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- Birchmere Mews Care Home - Avery Healthcare







Birchmere Mews Care Home is a delightful home in Solihull. Benefitting from a thoughtful refurbishment, the home ensures the comfort and security of residents and is renowned not just for residential care but also for delivering some of the finest dementia care in Solihull. The home provides dedicated bedrooms for residents with dementia, featuring en-suite wet rooms and three-quarter-sized beds for comfort.
Nestled in a stunning location with picturesque views of...
Care Provided by Birchmere Mews Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Dependent on Care and Support Needs
The price(s) shown are provided by the care home. Contact Birchmere Mews Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Birchmere Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Michelle Larder (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 3
Room Information
- Single Rooms (51)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (51)
- Couples/Companion Rooms with ensuite Wet Room (6)
Birchmere Mews Care Home - Avery Healthcare Reviews (75)
Birchmere Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.770) out of 10, based on 16 reviews in the last 2 years.
Over all time Birchmere Mews Care Home - Avery Healthcare has 75 reviews.
We are really pleased with how well and how quickly Mom has settled in at Birchmere - many thanks to all the staff who have helped with the transition. The facilities are excellent, everything is nice and clean, and it's good to know Mom is eating and drinking well - she has even put on a bit of weight which is great. The entertainment team are also fantastic and have got Mom involved in lots of different activities including dancing, painting, singing and a trip to the supermarket. Would highly recommend!
Thank you for taking the time to review Birchmere Mews. We are happy that the transition has been smooth and your mother has settled well. I will be sure to pass these lovely comments to the team. Thank you.
If you choose Birchmere all I can say is you will not be disappointed. My mother has been there eighteen months now and being as though I live 40 miles away, the peace of mind that she is being well looked after by the excellent staff there really helps me to stop worrying. I would highly recommend this home to anyone, the activities they do with the residents and trips out are brilliant and also the advent of social media, I like how on those platforms they keep it all up to date regularly so I can see what my mum's been up to, which is normally revolving eating, drinking and most definitely, dancing.
I’d also like to commend all the staff who also have a smile and make you feel very welcome when you arrive, especially the receptionist who has to put up with me when I come in.
Well done to everyone at Birchmere and thank you so much for looking after my dear mum.
Thank you for the lovely feedback and review, I will be sure to pass these lovely comments on to the staff.
My father has been a resident for just over a year now and the staff have worked hard to successfully settle him into his new life. He has had a couple of brief visits to hospital and on both occasions the staff were extremely caring and professional in arranging his return. I particularly appreciated the way in which I was kept informed at all times. It is always comforting to know how well he is being looked after.
Thank you for taking the time to review Birchmere Mews Care Home. I am glad that you feel your father is being looked after well. I will be sure to pass these lovely comments to the team.
My mum and dad have/are receiving excellent care from professional and truly caring carers. Neither of my parents has been easy residents to manage, but the patience and care shown by carers and support staff have been wonderful to see. This isn't an easy job and not well paid, so I have immense admiration for those who carry out the role with such heart and kindness. Support staff, are also a joy, including reception and laundry staff and others I have forgotten to mention. We have, however, had a glitch around payments, where we have been charged for a further month's stay, even though our dad had passed away. We appreciate automation is probably at the heart of this, but it has taken nearly a month and several interventions to try to get this put right and we're not quite there yet. This isn't a great situation to be in at an already emotive time. In all honesty, I'd put 4.5 stars where I've marked up 4, so please take this into account if you can. A massive thank you.
Thank you for taking the time to leave a review. We understand that this situation was not ideal and frustrating. If you would like to discuss the glitch around payments further - Please give us a call on 01564 732660 - our Administrator, will be able to talk you through the process and where the...
Birchmere Mews is a fantastic facility, beautifully decorated with activities every single day. The trips out are amazing, to local libraries, coffee shops and nature spots. The quality of food is excellent and all of the staff are very welcoming, helpful and function as a team. The most important of all is my mum is safe and well cared for.
Thank you very much for taking the time to leave a review. I will be sure to pass these kind comments on to the team.
My mum has been a resident at Birchmere Mews for almost 2 years and our experience of the care and support given to her in that time has been exemplary. It continues to be so in 2024. After a care plan review, Mum has moved into a new room. The home manager sorted this out swiftly with a selection of rooms for Mum to choose from and on the day of the move, staff were on hand to help us with the process. All staff were aware of Mum’s move and are continuing to ensure that she is happy in her new surroundings. We are always greeted with a smile when we visit Mum.
Thank you so much for the lovely review. I am happy that you are happy with the care your mother has received since being at Birchmere Mews and she appears to be settling into her new room. We will be sure to pass these comments on to the team.
I had to make a big decision by putting both my parents into a care home recently, which was a bit distressing. However, with the help of the carers and the admin staff, this was made very easy. Their knowledge and understanding made everything run smoothly. They have taken a few weeks to get used to their new environment, but the carers have been very kind and nothing has been any trouble. I would have no hesitation in recommending Birchmere to anyone else considering a move for one of their relatives or loved ones.
Thank you for the lovely review! We are glad that we were able to assist with a smooth transition. I will ensure that these lovely comments are passed on to the team. Thank you.
My father has lived at Birchmere Mews for almost a year now and I have nothing but praise for this lovely care home. The staff are fabulous, professional, caring individuals who are dedicated to making the residents happy. We, as visitors, are always made very welcome and feel part of the big family. There is some form of entertainment every day from impromptu garden parties in the summer to visits from professional singers and movement to music sessions. My father is happy and very well cared for. Thank you.
Thank you for taking the time to review Birchmere Mews. We appreciate the lovely comments and I will be sure to pass these on to the team. Thank you.
I'm very pleased that my parent is in Birchmere Mews. Staff are warm and caring and my parent is very well looked after. I feel welcomed when I visit. Staff make an effort to keep in touch and update me and the atmosphere is friendly and efficient. Thank you.
Thank you for taking the time to complete a review. We are happy that you have found our team to be warm and caring and that your parent is well looked after and you are kept up to date. I will be sure to pass these lovely comments on to the team. Thank you.
The care home staff are fantastic. Hardworking and caring. They are aware of my mother’s needs and work specifically towards them. Cleaning and laundry standards are very high. The manager listens to ideas and requests and acts on them. Since December I have been able to book meals or use of a quiet room with Mum. This has made a difference to her experience as she is not mobile enough to take out. The well-being team gave out on some really good experiences for staff. Reception staff are polite friendly and efficient. The meals given consistently been of a high standard. The chef does an amazing job. Things are very well maintained by the site crew.
Thank you so much for this lovely review. I am pleased that we have been able to make a difference and include you further with your mother's experience here at Birchmere Mews. I will be sure to pass on these lovely comments! Long may this continue. Thank you again.
We are really pleased that our mother is happy at Birchmere and are most impressed with the very welcoming and caring staff. All staff listen to concerns and act on them straight away. The variety of activities is amazing - there is always something going on at Birchmere. The home is always warm and very clean and smell-free.
Thank you for the lovely comments, we are glad that your mother is happy with us here at Birchmere Mews. I will be sure to pass these comments on to our team. We are happy that our staff are welcoming, caring and that any concerns you have are listened to and rectified straight away. Thank you for leaving a review.
My father has been in Birchmere Mews for about 18 months 2 years now and I can honestly say it's a wonderful place. The staff are always extremely efficient, caring and attentive. The home is a very serene and comfortable place and I know that I don't have to worry about my father as his care is the best there is. He is very happy there and long may that continue.
Thank you for taking the time to review Birchmere Mews, We thank you for your continued support. We are glad you have found the staff to be caring, attentive and efficient. We will be sure to pass these positive words to the team. Most importantly, we are glad to hear that your father is happy here! Long may this continue.
I have found all members of staff to be welcoming to family members. l have also found all members of staff to be polite, attentive, respectful and caring to my aunt. My aunt is happy there and well looked after. Birchmere Mews is modern with great furnishings and a bright and light environment.
Thank you for taking the time to leave us a review. We are happy that your aunt is happy here with us at Birchmere Mews. I will be sure to pass these lovely comments to the staff. Thank you.
There is always a friendly welcome at reception when I arrive to visit Mum and from the staff who are caring for her. They are very kind, supportive and understand her needs and are always ready to help her. I am very happy that we chose this home for Mum.
Thank you for taking the time to review Birchmere Mews Care Home. I am happy that you have found the staff caring for your mother kind and supportive. I will pass on your comments to the staff.
I am very pleased with the care my father has received in the time he has been at Birchmere. The staff are great, carers and the wellbeing team. I know he is safe and being well looked after. He appears happy when I visit him and never makes any complaint about the home or the staff. I would recommend the home without hesitation. A big thank you to everyone in the Birchmere Team.
Thank you for the lovely review, Mark! At Birchmere Mews, we aim to provide the best support that we can. We are happy that your father is happy here with us. Our wellbeing team also know the residents well and cater to all types of activity. I will be sure to pass on these lovely comments. Thank you.
We approached Birchmere Mews Care Home and discussed Dad's needs with them. The team were excellent in every respect, showed real empathy and agreed to take Dad into their care. The whole experience was a positive one for us and for Dad.
To date, Dad has improved significantly over the past two weeks from when he was in the hospital, he looks comfortable, smart and he is alert. The whole family are so grateful for everything that the team at Birchmere Mews have done to make Dad so comfortable. Thank you.
Thank you for reviewing Birchmere Mews Care Home. I am happy to hear of the significant improvements your father has made since joining us and the service yourself and your family received was excellent. I will be sure to pass on your positive feedback to the team. Thank you.
An unbelievable place, excellent staff and rooms.
Thank you for your lovely feedback, we are happy to hear that you have had a positive experience.
When I arrive to Birchmere Mews Care Home, the reception ladies always make me feel welcome and friendly. My first impression is always clean and tidy with fresh flowers. The informed me if there is anything I should know and communication is always good. On parking to go and puck up my friend to go out, all levels of staff always say hello and smile, asking me if I need help etc. It's always a pleasure to visit Birchmere Mews.
Thank you for taking the time to review Birchmere Mews Care Home in Solihull and for your amazing 5-star rating. We are delighted to hear that you enjoy your visits to our home and that you are kept well-informed. Your feedback is truly invaluable to us. Best wishes.
Mum was recently admitted to hospital, and while there, had a fall and broke her shoulder - the team at Birchmere has been absolutely fantastic since she came out of the hospital - changing her bed, fully caring for her while she was still bedridden and since she has begun to recover, the team have been helping her to do her exercises, provided a wheelchair and enabling her to sit out in the lounge again with her friends. As a family, we really can't thank them enough for their care.
Thank you so much for taking the time to leave such a lovely review. We are so sorry to hear of the loss of your dad. Moving someone into a care home can be a daunting experience so we do try to make it as seamless as possible. We are delighted to hear your mum's experience has been fantastic so...
The staff have all made him very welcome, which has helped him settle in, and we have absolute peace of mind that he is being well looked after. The room is wonderful, and the food and activities have been excellent.
Visiting hours are very flexible and need no prior booking.
My thanks go to all the staff involved.
Thank you for taking the time to review Birchmere Mews Care Home in Solihull and for your amazing 5-star rating. We are delighted to hear that your father enjoyed his respite stay with us in the loving care community that we create, giving you and your family peace of mind. It was a pleasure to...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 June 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Birchmere Mews Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Birchmere Mews Care Home - Avery Healthcare.
Meet the Team (4)

My name is Michelle.
I am the Home Manager of Birchmere Mews Care Home.I have 13 years of experience in the Care Sector, I started with Avery in 2019, working towards the Home Manager role which I started in August 2023.
I am looking forward to the challenge and cannot wait to get to know all of our lovely residents and relatives.
The thing I am most excited about is making a difference in Residents' daily living and ensuring all of their holistic needs are met.

Hello there my name is Leanne, I am the Client Liaison Manager at Birchmere Mews Care Home.
What I enjoy about my role most is meeting and creating community links, to enhance our Resident's wellbeing, and maintaining their connections to the local communities. I love meeting with all the family members and friends of our lovely Residents and being alongside them throughout their Journey with us.
You get to know everyone so well and I like to give a warm welcome.

I am the Administrator for Birchmere Mews.
I take Great Pride in my work and like things to be right.
I help with Financial Invoicing and payroll and support with maintaining compliance with Safe staffing.
I am also able to help with any queries you may have, I will always do my best to get you an answer.I enjoy interacting with our residents and their families.

My Name is Jo, I am the Head of Activities and Wellbeing at Birchmere Mews.
I love making a difference and creating activities for our lovely residents, arranging trips out in our wonderful Minibus, pamper sessions, games, baking and More.The wellbeing of our residents is at the heart of everything that we do and we are always looking for ideas and Feedback.
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