Hesketh Park Lodge

61 Albert Road, Southport PR9 9LN
Review Us
9.7 124 Reviews
  • Hesketh Park Lodge, Southport
Show Hesketh Park Lodge on the Map
Other Care Homes you may be interested in:
Group Logo
Care Homes belonging to Summer Fields Care Home
Summer Fields Care Home
9.2
Member Logo
Care Homes belonging to Park View Nursing Home
Park View Nursing Home
9.9

Care Provided by Hesketh Park Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to assessment of needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jacob Kinsella (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (75)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Hesketh Park Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, if friends & family would like to join loved ones for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

Are you the Owner/Manager of Hesketh Park Lodge? View your Advertising Options

Hesketh Park Lodge Reviews (124)

9.7

Hesketh Park Lodge has a Review Score of 9.7 (9.703) out of 10, based on 28 reviews in the last 2 years.
Over all time Hesketh Park Lodge has 124 reviews.

Overall Experience
  • 111
  • 9
  • 3
  • 0
  • 1
Date Published
  • 124
  • 3
  • 13
  • 28
  • 96
Reviewer Connection to Hesketh Park Lodge
  • 32
  • 15
  • 14
  • 10
  • 7
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 124, showing 101-120
Review from Andrew B (Relative of Resident) published on 24 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, always welcoming and the family member I visit is always happy and content.
Reply from Sam Smith, Home Manager at Hesketh Park Lodge

Thank you from the manager and the team at Hesketh Park Lodge for your lovely comments we are so pleased that your family member is happy and content.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Norman C (Partner of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hesketh Park Lodge care home is the best decision I made. Friendly welcome, spotlessly clean and a commitment to the care and well being of residents. I can honestly recommend this care home. Thank you.


Special thanks to the manager.

Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

The Manager and staff at Hesketh Park Lodge would like to thank you for your review, and kind words regarding the care and a commitment you have experienced at the Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G A (Friend of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities are of a very high standard. It is very warm and friendly as a well as homely. I can't fault it very very good.
Reply from Debbie Finlay, Family Liaison at Hesketh Park Lodge

The Manager and Staff at Hesketh Park Lodge would like to thank you for your lovely review and kind comments.
Warm,friendly and homely it certainly is.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen A (Cousin of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is the most pleasant one I have been to. The surroundings are beautiful and homely. I particularly like the attention given to the residents instead of them sitting like zombies. They are encouraged to keep busy as much as they are able to and an improvement in their mental welfare is
obvious. My relative has improved physically and mentally since she entered the home and appears to be much happier there since she left her previous home. Hats off to everyone.
Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

The Manager and staff at Hesketh Park Lodge would like to thank you for your lovely review and kind comments.
Not only are we providing quality care and facilities at the Lodge, but as you mention we are passionate about giving our residents the choice of varied activities and entertainment. We are so pleased that your relative is settled and happy.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Daughter of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for 8 months and has settled in very well due to the fantastic level of care and support she has received. She has, in that time, mourned the loss of her husband and sold the family home and the staff at Hesketh Park Lodge have supported her throughout. It gives us great peace of mind
to know she is so well cared for.
Reply from Debbie Finlay, Family Liaison at Hesketh Park Lodge

The Manager and staff at Hesketh Park Lodge would like to thank you for your lovely review and kind words. We are so pleased that your Mum is settled and happy with us and that you have peace of mind.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rita F (Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having only been here for a few days I find this establishment utterly lovely and worthy of a five-star hotel status.
Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

The Manager and staff at Hesketh Park Lodge Would like to thank you for your lovely review. We are so pleased your enjoying your stay with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mavis H (Sister of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my sister has been in, I have seen her improve both physically and mentally. Her photo albums of her activities and days out are lovely to see.
Each time we have been she has something new to talk about.
Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

The manager and staff at Hesketh Park Lodge would like to thank you for your lovely comments, we are so pleased that you and your sister are happy with the care, facilities and activities we are providing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barry H (Brother-in-law of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run care home and decorated really well. Very friendly and helpful staff. The entertainments and trips out for residents are first class. As is the varied menu. Cannot fault this care home at all.
Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

The manager and staff at Hesketh Park Lodge would like to thank you for your lovely comments, we are so pleased that you and your sister-in-law are happy with the care and the facilities we are providing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L G (Nephew of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff I have met to be kind, helpful and reassuring. The care home is kept clean and tidy and there is always staff on hand to help and make you feel welcome.
Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

The Manager and staff at Hesketh Park Lodge would like to thank you for your review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kath G (Friend of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visitors and residents always treated continuously.
My friend appears to be settling down well. Care appears good.
Outside activities encouraged.
Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

The Manager and staff at Hesketh Park Lodge would like to thank you for your lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion J (Resident) assisted by family/friend published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Good food.
Plenty of good entertainment.
Spotlessly clean.
Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

The Manager and Staff at Hesketh Park Lodge would like to thank you for lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ronald H (Brother of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff members have made the placement of my sister so much easier than I thought it was going to be.
Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

The Manager and Staff at Hesketh Park Lodge would like to thank you for your Review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathleen H (Sister-in-law of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having looked at many nursing homes in our area, this exceeds all expectations and have the reassurance that my Sister in Law will be very well cared for by caring staff, in the best possible place.
Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

The Manager and Staff at Hesketh Park Lodge would like to thank you for your lovely comments and the review you sent.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catherine S (Daughter of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has moved to Hesketh Park Lodge, her health and happiness have improved significantly. This is down to the lovely staff and care and attention that they have given her. We can't thank them enough.
Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

The Manager and staff at Hesketh Park Lodge would like to thank you for your lovely review. A testament to the dedicated care team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter K (Son of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care for my mother after a recent hospital stay. Helping with her recovery and keeping her happy during a difficult few weeks.
Reply from Debbie Finlay, Group Relations Manager at Hesketh Park Lodge

Thank you from the Manager and staff at Hesketh Park Lodge for your Lovely review. We are so pleased that she is settled and happy.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Daughter of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walking into the Hesketh Park Lodge was a breath of fresh air after five other care and respite care homes which fell short of Mum's needs.


Welcoming staff, smiles, time to talk to residents, lovely decor, more of a hotel ambience, unusual dietary needs accommodated, nothing too much trouble and

patience and understanding in spades.


Thank you.

Reply from Jo Revie, Head of Operations at Hesketh Park Lodge

Thank you for your lovely comments, its so nice for our dedicated team to receive feedback from the residents and families.


We are so pleased that your Mum has settled well, and that you are happy with the care and facilities that we are providing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Audrey B (Sister of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have found the staff extremely helpful. My sister has been treated with respect and dignity at all times. We could not fault the facilities or any of the staff.
Everyone has been very friendly and helpful. We have always been greeting with a smile.
Reply from Gayle Turner, Home Manager at Hesketh Park Lodge

Thank you for your kind review it has been our pleasure to offer care to your sister and support to you and your family. I will pass on your thoughts to the staff team here at Hesketh Park.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret L (Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my stay to be very enjoyable, I was welcomed and made to feel at ease.
The staff were very good and nothing seemed to be too much trouble. I will be returning in a few weeks, I already have a friend who could be coming here.
Reply from Gayle Turner, Home Manager at Hesketh Park Lodge

Thank you for your lovely review which I will share with our staff team. We look forward to welcoming you again soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vincent D (Brother of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents very well cared for with fun and laughter.
Reply from Gayle Turner, Home Manager at Hesketh Park Lodge

The manager and staff at Hesketh Park Lodge would like to thank you for your lovely comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B K (Daughter of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my father has received over the last six weeks. The staff are excellent and the food is very good.
His room is very clean and the care home is run very efficiently.
Reply from Gayle Turner, Home Manager at Hesketh Park Lodge

Thank you very much for your kind review. I will pass on your comments to the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Hesketh Park Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.703 for Hesketh Park Lodge is calculated as follows: ( (236 Excellents x 5) + (78 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 323 Ratings = 4.703
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hesketh Park Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hesketh Park Lodge to verify any information. View our terms and conditions. Hesketh Park Lodge has an Basic Service - more info.