
I really am very happy here.S K(Resident / Service User)

Definitely feel we have made the right choice in choosing a care home for Mum.Nicola M(Daughter of Resident/Service User)

my wife has been cared for in a very professional manner, by all levels of staff day and nightM B(Husband of Resident/Service User)

I really am very happy here.S K(Resident / Service User)

Definitely feel we have made the right choice in choosing a care home for Mum.Nicola M(Daughter of Resident/Service User)

my wife has been cared for in a very professional manner, by all levels of staff day and nightM B(Husband of Resident/Service User)

Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care.
Residents at Hartfield House each have their own spacious and uniquely decorated bedroom with an en suite wetroom as well as access to a variety of communal areas, including living and dining rooms, a dedicated activities and wellbeing room, a café for enjoying a catch up...
Care Provided by Hartfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Hartfield House Care Home for full pricing details and T&Cs.
Contact Hartfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Lukasz Bogusz (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Hartfield House Care Home Reviews (94)
Hartfield House Care Home has a Review Score of 9.8 (9.842) out of 10, based on 28 reviews in the last 2 years.
Over all time Hartfield House Care Home has 94 reviews.
It's lovely to be welcomed and recognised as a relative when I arrive at Hartfield House Care Home, all of the staff know my mum and how she's doing. Hartfield has a family atmosphere and the facilities are well designed and spacious. Hartfield is a new building, specifically designed as a care home. The home retains it's core carers longer term, which is a good sign. The care they give my mum is excellent. Thank you to all the lovely staff.
Here at Hartfield House, our goal is for our team to feel like an extension of your own family, so I am glad to hear you feel welcome in our home. Thank you for your fantastic feedback.
First impressions were amazing. I would not be happier for my mother to be anywhere else. The staff are awesome and provide amazing support for me as well as mum. All very personal, cleanliness is A1. There is not one aspect of the care home that I doubt. I can relax somewhat, knowing mum is safe, comfortable and being looked after. Thank you.
Thank you for your five star review. It fills me with pride to hear you feel so confident in our team and the care we provide.
Excellent facility, my relative was very happy to live at Hartfield House Care Home.
Thank you for your review. I am glad to hear your loved one was happy at Hartfield House.
Mum is settling in well. She's been made most welcome and enjoys the relief from looking after herself and being made a fuss of.
Thank you for your feedback. I am glad to hear your mum is settling into life at Hartfield House. It is a pleasure to have her with us.
My aunt moved in 2 weeks ago. Although I though it would take her a while to settle, she has seemed so happy to be here straight away. The staff have been so kind and welcoming and I feel confident this is the right place for her to live well with her dementia.
Thank you for leaving us a review. It is brilliant to hear your aunt settled into life at Hartfield House with such ease - we couldn't hope for anything more.
My stress level has reduced enormously given things like the attentive care team and on-site nurses and doctor which has meant that I know that my mother is cared for in a way that was impossible when she lived in her previous house.
There is a very social atmosphere with loads of activities for my mother to get involved with. She is very social and has made good friends in the time she has been there.
Hartfield is a lovely place to live with amazing quality, and an abundance, of food. As a result of this my mother is doing so much better, putting on healthy weight, some of the symptoms of her dementia have reduced, and she has a much higher quality of life than she had previously.
I could not be happier in choosing Hartfield.
Thank you for taking the time to leave such a glowing review. It fills me with joy to hear we have improved not only your mother's life but yours too.
We have been very happy with the care and the facilities. All the staff are extremely helpful.
Thank you for your lovely feedback. I am glad to hear you are happy with the facilities on offer at Hartfield House and that our team have been able to provide you with assistance when needed.
Excellent service by all staff. Rooms very clean and tidy. Food is excellent. The care to the families of residents is excellent. Highly recommend.
Thank you for your fantastic feedback. It is great to hear you would recommend our home to others.
The food was good.
Everything was clean.
Thank you so much for leaving a review of your experience at Hartfield House. We are delighted that you had a great visit.
My father and stepmother have only been at Hartfield just over 3 weeks but thanks to the care and attention of the staff, they are both feeling and looking better already and have settled in well. They are enjoying the high quality of the food and we are happy with their bright rooms. My father does not get involved with the social activities but is much more communicative now as there is more to stimulate him. My stepmother is loving the activities. Overall I am delighted with Hartfield.
It is great to hear that your father and stepmother have settled into life at Hartfield House, and it is a pleasure to have them with us. Our team work hard to ensure there is plenty for our residents to do, both those who wish to take part in activities and those who prefer to simply do things at...
We have been very well looked after since my wife and I arrived here. We like the food, the gardens, we are both very comfortable here and feel very much at home. Everyone is kind and helpful.
Thank you so much for writing a review of Hartfield House. We are so pleased that you feel you and your wife have been so well looked after and that everyone is kind and helpful.
Very well cared for, pleasant staff and residents. Will recommend to a friend.
Thank you so much for taking the time to review our home. I am so pleased you felt well cared for and that you would recommend to a friend.
I always enjoy visiting my friend at Hartfield House as it is so welcoming to everybody. The staff are so nice and so very kind to residents and visitors. There is so much to do and such a lot of entertainment arranged for the residents and family and friends can join in too. Overall I think my friend is very lucky to be here, it is the best care home I have been in.
Thank you for your lovely review about Hartfield House and how you find it when regularly visiting your friend. All the staff contribute towards the quality of care and service here, so they will be really pleased with your comments and recommendation - thank you. We look forward to seeing you again soon!
My mother has been at Hartfield House for more than 4 years, and the care she has received has been excellent throughout this time. The kindness and dedication of the staff in my experience is exceptional. There are abundant activities and a sociable atmosphere. There are abundant activities and a sociable atmosphere. My mother always says the food is excellent and enjoys her pleasant sunny room. All in all, Hartfield deserves the highest rating. Well done!
Thank you for your kind and generous review and feedback about our home, and we are so glad that your mother enjoys living here; over four years she certainly has been able to judge the consistency of the care and effort the whole staff team put in! The chef team will be particular pleased with the comments about the excellent food, thank you.
A happy atmosphere, people do something in a careful and pleasant way. I enjoyed the food, especially the soup.
Thank you for your great review, and we are glad that all the work that all of the staff team put in to create a happy home is appreciated. Chef will especially be pleased that you liked his homemade soup!
Mum recently enjoyed her stay, looking forward to returning.
We enjoyed looking after your mum too! Really pleased to hear that she loved her stay, and we look forward to welcoming her (and yourself!) again soon! Thank you.
This has been my second visit this year and I would like to give my sincere thanks to the staff and management for all the help, care and assistance they have given me. The food has been excellent at all times and the first-class cleanliness and handyman services are very much appreciated. I would however like a monetary staff box available so that cash could be distributed twice a year to the marvellous staff.
It was lovely to welcome you back for a second stay, and we look forward to seeing you again! We pride ourselves here at Hartfield House on the quality of care and lifestyle that we provide, and to know that we provided you with all the care that you needed and that you really enjoyed the dining...
During her 15 months in Hartfield House, my wife has been cared for in a very professional manner, by all levels of staff day and night, season in and out. At 95 her mobility is restricted but she is kept fully active and involved. She particularly appreciated the garden. Facilities for relatives/visitors are excellent.
Thank you so much for writing your review and we are so pleased that you are happy with your wife's care and support at Hartfield House.
Feels inclusive for all.
Any requests or questions we have had, Hartfield staff are always happy to assist. Nothing is ever any trouble.
Thank you so much for the amazing review, all of the team at Hartfield House feel very privileged to be able to support Mum and we are so pleased you both feel it's the right choice as a family.
My mother moved into the dementia wing in late August and I am extremely pleased with the care she is receiving. It has taken her a little while to settle in, but the staff have been extraordinarily kind and caring, and seems to understand her needs well. She appears to be thriving in her new environment.
We are so glad that Mum has now settled in and is thriving at Hartfield House. The team are so happy to have Mum join the family here and we are very thankful for your wonderful feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (5)
- 27 Jul 2026
Today, we were delighted to welcome our Regional Care Home Managers to Hartfield House. Our talented chef, Billy, prepared a delicious working breakfast for the team, providing the perfect start...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
We've been busy in the garden at Hartfield House Care Home! Our vegetable patch is really coming to life. We've planted carrots, beetroot, lettuces, and spring onions, and we're excited...
- 09 Sep 2026Organiser: Hartfield House Care Home
- 25 Sep 2026Organiser: Hartfield House Care Home
- 14 Oct 2026Organiser: Hartfield House Care Home
Awards / Recognitions (14)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Hartfield House Care Home.
Meet the Team (2)

Hello, my name is Jenny Robinson, and I am the Client Services Manager here at Hartfield House.
Having worked in the retirement living sector for the past five years, I was thrilled to be given the opportunity to join the team at Hartfield House - I have never looked back and thoroughly enjoy my job as no two days are the same.
My role at Hartfield House involves helping, supporting and guiding people as they choose a home for themselves or a loved one. I am delighted to be able to show people around Hartfield House as everybody benefits from the emotional process of moving into a new home being made smoother with a helping hand. Hartfield House is a truly special home and has a unique atmosphere from the moment you come through our front doors.
If you'd like to find out more about our home please do not hesitate to give me a call, as I would be more than happy to help with any questions, whether it be for short-term or permanent care.

Hello, my name is William Parker, and I am the Head Chef here at Hartfield House.
I have worked as a chef in the senior care sector for 17 years and thoroughly enjoy doing so. I find being able to make a difference in the lives of our residents incredibly fulfilling. I have a GNVQ Level 2 and 3 in Professional Cookery.
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