Hesketh Park Lodge

61 Albert Road, Southport PR9 9LN
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9.7 126 Reviews
  • Hesketh Park Lodge, Southport
Located next to its beautiful namesake, Hesketh Park Lodge offers an ideal home setting that provides a range of dementia and nursing care services.

Providing both long and short-term care, the home also has rehabilitation facilities for those making the transition from hospital to home and offers respite care.

With 79 bedrooms, Hesketh Park Lodge provides a community setting where residents can benefit from high-quality care that is tailored to their individual needs. Hesketh Park Lodge has been specially designed to improve residents’ quality of life, through mobility and experience.

The Lodge is equipped with high-quality furnishings and fittings throughout. Each bedroom comes with an adjustable profile bed, call bell system, flat-screen TV, wireless internet access, ensuite wet room and telephone, at an added cost.

Hesketh Park Lodge has a range of facilities including comfortable lounges, a health & beauty salon and there is also a cinema room where residents can watch their favourite films. Friends and family are always welcome and each lounge includes a kitchenette so residents and visitors to make teas and coffees at any time!

Hesketh Park Lodge understands the importance of a well-balanced and nutritious diet and therefore, a carefully selected team produces home-cooked meals onsite daily. Crafted with care and attention, the menu incorporates resident’s preferences and cultural or dietary requirements. Friends or family can join residents at mealtimes if there have been prior arrangements.

The Lodge has their very own in-house Lifestyle and Wellbeing team is dedicated to making their residents’ home a happy, vibrant and fun place to live! With daily schedules filled with in-house activities that often take place in the communal lounges, there is something fun going on around every corner!
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Care Provided by Hesketh Park Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Our fees are subject to assessment of needs

Contact Hesketh Park Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hesketh Park Lodge to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Jacob Kinsella (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (75)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Hesketh Park Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, if friends & family would like to join loved ones for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

Hesketh Park Lodge Reviews (126)

9.7

Hesketh Park Lodge has a Review Score of 9.7 (9.719) out of 10, based on 28 reviews in the last 2 years.
Over all time Hesketh Park Lodge has 126 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hesketh Park Lodge
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  • 10
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Total of 126, showing 21-40
Review from Chris W (Brother-in-law of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law was admitted to Hesketh Park Lodge approximately 6 months ago. He was discharged from hospital and was quite poorly, loss of appetite and low weight, but thanks to the perseverance of all the staff and support workers he has improved greatly. The building and rooms and facilities are
excellent. Thank you!
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Review from L D (Daughter of Resident) published on 27 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very happy with the care my Mother is receiving, the staff are caring and considerate. My Mother has a problem with her left hand, her fingers are bent over. Her hand needs to be kept clean and dry every day to prevent infection, this has not been noticed until I found it during my visit.
A visit from a dentist would be very useful! A proper manicure where the nails are cleaned would be great along with the pedicure she receives Wednesday. Hairdresser is fantastic! Everyone looks fab!
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Review from S W (Sister of Resident) published on 27 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has improved tremendously whilst there. His mobility has improved and he has gained weight. The atmosphere is always pleasant and happy. The home is decorated to suit the seasons (Valentine's Day, Easter, etc.). The residents are encouraged to take part in activities that are tailored to
their abilities. The staff are friendly and encouraging to residents and visitors alike. A happy, caring home.
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Review from Kath M (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I had struggled to find a suitable nursing home for our dad to spend a couple of weeks respite in. As soon as we entered Hesketh Park Lodge we were very impressed. The cleanliness, friendliness and care were apparent. Dad had an enjoyable 2 weeks which we extended to 4 weeks. He was well-fed,
kept exceptionally clean, entertained and treated with great respect.
Thanks to everyone at Hesketh Park Lodge we would not hesitate to give Dad respite there again.
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Review from G H (Mother of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hesketh Park Lodge were excellent in delivering outstanding care to my mother.
From 19th January 2024 to 18th March, nothing was too much trouble, they went to every length and even looked after myself. Their care was given with great dignity to patients such as my mum who was on end-of-life.
It was like a 5-star hotel.
Reply from Debra Banks, Manager at Hesketh Park Lodge
Thank you very much for your feedback. We are pleased that your mother enjoyed her stay at Hesketh Park Lodge. We strive to deliver the highest care to everyone who comes to stay here.
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Review from Andrew T (Son of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After reviewing several nursing homes in the Southport area for my father (93) we felt Hesketh Park Lodge was by far the best (especially in relation to facilities and access and CQC ratings for care). After meeting staff and touring the facility we made our choice. My father was admitted for nursing
care after leaving hospital and we were allowed to personalise the room prior to his arrival. When he arrived he was smiling and said how nice it was. We can but say how humbled and impressed we were. Every single staff member should be commended for the love and care my father received. The professional approach to looking after him 24/7 prior to his late passing was truly inspiring. I say this as we sat with my father for his final 7 days and nothing was too much trouble, his care was in my view first class. As he passed he and we were treated with great dignity and the compassion shown by all staff continued. We can but highly recommend using Hesketh Park Lodge.
Reply from Carol Curtis, Manager at Hesketh Park Lodge
Thank you for your lovely comments. At Hesketh Park Lodge we are committed to offering the highest level of care for each needs for the individual residents to provide the best care.
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Review from Gill C (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lived in Hesketh Park Lodge between November 23 and February 2024. The rooms were large with ensuite bathroom, the furniture and furnishings were quality, giving the impression that it was a nice hotel rather than a nursing home. The nursing staff were caring, showed empathy and approachable.
All the care assistants were really nice and attentive. The entertainment team were full of enthusiasm and provide a wide variety of entertainment. They even organised an 80th birthday for Mum. Food excellent, communal lounge beautiful and relaxing. No regrets whatsoever in putting Mum in the home.
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Review from S M (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was nervous about leaving her home to move to a home to give her support but the staff here have been terrific! They encourage and 'jolly' Mum into taking an 'active' part, but never overplay it, so that she knows that she has the final say - perfect for 'Mrs Independent!'
Reply from Debra Banks, Manager at Hesketh Park Lodge
Thank you for your kind review of our service it is very much appreciated that you took the time to give us such a great score. I will share with the team. Thank you so much
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Review from Darren O (Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I arrived I've been treated with respect, I feel safer. All the staff are lovely. I could not have chosen a better place to come to. Thank you so much.
Reply from Debra Banks, Manager at Hesketh Park Lodge
Many thanks for your lovely comments. We really appreciate it when people take the time to thank us. I will share your comments with the staff team.
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Review from P N (Sister of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my first visit to Hesketh Park Lodge to visit my sister. I arrived approximately at 10.45 am. It was a very good visit. A warm welcome from the staff (reception) and the nursing staff who responded to my sister's request to have use of a quiet area - dining area. The staff provided this, and
she had two visitors - myself and her elderly cousin. Our visit lasted a little over 90 minutes. The staff provided a good service to all residents as well as provided us with tea and coffee.
Reply from Debra Banks, Manager at Hesketh Park Lodge
Thank you for your kind review; it's always good to hear kind words. I will ensure I share your review with the staff team. Many thanks.
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Review from Linda T (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Hesketh Park Lodge for end-of-life care and we could not have wished for more during such a difficult time for us all. The staff were so caring and thoughtful, not only towards my mother but also towards my father and me, meaning we could just be together peacefully and comfortably.
While we were there it was clear that the home was impeccably organised with great spaces and services adapted to the different needs of different residents, it felt like a family home or hotel, and there is no doubt this is where I would turn if we need care home services in the future.
Reply from Debra Banks, Manager at Hesketh Park Lodge
Thank you for your lovely review it was a pleasure to help you at such a sad time. I'm glad your experience was made a little easier at Hesketh Park Lodge. I will pass on your message to all of the…read more
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Review from J W (Niece of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the staff for the excellent care you have given my auntie over the last two years. All your hard work and dedication are very much appreciated.
Reply from Debra Banks, Manager at Hesketh Park Lodge
Thank you for your lovely comments I will ensure the staff are aware of your thoughts. We always try and provide great care for all our residents and in all that we do. Many thanks for your great…read more
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Review from Marc G (Son of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at the Hesketh Park Lodge for two weeks, and during this time, she was well looked after and had her needs catered for. The staff are very friendly and seem well trained in their tasks. I certainly would consider using their services again next time my mother is requiring respite.
Reply from Debra Banks, Manager at Hesketh Park Lodge
Thank you for your kind words, it's very much appreciated, and we strive to always do our very best to ensure all our residents are well cared for. I will share your comments with the team. Thank you,…read more
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Review from M P (Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the nurses, carers, activities lady and chefs who provide an excellent service in a very busy environment. Gold five stars for everyone, including the maintenance man who repaired the television when it stopped operating.
Reply from Debra Banks, Manager at Hesketh Park Lodge
Thank you for your kind words it's very much appreciated we strive to always do our very best to ensure all our residents are well cared for. I will share your comments with the team. Thank you.
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Review from W B (Son of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In general, the home is friendly, welcoming clean and a happy place for my mum to live. The staff are friendly happy and always there to help no matter how small or large the issue may be. Dementia is a horrible illness which affects everyone and it’s never easy to leave your mum behind. But it helps
to know she is well looked after.
Reply from Debra Banks, Manager at Hesketh Park Lodge
Thank you for your kind words and for sparing the time to complete a care review. All of our staff work as a team, providing the best care for your mum and all of our residents. I am pleased you feel…read more
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Review from P M (Son of Resident) published on 8 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standard. My mother is well cared for.
Reply from Debra Banks, Manager at Hesketh Park Lodge
We are happy to hear mum is enjoying her stay at Hesketh Park Lodge and that she is well cared for. I will pass these comments on to the staff at Hesketh Park Lodge.
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Review from Sandra H (Sister of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother spent four weeks in Hesketh Park Lodge, he seemed very settled but when he visited another care home he wanted to move there. I can honestly say that he was very well looked after but are very understaffed.
Reply from Debra Banks, Manager at Hesketh Park Lodge
Thanks for this review which is lovely. We really do have a great team of staff, many of whom go above their job roles each day. We are so pleased you are happy with the care and attention given to…read more
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Review from Tony K (Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was a resident at Hesketh Park Lodge, I came from a spinal unit in hospital. When I arrived at the home I was left in reception for over 2 hours, the maintenance man was the only help I had to move my belongings. The first contact I had was with a carer after 7 hours, she didn't introduce herself
and was speaking in her language on the phone which made me uncomfortable. They neglected me all this time, not offering any food or drink. Finally receiving a cold slice of toast and warm tea 9 hours late. The biggest issue I had with this home was medication errors, not receiving the correct medication at the right time, this caused me to fall out of my wheelchair 3 times as well as falling out of my bed. I was unable to get a shower for 5 weeks because there were no shower chairs. I raised all these issues with the manager, she showed no empathy. On December 20th I moved out and moved into another home where I feel much more happier. I would not recommend Hesketh Park Lodge.
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Review from Gordon B (Husband of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife went into Hesketh Park Lodge at the beginning of September and thanks to the staff and the overall environment she has settled well. She has dementia and despite her condition, she is able to relate and communicate to both staff and residents. She has always been a caring and thoughtful person
towards others and this has helped both herself and the residents as well as staff.
Over the five weeks, I have noticed the varied stages the residents are in and am impressed that this has been acknowledged and a proposal is hopefully being implemented. My only negative observation is despite clothes being identified they seem to get mislaid. Also my wife wears glasses all the time and they get mislaid, she has worn several other pairs from other residents.
Reply from Maxine Nichol, Quality Manager at Hesketh Park Lodge
Thank you for your positive comments and these will be passed on to staff. I will raise the concerns about the mislaid glasses and clothing and hopefully, this can be resolved.
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Review from Julie B (Daughter of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is 96 and has dementia, she has been staying on Ash unit for a week’s respite and has been extremely well looked after.
The staff are truly caring and have been so kind towards my mum and also towards myself and my family in helping us organise everything.
Reply from Jo-Ann Wallace, Lodge Service Advisor at Hesketh Park Lodge
Thank you for your kind words and for sparing the time to complete a care review. All of our staff work as a team, providing the best care for your mum and all of our residents. I am pleased you feel…read more
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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Hesketh Park Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.719 for Hesketh Park Lodge is calculated as follows: ( (242 Excellents x 5) + (73 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 324 Ratings = 4.719
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hesketh Park Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Jo-Ann

Jo-Ann Wallace

Job Title: Lodge Service Advisor Joined: 2021

Having worked in the care sector now for more than 15 years in various roles, the most fulfilling role has to be working with prospective residents, their family or their representatives. I find it most rewarding in helping to find the most suitable care home that will endeavour to meet the care needs of each new resident, along with show casing and promoting the many superb facilities each individual care home has to offer.


My main duty is just by being there every step of the way, helping to support families to take away some of the stress of trying to find the right care home for their loved one.


In my spare time I love nothing more than walking my cockapoo, travelling to different counties within the UK and visiting different countries to sample the different restaurants, sightseeing and experiencing different cultures, but most importantly spending quality time with family and friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hesketh Park Lodge to verify any information. View our terms and conditions. Hesketh Park Lodge has an Enhanced Service - more info.