Hartfield House Care Home

Thank you.

I am writing to say an enormous thank you to you and all your team for the superb care you have given my wife over the last three and a half years. I distinctly remember the first day in January 2019 when I moved her into Hartfield and she was enveloped by a team who made sure she felt welcomed, safe and secure. The inevitable deterioration in her condition as the early-onset Alzheimer’s took its toll was managed and dealt with by the team with genuine concern and care for her well-being. I cannot recall any point in the time she was at Hartfield, when I ever had any concern that she was getting anything but the best looking after. When it came to her final few days, again all the support and attention that she was given was unbelievable. The warmth and depth of feeling was visible on all the team's faces. I cannot express in words what will this has meant to me. You are a group of amazing people – thank you!

I have been in Hartfield House Care Home for over 3 years and it is to me a home from home. I have nothing but praise for the management staff and dedicated team of workers who work tirelessly to provide the residents with excellent care. There is an extensive selection of facilities to enjoy, lots of activities, outings by minibus, exceptional food prepared by expert chefs with a variety of menu options to suit individual medications and requirements. I would highly recommend Hartfield House Care Home for respite or permanent care.

I am very impressed with Hartfield House Care Home. The staff have been very helpful. It's good to know my mother is safe and well looked after.

The weeks are my husband is on the dementia floor and without exception, the staff are caring, helpful and do everything in their power to make the residents happy. The arrangements to take my husband to outside hospital appointments could be better organised (re. transport) I am always made to feel welcome when visiting.

Well worthwhile, they care!

Very sadly my aunt was only there a few weeks before she died. The level of care was excellent throughout and the kindness and professionalism shown during her final days was of real comfort to me. My aunt was skilfully nursed and treated with gentleness and dignity. I cannot fault the entire team and I would not hesitate to recommend Hartfield House.

My client who I have known for 12 years, moved to Hartfield House Care Home two years ago following a fall at home. I have been so impressed with the standards of the home, the way my client who recently turned 100 has been treated with such respect and dignity is so very unusual in my experience. The home is spotlessly clean, the staff are just lovely and my client tells me all the time how lucky she is to be here. The way they have looked after the residents during Covid has been outstanding. I would happily go there myself if I need a care home.

I would have no hesitation in recommending Hartfield House to others.

My mother spent the last two and a half years at Hartfield House Care Home. Staff were kind, patient and conscientious. The environment was very pleasant worked hard to keep residents safe during Covid while still allowing visitors. Thank you.

The team at Hartfield House have made a difficult phase for my mother and her family as easy as it could be. The team of carers are always considerate, friendly and competent. The home seems to be very well managed with excellent leadership in nursing and customer service. They have good systems in place to make visits inside and outside the home possible for residents and families in a safe and controlled manner. The team has been proactive in discussing my mother's needs with me and making sure that she is receiving the best possible care. They have also been helpful with advice for me and my family at this time. The facilities are nicely decorated and new and clean with gardens for residents to enjoy at the rear and front of the house.

I find the atmosphere at Hartfield House always friendly and the staff are always cheerful and helpful. The feeling it gives me is of a hotel that feels like a home. There are little rooms to sit in as well as larger lounges that feel like a front room. In the last nursing home we used the chairs were all around the edge of the room and it looked more like a waiting room with no character, in fact, my relative stayed in her room as she found it depressing. It is thanks to the care that she receives that keeps her happy and giggling, in her previous home she was quite often down in the dumps. I have been so pleased to be able to recommend a friend to Hartfield.

Our father stayed at the care home for two weeks having been released from the hospital at very short notice. My brother and I visited the care home to see what it was like and spoke with the manager. Within two days, Hartfield was able to accommodate him. They looked after him really well - the staff were very friendly and he got on with them very well. The care home is relatively new and so it was like staying in a modern home. Each room has an en-suite which was set up so he could safely take a shower. After the five day isolation period due to COVID, my father was able to move around the home and enjoy its facilities. I would definitely recommend this place to anyone who wants to know that their relative will be looked after with great care.

Mum's Alzheimer's has understandably progressed/worsened throughout lockdown. She had her 2nd jab today. During this very difficult period her one to one staff on "Willow" have been brilliant very caring/understanding and kind to my mum. She can be very difficult when it comes to showers etc and they do their very best to make it as painless as possible. I ring most days and get the chance to speak to mum. The two ladies at reception are so nice and helpful and the management have done very well in such trying times.

My mum was in Hartfield House for 4-months, during that time she had palliative - end of life care. All of the staff were kind and supportive - nothing was ever too much trouble. Any questions or needs we had were answered quickly and dealt with efficiently, I was never made to feel I couldn't ask or question something. Her independence was always encouraged, but as her needs grew greater and changed, the staff assessed and quietly increased her level of nursing care, always liaising with the Hospice and her GP. The home itself is beautiful and it feels like you are walking into a hotel, not a care home - which as a frequent visitor I really appreciated. I cannot recommend this care home highly enough for both the needs of your loved one and your own as I felt very supported and cared for too.

Our mother had Alzheimer's and when independent living was no longer an option we had no choice but to put her in a home. Luckily we found Hartfield House and she was admitted just before the first lockdown in 2020. The care our mum received was second to none. Everybody was genuinely fond of her and she kept telling us how happy she was. She always looked well dressed and cared for and even managed to put on weight after some months of forgetting to eat. When she became ill, the nurses were amazing and treated her with such dignity and respect. Nothing was too much trouble for anyone and we were allowed to sit with her as long as we wanted. Staff regularly popped in to see how she was doing and to give her their love – so comforting for us all. I simply cannot recommend Hartfield House enough. Yes, it's and nice to look at but at the heart of it, all are the wonderful staff who go above and beyond to make it such a special place.

My mum was in hospital during the first lockdown as she had broken her leg, we were strongly advised that my mum now needed full-time residential care as she has Alzheimer’s and dementia and had no capacity to make decisions or be safe at home anymore even with careers in place. We were unable to view any homes because of lockdown and my fear of her going into a home that we only had reviews to go by was worrying. How would she respond not having her family around to help her make the transition was absolutely heartbreaking. I was blessed that a friend of mine worked at Hartfield who highly recommend the home. I am grateful every day that she is in a home where I know and feel totally at ease with her being at Hartfield they were so understanding and supportive throughout lockdown and have done everything in their power to keep things as normal as possible within the home, for the residents while keeping them safe throughout this time. Everyone is so kind and caring thank you.

A year later and our Mother passed away peacefully and with dignity at Hartfield House. We cannot thank all the staff enough for the wonderful care and respect they gave to Mum allowing her to be content, safe and happy during her last months of life. I shall be recommending Hartfield to friends and family, it is an amazing place.

It was wonderful she was able to remain at the home during her very short final illness. Thank you.

My mother was welcomed to Hatfield House suffering from dementia and needed post-surgery recuperation. It was at a particularly difficult time for our family, as my father had just passed away and I cannot stress enough the gratitude I would like to extend to all members of the staff for the warmth and compassion shown to us all, as well as the care given to Mum. Sadly her stay was very short as she gently passed away at the end of a fortnight, but during that time she was treated with dignity and kindness by all involved with her care. It was such a relief to know that she was in an excellent nursing home where the facilities were beautiful as well as spotlessly clean and where the staff provided a service second to none. I can fully recommend Hartfield House to anyone facing the difficult task of finding a home for loved ones in need of good care. You can rest assured they will be very well looked after, ensuring that you will have peace of mind they are in safe hands.