Wykebeck Court Care Home

All care homes should follow this Bupa care home on how to care for vulnerable people in a respectful dignified way.

My dad died here and it hurts how when he died I told the staff I would be back in a few days. I went in 3 days later to find all his belongings in the corridor in black bags. Disgusting and the cleaner told me it was the home management's decision to do this. They are arrogant very ignorant and self-centred. Avoid at all costs.

My mother was a resident until her death on 15/01/23. Without exception, she was cared for and loved by all the carers.

My father was only at Wykebeck Court Care Home for seven weeks. He passed away on the 1st of June but the staff were amazing. They made sure he was comfortable and couldn't do enough for him and also for me and my family.

Having visited my brother recently, I have found the staff friendly and attentive. However, the reason I have valued care/support as satisfactory is purely because I feel that there are not enough staff to attend to residents' needs in a timely fashion. The care/support they give is excellent but it seems residents are waiting maybe longer than necessary if more staff were available. Meals are often delayed as so many need help feeding. Maybe outside volunteers could assist. Lots of fun activities but not all able to participate. Lack of mobility means some are getting stiff. More exercises for some. Better communication with next of kin by email? Big thanks to staff working under difficult situations.

The management showed no empathy and were very quick to relinquish all responsibility. Bupa have acknowledged that certain procedures were not adhered to in line with their own high standards and hopefully, my complaint will lead to improved care in the future.

Cannot fault the staff, especially as they are under so much pressure with Covid and staff absences. Rooms and facilities are all excellent, but food could be greatly improved and a great deal of wastage saved.

The home is excellent in many respects. Residents are very well cared for, and staff are always kind and helpful. Suitable daily exercise is the only weak area. After an 8-moth stay, my mother has lost much of her limited mobility. Exercise is vital for all, and especially for the very old and frail. No suitable outdoor areas.

Wykebeck Court warmly received my mum from hospital and have done a wonderful job in looking after her. All the nurses and staff are friendly and can't do enough for you. The care home is a beautiful building and very new and I would certainly recommend Wykebeck to anyone who needs a professional and quality care home. Thank you Wykebeck again for a great job looking after my mum.

My Dad was moved from the hospital to the Wykebeck but was very weak and I'm afraid, died after ten days. He could not have been in a better place and the staff especially looked after him so well. They were all really kind and considerate.

My wife enjoyed this stay and the staff and carers were wonderful. The pod for visitors was great. I would wholly recommend Wykebeck Court. I could not see the facilities because of covid.

Mum was admitted at the end of her life. Things were difficult due to Covid, but the care that Wykebeck Court showed was incredible to both Mum and me.

My wife was a resident from day one of opening and despite some teething problems, that one could expect, the love and care given was first class. I visited every day up until the lockdown, so my knowledge of care given and staff commitment was second to none. And this includes all sections of the staff.

The team at Wykebeck Court have been amazing at helping our family member settle in and caring for her during the pandemic. The staff have been very supportive and listened to us as a family in order to put a plan in place to help her - they really have had her best interests at heart. Whether it’s preparing foods that she is more likely to eat or chatting with her at night when she can’t sleep, they have always been kind and compassionate towards her.

We were nervous about finding a nursing home for our family member, but it has been very reassuring to know that they are looking after her so well and in nice facilities that she can enjoy. We are grateful to all the staff- thank you.

Well, what can I say? During lockdown you guys have really been superheroes. We get regular updates and can just see that my Grandad is so happy. Even before lockdown staff made us feel welcome and had a joke with my grandad which he loves.

All I can say is thank you for all the love and care you give to her and all the other residents.

Mum was treated with care throughout her time at Wykebeck Court and this was especially noticeable throughout lockdown and in her final days.

Dad was admitted to Wykebeck Court in February 2020. We chose the home because of its location, facilities and the friendliness (but professionalism) we experienced during our initial visits. However, once Dad became a resident (full nursing care), it became evident that care is as much about the people as it is about facilities - the whole team, both the carers and administration staff, were amazing. Their commitment and dedication was faultless.

Wykebeck Court is a superb care home in every respect. My mother was cared for there from 4th February to 29th April both on the residential and then later on the nursing floor. She could not have been better looked after and I have nothing but praise and thanks to all the staff who work so cheerfully and tirelessly to give both professional and compassionate attention to all in their care. We chose Wykebeck because of its modern well-equipped facilities, elegant and spacious interior and welcoming helpfulness of staff. During my mother's stay, we were increasingly impressed with the smooth management and efficient running of the home. The whole staff work seamlessly together as a happy team creating a calm and pleasant atmosphere in a most comfortable place. Nothing was ever too much trouble for anybody and the management was at all times responsive and on the ball. I recommend Wykebeck Court Care Home unreservedly and once again extend my heartfelt thanks and gratitude to all staff.

Activities - could be more adapted for everyone to join in. Capabilities of individuals vary. Activity staff all lovely. One nurse reluctant to give meds as could be refused. So maybe needs to be more confident and not rush the resident so as not cause confusion.