Hesketh Park Lodge

Since I arrived I've been treated with respect, I feel safer. All the staff are lovely. I could not have chosen a better place to come to. Thank you so much.

It was my first visit to Hesketh Park Lodge to visit my sister. I arrived approximately at 10.45 am. It was a very good visit. A warm welcome from the staff (reception) and the nursing staff who responded to my sister's request to have use of a quiet area - dining area. The staff provided this, and she had two visitors - myself and her elderly cousin. Our visit lasted a little over 90 minutes. The staff provided a good service to all residents as well as provided us with tea and coffee.

My mother was at Hesketh Park Lodge for end-of-life care and we could not have wished for more during such a difficult time for us all. The staff were so caring and thoughtful, not only towards my mother but also towards my father and me, meaning we could just be together peacefully and comfortably. While we were there it was clear that the home was impeccably organised with great spaces and services adapted to the different needs of different residents, it felt like a family home or hotel, and there is no doubt this is where I would turn if we need care home services in the future.

Thank you to all the staff for the excellent care you have given my auntie over the last two years. All your hard work and dedication are very much appreciated.

My mother stayed at the Hesketh Park Lodge for two weeks, and during this time, she was well looked after and had her needs catered for. The staff are very friendly and seem well trained in their tasks. I certainly would consider using their services again next time my mother is requiring respite.

I have nothing but praise for the nurses, carers, activities lady and chefs who provide an excellent service in a very busy environment. Gold five stars for everyone, including the maintenance man who repaired the television when it stopped operating.

In general, the home is friendly, welcoming clean and a happy place for my mum to live. The staff are friendly happy and always there to help no matter how small or large the issue may be. Dementia is a horrible illness which affects everyone and it’s never easy to leave your mum behind. But it helps to know she is well looked after.

Excellent standard. My mother is well cared for.

My brother spent four weeks in Hesketh Park Lodge, he seemed very settled but when he visited another care home he wanted to move there. I can honestly say that he was very well looked after but are very understaffed.

I was a resident at Hesketh Park Lodge, I came from a spinal unit in hospital. When I arrived at the home I was left in reception for over 2 hours, the maintenance man was the only help I had to move my belongings. The first contact I had was with a carer after 7 hours, she didn't introduce herself and was speaking in her language on the phone which made me uncomfortable. They neglected me all this time, not offering any food or drink. Finally receiving a cold slice of toast and warm tea 9 hours late. The biggest issue I had with this home was medication errors, not receiving the correct medication at the right time, this caused me to fall out of my wheelchair 3 times as well as falling out of my bed. I was unable to get a shower for 5 weeks because there were no shower chairs. I raised all these issues with the manager, she showed no empathy. On December 20th I moved out and moved into another home where I feel much more happier. I would not recommend Hesketh Park Lodge.

Over the five weeks, I have noticed the varied stages the residents are in and am impressed that this has been acknowledged and a proposal is hopefully being implemented. My only negative observation is despite clothes being identified they seem to get mislaid. Also my wife wears glasses all the time and they get mislaid, she has worn several other pairs from other residents.

The staff are truly caring and have been so kind towards my mum and also towards myself and my family in helping us organise everything.

The staff have been pleasant, cheerful and helpful throughout in providing my needs. I found the food adequate and well cooked.

My cousin was admitted to the care of Hesketh Park Lodge in July following a severe stroke. As I live 6000 miles away and am the only relative he is in touch with, I was obviously quite anxious. In November, I was finally able to visit him. When I arrived, all my fears were blown away. This is not your average care home. This is more akin to a boutique hotel! The facilities are amazing and the staff even more amazing. They really do care. Under their care, my cousin is doing so well that it is looking as though he may soon go back home. This is a massive step forward. And I can only thank the wonderful staff for this life changing change. A special thanks must go to, a Nurse who goes beyond and also to the Head Housekeeper. There are probably many others but it was them who I had the pleasure to engage with. And let’s not forget the amazing Care Home Manager who really does have her resident's best interests at heart. In summary, my experience has been fantastic.

I wish we'd gone somewhere else.

Special mention to the nurses and care staff on duty when my dad was taken ill with an infection and later hospitalised. Impressed by the teamwork and efficiency, knowledge yet general good humour under pressure. Also, the clinical skills that meant the infection was spotted early and therefore soon treated. Thank you.

This home provides excellent care for my Mother-in-law with modern, clean purpose-built facilities. Most importantly the staff are wonderful, caring and warm and treat Mum with dignity.

Communication - some room for improvement, but staff are excellent, hard-working and very busy caring for residents.

Having got my mum in Hesketh Park Lodge in September after a bad experience at another home in Southport, Mum has flourished. She has dementia and wasn't active during the day. Now she's never still! I can't fault the staff or facilities, Mum has a boost getting involved in all activities and events. She doesn't have a bad word to say about Hesketh Park Lodge.

This is a lovely, modern, well-run, clean, safe and happy place to be. Great care is given to make sure vulnerable and ill people are made to feel valued, welcomed and at home.