Hartfield House Care Home

Mum recently enjoyed her stay, looking forward to returning.

This has been my second visit this year and I would like to give my sincere thanks to the staff and management for all the help, care and assistance they have given me. The food has been excellent at all times and the first-class cleanliness and handyman services are very much appreciated. I would however like a monetary staff box available so that cash could be distributed twice a year to the marvellous staff.

During her 15 months in Hartfield House, my wife has been cared for in a very professional manner, by all levels of staff day and night, season in and out. At 95 her mobility is restricted but she is kept fully active and involved. She particularly appreciated the garden. Facilities for relatives/visitors are excellent.

Any requests or questions we have had, Hartfield staff are always happy to assist. Nothing is ever any trouble.

My mother moved into the dementia wing in late August and I am extremely pleased with the care she is receiving. It has taken her a little while to settle in, but the staff have been extraordinarily kind and caring, and seems to understand her needs well. She appears to be thriving in her new environment.

I attended the charity coffee morning and received a warm welcome from the staff and residents. I was very impressed with the facilities and the way everyone was treated as individuals, nothing was too much trouble. I know that when the time comes for me to look for a home this is where I would want to live.

We would like to thank all the staff for their loving care for both aunts.

Mum loves living at Hartfield House Care Home. She feels at home. The carers are sensitive and kind. They are endlessly patient they treat Mum with dignity and respect. Any concerns I express are dealt with promptly and efficiently by the management. I observe the staff being respectful and sensitive to all the residents and visitors. The atmosphere is pleasant and Mum loves the music and the dancing. She loves the food too! Thank you.

I visited a very close friend who is currently receiving respite care at Hartfield House Care Home. There was a warm professional welcome from a staff member and she organised a taxi for me for later in the day. Lunch was good, hot and tasty. The facilities are excellent and, without exception, all the staff I met were polite, kind and happy to help in any way. They know everyone's name and speak politely to the residents. My friend is receiving excellent care and both of us would recommend this spotlessly clean home to anyone requiring care.

I feel at home and have since arriving at New Year.

I really am very happy here.

My experiences are good - no complaints. I feel looked after and I enjoy the food very much.

Hartfield House Care Home is absolutely amazing! It’s nothing but a first class care home with wonderful people working there. The manager is outstanding and has transitioned my mother from the community into the care home with love and care. Also the staff member who’s often on the front desk is amazing and nothing is ever too much trouble. It’s so very sad when a loved one has Alzheimer’s but this care home is faultless!

Felt very happy and well looked after. The food and attendance of staff were very good and the public rooms inviting. My bedroom when occupied and attention to detail very good, particularly over night. This is my second visit to receive care as lonely at home when my daughter goes on holiday.

As a new resident, I have been made to feel very welcomed by everybody and have a lovely room and overlooks the garden. The management team are approachable and supportive and have made sure I am comfortable and relaxed in my new surroundings. The care and support from the staff has been kind and friendly and they go the extra mile to make sure that I am well cared for and take the time out for a chat. I have enjoyed the activities and being able to get together with other residents has helped me make new friends. The food has been lovely and the cakes are delicious!

When you walk into Hartfield House you are immediately welcomed into a bright friendly environment. It is more like a boutique hotel than a care home. Residents congregate in the bistro area where activities are organised. My father enjoyed doing jigsaws with the other residents I always looked forward to visiting, joining in with tea and delicious cake. The staff are very helpful and attentive. I was so comforted that my father passed away peacefully in their care.

I was welcomed to this care home after having spent a lot of time on my own in my home where my daughter had become my carer. I was given a very nice room but it was a bit of a long way from where things take place, however, I was moved to another room which was great. I am very happy in this care home - everyone is very friendly, the food is great and I am being very well looked after.

I got a very good feeling as I walked in the door all the staff were professional and welcoming. I was worried about getting my mum to accept care as she was adamant that she wanted no care. She has dementia. I brought her in and she has not asked to go home and is very happy at Hartfield House Care Home. I am surprised and delighted by that. I cannot say how pleased I am to have found this home having seen so many which are not good.

Mum arrived in July and, from the first day, has been met with friendly, helpful, caring and respectful staff. Everyone knows Mum (and all the residents). The atmosphere is friendly and welcoming, with the "Bistro" a central focus. Mum's room is spacious and comfortable, with doors opening onto a little terrace - perfect in the summer. We are so happy that Mum is being so well cared for.

My Family and I have been looking after my Aunt for many years, and it was a difficult decision to suggest to her that she consider respite care. We had looked at several care homes in her area, and Hartfield House was definitely the best for her in every way. So, in November my Aunt was warmly welcomed by the team into the most beautiful courtyard room at Hartfield House. We feel that she settled in as quickly as she has because of the attention and compassion shown to her by everyone at the home. The Home Manager always meets us on our visits and regularly spends time chatting with my aunt, who felt so settled that she asked to stay longer, particularly as she enjoys her weekly visits to the hairdressing salon and is now looking forward to all the Christmas arrangements. Hartfield House is beautiful with superb facilities, but it is the care and consideration shown to her that makes it feel like a real home to my aunt. Thank you to the manager and your team for everything.