Birchmere Mews Care Home - Avery Healthcare

We are really pleased with how well and how quickly Mom has settled in at Birchmere - many thanks to all the staff who have helped with the transition. The facilities are excellent, everything is nice and clean, and it's good to know Mom is eating and drinking well - she has even put on a bit of weight which is great. The entertainment team are also fantastic and have got Mom involved in lots of different activities including dancing, painting, singing and a trip to the supermarket. Would highly recommend!

Well done to everyone at Birchmere and thank you so much for looking after my dear mum.

My father has been a resident for just over a year now and the staff have worked hard to successfully settle him into his new life. He has had a couple of brief visits to hospital and on both occasions the staff were extremely caring and professional in arranging his return. I particularly appreciated the way in which I was kept informed at all times. It is always comforting to know how well he is being looked after.

My mum and dad have/are receiving excellent care from professional and truly caring carers. Neither of my parents has been easy residents to manage, but the patience and care shown by carers and support staff have been wonderful to see. This isn't an easy job and not well paid, so I have immense admiration for those who carry out the role with such heart and kindness. Support staff, are also a joy, including reception and laundry staff and others I have forgotten to mention. We have, however, had a glitch around payments, where we have been charged for a further month's stay, even though our dad had passed away. We appreciate automation is probably at the heart of this, but it has taken nearly a month and several interventions to try to get this put right and we're not quite there yet. This isn't a great situation to be in at an already emotive time. In all honesty, I'd put 4.5 stars where I've marked up 4, so please take this into account if you can. A massive thank you.

Birchmere Mews is a fantastic facility, beautifully decorated with activities every single day. The trips out are amazing, to local libraries, coffee shops and nature spots. The quality of food is excellent and all of the staff are very welcoming, helpful and function as a team. The most important of all is my mum is safe and well cared for.

My mum has been a resident at Birchmere Mews for almost 2 years and our experience of the care and support given to her in that time has been exemplary. It continues to be so in 2024. After a care plan review, Mum has moved into a new room. The home manager sorted this out swiftly with a selection of rooms for Mum to choose from and on the day of the move, staff were on hand to help us with the process. All staff were aware of Mum’s move and are continuing to ensure that she is happy in her new surroundings. We are always greeted with a smile when we visit Mum.

I had to make a big decision by putting both my parents into a care home recently, which was a bit distressing. However, with the help of the carers and the admin staff, this was made very easy. Their knowledge and understanding made everything run smoothly. They have taken a few weeks to get used to their new environment, but the carers have been very kind and nothing has been any trouble. I would have no hesitation in recommending Birchmere to anyone else considering a move for one of their relatives or loved ones.

My father has lived at Birchmere Mews for almost a year now and I have nothing but praise for this lovely care home. The staff are fabulous, professional, caring individuals who are dedicated to making the residents happy. We, as visitors, are always made very welcome and feel part of the big family. There is some form of entertainment every day from impromptu garden parties in the summer to visits from professional singers and movement to music sessions. My father is happy and very well cared for. Thank you.

I'm very pleased that my parent is in Birchmere Mews. Staff are warm and caring and my parent is very well looked after. I feel welcomed when I visit. Staff make an effort to keep in touch and update me and the atmosphere is friendly and efficient. Thank you.

The care home staff are fantastic. Hardworking and caring. They are aware of my mother’s needs and work specifically towards them. Cleaning and laundry standards are very high. The manager listens to ideas and requests and acts on them. Since December I have been able to book meals or use of a quiet room with Mum. This has made a difference to her experience as she is not mobile enough to take out. The well-being team gave out on some really good experiences for staff. Reception staff are polite friendly and efficient. The meals given consistently been of a high standard. The chef does an amazing job. Things are very well maintained by the site crew.

We are really pleased that our mother is happy at Birchmere and are most impressed with the very welcoming and caring staff. All staff listen to concerns and act on them straight away. The variety of activities is amazing - there is always something going on at Birchmere. The home is always warm and very clean and smell-free.

My father has been in Birchmere Mews for about 18 months 2 years now and I can honestly say it's a wonderful place. The staff are always extremely efficient, caring and attentive. The home is a very serene and comfortable place and I know that I don't have to worry about my father as his care is the best there is. He is very happy there and long may that continue.

I have found all members of staff to be welcoming to family members. l have also found all members of staff to be polite, attentive, respectful and caring to my aunt. My aunt is happy there and well looked after. Birchmere Mews is modern with great furnishings and a bright and light environment.

There is always a friendly welcome at reception when I arrive to visit Mum and from the staff who are caring for her. They are very kind, supportive and understand her needs and are always ready to help her. I am very happy that we chose this home for Mum.

I am very pleased with the care my father has received in the time he has been at Birchmere. The staff are great, carers and the wellbeing team. I know he is safe and being well looked after. He appears happy when I visit him and never makes any complaint about the home or the staff. I would recommend the home without hesitation. A big thank you to everyone in the Birchmere Team.

To date, Dad has improved significantly over the past two weeks from when he was in the hospital, he looks comfortable, smart and he is alert. The whole family are so grateful for everything that the team at Birchmere Mews have done to make Dad so comfortable. Thank you.

An unbelievable place, excellent staff and rooms.

When I arrive to Birchmere Mews Care Home, the reception ladies always make me feel welcome and friendly. My first impression is always clean and tidy with fresh flowers. The informed me if there is anything I should know and communication is always good. On parking to go and puck up my friend to go out, all levels of staff always say hello and smile, asking me if I need help etc. It's always a pleasure to visit Birchmere Mews.

Mum was recently admitted to hospital, and while there, had a fall and broke her shoulder - the team at Birchmere has been absolutely fantastic since she came out of the hospital - changing her bed, fully caring for her while she was still bedridden and since she has begun to recover, the team have been helping her to do her exercises, provided a wheelchair and enabling her to sit out in the lounge again with her friends. As a family, we really can't thank them enough for their care.

My thanks go to all the staff involved.