Mayfield View

Lower Railway Road, Ilkley LS29 8WH
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9.8 65 Reviews
  • Mayfield View, Ilkley
Mayfield View is a luxury care home offering exceptional care and stunning views of Ilkley Moors and the Wharfe Valley. With a highly skilled team, the home delivers personalised residential, nursing, and dementia care—available for both permanent and respite stays.

Residents enjoy an outstanding range of amenities, including a cinema room, hairdressing salon, spa, gym, and on-site pub. Social and relaxation spaces such as the beautifully landscaped gardens, the Bracken community, and the charming Teapot Tearooms create a warm and welcoming atmosphere.

The home offers an ideal balance of independence and support, with spacious open-plan suites that feature comfortable lounge areas and en-suite wet room bedrooms. Mayfield View also accommodates individuals and couples, providing flexibility for those who need extra space or assistance.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1545
  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Care: from £1907
  • Self-Funded Nursing Dementia Care: from £1947

These prices are only a guideline, please contact Mayfield View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Katie Cliff (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Visiting times are flexible. There is also an on-site cafe open to residents, visitors and the general public 10am-4pm daily.

Parking

  • On site parking is available.

Mayfield View Reviews (65)

9.8

Mayfield View has a Review Score of 9.8 (9.826) out of 10, based on 24 reviews in the last 2 years.
Over all time Mayfield View has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mayfield View
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Total of 65, showing 1-20
Review from Jayne F (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Mayfield since April 2024. She is really happy here, very comfortable and feels safe. All the staff are wonderful with her and the nursing care has been fantastic. The little extras that are available at Mayfield make my mums life more enjoyable. There is always something
to do through the day, you can go to the coffee shop, participate in daily activities and go for a walk/sit out in the lovely garden area. Lovely home where nothing is too much trouble.
Reply from Hannah Story, Reviews Team at Mayfield View

Thank you very much for taking the time to leave us feedback about your experience.
We're so pleased to hear that your mum feels happy, comfortable, and safe at Mayfield View. It's wonderful to know the teams care and the little extras around the home are helping to make her life more enjoyable. At Mayfield View, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from H P (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a pleasure to visit Mayfield View. Always a friendly welcome and a cheery chat whenever I call.
All of the staff have shown genuine concern for my mother's wellbeing and it is obvious that they know and care about the residents and their families.
My mother is happy at Mayfield View and likes
the staff and appreciates the efforts they go to.
Reply from Hannah Story, Reviews Team at Mayfield View

Hi, thank you very much for taking the time to leave us feedback about your experience.


We’re so pleased to hear that you always feel welcomed when you visit and that your mother is happy and comfortable here. At Mayfield View, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from R B (Husband of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A most friendly reception and abundant caring staff. Beautiful garden, excellent facilities, pleasant room and decent food. Delightful atmosphere. A constant programme of activities to entertain and amuse.
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Review from Miriam W (Daughter of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are beyond grateful for the exceptional care we have received since both my parents were placed in April. Sadly my Dad died after 3weeks and the staff could not have been kinder. It gives us comfort as a family that Mum has now got her forever home. Special thanks to one member of staff for her kindness,
reassurance and personal attention. We don't know everyone yet but thank you to an additional four members of staff. You make such a lovely caring team, thank you.
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Review from Gary H (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing welcome on first day. Staff waiting at front door for dad arriving, after 2 traumatic days of sudden Bereavement and a massive change for dad, made to feel at ease and that we were part of the community straight away.
All staff introduced them selves and one of them was fabulous at sorting
everything out for us, making the experience a fantastic one.
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Review from Julie B (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both our parents were in Mayfield for a total of three years. Sadly, they both passed away with just a few weeks between them at the end of last year. From the day they both went into Mayfield, the care that they both received from the staff was exceptional. My sister and I cannot thank the Manager
and all of her team for the care that they provided for Mum and Dad every day, treating them as family members and not just a resident, which was lovely to see. All the team were amazing and were a huge part of our lives during the time our parents were there. We were always included in everything that was going on at Mayfield; the communication between the staff and ourselves was paramount. My parents were happy with the care and we knew that they were being looked after very well, whilst still being treated with the upmost respect. Nothing is too much trouble at Mayfield. We miss our "Mayfield family" deeply, but would not hesitate in recommending them to other friends and family.
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Review from Corrie H (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad lived at Mayfield for the last 18 months of his life. He settled in well and received incredibly kind and compassionate care from all the staff. He enjoyed taking part in the many activities. He had a lovely room which was very cosy and always clean. All the staff were very friendly towards him
and all who visited. During his final days - he was very well cared for and I am incredibly grateful to all the staff who went the extra mile to not only look after Dad but the family visiting as well.
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Review from M A (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff working at Mayfield view are caring and professional. The whole atmosphere is one of positivity and support. We know that my mum is being well looked after and that is a great relief for us.
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Review from Ruth D (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Mayfield View after a fall, a stay in hospital and with increasingly bad dementia. The staff were so kind, patient and welcoming. Nothing was too much trouble! They cared for me as a person and for my dad as a person right to the end of his life. They treated us both with dignity
and human kindness. The room was kept immaculate, despite my father being bed-bound. Attempts were made to interest him by providing books and DVDs. They patiently fed him when he could no longer do this. They changed him into a day shirt in the daytime and pjs at night time to help him orientate in time. They provided a bed extension within 24 hours of his arrival as he was tall. Just wonderful care and so reassuring to me who had cared for him at home until his fall. He was 92.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you for your kind words about Mayfield View. We're truly touched to hear about the positive experience you and your father had during his time with us. It's wonderful to know that our staff were able to provide such compassionate and attentive care. Their dedication to ensuring the well-being of our residents is at the heart of everything we do.Thank you again for taking the time to share your experience. Best wishes

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Review from Samantha W (Friend of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very caring and genuinely care about the residents needs. Grounds are very well kept and was lovely to see some of the residents in the grounds planting flowers. Would highly recommend. The little cafe is a great touch which seems to be used frequently.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you for your wonderful review! It's heartwarming to hear that our staff are making such a positive impact on the residents' lives. Their care and dedication are truly appreciated. We're also delighted to know that our grounds are well-maintained and that the residents are enjoying the opportunity to garden. It's a great way to connect with nature and foster a sense of community. Best wishes

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Review from Neil B (Son of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Mayfield in February 2024 due to recent falls at home where she had been living independently on her own since my father passed away 7 years ago.
The process was easy to understand, supportive and professional from the start. The staff were attentive, and caring and allowed my mum to
settle in and despite her health challenges she was safe, cared for and happy in her new environment.
Her health deteriorated unfortunately but with the support of staff and the local GP service her needs were met for the few months she remained at Mayfield.
On behalf of our family, I thank all the staff, too many to mention, for looking after Mum in the last few months of her life.
Kindest regards.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you for taking the time to leave such a kind and heartfelt review about Mayfield. We were deeply touched to read about your experience and your mum's time with us. We're grateful that your mother was able to find comfort and happiness at Mayfield in her final months. It's incredibly rewarding for our staff to know they played a role in supporting her during that time. On behalf of everyone at Mayfield, we thank you again for your kind words. Best wishes.

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Review from Jeff D (Son of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support provided to my father, who initially went to Mayfield View for a 4-week respite stay and then remained there, was excellent. All staff, from receptionists to carers to the maintenance person were positive and nothing asked was too much trouble. I can say no better than that, if
and when I need a care home Mayfield View will be at the top of my list!
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for taking the time to leave such a wonderful review. We are so pleased to hear that your father had a positive experience at Mayfield View, both during his initial respite stay and his continued residence with us. Our care team are dedicated to providing exceptional care and support to all our residents and it truly means a lot to hear that everyone has made a positive impact on your father's time with us. We strive to create a welcoming and comfortable environment where residents feel respected and well-supported and your kind words confirm that we're achieving that. Best wishes.

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Review from G H (Son of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From first introduction to Mayfield View Ilkley, everything has been efficient and professional but with a great deal of humility. The administration of our enquiry through to bringing my father to Mayfield had been fantastic. The staff (each and every one) have been wonderfully kind and attentive with
my father. Such a comfort to the family in this difficult time. Thanks to all.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for taking the time to leave such a heartfelt review. It truly means a lot to our team at Mayfield View to know that we've been able to provide both you and your father with such a positive experience. The kindness and attentiveness of our staff are at the core of what we do, so it's wonderful to hear that they've been a source of comfort for your father and your family. We're incredibly proud of the dedication they show to our residents. Best wishes.

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Review from J M (Wife of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
On the whole satisfactory, but with a few improvements could be much better.
Lunchtime main course was not very good, cold plates and over or under-cooked vegetables. Desserts good.
Day staff, activity team and reception staff excellent. Management very pleasant and helpful, but doesn't follow up
on complaints. Night staff not good. Not respectful and kind to residents and don't seem very well trained. Also the night staff sometimes very noisy at night.
Hygiene in bedrooms not brilliant, water jugs not regularly changed.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your review, we appreciate you taking the time to leave feedback. I am sorry that you haven't been impressed with some aspects of our offerings, our teams always strive to deliver high-quality care for our residents and your feedback will be very useful to help us improve. Please do feel free to speak to me at any time about concerns you have. Best wishes.

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Review from K C (Daughter-in-law of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Found the care to be excellent specifically on the dementia floor. The staff are all very friendly and competent. We are able to relax knowing she is being cared for with consideration and kindness.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your wonderful review, we're delighted to hear that you have had a great experience with Mayfield View. Best wishes.

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Review from Rosamund C (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have written before a glowing review of Mayfield View Care Home in Ilkley where my mother has resided for the last 7 months. It is hard to fault the care in this wonderful place, and today my comments focus on the wonderful reception team at Mayfield. I have visited many care homes where no reception
even appears to exist and the atmosphere on entering is anything but welcoming. So I feel Mayfield deserves to be singled out for providing a full-time exceptional reception team who are always there to greet and assist you, with a sunny smile and a real family welcome! I want the whole Springfield management team to know how much we appreciate this as the families of residents. It is particularly special that every member of the reception team seems to immediately know the day-to-day concerns of my mum every time I go... so that rarely do I need to be troubled with communicating any concerns; they are already 'in hand'! Thank you to each and every one of you on the reception team!
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely review; it is our pleasure to care for your mother and welcome you when you visit. We're delighted to hear that you have been impressed with our teams and the care services that we offer. Best wishes.

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Review from Graham B (Godson of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were in need of an immediate care home for my godparents. The administration provided was fantastic, and they managed to secure a double en-suite room the very same day we contacted them. Everybody was extremely helpful during a very stressful time. They have both now settled in well and are getting
the very best care, comfort and meals in delightful, warm surroundings. Thank you to everyone who was involved in the excellent experience.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for the lovely review; we are delighted to hear your godparents have settled in well and enjoying their time at Mayfield View.
Best wishes.

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Review from Lindsay P (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a recent, short stay on the Willow nursing community at Mayfield View Care Home. Her care was exceptional by all the staff. One staff member in particular was so kind and helpful. My mother had never wanted to go into care and we were concerned she would not settle there but she never
complained and was happy to receive the care as she was treated with dignity and respect. Nothing was too much trouble for the staff. I would highly recommend Mayfield to anyone.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your wonderful review and recommendation. It was our absolute pleasure to care for your mother!
Best wishes,
Katie

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Review from Louise R (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Mayfield View Care Home highly enough. All the staff were exceptional and so kind caring for my mum until the end of her life even though she had only been there a short time on the Willow Community nursing floor. Nothing was too much trouble for them and the care she received was outstanding
as well as being extremely supportive to me and my family.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely review. We are glad to hear that you were pleased with the care that your mother received and that our teams were supportive to you and your family.
Best wishes,
Katie

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Review from Helen R (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provided a pleasant atmosphere for my mother’s final days, and the staff couldn’t have been more helpful. They were attentive, respectful, kind, and supportive, and I felt that my mum was in capable and caring hands. They helped to make her comfortable, and that was really important for us
as a family. We were well looked after too. I’d like to thank all the staff who helped to look after my mum. The nursing staff were particularly competent, providing a much better level of care than Mum received in the hospital. Thank you for making a very difficult time that much easier for us.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely review, our team will be delighted to hear your kind words. It has been our pleasure to care for your mother and to support your family at this time.
Best wishes,
Katie

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Mayfield View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Mayfield View is calculated as follows: ( (250 Excellents x 5) + (18 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 282 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mayfield View is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Katie

Katie Cliff

Job Title: Home Manager Joined: 2020

My favourite part of each day is seeing residents happy.


It’s the most important part of what we do, and it fills my heart with joy, to know that they feel seen and heard.


We aim to make every day fulfilling. To do that you need a good dose of patience, understanding, compassion and empathy. You also need to be an effective listener and be willing to help. Having a great sense of humour is a definite bonus too.


It is important to me that my colleagues feel supported so that they can be the best they can be. At Mayfield View, we work as a harmonious team, maintaining high standards no matter what day or time it is. I feel really proud of the home I have helped create. It is a safe, stable and comfortable home with much love in it.


I’ve been a qualified nurse for 15 years and completed my last level-five diploma in 2016. I have worked in care homes since qualifying and have carried out various roles including clinical lead and deputy manager.


I would say a career highlight for me was when I managed to complete a leadership training programme while pregnant. I also had an article published by Skills for Care, which helps develop adult social care in England. I should also mention, that I won the CEO Recognition Award in 2024 in our team awards which was an honour.


I’ve been married now for seven years, and my husband and I have two children, aged six and two. We enjoy lots of family adventures and eating out when we can.

Frequently Asked Questions about Mayfield View

What types of Care is Mayfield View registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mayfield View have?

There are 81 Single Rooms.

What are the Facilities & Services at Mayfield View?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mayfield View to the centre of Ilkley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayfield View to verify any information. View our terms and conditions. Mayfield View has an Enhanced Service - more info.