Hartfield House Care Home

4 Hartfield Road, Leatherhead KT22 7GQ
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9.8 79 Reviews
  • Hartfield House Care Home, Leatherhead
Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care.

Residents at Hartfield House each have their own spacious and uniquely decorated bedroom with an en suite wetroom as well as access to a variety of communal areas, including living and dining rooms, a dedicated activities and wellbeing room, a café for enjoying a catch up with loved ones, a hairdressing and nail salon, a cinema and a private dining room for celebrating special family occasions. Hartfield House also has a secure, landscaped garden where residents can enjoy a morning stroll, a spot of gardening or simply a cup of tea!

The professional and empathetic team at Hartfield House work hard to promote and support the independence and dignity of their residents, getting to know them as individuals to ensure the care they receive is tailored towards their needs and preferences.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lukasz Bogusz (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to needs and assessment.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Hartfield House Care Home Reviews (79)

Total of 79, showing 21-40
9.8

Hartfield House Care Home has a Review Score of 9.8 (9.849) out of 10, based on 29 reviews in the last 2 years. Over all time Hartfield House Care Home has 79 reviews.

Overall Experience

  • 72
  • 6
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Date Published

79
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Review from G D (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently enjoyed her stay, looking forward to returning.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

We enjoyed looking after your mum too! Really pleased to hear that she loved her stay, and we look forward to welcoming her (and yourself!) again soon! Thank you.

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Review from Glenda L (Respite Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been my second visit this year and I would like to give my sincere thanks to the staff and management for all the help, care and assistance they have given me. The food has been excellent at all times and the first-class cleanliness and handyman services are very much appreciated. I would however
like a monetary staff box available so that cash could be distributed twice a year to the marvellous staff.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

It was lovely to welcome you back for a second stay, and we look forward to seeing you again! We pride ourselves here at Hartfield House on the quality of care and lifestyle that we provide, and to know that we provided you with all the care that you needed and that you really enjoyed the dining experience will warm the hearts of the care and kitchen teams. Our maintenance colleague rarely gets a mention, so he will be particularly thrilled! We look forward to seeing you again in 2024!

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Review from M B (Husband of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During her 15 months in Hartfield House, my wife has been cared for in a very professional manner, by all levels of staff day and night, season in and out. At 95 her mobility is restricted but she is kept fully active and involved. She particularly appreciated the garden. Facilities for relatives/visitors
are excellent.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you so much for writing your review and we are so pleased that you are happy with your wife's care and support at Hartfield House.

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Review from L S (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the dementia wing in late August and I am extremely pleased with the care she is receiving. It has taken her a little while to settle in, but the staff have been extraordinarily kind and caring, and seems to understand her needs well. She appears to be thriving in her new environment.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

We are so glad that Mum has now settled in and is thriving at Hartfield House. The team are so happy to have Mum join the family here and we are very thankful for your wonderful feedback.

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Review from Nicola M (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Definitely feel we have made the right choice in choosing a care home for Mum. From viewing, arriving, and now visiting Hartfield to see Mum, everyone is welcoming, friendly, and sociable.
Feels inclusive for all.
Any requests or questions we have had, Hartfield staff are always happy to assist. Nothing
is ever any trouble.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you so much for the amazing review, all of the team at Hartfield House feel very privileged to be able to support Mum and we are so pleased you both feel it's the right choice as a family.

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Review from B H (Friend of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the charity coffee morning and received a warm welcome from the staff and residents. I was very impressed with the facilities and the way everyone was treated as individuals, nothing was too much trouble. I know that when the time comes for me to look for a home this is where I would want
to live.

Reply from Maria, Home Manager at Hartfield House Care Home

Thank you for coming to join us at our coffee morning, and taking the time to share your wonderful impressions. We are absolutely delighted to hear about your experience. You words are humbling and we are honored that you would consider us for a future home should the time come. I will share your feedback with our team.

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Review from R H (Nephew of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two aunts came here when the home first opened, and were excited to be in a new location but still local. They were so well cared for, and made to feel part of the community.
We would like to thank all the staff for their loving care for both aunts.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for your review, and taking the time to share your feedback. We are delighted that your aunts were well cared for and had such a positive experience. I will pass on your thanks to our staff team.

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Review from A S (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves living at Hartfield House Care Home. She feels at home. The carers are sensitive and kind. They are endlessly patient they treat Mum with dignity and respect. Any concerns I express are dealt with promptly and efficiently by the management. I observe the staff being respectful and sensitive
to all the residents and visitors. The atmosphere is pleasant and Mum loves the music and the dancing. She loves the food too! Thank you.

Reply from Maria, Home Manager at Hartfield House Care Home

We are delighted that your mum enjoys living with us at Hartfield House, and is at home. Such positive feedback that I will be sure to share with our team. It is fantastic to get positive feedback about so many different areas. We certainly also enjoy the music and dancing!

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Review from Elizabeth H (Friend of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a very close friend who is currently receiving respite care at Hartfield House Care Home. There was a warm professional welcome from a staff member and she organised a taxi for me for later in the day. Lunch was good, hot and tasty. The facilities are excellent and, without exception, all
the staff I met were polite, kind and happy to help in any way. They know everyone's name and speak politely to the residents. My friend is receiving excellent care and both of us would recommend this spotlessly clean home to anyone requiring care.

Reply from Maria, Home Manager at Hartfield House Care Home

Thank you so much for taking the time to review our home. I am so pleased that you enjoyed your visit, and that your friend is also enjoying her stay with us. We are really proud of our home and it is great to read such feedback, which I will share with our team.

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Review from E M (Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel at home and have since arriving at New Year.

Reply from Maria, Home Manager at Hartfield House Care Home

Thank you so much for your review regarding your stay with us, we are so pleased you have settled in and are enjoying your time with us.

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Review from S K (Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really am very happy here.

Reply from Maria, Home Manager at Hartfield House Care Home

Thank you for taking your time to review are home. We are delighted that you are really happy at Hartfield House.

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Review from Johnathon D (Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experiences are good - no complaints. I feel looked after and I enjoy the food very much.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

We are absolutely delighted you have chosen to stay with us at Hartfield House. I am so glad you are able to share such a glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!

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Review from A C (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartfield House Care Home is absolutely amazing! It’s nothing but a first class care home with wonderful people working there. The manager is outstanding and has transitioned my mother from the community into the care home with love and care. Also the staff member who’s often on the front desk is amazing
and nothing is ever too much trouble. It’s so very sad when a loved one has Alzheimer’s but this care home is faultless!

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for your incredible comments about the team at Hartfield House. We work hard to exceed all expectations and they will be thrilled to receive this feedback.
The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback. Thank you for entrusting us with the care of your mother and we're delighted you chose to be part of Hartfield House extended family.

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Review from P B (Respite Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt very happy and well looked after. The food and attendance of staff were very good and the public rooms inviting. My bedroom when occupied and attention to detail very good, particularly over night. This is my second visit to receive care as lonely at home when my daughter goes on holiday.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for taking the time to review Hartfield House and we are delighted you chose to stay with us again. It's wonderful that you felt very happy and well looked after. We are extremely proud of our dedicated staff and will be sure to pass on your kind words.

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Review from G P (Resident) assisted by family/friend published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new resident, I have been made to feel very welcomed by everybody and have a lovely room and overlooks the garden. The management team are approachable and supportive and have made sure I am comfortable and relaxed in my new surroundings. The care and support from the staff has been kind and friendly
and they go the extra mile to make sure that I am well cared for and take the time out for a chat. I have enjoyed the activities and being able to get together with other residents has helped me make new friends. The food has been lovely and the cakes are delicious!

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. It's wonderful that you have taken the time to acknowledge "The care and support from the staff has been kind and friendly and they go the extra mile to make sure that I am well cared for and take the time out for a chat". It's something everyone at Porthaven takes great pride in.

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Review from D G (Daughter of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you walk into Hartfield House you are immediately welcomed into a bright friendly environment. It is more like a boutique hotel than a care home. Residents congregate in the bistro area where activities are organised. My father enjoyed doing jigsaws with the other residents I always looked forward
to visiting, joining in with tea and delicious cake. The staff are very helpful and attentive. I was so comforted that my father passed away peacefully in their care.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for your amazing comments and such high praise for the team, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your father, he is missed by all of the team here at Hartfield House.

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Review from Valerie G (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was welcomed to this care home after having spent a lot of time on my own in my home where my daughter had become my carer. I was given a very nice room but it was a bit of a long way from where things take place, however, I was moved to another room which was great. I am very happy in this care home
- everyone is very friendly, the food is great and I am being very well looked after.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

We are absolutely delighted you have chosen to stay with us at Hartfield House. I am so glad you are able to share such a comprehensive and glowing review of life here.
I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!

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Review from K P (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I got a very good feeling as I walked in the door all the staff were professional and welcoming. I was worried about getting my mum to accept care as she was adamant that she wanted no care. She has dementia. I brought her in and she has not asked to go home and is very happy at Hartfield House Care
Home. I am surprised and delighted by that. I cannot say how pleased I am to have found this home having seen so many which are not good.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you so much for your glowing review. We were delighted that your mum has settled in at Hartfield House and we thoroughly enjoy spending time with her. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!

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Review from Roz H (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived in July and, from the first day, has been met with friendly, helpful, caring and respectful staff. Everyone knows Mum (and all the residents). The atmosphere is friendly and welcoming, with the "Bistro" a central focus. Mum's room is spacious and comfortable, with doors opening onto a little
terrace - perfect in the summer. We are so happy that Mum is being so well cared for.

Reply from Maria Stancu, Deputy Manager at Hartfield House Care Home

Thank you for your incredible comments. We work hard to exceed all expectations, and the team will be thrilled to receive this feedback. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback.

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Review from Karen A (Niece of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Family and I have been looking after my Aunt for many years, and it was a difficult decision to suggest to her that she consider respite care. We had looked at several care homes in her area, and Hartfield House was definitely the best for her in every way. So, in November my Aunt was warmly welcomed
by the team into the most beautiful courtyard room at Hartfield House. We feel that she settled in as quickly as she has because of the attention and compassion shown to her by everyone at the home. The Home Manager always meets us on our visits and regularly spends time chatting with my aunt, who felt so settled that she asked to stay longer, particularly as she enjoys her weekly visits to the hairdressing salon and is now looking forward to all the Christmas arrangements. Hartfield House is beautiful with superb facilities, but it is the care and consideration shown to her that makes it feel like a real home to my aunt. Thank you to the manager and your team for everything.

Reply from Maria Stancu, Deputy Manager at Hartfield House Care Home

Thank you for your amazing comments and such high praise for the team. It's wonderful that you have taken the time to acknowledge the attention and compassion shown to your aunt by everyone at Hartfield House. It's something everyone at Porthaven takes pride in.


We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Hartfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Hartfield House Care Home is calculated as follows: ( (313 Excellents x 5) + (23 Goods x 4) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 345 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartfield House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (2)

Jenny

Jenny Robinson

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jenny Robinson, and I am the Client Services Manager here at Hartfield House.


Having worked in the retirement living sector for the past five years, I was thrilled to be given the opportunity to join the team at Hartfield House - I have never looked back and thoroughly enjoy my job as no two days are the same.


My role at Hartfield House involves helping, supporting and guiding people as they choose a home for themselves or a loved one. I am delighted to be able to show people around Hartfield House as everybody benefits from the emotional process of moving into a new home being made smoother with a helping hand. Hartfield House is a truly special home and has a unique atmosphere from the moment you come through our front doors.


If you'd like to find out more about our home please do not hesitate to give me a call, as I would be more than happy to help with any questions, whether it be for short-term or permanent care.

William

William Parker

Job Title: Head Chef

Joined: 2023

Hello, my name is William Parker, and I am the Head Chef here at Hartfield House.


I have worked as a chef in the senior care sector for 17 years and thoroughly enjoy doing so. I find being able to make a difference in the lives of our residents incredibly fulfilling. I have a GNVQ Level 2 and 3 in Professional Cookery.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartfield House Care Home to verify any information. View our terms and conditions. Hartfield House Care Home has an Enhanced Service - more info.