
I really am very happy here.S K(Resident / Service User)

Definitely feel we have made the right choice in choosing a care home for Mum.Nicola M(Daughter of Resident/Service User)

my wife has been cared for in a very professional manner, by all levels of staff day and nightM B(Husband of Resident/Service User)

I really am very happy here.S K(Resident / Service User)

Definitely feel we have made the right choice in choosing a care home for Mum.Nicola M(Daughter of Resident/Service User)

my wife has been cared for in a very professional manner, by all levels of staff day and nightM B(Husband of Resident/Service User)

Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care.
Residents at Hartfield House each have their own spacious and uniquely decorated bedroom with an en suite wetroom as well as access to a variety of communal areas, including living and dining rooms, a dedicated activities and wellbeing room, a café for enjoying a catch up...
Care Provided by Hartfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Hartfield House Care Home for full pricing details and T&Cs.
Contact Hartfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Lukasz Bogusz (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Hartfield House Care Home Reviews (94)
Hartfield House Care Home has a Review Score of 9.8 (9.842) out of 10, based on 28 reviews in the last 2 years.
Over all time Hartfield House Care Home has 94 reviews.
The management are very professional and ensure the quality of the home is kept well.
Thank you for your kind review of Hartfield House. We really appreciate your positive feedback and we are pleased to hear you are happy with the care your Auntie receives. It is a pleasure to care for her.
The staff are excellent, especially team leader Sam who gives me a shower every two days and trims my beard. He also solves any problems with my mobile phone.
We appreciate your positive feedback regarding our home. It is our pleasure to have you with us.
It is always clean and immaculate everywhere with fresh flowers each week. The staff are kind and caring. The bistro area is lovely, with access to the garden with lots of seating when the sun shines!
Thank you for your kind review of Hartfield House. It is an honour to care for your husband. We are pleased to hear that you feel he has settled in well.
All staff are friendly, helpful and caring. Rooms/bathrooms are furnished to a simple but high standard. Food quality is very good and sufficiently varied to suit most tastes.
Thank you for your review. It is great to hear you are happy with life at Hartfield House.
Very pleased with the variety of activities and effort made to allow my aunt to participate and interact.
Thank you for taking the time to leave a kind review of Hartfield House. It is our honour to care for your Aunty. We truly appreciate your thoughtful words.
My mother is enjoying life at Hartfield House. She is safe, warm and being well looked after, all of which is so important at 90 years of age and while suffering from dementia. There is a lovely, friendly atmosphere in the home. It is bright, modern and spacious, in a quiet tucked-away location with a lovely garden that we can enjoy in the summer months. The carers and all the staff are kind, thoughtful and very attentive to the residents' needs. There are plenty of daily activities on offer for those able to participate, including outings on the minibus.
Thank you for your kind words. It is a pleasure to have your mother with us here at Hartfield House, and it is great to hear you feel she is well looked after.
My mother has dementia and spent 2 months in respite care. The time, energy and care taken to settle into the home and new structure of her days was exceptional. My mother was clearly settled and content in her surroundings. The home played a big part in getting medications improved and better suited to her condition. My family are very grateful to the staff for making my mother's stay a positive experience.
Thank you for taking a moment to leave us a review. It was a pleasure and an honour to care for your mother during her respite stay with us.
I am very happy & comfortable living at Hartfield House. I have a very nice comfortable room wtih all I need and staff who willingly help me.
It is great to hear you are happy living at Hartfield House. It is a pleasure to have you with us!
I personally cannot fault the home. Everything is designed to make the residents comfortable, occupied, very well fed and feeling like this is their home.
I can rest easily knowing my mother is safe, looked after with dignity, and genuinely cared for.
Thank you for your heart-warming review. It fills me with pride to hear your mother loves life at Hartfield House and that you feel reassured that she is well cared for with us.
Since becoming a resident after a few hospital trips, Mum has started gaining weight, and her mental health has improved along with her strength, allowing her to move around more independently, which was a struggle before and had to use a wheelchair most of the time. Having Mum in Hartfield House gives me peace of mind knowing she is cared for and safe. She is also having her medication regularly. The staff are all very approachable and helpful. Thank you to all for caring for my mum and making me feel welcome and part of the Hartfield House family; it means so much.
It is fantastic to hear we have been able to support your mum and that her physical and mental health have improved as a result. It is our pleasure to care for her.
We are always greeted with a friendly welcome. Everywhere is always clean. The staff are amazing and very caring. It is lovely to sit with Mum and be able to have a drink and cake. The main thing is that we know Mum is safe, well looked after and genuinely cared for.
It is great to hear you feel confident that your Mum is well cared for and feel welcome when visiting.
During my 2 week respite stay, I found everyone extremely kind and helpful.
Thank you so much for your kind review. We're delighted to hear that you enjoyed your stay with us at Hartfield House Care Home.
The home is always very calm. Staff very friendly & helpful.
Cleanliness is exceptional.
Residents are always happy and appear well cared for.
Thank you for your feedback. Our residents love having you visit us.
The staff have been excellent & I know Mum is at a good place & well looked after.
Thank you for your feedback. It is great to hear you are happy with our home.
My in law has been staying for several weeks at Hartfield and has been very well cared for. All the staff have been kind and caring. The facilities are excellent, and there have been a variety of things to keep them entertained. The premises are safe and secure with lovely gardens. The rooms are spacious, clean and tidy
Thank you for your feedback. It is great to hear you are content with the care your in-law has been receiving at Hartfield House.
All the staff at Hartfield House made my husband's last 4 months very happy & peaceful. He thought he was living in a 5-star hotel! The care & friendly atmosphere was unbelievable, and I couldn't recommend the home more highly.
Thank you for taking a moment to leave us a review during this difficult time. It was an honour and a privilege to care for and get to know your husband. You are always welcome at Hartfield House.
I have recently spent time using Hartfield House for respite following surgery. The care has been outstanding, and I have made a lot of improvement as a result of the wrap-around care I have received. I have met some lovely residents and enjoyed their company, and equally, the staff have been very caring. All the staff know the names of residents and greet you when they see you.
It has been our pleasure assisting in your recovery, and I am glad to hear your time with us has been enjoyable. Do visit us soon for coffee and a catch up!
Whenever I visit, I am always very impressed by the friendliness of the staff and the care and respect the carers show to the residents. There is a very happy atmosphere, and the food is excellent. There are always fresh home made cakes/biscuits available for residents and visitors to help themselves. There are a good range of activities for residents to participate in, which they are greatly encouraged to do.
Thank you for your review. It is great to hear you are impressed with our home and team.
My wife has been in Hartfield House for nearly 2 years. She has Alzheimer's. Before choosing Hartfield, I visited a number of homes but none came close to providing the care, attention, and facilities that I wanted for my wife. It has taken some time for her to settle in but she, with the help of the nurses, made good progress with the activities on offer.
Thank you for your glowing review. I am glad to hear we have been able to provide the care, attention and facilities that your wife deserves and that she is now feeling settled at Hartfield House.
The regional director was looking in to the problems, and hopefully they are better, but I don't know if it's improved.
I wish my mother had never entered Hartfield House. I'm really not sure how you know whether a home is going to be good before someone becomes a resident.
We continue take the utmost pride in the care we provide at Hartfield House and are sorry that you felt this way about the overall care your mother received during her time with us. We proactively investigated all concerns that were raised and gained positive feedback on the changes that had been...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (5)
- 27 Jul 2026
Today, we were delighted to welcome our Regional Care Home Managers to Hartfield House. Our talented chef, Billy, prepared a delicious working breakfast for the team, providing the perfect start...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
We've been busy in the garden at Hartfield House Care Home! Our vegetable patch is really coming to life. We've planted carrots, beetroot, lettuces, and spring onions, and we're excited...
- 09 Sep 2026Organiser: Hartfield House Care Home
- 25 Sep 2026Organiser: Hartfield House Care Home
- 14 Oct 2026Organiser: Hartfield House Care Home
Awards / Recognitions (14)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Hartfield House Care Home.
Meet the Team (2)

Hello, my name is Jenny Robinson, and I am the Client Services Manager here at Hartfield House.
Having worked in the retirement living sector for the past five years, I was thrilled to be given the opportunity to join the team at Hartfield House - I have never looked back and thoroughly enjoy my job as no two days are the same.
My role at Hartfield House involves helping, supporting and guiding people as they choose a home for themselves or a loved one. I am delighted to be able to show people around Hartfield House as everybody benefits from the emotional process of moving into a new home being made smoother with a helping hand. Hartfield House is a truly special home and has a unique atmosphere from the moment you come through our front doors.
If you'd like to find out more about our home please do not hesitate to give me a call, as I would be more than happy to help with any questions, whether it be for short-term or permanent care.

Hello, my name is William Parker, and I am the Head Chef here at Hartfield House.
I have worked as a chef in the senior care sector for 17 years and thoroughly enjoy doing so. I find being able to make a difference in the lives of our residents incredibly fulfilling. I have a GNVQ Level 2 and 3 in Professional Cookery.
Frequently Asked Questions about Hartfield House Care Home
What types of Care is Hartfield House Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hartfield House Care Home have?
There are 62 Single Rooms.
What are the Facilities & Services at Hartfield House Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hartfield House Care Home to the centre of Leatherhead?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartfield House Care Home to verify any information. View our terms and conditions. Hartfield House Care Home has an Enhanced Service -more info.