Hartfield House Care Home

Since Mum's arrival the staff have worked so hard to make her feel at home and cared for, always with compassion and a smile. They have always provided a shoulder to cry on, when inevitably I have found it difficult to witness the transition of Mum into her next stage of life. The support for both Mum + myself has been a constant that has aided us as we navigate these difficult times. Thank you.

My mother has been at Hartfield House for about 6 weeks now. She has settled in well. Hartfield keeps in contact regularly regarding the particular concerns of my mother's health and any changes. We also discuss directly on my visits and they have been proactive in referring my mum to the GP. There are lots of activities going on both in the units and generally. My sister and I are very happy with the care mum gets.

The staff are great. The atmosphere is one of fun and love and the staff all bring a positive outgoing attitude to work. The facilities are great and the garden / cafe area encourages many visitors beyond just family overall, mum looks happier, healthier and more alert than when she was at home.

Mum is very comfortable and happy. Thank you

Mum moved into Hartfield House in March 2026. This is her first care home and she has settled in so very well. The care and consideration of all the staff is exceptional.

The management are very professional and ensure the quality of the home is kept well.

The staff are excellent, especially team leader Sam who gives me a shower every two days and trims my beard. He also solves any problems with my mobile phone.

It is always clean and immaculate everywhere with fresh flowers each week. The staff are kind and caring. The bistro area is lovely, with access to the garden with lots of seating when the sun shines!

All staff are friendly, helpful and caring. Rooms/bathrooms are furnished to a simple but high standard. Food quality is very good and sufficiently varied to suit most tastes.

Very pleased with the variety of activities and effort made to allow my aunt to participate and interact.

My mother is enjoying life at Hartfield House. She is safe, warm and being well looked after, all of which is so important at 90 years of age and while suffering from dementia. There is a lovely, friendly atmosphere in the home. It is bright, modern and spacious, in a quiet tucked-away location with a lovely garden that we can enjoy in the summer months. The carers and all the staff are kind, thoughtful and very attentive to the residents' needs. There are plenty of daily activities on offer for those able to participate, including outings on the minibus.

My mother has dementia and spent 2 months in respite care. The time, energy and care taken to settle into the home and new structure of her days was exceptional. My mother was clearly settled and content in her surroundings. The home played a big part in getting medications improved and better suited to her condition. My family are very grateful to the staff for making my mother's stay a positive experience.

I am very happy & comfortable living at Hartfield House. I have a very nice comfortable room wtih all I need and staff who willingly help me.

I can rest easily knowing my mother is safe, looked after with dignity, and genuinely cared for.

Since becoming a resident after a few hospital trips, Mum has started gaining weight, and her mental health has improved along with her strength, allowing her to move around more independently, which was a struggle before and had to use a wheelchair most of the time. Having Mum in Hartfield House gives me peace of mind knowing she is cared for and safe. She is also having her medication regularly. The staff are all very approachable and helpful. Thank you to all for caring for my mum and making me feel welcome and part of the Hartfield House family; it means so much.

We are always greeted with a friendly welcome. Everywhere is always clean. The staff are amazing and very caring. It is lovely to sit with Mum and be able to have a drink and cake. The main thing is that we know Mum is safe, well looked after and genuinely cared for.

During my 2 week respite stay, I found everyone extremely kind and helpful.

Residents are always happy and appear well cared for.

The staff have been excellent & I know Mum is at a good place & well looked after.

My in law has been staying for several weeks at Hartfield and has been very well cared for. All the staff have been kind and caring. The facilities are excellent, and there have been a variety of things to keep them entertained. The premises are safe and secure with lovely gardens. The rooms are spacious, clean and tidy