Hesketh Park Lodge

61 Albert Road, Southport PR9 9LN
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9.7 124 Reviews
  • Hesketh Park Lodge, Southport
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Care Provided by Hesketh Park Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to assessment of needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jacob Kinsella (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (75)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Hesketh Park Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, if friends & family would like to join loved ones for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Hesketh Park Lodge Reviews (124)

9.7

Hesketh Park Lodge has a Review Score of 9.7 (9.703) out of 10, based on 28 reviews in the last 2 years.
Over all time Hesketh Park Lodge has 124 reviews.

Overall Experience
  • 111
  • 9
  • 3
  • 0
  • 1
Date Published
  • 124
  • 3
  • 13
  • 28
  • 96
Reviewer Connection to Hesketh Park Lodge
  • 32
  • 15
  • 14
  • 10
  • 7
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 124, showing 61-80
Review from T C (Relative of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and helpful.
Very clean and tidy.
Nan loves it here.
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Review from Pauline W (Daughter of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum had end stage dementia and moved to Hesketh Park Lodge in March 2019. We including mum are a family of nurses. I myself work in specialist palliative care. The care mum received at Hesketh Park Lodge at the end of her life was amazing. Mum had a dignified, peaceful death which we will always
be grateful for. The nursing care mum received was excellent, compassionate and professional. Thank you so much.
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Review from A B (Wife of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent.
I have peace of mind knowing my husband is well cared for.
Reply from Sam Smith, Regional Manager at Hesketh Park Lodge

Thank you for your kind comments, I will ensure that they are passed onto the team at Hesketh Park Lodge.

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Review from B B (Friend of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents get great lifestyles and opportunities.
Reply from Sam Smith, Regional Manager at Hesketh Park Lodge

Thank you for your comments, I will ensure that they are passed onto the team at Hesketh Park Lodge.

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Review from M W (Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Sam Smith, Regional Manager at Hesketh Park Lodge

Thank you for your lovely comments, I will make sure your kind words are passed to all the team at Hesketh Park Lodge.

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Review from Stephen A (Son of Resident) published on 19 January 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum has been a resident on Beach Community at Hesketh Park Lodge for the past year. She is very pleased with her room, the facilities in general and the staff. However, the food remains very poor. There is little variety, the food is often served cold and is of poor quality. In summary, apart from
the food which is poor, she is very pleased living at Hesketh Park Lodge.
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Review from S D (Sister-in-law of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good staff. Home very clean and nice and friendly.
Reply from Sam Smith, Regional Manager at Hesketh Park Lodge

Thank you for your kind words, I will ensure that this is shared with the team at Hesketh Park Lodge.

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Review from A F (Respite Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home from all the carers is exceptional, very friendly and caring and available at all times. Always there to help.
Reply from Sam Smith, Home Manager at Hesketh Park Lodge

We are glad that you enjoyed your stay at Hesketh Park Lodge, thank you for your comments, I will ensure that they are passed onto the team at Hesketh Park Lodge. We hope to see you again soon!

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Review from Anne-Marie W (Daughter of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, clean and welcoming home.
Excellent food and very friendly and attentive staff.
Reply from Sam Smith, Regional Manager at Hesketh Park Lodge

Thank you for your kind comments, I will ensure that they are passed onto all the team at Hesketh Park Lodge.

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  • Cleanliness
  • Treated with Dignity
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Review from A R (Friend of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the home is excellent.
I would highly recommend it to anyone.
Reply from Sam Smith, Regional Manager at Hesketh Park Lodge

Thank you for your kind comments, I will ensure that they are passed onto all the team at Hesketh Park Lodge.

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  • Treated with Dignity
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Review from Victoria K (Granddaughter of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have done really well in caring for my grandma. She is as settled as she can be which makes her happy.
Reply from Sam Smith, Home Manager at Hesketh Park Lodge

Thank you for your review, I will ensure that your kind comments are passed onto the team at Hesketh Park Lodge.

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Review from M M (Wife of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Simply Outstanding.
Reply from Sam Smith, Home Manager at Hesketh Park Lodge

Thank you for your kind review, I will ensure that your comment is shared with all the team at Hesketh Park Lodge

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Review from P A (Niece of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Celebrating my aunt's 90th birthday. Had a wonderful day, well organised and truly amazing events team.
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Review from M A (Nephew of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Celebrated my Aunt's 90th birthday in the home. The events team put on an amazing birthday party with a singer, music and dance. Drinks and laughter were all around the room and the residents were having fun. Wonderful day.
Reply from Sam Smith, Home Manager at Hesketh Park Lodge

Thank you for your kind comments, we are glad that your Aunt enjoyed her birthday party- the other residents and staff within the home had a great afternoon.

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Review from Barrie F (Respite Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The stay, with my wife, was excellent in every respect and we propose to return for a further period.
Reply from Sam Smith, Home Manager at Hesketh Park Lodge

Thank you for your kind comments, we will ensure that they are passed onto the staff at Hesketh Park Lodge.
We are glad that you enjoyed your stay - see you again soon !

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Review from Susan G (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my mum is receiving. Thank you.
Reply from Sam Smith, Home Manager at Hesketh Park Lodge

Thank you for your kind comments, I will ensure that they are passed onto the team at Hesketh Park Lodge.

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  • Treated with Dignity
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Review from Christine J (Friend of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good security, great welcome, helpful staff.
I was visiting a friend of mine (from school days) who is well cared for.
Reply from Sam Smith, Home Manager at Hesketh Park Lodge

Thank you for your comments, I will ensure that they are passed to the staff.

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  • Treated with Dignity
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Review from Jackie G (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is extremely happy and is very well looked after. I would like to thank all the staff for taking such great care of my mum.
Reply from Sam Smith, Home Manager at Hesketh Park Lodge

Thank you for your kind comments, I will ensure that they are passed onto all the staff at Hesketh Park Lodge.

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  • Treated with Dignity
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Review from Paul S (Son-in-law of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding levels of care and commitment from all staff who go above and beyond expected attention to residents. Hesketh Park Lodge is very clean and comfortable and I would highly recommend to anyone looking to take up residence. Thank you for your wonderful care for my mother-in-law.
Reply from Sam Smith, Home Manager at Hesketh Park Lodge

Thank you for your kind words, I will ensure that they are passed to all of the team at Hesketh Park Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Davina S (Friend of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and attentive carers at all times. Very professional to all needs. Healthy and varied meals and lots of activities and outings for residents. A lovely well managed home.
Reply from Sam Smith, Home Manager at Hesketh Park Lodge

Thank you for your kind comments, I will ensure that they are passed onto all of the team at Hesketh Park Lodge

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Hesketh Park Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.703 for Hesketh Park Lodge is calculated as follows: ( (236 Excellents x 5) + (78 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 323 Ratings = 4.703
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hesketh Park Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hesketh Park Lodge to verify any information. View our terms and conditions. Hesketh Park Lodge has an Basic Service - more info.