Hartfield House Care Home

4 Hartfield Road, Leatherhead KT22 7GQ
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9.8 79 Reviews
  • Hartfield House Care Home, Leatherhead
Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care.

Residents at Hartfield House each have their own spacious and uniquely decorated bedroom with an en suite wetroom as well as access to a variety of communal areas, including living and dining rooms, a dedicated activities and wellbeing room, a café for enjoying a catch up with loved ones, a hairdressing and nail salon, a cinema and a private dining room for celebrating special family occasions. Hartfield House also has a secure, landscaped garden where residents can enjoy a morning stroll, a spot of gardening or simply a cup of tea!

The professional and empathetic team at Hartfield House work hard to promote and support the independence and dignity of their residents, getting to know them as individuals to ensure the care they receive is tailored towards their needs and preferences.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lukasz Bogusz (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to needs and assessment.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Hartfield House Care Home Reviews (79)

Total of 79, showing 41-60
9.8

Hartfield House Care Home has a Review Score of 9.8 (9.849) out of 10, based on 29 reviews in the last 2 years. Over all time Hartfield House Care Home has 79 reviews.

Overall Experience

  • 72
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Date Published

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Review from Marion S (Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my opinion. The finest place for me to live in since January 15th 2022. This home has every facility for continue good health and happiness. This also includes comfortable sleeping facilities in a beautiful setting looking through my window daily, excellent. Food is provided. Beautiful gardens
in which safely i can "work" at leisure. This is a pleasure when family and friends are welcomed by wonderful, hardworking, patient staff.

Reply from Maria Stancu, Deputy Manager at Hartfield House Care Home

We are absolutely delighted you have chosen to stay with us at Hartfield House. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!

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Review from E C (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartfield House is a lovely, cosy home which doesn't feel like a care home. Everyone seems very caring and concerned and genuinely worried about the residents.

Reply from Maria Stancu, Deputy Manager at Hartfield House Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team; they will be delighted.

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Review from John W (Husband of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I chose Hartfield House, I consulted several church and other friends for advice and recommendations regarding an appropriate care home for my wife. (I know now this is the best way to choose one.)
Hartfield House was one of two recommended by friends on the basis of a lot of experience by several
individuals and families. I visited them both and immediately was sure Hartfield House was the right choice for us, even though I had not seen more than a fraction of the facilities there by that time. The welcome and evident competence and sympathetic understanding of the manager was completely reassuring, and typical of what I learned to expect from all the care staff I subsequently met.
Sadly, my wife was only able to benefit from the care provided at Hartfield House for a short time. But in that time I could easily make a sound judgement of the home and its facilities, having had considerable top quality care support for my wife at home over a long time.
Thank you.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your wife during the latter stage of her life, she is missed by all of the team here at Hartfield House. I will ensure your feedback is passed on to the wider team who will really appreciate your kind words.


Warmest regards,
Hannah

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Review from Murray O (Husband of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to say an enormous thank you to you and all your team for the superb care you have given my wife over the last three and a half years. I distinctly remember the first day in January 2019 when I moved her into Hartfield and she was enveloped by a team who made sure she felt welcomed, safe
and secure. The inevitable deterioration in her condition as the early-onset Alzheimer’s took its toll was managed and dealt with by the team with genuine concern and care for her well-being. I cannot recall any point in the time she was at Hartfield, when I ever had any concern that she was getting anything but the best looking after. When it came to her final few days, again all the support and attention that she was given was unbelievable. The warmth and depth of feeling was visible on all the team's faces. I cannot express in words what will this has meant to me. You are a group of amazing people – thank you!

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your amazing wife, she is deeply missed by all of the team here at Hartfield House.


I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!

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Review from M G (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Hartfield House Care Home for over 3 years and it is to me a home from home. I have nothing but praise for the management staff and dedicated team of workers who work tirelessly to provide the residents with excellent care. There is an extensive selection of facilities to enjoy, lots
of activities, outings by minibus, exceptional food prepared by expert chefs with a variety of menu options to suit individual medications and requirements. I would highly recommend Hartfield House Care Home for respite or permanent care.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

We are absolutely delighted you have chosen to stay with us at Hartfield House. I am so glad you are able to share such a comprehensive and glowing review of life here.
I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!
Thank you again.

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Review from E C (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Hartfield House Care Home. The staff have been very helpful. It's good to know my mother is safe and well looked after.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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Review from P C (Wife of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The weeks are my husband is on the dementia floor and without exception, the staff are caring, helpful and do everything in their power to make the residents happy. The arrangements to take my husband to outside hospital appointments could be better organised (re. transport) I am always made to feel
welcome when visiting.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

What wonderful praise - thank you so much!
I will be sure to share your feedback with the team, they will be delighted.

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Review from P P (Respite Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well worthwhile, they care!

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

What wonderful praise - thank you so much!
I will be sure to share your feedback with the team, they will be delighted.

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Review from Gill W (Niece of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt needed urgent respite care and the Hartfield staff were excellent in the way they handled this need. They worked quickly and efficiently to ensure the whole process ran smoothly and my aunt was welcomed at the home within a week of my initial phone call. She settled very well, very quickly,
and loved the whole experience, taking part in the activities, making friends, and thoroughly enjoying her meals. She felt so well cared for. My aunt really liked her room - both the decor and the view of the garden and was very keen to tell of her new experiences whenever I visited.
Very sadly my aunt was only there a few weeks before she died. The level of care was excellent throughout and the kindness and professionalism shown during her final days was of real comfort to me. My aunt was skilfully nursed and treated with gentleness and dignity. I cannot fault the entire team and I would not hesitate to recommend Hartfield House.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your aunt during the latter stage of her life, she is missed by all of the team here at Hartfield House.
I will ensure your glowing feedback is shared with the team, I know they will really appreciate your kind words.

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Review from H M (Private Carer of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My client who I have known for 12 years, moved to Hartfield House Care Home two years ago following a fall at home. I have been so impressed with the standards of the home, the way my client who recently turned 100 has been treated with such respect and dignity is so very unusual in my experience. The
home is spotlessly clean, the staff are just lovely and my client tells me all the time how lucky she is to be here. The way they have looked after the residents during Covid has been outstanding. I would happily go there myself if I need a care home.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
It's wonderful that you have taken the time to acknowledge how we treat people with respect and dignity. It's something everyone who works at Porthaven takes pride in.
Thank you


Hannah,
Home Manager

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Review from D S (Nephew of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was no longer able to remain in her own home, and as her power of attorney, I wanted to make sure the home she went to was the most suited to her needs.
Having visited several homes in the area, Hartfield House Care Home was the stand-out one for us. There is a lovely homely and friendly atmosphere
and it was clear that care standards were very high.
We have been absolutely delighted with Hartfield House and my Aunt’s mental and physical health have clearly improved since she moved in.
I would have no hesitation in recommending Hartfield House to others.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

It is an absolute pleasure to take care of your aunt. The team with be delighted to receive your feedback regarding the lovely homely, friendly atmosphere and very high standards of care.
Thank you so much for sharing your experience.
Warm regards.

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Review from Susanna Q (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two and a half years at Hartfield House Care Home. Staff were kind, patient and conscientious. The environment was very pleasant worked hard to keep residents safe during Covid while still allowing visitors. Thank you.

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Review from Susan R (Daughter of Resident) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Hartfield House have made a difficult phase for my mother and her family as easy as it could be. The team of carers are always considerate, friendly and competent. The home seems to be very well managed with excellent leadership in nursing and customer service. They have good systems in
place to make visits inside and outside the home possible for residents and families in a safe and controlled manner. The team has been proactive in discussing my mother's needs with me and making sure that she is receiving the best possible care. They have also been helpful with advice for me and my family at this time. The facilities are nicely decorated and new and clean with gardens for residents to enjoy at the rear and front of the house.

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Review from Susan C (Next of Kin) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the atmosphere at Hartfield House always friendly and the staff are always cheerful and helpful. The feeling it gives me is of a hotel that feels like a home. There are little rooms to sit in as well as larger lounges that feel like a front room. In the last nursing home we used the chairs were
all around the edge of the room and it looked more like a waiting room with no character, in fact, my relative stayed in her room as she found it depressing. It is thanks to the care that she receives that keeps her happy and giggling, in her previous home she was quite often down in the dumps. I have been so pleased to be able to recommend a friend to Hartfield.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you so much for your kind words and for sharing your experience of our home. Best wishes, Hannah

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Review from Ian R (Son of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father stayed at the care home for two weeks having been released from the hospital at very short notice. My brother and I visited the care home to see what it was like and spoke with the manager. Within two days, Hartfield was able to accommodate him. They looked after him really well - the staff
were very friendly and he got on with them very well. The care home is relatively new and so it was like staying in a modern home. Each room has an en-suite which was set up so he could safely take a shower. After the five day isolation period due to COVID, my father was able to move around the home and enjoy its facilities. I would definitely recommend this place to anyone who wants to know that their relative will be looked after with great care.

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Review from Paul M (Son of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's Alzheimer's has understandably progressed/worsened throughout lockdown. She had her 2nd jab today. During this very difficult period her one to one staff on "Willow" have been brilliant very caring/understanding and kind to my mum. She can be very difficult when it comes to showers etc and they
do their very best to make it as painless as possible. I ring most days and get the chance to speak to mum. The two ladies at reception are so nice and helpful and the management have done very well in such trying times.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you for your kind review - we appreciate you taking the time to share your experience. The last year has been difficult but it's great to know that you have felt the compassion and dedication of my wonderful team throughout.

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Review from Anne J (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Hartfield House for 4-months, during that time she had palliative - end of life care. All of the staff were kind and supportive - nothing was ever too much trouble. Any questions or needs we had were answered quickly and dealt with efficiently, I was never made to feel I couldn't ask or
question something. Her independence was always encouraged, but as her needs grew greater and changed, the staff assessed and quietly increased her level of nursing care, always liaising with the Hospice and her GP. The home itself is beautiful and it feels like you are walking into a hotel, not a care home - which as a frequent visitor I really appreciated. I cannot recommend this care home highly enough for both the needs of your loved one and your own as I felt very supported and cared for too.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you for taking the time to review our home - it was our privilege to be able to care for your Mum and to be able to support you during a difficult time. Thank you for choosing Hartfield House. Warm wishes.

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Review from Sophie G (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had Alzheimer's and when independent living was no longer an option we had no choice but to put her in a home. Luckily we found Hartfield House and she was admitted just before the first lockdown in 2020. The care our mum received was second to none. Everybody was genuinely fond of her and
she kept telling us how happy she was. She always looked well dressed and cared for and even managed to put on weight after some months of forgetting to eat. When she became ill, the nurses were amazing and treated her with such dignity and respect. Nothing was too much trouble for anyone and we were allowed to sit with her as long as we wanted. Staff regularly popped in to see how she was doing and to give her their love – so comforting for us all. I simply cannot recommend Hartfield House enough. Yes, it's and nice to look at but at the heart of it, all are the wonderful staff who go above and beyond to make it such a special place.

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Review from Raquela M (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in hospital during the first lockdown as she had broken her leg, we were strongly advised that my mum now needed full-time residential care as she has Alzheimer’s and dementia and had no capacity to make decisions or be safe at home anymore even with careers in place. We were unable to view
any homes because of lockdown and my fear of her going into a home that we only had reviews to go by was worrying. How would she respond not having her family around to help her make the transition was absolutely heartbreaking. I was blessed that a friend of mine worked at Hartfield who highly recommend the home. I am grateful every day that she is in a home where I know and feel totally at ease with her being at Hartfield they were so understanding and supportive throughout lockdown and have done everything in their power to keep things as normal as possible within the home, for the residents while keeping them safe throughout this time. Everyone is so kind and caring thank you.

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Review from Juliet P (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we left our Mother in the care of Hartfield House we knew she was in the right place. Our Mother had Alzheimer’s and had just spent a bewildering week in hospital and was very confused and troubled. As we left she had a carer with her talking to her, stroking her hand, reassuring her
- all was well. That was days before the first lockdown in March 2020. When we were next able to see our Mother she was more like her old self, she had put on weight, looked happy and contented and clearly felt safe in her new home. It was also obvious how caring and tender all the staff were too.
A year later and our Mother passed away peacefully and with dignity at Hartfield House. We cannot thank all the staff enough for the wonderful care and respect they gave to Mum allowing her to be content, safe and happy during her last months of life. I shall be recommending Hartfield to friends and family, it is an amazing place.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Hartfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Hartfield House Care Home is calculated as follows: ( (313 Excellents x 5) + (23 Goods x 4) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 345 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartfield House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (2)

Jenny

Jenny Robinson

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jenny Robinson, and I am the Client Services Manager here at Hartfield House.


Having worked in the retirement living sector for the past five years, I was thrilled to be given the opportunity to join the team at Hartfield House - I have never looked back and thoroughly enjoy my job as no two days are the same.


My role at Hartfield House involves helping, supporting and guiding people as they choose a home for themselves or a loved one. I am delighted to be able to show people around Hartfield House as everybody benefits from the emotional process of moving into a new home being made smoother with a helping hand. Hartfield House is a truly special home and has a unique atmosphere from the moment you come through our front doors.


If you'd like to find out more about our home please do not hesitate to give me a call, as I would be more than happy to help with any questions, whether it be for short-term or permanent care.

William

William Parker

Job Title: Head Chef

Joined: 2023

Hello, my name is William Parker, and I am the Head Chef here at Hartfield House.


I have worked as a chef in the senior care sector for 17 years and thoroughly enjoy doing so. I find being able to make a difference in the lives of our residents incredibly fulfilling. I have a GNVQ Level 2 and 3 in Professional Cookery.

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