always friendly and the staff are always cheerful and helpful. The feeling it gives me is of a hotel that feels like a home. There are little rooms to sit in as well as larger lounges that feel like a front room. In the last nursing home we used the chairs were all around the edge of the room and it looked more like a waiting room with no character, in fact, my relative stayed in her room as she found it depressing. It is thanks to the care that she receives that keeps her happy and giggling, in her previous home she was quite often down in the dumps. I have been so pleased to be able to recommend a friend to Hartfield.
Thank you so much for your kind words and for sharing your experience of our home. Best wishes, Hannah
Our father stayed at the care home for two weeks having been released from the hospital at very short notice. My brother and I visited the care home to see what it was like and spoke with the manager. Within two days, Hartfield was able to accommodate him. They looked after him really well - the staff were very friendly and he got on with them very well. The care home is relatively new and so it was like staying in a modern home. Each room has an en-suite which was set up so he could safely take a shower. After the five day isolation period due to COVID, my father was able to move around the home and enjoy its facilities. I would definitely recommend this place to anyone who wants to know that their relative will be looked after with great care.
Mum's Alzheimer's has understandably progressed/worsened throughout lockdown. She had her 2nd jab today. During this very difficult period her one to one staff on "Willow" have been brilliant very caring/understanding and kind to my mum. She can be very difficult when it comes to showers etc and they do their very best to make it as painless as possible. I ring most days and get the chance to speak to mum. The two ladies at reception are so nice and helpful and the management have done very well in such trying times.
Thank you for your kind review - we appreciate you taking the time to share your experience. The last year has been difficult but it's great to know that you have felt the compassion and dedication of my wonderful team throughout.
My mum was in Hartfield House for 4-months, during that time she had palliative - end of life care. All of the staff were kind and supportive - nothing was ever too much trouble. Any questions or needs we had were answered quickly and dealt with efficiently, I was never made to feel I couldn't ask or question something. Her independence was always encouraged, but as her needs grew greater and changed, the staff assessed and quietly increased her level of nursing care, always liaising with the Hospice and her GP. The home itself is beautiful and it feels like you are walking into a hotel, not a care home - which as a frequent visitor I really appreciated. I cannot recommend this care home highly enough for both the needs of your loved one and your own as I felt very supported and cared for too.
Thank you for taking the time to review our home - it was our privilege to be able to care for your Mum and to be able to support you during a difficult time. Thank you for choosing Hartfield House. Warm wishes.
Our mother had Alzheimer's and when independent living was no longer an option we had no choice but to put her in a home. Luckily we found Hartfield House and she was admitted just before the first lockdown in 2020. The care our mum received was second to none. Everybody was genuinely fond of her and she kept telling us how happy she was. She always looked well dressed and cared for and even managed to put on weight after some months of forgetting to eat. When she became ill, the nurses were amazing and treated her with such dignity and respect. Nothing was too much trouble for anyone and we were allowed to sit with her as long as we wanted. Staff regularly popped in to see how she was doing and to give her their love – so comforting for us all. I simply cannot recommend Hartfield House enough. Yes, it's and nice to look at but at the heart of it, all are the wonderful staff who go above and beyond to make it such a special place.
My mum was in hospital during the first lockdown as she had broken her leg, we were strongly advised that my mum now needed full-time residential care as she has Alzheimer’s and dementia and had no capacity to make decisions or be safe at home anymore even with careers in place. We were unable to view any homes because of lockdown and my fear of her going into a home that we only had reviews to go by was worrying. How would she respond not having her family around to help her make the transition was absolutely heartbreaking. I was blessed that a friend of mine worked at Hartfield who highly recommend the home. I am grateful every day that she is in a home where I know and feel totally at ease with her being at Hartfield they were so understanding and supportive throughout lockdown and have done everything in their power to keep things as normal as possible within the home, for the residents while keeping them safe throughout this time. Everyone is so kind and caring thank you.
A year later and our Mother passed away peacefully and with dignity at Hartfield House. We cannot thank all the staff enough for the wonderful care and respect they gave to Mum allowing her to be content, safe and happy during her last months of life. I shall be recommending Hartfield to friends and family, it is an amazing place.
She was well looked after with excellent meals, snacks and fantastic nursing care: always considerate and gentle care and delivered with respect for her dignity.
The family were always treated with friendliness and made very welcome.
It was wonderful she was able to remain at the home during her very short final illness. Thank you.
My mother was welcomed to Hatfield House suffering from dementia and needed post-surgery recuperation. It was at a particularly difficult time for our family, as my father had just passed away and I cannot stress enough the gratitude I would like to extend to all members of the staff for the warmth and compassion shown to us all, as well as the care given to Mum. Sadly her stay was very short as she gently passed away at the end of a fortnight, but during that time she was treated with dignity and kindness by all involved with her care. It was such a relief to know that she was in an excellent nursing home where the facilities were beautiful as well as spotlessly clean and where the staff provided a service second to none. I can fully recommend Hartfield House to anyone facing the difficult task of finding a home for loved ones in need of good care. You can rest assured they will be very well looked after, ensuring that you will have peace of mind they are in safe hands.
Thank you for your kind words at this difficult time, I will be sure to pass on to my wonderful team. Wishing you and your family the very best. Hannah
My wife had a rare form of dementia and lost the ability to comprehend what was said or to communicate other than by smiling or singing. However, when she first went to live in Hartfield she was still physically active and the manager enabled us to take her out walking every day. My wife was also able to have her beloved piano with her. My wife's condition deteriorated rapidly as her condition progressed and Hartfield staff were diligent in liaising with the GP and paramedics to arrange the best possible care for her. My wish for my wife to stay and be cared for in the home (rather than go into hospital) was respected and supported. During her final days and weeks, the care home provided wonderful care both for my wife and for us as a family. As I said publicly at the service to celebrate my wife's life: "My wife loved her carers and they loved her. Caring for people with dementia day in day out is demanding and stressful but the Hartfield carers do it with dignity and kindness".
Thank you so much for writing this wonderful testament to my team. I will share it with everyone to make sure they know that they are recognised for their hard work and dedication. Hannah
Since my wife went into care at Hartfield in April, I have been very impressed by the layout and quality of the building and garden, the care, attention and understanding of management and staff.
My mother moved to Hartfield House in June 2019 after struggling with independent living for some time. The home is truly exceptional, the rooms and communal areas are spacious and welcoming, and all the facilities from the delicious food (especially the cakes) to the hairdressing and cinema rooms are first class. So much so, that Mum used to tell friends that she lived in a 5-star hotel. As a family, we were extremely pleased with the exceptional care Mum received. All the staff at Hartfield have been unfailingly caring, compassionate and supportive, both to Mum and the family, never more so than in the last couple of weeks of her life when her close family were able to be at her bedside despite the Covid restrictions. We were so pleased that Mum had a very happy and stress-free year at Hartfield.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (5)
- 27 Jul 2026
Today, we were delighted to welcome our Regional Care Home Managers to Hartfield House. Our talented chef, Billy, prepared a delicious working breakfast for the team, providing the perfect start...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
We've been busy in the garden at Hartfield House Care Home! Our vegetable patch is really coming to life. We've planted carrots, beetroot, lettuces, and spring onions, and we're excited...
- 09 Sep 2026Organiser: Hartfield House Care Home
- 25 Sep 2026Organiser: Hartfield House Care Home
- 14 Oct 2026Organiser: Hartfield House Care Home
Awards / Recognitions (14)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Hartfield House Care Home.
Meet the Team (2)

Hello, my name is Jenny Robinson, and I am the Client Services Manager here at Hartfield House.
Having worked in the retirement living sector for the past five years, I was thrilled to be given the opportunity to join the team at Hartfield House - I have never looked back and thoroughly enjoy my job as no two days are the same.
My role at Hartfield House involves helping, supporting and guiding people as they choose a home for themselves or a loved one. I am delighted to be able to show people around Hartfield House as everybody benefits from the emotional process of moving into a new home being made smoother with a helping hand. Hartfield House is a truly special home and has a unique atmosphere from the moment you come through our front doors.
If you'd like to find out more about our home please do not hesitate to give me a call, as I would be more than happy to help with any questions, whether it be for short-term or permanent care.

Hello, my name is William Parker, and I am the Head Chef here at Hartfield House.
I have worked as a chef in the senior care sector for 17 years and thoroughly enjoy doing so. I find being able to make a difference in the lives of our residents incredibly fulfilling. I have a GNVQ Level 2 and 3 in Professional Cookery.
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