Hesketh Park Lodge

61 Albert Road, Southport PR9 9LN
Review Us
9.7 124 Reviews
  • Hesketh Park Lodge, Southport
Show Hesketh Park Lodge on the Map
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Park View Nursing Home
Park View Nursing Home
9.9
Group Logo
Care Homes belonging to Summer Fields Care Home
Summer Fields Care Home
9.2

Care Provided by Hesketh Park Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to assessment of needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jacob Kinsella (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (75)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Hesketh Park Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, if friends & family would like to join loved ones for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

Are you the Owner/Manager of Hesketh Park Lodge? View your Advertising Options

Hesketh Park Lodge Reviews (124)

9.7

Hesketh Park Lodge has a Review Score of 9.7 (9.703) out of 10, based on 28 reviews in the last 2 years.
Over all time Hesketh Park Lodge has 124 reviews.

Overall Experience
  • 111
  • 9
  • 3
  • 0
  • 1
Date Published
  • 124
  • 3
  • 13
  • 28
  • 96
Reviewer Connection to Hesketh Park Lodge
  • 32
  • 15
  • 14
  • 10
  • 7
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 124, showing 21-40
Review from S W (Sister of Resident) published on 27 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has improved tremendously whilst there. His mobility has improved and he has gained weight. The atmosphere is always pleasant and happy. The home is decorated to suit the seasons (Valentine's Day, Easter, etc.). The residents are encouraged to take part in activities that are tailored to
their abilities. The staff are friendly and encouraging to residents and visitors alike. A happy, caring home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kath M (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I had struggled to find a suitable nursing home for our dad to spend a couple of weeks respite in. As soon as we entered Hesketh Park Lodge we were very impressed. The cleanliness, friendliness and care were apparent. Dad had an enjoyable 2 weeks which we extended to 4 weeks. He was well-fed,
kept exceptionally clean, entertained and treated with great respect.
Thanks to everyone at Hesketh Park Lodge we would not hesitate to give Dad respite there again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G H (Mother of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hesketh Park Lodge were excellent in delivering outstanding care to my mother.
From 19th January 2024 to 18th March, nothing was too much trouble, they went to every length and even looked after myself. Their care was given with great dignity to patients such as my mum who was on end-of-life.
It was like a 5-star hotel.
Reply from Debra Banks, Manager at Hesketh Park Lodge

Thank you very much for your feedback. We are pleased that your mother enjoyed her stay at Hesketh Park Lodge. We strive to deliver the highest care to everyone who comes to stay here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew T (Son of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After reviewing several nursing homes in the Southport area for my father (93) we felt Hesketh Park Lodge was by far the best (especially in relation to facilities and access and CQC ratings for care). After meeting staff and touring the facility we made our choice. My father was admitted for nursing
care after leaving hospital and we were allowed to personalise the room prior to his arrival. When he arrived he was smiling and said how nice it was. We can but say how humbled and impressed we were. Every single staff member should be commended for the love and care my father received. The professional approach to looking after him 24/7 prior to his late passing was truly inspiring. I say this as we sat with my father for his final 7 days and nothing was too much trouble, his care was in my view first class. As he passed he and we were treated with great dignity and the compassion shown by all staff continued. We can but highly recommend using Hesketh Park Lodge.
Reply from Carol Curtis, Manager at Hesketh Park Lodge

Thank you for your lovely comments. At Hesketh Park Lodge we are committed to offering the highest level of care for each needs for the individual residents to provide the best care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill C (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lived in Hesketh Park Lodge between November 23 and February 2024. The rooms were large with ensuite bathroom, the furniture and furnishings were quality, giving the impression that it was a nice hotel rather than a nursing home. The nursing staff were caring, showed empathy and approachable.
All the care assistants were really nice and attentive. The entertainment team were full of enthusiasm and provide a wide variety of entertainment. They even organised an 80th birthday for Mum. Food excellent, communal lounge beautiful and relaxing. No regrets whatsoever in putting Mum in the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was nervous about leaving her home to move to a home to give her support but the staff here have been terrific! They encourage and 'jolly' Mum into taking an 'active' part, but never overplay it, so that she knows that she has the final say - perfect for 'Mrs Independent!'
Reply from Debra Banks, Manager at Hesketh Park Lodge

Thank you for your kind review of our service it is very much appreciated that you took the time to give us such a great score. I will share with the team. Thank you so much

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Darren O (Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I arrived I've been treated with respect, I feel safer. All the staff are lovely. I could not have chosen a better place to come to. Thank you so much.
Reply from Debra Banks, Manager at Hesketh Park Lodge

Many thanks for your lovely comments. We really appreciate it when people take the time to thank us. I will share your comments with the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P N (Sister of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my first visit to Hesketh Park Lodge to visit my sister. I arrived approximately at 10.45 am. It was a very good visit. A warm welcome from the staff (reception) and the nursing staff who responded to my sister's request to have use of a quiet area - dining area. The staff provided this, and
she had two visitors - myself and her elderly cousin. Our visit lasted a little over 90 minutes. The staff provided a good service to all residents as well as provided us with tea and coffee.
Reply from Debra Banks, Manager at Hesketh Park Lodge

Thank you for your kind review; it's always good to hear kind words. I will ensure I share your review with the staff team. Many thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda T (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Hesketh Park Lodge for end-of-life care and we could not have wished for more during such a difficult time for us all. The staff were so caring and thoughtful, not only towards my mother but also towards my father and me, meaning we could just be together peacefully and comfortably.
While we were there it was clear that the home was impeccably organised with great spaces and services adapted to the different needs of different residents, it felt like a family home or hotel, and there is no doubt this is where I would turn if we need care home services in the future.
Reply from Debra Banks, Manager at Hesketh Park Lodge

Thank you for your lovely review it was a pleasure to help you at such a sad time. I'm glad your experience was made a little easier at Hesketh Park Lodge. I will pass on your message to all of the team as it's very much appreciated. hope you and your dad are both doing okay, And hope Dad made it to Italy for a visit, please don't hesitate to contact us should you need us in the future. Take care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Niece of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the staff for the excellent care you have given my auntie over the last two years. All your hard work and dedication are very much appreciated.
Reply from Debra Banks, Manager at Hesketh Park Lodge

Thank you for your lovely comments I will ensure the staff are aware of your thoughts. We always try and provide great care for all our residents and in all that we do. Many thanks for your great review of our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marc G (Son of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at the Hesketh Park Lodge for two weeks, and during this time, she was well looked after and had her needs catered for. The staff are very friendly and seem well trained in their tasks. I certainly would consider using their services again next time my mother is requiring respite.
Reply from Debra Banks, Manager at Hesketh Park Lodge

Thank you for your kind words, it's very much appreciated, and we strive to always do our very best to ensure all our residents are well cared for. I will share your comments with the team. Thank you, let us know if we can help you again in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M P (Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the nurses, carers, activities lady and chefs who provide an excellent service in a very busy environment. Gold five stars for everyone, including the maintenance man who repaired the television when it stopped operating.
Reply from Debra Banks, Manager at Hesketh Park Lodge

Thank you for your kind words it's very much appreciated we strive to always do our very best to ensure all our residents are well cared for. I will share your comments with the team. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W B (Son of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In general, the home is friendly, welcoming clean and a happy place for my mum to live. The staff are friendly happy and always there to help no matter how small or large the issue may be. Dementia is a horrible illness which affects everyone and it’s never easy to leave your mum behind. But it helps
to know she is well looked after.
Reply from Debra Banks, Manager at Hesketh Park Lodge

Thank you for your kind words and for sparing the time to complete a care review. All of our staff work as a team, providing the best care for your mum and all of our residents. I am pleased you feel we are doing a great job. We do pride ourselves on always being there to help wherever we can, and understand how difficult it can be for families sometimes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P M (Son of Resident) published on 8 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standard. My mother is well cared for.
Reply from Debra Banks, Manager at Hesketh Park Lodge

We are happy to hear mum is enjoying her stay at Hesketh Park Lodge and that she is well cared for. I will pass these comments on to the staff at Hesketh Park Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra H (Sister of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother spent four weeks in Hesketh Park Lodge, he seemed very settled but when he visited another care home he wanted to move there. I can honestly say that he was very well looked after but are very understaffed.
Reply from Debra Banks, Manager at Hesketh Park Lodge

Thanks for this review which is lovely. We really do have a great team of staff, many of whom go above their job roles each day. We are so pleased you are happy with the care and attention given to all our fantastic residents. We aim to keep our standards extremely high and I would like to assure you that staffing levels are maintained by following a dependency scoring tool to ensure we have the correct numbers of staff on duty each day. This is monitored to ensure our residents receive safe and, most importantly, effective care. Our activities staff do try to get to know all our residents and find out what activities each resident would like to get involved with. This is an area that we are currently working on in the home, to improve the well-being of our residents and enhance their experiences here at Hesketh Park and in the community. It was lovely to meet you both and we are here should you require any further support. Take care and thanks again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony K (Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was a resident at Hesketh Park Lodge, I came from a spinal unit in hospital. When I arrived at the home I was left in reception for over 2 hours, the maintenance man was the only help I had to move my belongings. The first contact I had was with a carer after 7 hours, she didn't introduce herself
and was speaking in her language on the phone which made me uncomfortable. They neglected me all this time, not offering any food or drink. Finally receiving a cold slice of toast and warm tea 9 hours late. The biggest issue I had with this home was medication errors, not receiving the correct medication at the right time, this caused me to fall out of my wheelchair 3 times as well as falling out of my bed. I was unable to get a shower for 5 weeks because there were no shower chairs. I raised all these issues with the manager, she showed no empathy. On December 20th I moved out and moved into another home where I feel much more happier. I would not recommend Hesketh Park Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gordon B (Husband of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife went into Hesketh Park Lodge at the beginning of September and thanks to the staff and the overall environment she has settled well. She has dementia and despite her condition, she is able to relate and communicate to both staff and residents. She has always been a caring and thoughtful person
towards others and this has helped both herself and the residents as well as staff.
Over the five weeks, I have noticed the varied stages the residents are in and am impressed that this has been acknowledged and a proposal is hopefully being implemented. My only negative observation is despite clothes being identified they seem to get mislaid. Also my wife wears glasses all the time and they get mislaid, she has worn several other pairs from other residents.
Reply from Maxine Nichol, Quality Manager at Hesketh Park Lodge

Thank you for your positive comments and these will be passed on to staff. I will raise the concerns about the mislaid glasses and clothing and hopefully, this can be resolved.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie B (Daughter of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is 96 and has dementia, she has been staying on Ash unit for a week’s respite and has been extremely well looked after.
The staff are truly caring and have been so kind towards my mum and also towards myself and my family in helping us organise everything.
Reply from Jo-Ann Wallace, Lodge Service Advisor at Hesketh Park Lodge

Thank you for your kind words and for sparing the time to complete a care review. All of our staff work as a team, providing the best care for your mum and all of our residents. I am pleased you feel we did an extremely good job in looking after mum. We do pride ourselves on always being available to offer help and support to families who need us too.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T R (Respite Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live on my own and have had a hernia repair procedure, not wishing to put a strain on the healing process I decided to book in for 2 weeks respite care. I have had a restful time without any worries from my domestic tasks.
The staff have been pleasant, cheerful and helpful throughout in providing
my needs. I found the food adequate and well cooked.
Reply from Jo-Ann Wallace, Lodge Service Advisor at Hesketh Park Lodge

Thank you for your compliments of the staff and your stay with us, I am pleased you felt confident in your decision to choose Hesketh Park Lodge to convalesce after your operation. It is also nice to know that we have fulfilled your expectations and hopefully you will recommend us to any other friends or family who may require care in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G D (Cousin of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin was admitted to the care of Hesketh Park Lodge in July following a severe stroke. As I live 6000 miles away and am the only relative he is in touch with, I was obviously quite anxious. In November, I was finally able to visit him. When I arrived, all my fears were blown away. This is not your
average care home. This is more akin to a boutique hotel! The facilities are amazing and the staff even more amazing. They really do care. Under their care, my cousin is doing so well that it is looking as though he may soon go back home. This is a massive step forward. And I can only thank the wonderful staff for this life changing change. A special thanks must go to, a Nurse who goes beyond and also to the Head Housekeeper. There are probably many others but it was them who I had the pleasure to engage with. And let’s not forget the amazing Care Home Manager who really does have her resident's best interests at heart. In summary, my experience has been fantastic.
Reply from Jo-Ann Wallace, Lodge Service Advisor at Hesketh Park Lodge

Thank you for your lovely review and for taking the time to pass on your thoughts. The staff at Hesketh Park Lodge put residents and family care at the heart of everything they do, and it is great to see that it is paying dividends. You have obviously received an excellent five-star customer experience. We will pass your comments onto the manager and her team who will be so delighted and overwhelmed to hear such positive feedback. Once again thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Hesketh Park Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.703 for Hesketh Park Lodge is calculated as follows: ( (236 Excellents x 5) + (78 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 323 Ratings = 4.703
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hesketh Park Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hesketh Park Lodge to verify any information. View our terms and conditions. Hesketh Park Lodge has an Basic Service - more info.