Hesketh Park Lodge

61 Albert Road, Southport PR9 9LN
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9.7 124 Reviews
  • Hesketh Park Lodge, Southport
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Care Provided by Hesketh Park Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to assessment of needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jacob Kinsella (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (75)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Hesketh Park Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, if friends & family would like to join loved ones for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Hesketh Park Lodge Reviews (124)

9.7

Hesketh Park Lodge has a Review Score of 9.7 (9.703) out of 10, based on 28 reviews in the last 2 years.
Over all time Hesketh Park Lodge has 124 reviews.

Overall Experience
  • 111
  • 9
  • 3
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  • 1
Date Published
  • 124
  • 3
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  • 28
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Reviewer Connection to Hesketh Park Lodge
  • 32
  • 15
  • 14
  • 10
  • 7
  • 6
  • 5
  • 5
  • 3
  • 3
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  • 3
  • 3
  • 3
  • 2
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Total of 124, showing 41-60
Review from Marie B (Wife of Resident) published on 11 November 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Respite - very disappointed.
Mainly the staff was lovely - but my husband was homesick, so I requested tablets from a doctor. Instead, 111 was contacted and sadly it took five days to receive the correct dose. (Unnecessary time wasted for my husband and family to witness).
Soon after this, a serious
incident occurred one night - a nurse forgot to give my husband his insulin, which resulted in him going into hospital for many hours the next day. It could have been life-threatening and very distressing for him and us.
After a few more days back at Hesketh Park Lodge, he came back home.
He looked so poorly and as dreaded, my husband had caught Covid symptoms badly, most probably from the hospital admission before, and sadly passed away ten days later in hospital. No condolence card from the Nursing Home was given.
A very sad episode that has had a devastating effect on me and my family, and wish it had never happened. We were let down very badly.
I wish we'd gone somewhere else.
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Review from Susan F (Daughter of Resident) published on 11 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Special mention to the nurses and care staff on duty when my dad was taken ill with an infection and later hospitalised. Impressed by the teamwork and efficiency, knowledge yet general good humour under pressure. Also, the clinical skills that meant the infection was spotted early and therefore soon
treated. Thank you.
Reply from Marie Parkinson, Lodge Manager at Hesketh Park Lodge

Thank you for your kind words, the fact we have a highly trained nurse and care team is important to us, we always strive to deliver care to the best of our abilities.

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Review from B D (Daughter-in-law of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home provides excellent care for my Mother-in-law with modern, clean purpose-built facilities. Most importantly the staff are wonderful, caring and warm and treat Mum with dignity.
Reply from Marie Parkinson, Lodge Manager at Hesketh Park Lodge

Thank you for your thoughtful comments, we as a team are very passionate about caring for all our residents ensuring the care we give is person-centred to each individual.

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Review from Colin D (Son of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residental accomodation - excellent.
Catering - excellent
General care - excellent.
Nursing care - just commenced but so far excellent.
Communication - some room for improvement, but staff are excellent, hard-working and very busy caring for residents.
Reply from Marie Parkinson, Lodge Manager at Hesketh Park Lodge

Thank you for your lovely comments, we do take on constructive feedback so hopefully the communication will definitely improve. I will pass on your lovely comments to the staff team.

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Review from L P (Son of Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having got my mum in Hesketh Park Lodge in September after a bad experience at another home in Southport, Mum has flourished. She has dementia and wasn't active during the day. Now she's never still! I can't fault the staff or facilities, Mum has a boost getting involved in all activities and events.
She doesn't have a bad word to say about Hesketh Park Lodge.
Reply from Marie Parkinson, Lodge Manager at Hesketh Park Lodge

Thank you so much for your lovely comments, I will pass this on to the staff team, it is an absolute pleasure to look after your mum, she is the life and soul of any party or activity we have in and out of the home, she has really settled in well.

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Review from Jacqueline B (Friend of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely, modern, well-run, clean, safe and happy place to be. Great care is given to make sure vulnerable and ill people are made to feel valued, welcomed and at home.
Reply from Marie Parkinson, Lodge Manager at Hesketh Park Lodge

Thank you for your lovely comments, I will ensure I pass this on to our wonderful staff team.

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Review from Anita G (Respite Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Hesketh Park Lodge after having a fall and fracturing my hip. I found the staff extremely kind and helpful. The food and facilities were also very good. I would definitely recommend it to friends and family.
Reply from Jo-Ann Wallace, Lodge Service Advisor at Hesketh Park Lodge

Thank you Anita for your kind words. It is so nice to read such positive feedback about us especially from the residents that have stayed with us. We take great pride in ensuring we deliver safe, high-quality care and facilities. So It's always great to hear such fantastic praise for our team and I will pass on your lovely words to everyone.

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Review from Carole B (Daughter of Resident) published on 30 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely environment with friendly and caring staff who are doing a great job. They are always doing lots of activities and creating a lovely homely atmosphere. All the staff have been very welcoming when myself and family members have visited.
Reply from Jo-Ann Wallace, Lodge Service Advisor at Hesketh Park Lodge

Thank you for you so much for taking the time to write a review, this means so much to all of the team to hear such positive comments. We always aim to meet everyone's expectations, especially in making all of our care homes, a caring and friendly home from home environment to be part of.

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Review from J J (Resident) assisted by family/friend published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been made to feel like this is my home. The staff are very friendly and take care of all my needs. I don't need to worry about anything at all. My room is kept to a good clean standard and the food is very nice.
Reply from Marie Parkinson, Lodge Manager at Hesketh Park Lodge

I am glad you feel that Hesketh Park is home from home, we always strive to make sure this is how everyone feels, I will pass on your lovely comments to the staff

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Review from P H (Daughter of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, accomodating, approachable, understanding, kind and caring is extremely good. There is a consistency of excellent care catering to different needs. Communication is extremely good. Dignity is high on their list of priorities.
Reply from Marie Parkinson, Lodge Manager at Hesketh Park Lodge

We like to think living at Hesketh Park is home from home, we will always strive to treat our residents with the utmost respect and the dignity they deserve. Thank you for your kind words and I will ensure I pass your comments on to all the staff.

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Review from W S (Brother of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my brother has received has been superb from day one. They have made it home from home for him and every time I come to visit I am made to feel so welcome. I can go some knowing that my brother is being well looked after and I don't need to worry.
Reply from Marie Parkinson, Lodge Manager at Hesketh Park Lodge

Thank you, it is a pleasure to have your brother living with us and we will do our best for him every day, families are a big part of our team and making all families feel welcomed is a priority for us.

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Review from Pauline W (Niece of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to our auntie is second to none. We chose Hesketh Park Lodge after looking at many nursing homes, it was definitely the right choice. The staff are brilliant, the nursing care is professional in a very friendly way. The food menu is really good, varied and wonderfully presented. Thank
you all so much.
Reply from Marie Parkinson, Lodge Manager at Hesketh Park Lodge

Thank you for your lovely words, we strive to do our very best every day to ensure all our residents receive the best possible care, I will pass on your kind words to all the staff.

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Review from Philippa B (Friend of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely caring team on Ash Unit, cannot fault it in any way.
Reply from Susan Derby, Business Development Manager at Hesketh Park Lodge

Thank you for your lovely, kind words. They are much appreciated. We are so glad to know that you are very happy with our service. We aim to please and ensure our residents are happy, safe & secure.
I will pass your good wishes and comments on to our team.

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Review from Lynne L (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care and support Mum has received since she has been at Hesketh Park Lodge.
In fact, all the staff I have met so far have been very helpful and friendly.
Reply from Susan Derby, Business Development Manager at Hesketh Park Lodge

The whole Hesketh Park team wish to thank you for the privilege of looking after mum. The team are dedicated to letting our residents keep their independent, fulfilling lifestyle, whilst caring for their needs.
We are always there to help, if you need anything, just ask.
Once again, thanks so much for your lovely review.

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Review from Michele J (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Hesketh Park Lodge cannot be faulted. The care and support for both residents and family is excellent. I feel Mum is settled, happy, stimulated and very well cared for. The peace of mind this gives to all our family is invaluable.
Reply from Susan Derby, Business Development Manager at Hesketh Park Lodge

Thank you for your positive comments regarding our home, Hesketh Park Lodge. We are glad you all have peace of mind and that mum is settled here with us.
The team work hard to deliver high standards of quality care at all times. I will pass on your feedback to all the staff.

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Review from Gail S (Power of Attorney of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ash Ward - Excellent nursing and care. I am very impressed with the way the staff work for their patients.
Reply from Susan Derby, Business Development Manager at Hesketh Park Lodge

Thank you for this wonderful review. The whole team do work so hard in every aspect of the home, but ensuring our ladies and gents are safe, happy and entertained, are a big priority.
We are a happy family, here are Hesketh Park, and we are glad you feel assured with the care provided.
Kind regards.

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Review from Diane F (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall excellent staff - friendly, approachable and welcoming. Rooms are of a high standard of cleanliness. The care of my dad is excellent.
Reply from Susan Derby, Business Development Manager at Hesketh Park Lodge

Thanks for this review, which is lovely. Dad is really happy and settled at Hesketh Park Lodge. We really do have a great team of staff, many of whom go above their job roles each day. We are so pleased you are happy with the care and attention given to all of our fantastic residents. We aim to keep our standards extremely high. Take care and thanks again.

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Review from John J (Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I have terminal cancer, I sought a care home that would fulfil my requirements. Hesketh Park Lodge provides this at an optimum rate.
Reply from Susan Derby, Business Development Manager at Hesketh Park Lodge

Thank you for your review, it means a lot to the team. We are so glad you are happy here with us and meet your full requirements and needs. I will let the staff know.

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Review from Graham H (Son of Resident) published on 10 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care provider excellent, especially the staff who look after my mum. I would recommend this facility to anyone who is considering staying here.
Reply from Susan Derby, Business Development Manager at Hesketh Park Lodge

Thank you so much for your review. Hesketh Park Lodge and all of the Athena homes, pride themselves in the care provided by our staff. Living in comfort and having the best, varied activity timetable and delicious food, what more could anyone want.


We are so happy, Graham, that you feel our home provides this all for your mum. Thanks again

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Review from B M (Daughter of Resident) published on 2 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility.
Reply from Susan Derby, Business Development Manager at Hesketh Park Lodge

Thank you so much for taking the time to submit your kind review. We present new and exciting events every day and things for our residents to do. We pride ourselves on the fact that we aim to create a welcoming family atmosphere, at all of our Lodges. I will be sure to pass on your comments to all the staff.

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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Hesketh Park Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.703 for Hesketh Park Lodge is calculated as follows: ( (236 Excellents x 5) + (78 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 323 Ratings = 4.703
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hesketh Park Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hesketh Park Lodge to verify any information. View our terms and conditions. Hesketh Park Lodge has an Basic Service - more info.