Hartfield House Care Home

4 Hartfield Road, Leatherhead KT22 7GQ
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9.9 83 Reviews
  • Hartfield House Care Home, Leatherhead
Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care.

Residents at Hartfield House each have their own spacious and uniquely decorated bedroom with an en suite wetroom as well as access to a variety of communal areas, including living and dining rooms, a dedicated activities and wellbeing room, a café for enjoying a catch up with loved ones, a hairdressing and nail salon, a cinema and a private dining room for celebrating special family occasions. Hartfield House also has a secure, landscaped garden where residents can enjoy a morning stroll, a spot of gardening or simply a cup of tea!

The professional and empathetic team at Hartfield House work hard to promote and support the independence and dignity of their residents, getting to know them as individuals to ensure the care they receive is tailored towards their needs and preferences.
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Care Provided by Hartfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lukasz Bogusz (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to needs and assessment.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Hartfield House Care Home Reviews (83)

9.9

Hartfield House Care Home has a Review Score of 9.9 (9.853) out of 10, based on 29 reviews in the last 2 years.
Over all time Hartfield House Care Home has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hartfield House Care Home
  • 29
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Total of 83, showing 61-80
Review from Anne J (Daughter of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Hartfield House for 4-months, during that time she had palliative - end of life care. All of the staff were kind and supportive - nothing was ever too much trouble. Any questions or needs we had were answered quickly and dealt with efficiently, I was never made to feel I couldn't ask or
question something. Her independence was always encouraged, but as her needs grew greater and changed, the staff assessed and quietly increased her level of nursing care, always liaising with the Hospice and her GP. The home itself is beautiful and it feels like you are walking into a hotel, not a care home - which as a frequent visitor I really appreciated. I cannot recommend this care home highly enough for both the needs of your loved one and your own as I felt very supported and cared for too.
Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you for taking the time to review our home - it was our privilege to be able to care for your Mum and to be able to support you during a difficult time. Thank you for choosing Hartfield House. Warm wishes.

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Review from Sophie G (Daughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother had Alzheimer's and when independent living was no longer an option we had no choice but to put her in a home. Luckily we found Hartfield House and she was admitted just before the first lockdown in 2020. The care our mum received was second to none. Everybody was genuinely fond of her and
she kept telling us how happy she was. She always looked well dressed and cared for and even managed to put on weight after some months of forgetting to eat. When she became ill, the nurses were amazing and treated her with such dignity and respect. Nothing was too much trouble for anyone and we were allowed to sit with her as long as we wanted. Staff regularly popped in to see how she was doing and to give her their love – so comforting for us all. I simply cannot recommend Hartfield House enough. Yes, it's and nice to look at but at the heart of it, all are the wonderful staff who go above and beyond to make it such a special place.
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Review from Raquela M (Daughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in hospital during the first lockdown as she had broken her leg, we were strongly advised that my mum now needed full-time residential care as she has Alzheimer’s and dementia and had no capacity to make decisions or be safe at home anymore even with careers in place. We were unable to view
any homes because of lockdown and my fear of her going into a home that we only had reviews to go by was worrying. How would she respond not having her family around to help her make the transition was absolutely heartbreaking. I was blessed that a friend of mine worked at Hartfield who highly recommend the home. I am grateful every day that she is in a home where I know and feel totally at ease with her being at Hartfield they were so understanding and supportive throughout lockdown and have done everything in their power to keep things as normal as possible within the home, for the residents while keeping them safe throughout this time. Everyone is so kind and caring thank you.
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Review from Juliet P (Daughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we left our Mother in the care of Hartfield House we knew she was in the right place. Our Mother had Alzheimer’s and had just spent a bewildering week in hospital and was very confused and troubled. As we left she had a carer with her talking to her, stroking her hand, reassuring her
- all was well. That was days before the first lockdown in March 2020. When we were next able to see our Mother she was more like her old self, she had put on weight, looked happy and contented and clearly felt safe in her new home. It was also obvious how caring and tender all the staff were too.
A year later and our Mother passed away peacefully and with dignity at Hartfield House. We cannot thank all the staff enough for the wonderful care and respect they gave to Mum allowing her to be content, safe and happy during her last months of life. I shall be recommending Hartfield to friends and family, it is an amazing place.
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Review from Elizabeth H (Daughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Hartfield House from September 2018 to February 2021 when she died in the care home. She was very disabled and needed assistance to stand and to do absolutely everything for herself. The majority of staff clearly cared for mum and she felt very valued. With her disabilities
she had been quite isolated before entering into Hartfield House; once here she was able to be more sociable: joining others for meals in the dining room, taking part in activities with other residents and sometimes with us attending as well which was lovely. It had been several years since she had taken part in similar activities.
She was well looked after with excellent meals, snacks and fantastic nursing care: always considerate and gentle care and delivered with respect for her dignity.
The family were always treated with friendliness and made very welcome.
It was wonderful she was able to remain at the home during her very short final illness. Thank you.
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Review from Janet J (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was welcomed to Hatfield House suffering from dementia and needed post-surgery recuperation. It was at a particularly difficult time for our family, as my father had just passed away and I cannot stress enough the gratitude I would like to extend to all members of the staff for the warmth
and compassion shown to us all, as well as the care given to Mum. Sadly her stay was very short as she gently passed away at the end of a fortnight, but during that time she was treated with dignity and kindness by all involved with her care. It was such a relief to know that she was in an excellent nursing home where the facilities were beautiful as well as spotlessly clean and where the staff provided a service second to none. I can fully recommend Hartfield House to anyone facing the difficult task of finding a home for loved ones in need of good care. You can rest assured they will be very well looked after, ensuring that you will have peace of mind they are in safe hands.
Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you for your kind words at this difficult time, I will be sure to pass on to my wonderful team. Wishing you and your family the very best. Hannah

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Review from Robert H (Husband of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife had a rare form of dementia and lost the ability to comprehend what was said or to communicate other than by smiling or singing. However, when she first went to live in Hartfield she was still physically active and the manager enabled us to take her out walking every day. My wife was also able
to have her beloved piano with her. My wife's condition deteriorated rapidly as her condition progressed and Hartfield staff were diligent in liaising with the GP and paramedics to arrange the best possible care for her. My wish for my wife to stay and be cared for in the home (rather than go into hospital) was respected and supported. During her final days and weeks, the care home provided wonderful care both for my wife and for us as a family. As I said publicly at the service to celebrate my wife's life: "My wife loved her carers and they loved her. Caring for people with dementia day in day out is demanding and stressful but the Hartfield carers do it with dignity and kindness".
Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you so much for writing this wonderful testament to my team. I will share it with everyone to make sure they know that they are recognised for their hard work and dedication. Hannah

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Review from D H (Husband of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife went into care at Hartfield in April, I have been very impressed by the layout and quality of the building and garden, the care, attention and understanding of management and staff.
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Review from M P (Son of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Hartfield House in June 2019 after struggling with independent living for some time. The home is truly exceptional, the rooms and communal areas are spacious and welcoming, and all the facilities from the delicious food (especially the cakes) to the hairdressing and cinema rooms are
first class. So much so, that Mum used to tell friends that she lived in a 5-star hotel. As a family, we were extremely pleased with the exceptional care Mum received. All the staff at Hartfield have been unfailingly caring, compassionate and supportive, both to Mum and the family, never more so than in the last couple of weeks of her life when her close family were able to be at her bedside despite the Covid restrictions. We were so pleased that Mum had a very happy and stress-free year at Hartfield.
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Review from J W (Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happier here than at home.
Wonderfull carers - efficient, caring, even affectionate.
Very well managed.
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Review from Rachel B (Niece of Resident) published on 13 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care and management of Hartfield House Care Home. My aunts have settled quickly in to life at the home and feel very well cared for. The reception and management are welcoming and receptive. The nursing staff are friendly, professional and provide person-centered
care. The residents rooms and living areas are beautifully maintained and feels very much the residents home. I would highly recommend.
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Review from Geraldine L (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in Hartfield House since February 2019, and I cannot fault the care she is given. The staff are so caring and deal amazingly and patiently with her fluctuating moods due to dementia. It is clear they understand it isn't really my mum being like she is, but the horrid condition she unfortunately
has. Special mention must go to the lady who is in charge of the nursing staff. The home has been fantastic during the Covid crisis, and I am so grateful they have kept my mum safe and well. One gripe is that a set of mum's teeth costing nearly £700 went missing after only about two months of being fitted, and I was told I was not entitled to any compensation. In view of the monthly cost, I was surprised and disappointed at this. Other than that, there is nowhere else I would want my mum to be as it gives me huge peace of mind to know she is so well cared for.
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Review from Christine T (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Hartfield in early 2020, and from the very start, the staff were helpful, courteous and very caring, making sure that she settled in and felt welcome, and responding to any requests that we had about her care. The home itself is lovely. The rooms and communal areas are clean, bright
and beautifully furnished and decorated, and the ambience is always of a happy and busy place. The quality and variety of food served is amazing. Soon after my mother arrived lockdown started, but the staff have continued to provide an excellent service, always calm and efficient, and obviously working very hard to make day to day life pleasant for the residents. It has been extremely reassuring to know that during lockdown my mother has been so well looked after.
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Review from A K (Respite Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent two months in respite at Hartfield House in 2019. I was very impressed by the light, bright surroundings, big windows and restful decor enhanced by a beautiful mix of contrasting fabrics throughout the bedrooms and communal areas was very pleasant. The staff, including all the carers, were very
kind and helpful ensuring our comfort. The food was varied and tasty; the soups were especially good and the sponge cakes exceptional! Lovely gardens with seating surround Hartfield House. There was also a hairdresser and a cinema, activities included exercise classes, coach trips and art. Also crosswords in the bistro coffee bar. I came home feeling I'd had a holiday in a 5 star hotel!
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Review from Karen S (Daughter of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Hartfield House 12 months ago. And since then I have been extremely pleased with the care that she has received.
The staff treat my mum with respect and dignity. They are personable and kind, and really do go the “extra mile” to try and make her as happy and comfortable as she can
be.
The facilities are excellent, what I particularly like is that all the rooms are light and bright. It is a really cheerful home, the bistro area has a good vibe and the communal lounge areas are homely but still chic.
I have built up a good rapport with the staff and this is very important as my mum has dementia. I am able to phone anytime to talk through my mum's needs and this has been incredibly helpful, especially in the last few weeks since the Coronavirus lockdown.
I am thrilled that I found Hartfield and couldn’t be happier that my mum is lucky enough to be a resident there. I recommend it without any hesitation whatsoever.
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Review from Sarah M (Daughter of Resident) published on 21 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has a lovely atmosphere but it is the quality of the staff that makes it excellent. My father is unwell and has needed a high level of care and a few doctor visits. The staff have all been very kind and patient and appear to have a genuine fondness for all their residents. Communication has
been excellent and both the organisational team and nursing care team have always found time to discuss all my queries. It’s a huge relief to see my Dad safe, happy and comfortable.
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Review from S R (Daughter of Resident) published on 20 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother joined Hartfield in late 2018. She had previously been resident at another home which had not suited her. She has settled very well at Hartfield and is beginning to thrive again physically.


As well as being caring and friendly, the staff provide excellent attention to detail and make a

lot of effort to understand the residents as individuals.


The management is responsive, for example, jellies and fruit are served each afternoon to improve hydration through a fun social activity.

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Review from Clive E (Son of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident since December 2018. In that time, the staff and management have done everything to make him feel welcome and at home. They also assisted him greatly with a recent bereavement. Can't speak highly enough of all the team.
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Review from Lesley B (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful accommodation - the cinema room and library are very popular with my dad - he likes watching the cricket on the big screen! The staff are incredibly friendly and are really making an effort to get to know my father and to provide outings, food and activities that he will enjoy. The food is
delicious. It is a great comfort to know my father is safe and being well looked after.
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Review from Susan M (Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father could not have been made more welcome at this wonderful care home. He is very well looked after, giving great peace of mind to the rest of the family.
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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Hartfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Hartfield House Care Home is calculated as follows: ( (317 Excellents x 5) + (22 Goods x 4) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 348 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartfield House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Jenny

Jenny Robinson

Job Title: Client Services Manager Joined: 2023

Hello, my name is Jenny Robinson, and I am the Client Services Manager here at Hartfield House.


Having worked in the retirement living sector for the past five years, I was thrilled to be given the opportunity to join the team at Hartfield House - I have never looked back and thoroughly enjoy my job as no two days are the same.


My role at Hartfield House involves helping, supporting and guiding people as they choose a home for themselves or a loved one. I am delighted to be able to show people around Hartfield House as everybody benefits from the emotional process of moving into a new home being made smoother with a helping hand. Hartfield House is a truly special home and has a unique atmosphere from the moment you come through our front doors.


If you'd like to find out more about our home please do not hesitate to give me a call, as I would be more than happy to help with any questions, whether it be for short-term or permanent care.

William

William Parker

Job Title: Head Chef Joined: 2023

Hello, my name is William Parker, and I am the Head Chef here at Hartfield House.


I have worked as a chef in the senior care sector for 17 years and thoroughly enjoy doing so. I find being able to make a difference in the lives of our residents incredibly fulfilling. I have a GNVQ Level 2 and 3 in Professional Cookery.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartfield House Care Home to verify any information. View our terms and conditions. Hartfield House Care Home has an Enhanced Service - more info.