Birchmere Mews Care Home - Avery Healthcare

I should say, this is not at all an isolated incident. It is typical of staff here at Birchmere.

My sister has been a resident at Birchmere for 18 months, living with Alzheimers Dementia. She increasingly became more vulnerable, but now she is in a safe, caring environment who are ultimately supportive and respectful with the whole team at Birchmere providing her with agreat quality of life. The many varied activities provided each day, such as organised walks, quizzes, visiting entertainers, it's all about the individual. And of course the chef with the varied, quality menu. I have also been priveleged to sample.

As a family we have been actively encouraged to visit and made extremely welcome. I have and would continue to recommend Birchmere Mews as a centre of excellence.

My mother has been a resident 7 months now and overall we have been extremely pleased. The staff are attentive and always treat each resident as an individual with their own needs and personalities whilst providing profession care. The well-being co-ordinators go out of their way greet, encourage, empathise and stimulate the residents - giving them a hug, or just holding their hand. What surprised and touched me was how the staff are also aware of the needs and feelings of the family and help us through what is sometimes a tricky and upsetting time. Thank you to everyone

Thank you for making such a horrible choice into the best choice choosing not just a care home but a home from home for my Nan !

Thank you so much

Thank you all for your well earned contribution in my Moms welfare.

Birchmere has a calm atmosphere and the staff are always friendly and helpful - from the Carers, Receptionists and Activities Co-ordinators through to the Cleaners and Laundry Assistants. Residents are treated with care and respect, with individual care plans taking into account personal needs and preferences. Food is varied and interesting and residents are enouraged to join in with the the many activities, some of which include family and friends. I would not hesitate to recommend Birchmere to anyone looking for residential care in the area.

Earlier this year my 95 year old Mother moved into Birchmere after an extended stay in hospital. She had been in bed for weeks and was unable to walk. We needn't have worried! No sooner had she arrived, than the team swung into action. Mum was soon mobilised with the help of physiotherapy, and began participating in some of the many activities on offer. We have arrived several times to visit to find her happily singing along with the other residents, something she loves. The staff are unfailingly kind and often go the extra mile to make Mum's life better. They really do care. As her health has deteriorated, they have adapted accordingly. Communication is excellent and all standards are high. I would recommend Birchmere without hesitation as I believe they offer the best possible care .

What a wonderful place! The care team and ALL staff members have made my mom so comfortable and well cared for. They always welcome family members who visit with open arms and affection. This means a lot and helps the family temendously.

It was a very difficult decision to move my Mother from her own home into a care environment, but whenever we visit her in Birchmere she seems happy and contented . We are extremely happy with the level of care and the staff go out of their way to drop by her room for a chat now that she is less able. I have lost track of the number of times my sister and I have said "thank goodness for Birchmere!", so huge thanks to everyone who works there in whatever capacity - you are doing a great job and we are extremely grateful.

Moving my grandmother into a care home was a difficult decision, but it has turned out to be one of the best choices we could have made. From the moment she arrived at Birchmere, the experience has been nothing short of incredible.

My grandmother is taking part in activities she couldn't have done if she still lived alone. Trying so many new things and meeting so many lovely people has really brought back her sparkle.

The home itself is beautiful, clean and welcoming so visiting is always an enjoyable experience.

Seeing my grandmother so well looked after means the world to us and we couldn't be more grateful to the wonderful team who make this place so special.

On behalf of my sister, I Thank You All.

Staff and management are kind, congenial and work well together as well as being exceptionally supportive and kind to the residents. Well done!

After many years of refusing any outside of family help my 99-year-old mother agreed to nine days respite in Birchmere Mews whilst I took a holiday. On telephoning her from Cornwall I was told 'I'm staying!'. Since then she has settled well, made friends and joined in most of the activities. As a family, we have been delighted and relieved by the whole process and particularly by the warmth and support shown to her and us by every member of staff. This has been particularly in evidence today - Mum has become unwell and the care shown to her plus the communication with me regarding her condition has been exemplary. She telephoned me to tell me how kind everyone has been to her and to reassure me she feels better. She, and I, could not ask for more.

I am absolutely delighted with my choice of Birchmere Mews Care Home for my mum. I had looked at four dementia care homes and Birchmere jumped out as an absolute star because the staff, particularly five members of staff, created such a great first impression. They are so warm and welcoming. There are great activities for the residents if they wish to participate, amazing choice of food, beautiful ensuite bedrooms and it just felt right for my mum. Nothing is too much trouble for the staff and both senior care staff are meticulous in following up with the doctor, district nurses etc. It is such a hard decision to make, placing a loved one in the care of others, but the home has exceeded my expectations. Both my mum and I are treated with kindness, warmth, patience and compassion.

My aunt has been residing at Birchmere Mews since last November. From the moment I went to look at this care home, the staff have been helpful, attentive, courteous and so friendly. All the staff have made my aunt feel at home there, and nothing is too much trouble. She loves to go out on the regular trips around the area and there is always some sort of activity going on. It is very well-run and extremely clean, and all my aunt's needs are met with a smile and a cheery word. My aunt is often encouraged to have a coffee and a chat with the lovely staff. The team really try and make the residents stay there as happy as possible. I would have no hesitation in recommending Birchmere Mews - what a super care home. Well done to everyone who works there.

Mum was admitted only a short time ago but I have nothing but praise for all of the staff for their care, friendliness and enthusiasm. It's clear that standards are high in all aspects. It really is faultless.

Very caring staff. Mum loves her room, she is so much happier now she has someone around all day. The only area Mum talks about in a negative way is the food. She enjoys her breakfast and especially the soup but is less keen on the main meals.

My uncle was only at Birchmere Mews for 5 weeks before he passed but the care he received was 100% he settled in straight away and the careers were brilliant with him I have to say thank you to the home manager and customer service manager for the help they gave me in getting him into Birchmere and settled, Birchmere is a lovely home from home happy clean place to be thank you to all the staff for giving him the best five happy weeks.