Hartfield House Care Home

4 Hartfield Road, Leatherhead KT22 7GQ
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9.8 79 Reviews
  • Hartfield House Care Home, Leatherhead
Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care.

Residents at Hartfield House each have their own spacious and uniquely decorated bedroom with an en suite wetroom as well as access to a variety of communal areas, including living and dining rooms, a dedicated activities and wellbeing room, a café for enjoying a catch up with loved ones, a hairdressing and nail salon, a cinema and a private dining room for celebrating special family occasions. Hartfield House also has a secure, landscaped garden where residents can enjoy a morning stroll, a spot of gardening or simply a cup of tea!

The professional and empathetic team at Hartfield House work hard to promote and support the independence and dignity of their residents, getting to know them as individuals to ensure the care they receive is tailored towards their needs and preferences.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lukasz Bogusz (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to needs and assessment.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Hartfield House Care Home Reviews (79)

Total of 79, showing 1-20
9.8

Hartfield House Care Home has a Review Score of 9.8 (9.849) out of 10, based on 29 reviews in the last 2 years. Over all time Hartfield House Care Home has 79 reviews.

Overall Experience

  • 72
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Date Published

79
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50

Review from Wanda L (Wife of Resident) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Hartfield House made my husband's last 4 months very happy & peaceful. He thought he was living in a 5-star hotel! The care & friendly atmosphere was unbelievable, and I couldn't recommend the home more highly.

Reply from Lukasz Bogusz, Home Manager at Hartfield House Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour and a privilege to care for and get to know your husband. You are always welcome at Hartfield House.

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Review from E F (Respite Resident) published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently spent time using Hartfield House for respite following surgery. The care has been outstanding, and I have made a lot of improvement as a result of the wrap-around care I have received. I have met some lovely residents and enjoyed their company, and equally, the staff have been very caring.
All the staff know the names of residents and greet you when they see you.

Reply from Lukasz Bogusz, Home Manager at Hartfield House Care Home

It has been our pleasure assisting in your recovery, and I am glad to hear your time with us has been enjoyable. Do visit us soon for coffee and a catch up!

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Review from C R (Friend of Resident) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit, I am always very impressed by the friendliness of the staff and the care and respect the carers show to the residents. There is a very happy atmosphere, and the food is excellent. There are always fresh home made cakes/biscuits available for residents and visitors to help themselves.
There are a good range of activities for residents to participate in, which they are greatly encouraged to do.

Reply from Lukasz Bogusz, Home Manager at Hartfield House Care Home

Thank you for your review. It is great to hear you are impressed with our home and team.

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Review from C B (Husband of Resident) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Hartfield House for nearly 2 years. She has Alzheimer's. Before choosing Hartfield, I visited a number of homes but none came close to providing the care, attention, and facilities that I wanted for my wife. It has taken some time for her to settle in but she, with the help of the
nurses, made good progress with the activities on offer.

Reply from Lukasz Bogusz, Home Manager at Hartfield House Care Home

Thank you for your glowing review. I am glad to hear we have been able to provide the care, attention and facilities that your wife deserves and that she is now feeling settled at Hartfield House.

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Review from C A (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was there from October 2024 to January 2025. The care she received was sub standard. The carers were OK, but there weren't enough of them so she didn't receive the care she should have. She had recurring UTIs because they didn't retest her and when they did they lost the results twice. At
no time did a doctor see her even though we requested it. There was no help integrating with other residents. It was a very lonely place for her. We actually ended up paying for someone to go in twice a week to care for her! She ended up with very bad back pain but still didn't call a doctor or get an X-ray. She was taken to hospital when it got so bad and she died 8 days later of a UTI, kidney problems and sepsis.
The regional director was looking in to the problems, and hopefully they are better, but I don't know if it's improved.
I wish my mother had never entered Hartfield House. I'm really not sure how you know whether a home is going to be good before someone becomes a resident.

Reply from Matthew Anstee-Brown, Regional Director at Hartfield House Care Home

We continue take the utmost pride in the care we provide at Hartfield House and are sorry that you felt this way about the overall care your mother received during her time with us. We proactively investigated all concerns that were raised and gained positive feedback on the changes that had been implemented while your mother was still living with us. We would like to pass on our sincere condolences to you and your family at this difficult time. Should you wish to discuss this further please do get in touch.

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Review from J C (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely to be welcomed and recognised as a relative when I arrive at Hartfield House Care Home, all of the staff know my mum and how she's doing. Hartfield has a family atmosphere and the facilities are well designed and spacious. Hartfield is a new building, specifically designed as a care home.
The home retains it's core carers longer term, which is a good sign. The care they give my mum is excellent. Thank you to all the lovely staff.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Here at Hartfield House, our goal is for our team to feel like an extension of your own family, so I am glad to hear you feel welcome in our home. Thank you for your fantastic feedback.

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Review from C M (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions were amazing. I would not be happier for my mother to be anywhere else. The staff are awesome and provide amazing support for me as well as mum. All very personal, cleanliness is A1. There is not one aspect of the care home that I doubt. I can relax somewhat, knowing mum is safe, comfortable
and being looked after. Thank you.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your five star review. It fills me with pride to hear you feel so confident in our team and the care we provide.

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Review from R C (Brother-in-law of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facility, my relative was very happy to live at Hartfield House Care Home.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your review. I am glad to hear your loved one was happy at Hartfield House.

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Review from S G (Son of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is settling in well. She's been made most welcome and enjoys the relief from looking after herself and being made a fuss of.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your feedback. I am glad to hear your mum is settling into life at Hartfield House. It is a pleasure to have her with us.

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Review from K R (Niece of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved in 2 weeks ago. Although I though it would take her a while to settle, she has seemed so happy to be here straight away. The staff have been so kind and welcoming and I feel confident this is the right place for her to live well with her dementia.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for leaving us a review. It is brilliant to hear your aunt settled into life at Hartfield House with such ease - we couldn't hope for anything more.

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Review from G A (Son of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment I met the team at Hartfield House, they have been helpful, tolerant, and supportive to both the resident, my mother, and to myself. The kindness and dedication of the entire staff is exceptional and they always go the extra mile.
My stress level has reduced enormously given things
like the attentive care team and on-site nurses and doctor which has meant that I know that my mother is cared for in a way that was impossible when she lived in her previous house.
There is a very social atmosphere with loads of activities for my mother to get involved with. She is very social and has made good friends in the time she has been there.
Hartfield is a lovely place to live with amazing quality, and an abundance, of food. As a result of this my mother is doing so much better, putting on healthy weight, some of the symptoms of her dementia have reduced, and she has a much higher quality of life than she had previously.
I could not be happier in choosing Hartfield.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for taking the time to leave such a glowing review. It fills me with joy to hear we have improved not only your mother's life but yours too.

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Review from L R (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care and the facilities. All the staff are extremely helpful.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your lovely feedback. I am glad to hear you are happy with the facilities on offer at Hartfield House and that our team have been able to provide you with assistance when needed.

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Review from A W (Son of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service by all staff. Rooms very clean and tidy. Food is excellent. The care to the families of residents is excellent. Highly recommend.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your fantastic feedback. It is great to hear you would recommend our home to others.

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Review from J K (Respite Resident) assisted by family/friend published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

was a very pleasant visit.
The food was good.
Everything was clean.

Reply from Rimi, Home Manager at Hartfield House Care Home

Thank you so much for leaving a review of your experience at Hartfield House. We are delighted that you had a great visit.

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Review from Elaine M (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and stepmother have only been at Hartfield just over 3 weeks but thanks to the care and attention of the staff, they are both feeling and looking better already and have settled in well. They are enjoying the high quality of the food and we are happy with their bright rooms. My father does
not get involved with the social activities but is much more communicative now as there is more to stimulate him. My stepmother is loving the activities. Overall I am delighted with Hartfield.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

It is great to hear that your father and stepmother have settled into life at Hartfield House, and it is a pleasure to have them with us. Our team work hard to ensure there is plenty for our residents to do, both those who wish to take part in activities and those who prefer to simply do things at their own pace, so I am glad to hear both your father and stepmother are benefitting from this flexibility.

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Review from S H (Resident) assisted by family/friend published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very well looked after since my wife and I arrived here. We like the food, the gardens, we are both very comfortable here and feel very much at home. Everyone is kind and helpful.

Reply from Rimi, Home Manager at Hartfield House Care Home

Thank you so much for writing a review of Hartfield House. We are so pleased that you feel you and your wife have been so well looked after and that everyone is kind and helpful.

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Review from G W (Respite Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well cared for, pleasant staff and residents. Will recommend to a friend.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you so much for taking the time to review our home. I am so pleased you felt well cared for and that you would recommend to a friend.

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Review from S A (Friend of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting my friend at Hartfield House as it is so welcoming to everybody. The staff are so nice and so very kind to residents and visitors. There is so much to do and such a lot of entertainment arranged for the residents and family and friends can join in too. Overall I think my friend
is very lucky to be here, it is the best care home I have been in.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for your lovely review about Hartfield House and how you find it when regularly visiting your friend. All the staff contribute towards the quality of care and service here, so they will be really pleased with your comments and recommendation - thank you. We look forward to seeing you again soon!

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Review from I S (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hartfield House for more than 4 years, and the care she has received has been excellent throughout this time. The kindness and dedication of the staff in my experience is exceptional. There are abundant activities and a sociable atmosphere. There are abundant activities and a sociable
atmosphere. My mother always says the food is excellent and enjoys her pleasant sunny room. All in all, Hartfield deserves the highest rating. Well done!

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your kind and generous review and feedback about our home, and we are so glad that your mother enjoys living here; over four years she certainly has been able to judge the consistency of the care and effort the whole staff team put in! The chef team will be particular pleased with the comments about the excellent food, thank you.

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Review from A M (Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy atmosphere, people do something in a careful and pleasant way. I enjoyed the food, especially the soup.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for your great review, and we are glad that all the work that all of the staff team put in to create a happy home is appreciated. Chef will especially be pleased that you liked his homemade soup!

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Hartfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Hartfield House Care Home is calculated as follows: ( (313 Excellents x 5) + (23 Goods x 4) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 345 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartfield House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (2)

Jenny

Jenny Robinson

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jenny Robinson, and I am the Client Services Manager here at Hartfield House.


Having worked in the retirement living sector for the past five years, I was thrilled to be given the opportunity to join the team at Hartfield House - I have never looked back and thoroughly enjoy my job as no two days are the same.


My role at Hartfield House involves helping, supporting and guiding people as they choose a home for themselves or a loved one. I am delighted to be able to show people around Hartfield House as everybody benefits from the emotional process of moving into a new home being made smoother with a helping hand. Hartfield House is a truly special home and has a unique atmosphere from the moment you come through our front doors.


If you'd like to find out more about our home please do not hesitate to give me a call, as I would be more than happy to help with any questions, whether it be for short-term or permanent care.

William

William Parker

Job Title: Head Chef

Joined: 2023

Hello, my name is William Parker, and I am the Head Chef here at Hartfield House.


I have worked as a chef in the senior care sector for 17 years and thoroughly enjoy doing so. I find being able to make a difference in the lives of our residents incredibly fulfilling. I have a GNVQ Level 2 and 3 in Professional Cookery.

Frequently Asked Questions about Hartfield House Care Home

What types of Care is Hartfield House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hartfield House Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Hartfield House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hartfield House Care Home to the centre of Leatherhead?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartfield House Care Home to verify any information. View our terms and conditions. Hartfield House Care Home has an Enhanced Service - more info.