Mayfield View

Lower Railway Road, Ilkley LS29 8WH
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9.7 75 Reviews
  • Mayfield View, Ilkley
Mayfield View is a luxury care home offering exceptional care and stunning views of Ilkley Moors and the Wharfe Valley. With a highly skilled team, the home delivers personalised residential, nursing, and dementia care—available for both permanent and respite stays.

Residents enjoy an outstanding range of amenities, including a cinema room, hairdressing salon, spa, gym, and on-site pub. Social and relaxation spaces such as the beautifully landscaped gardens, the Bracken community, and the charming Teapot Tearooms create a warm and welcoming atmosphere.

The home offers an ideal balance of independence and support, with spacious open-plan suites that feature comfortable lounge areas and en-suite wet room bedrooms. Mayfield View also accommodates individuals and couples, providing flexibility for those who need extra space or assistance.
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Care Provided by Mayfield View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Residential Dementia Care: from £1740
  • Self-Funded Nursing Care: from £1910
  • Self-Funded Nursing Dementia Care: from £2005
  • RESPITE Self-Funded Residential Care: from £1855
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2120
  • RESPITE Self-Funded Nursing Dementia Care: from £2215
The price(s) shown are provided by the care home. Contact Mayfield View for full pricing details and T&Cs.

Contact Mayfield View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Mayfield View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Katie Cliff (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (76)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visiting times are flexible. There is also an on-site cafe open to residents, visitors and the general public 10am-4pm daily.

Parking

  • On site parking is available.

Mayfield View Reviews (75)

9.7

Mayfield View has a Review Score of 9.7 (9.731) out of 10, based on 24 reviews in the last 2 years.
Over all time Mayfield View has 75 reviews.

Overall Experience
  • 67
  • 6
  • 1
  • 0
  • 1
Date Published
  • 75
  • 10
  • 16
  • 23
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Reviewer Connection to Mayfield View
  • 40
  • 15
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 75, showing 21-40
Review from Samantha W (Friend of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very caring and genuinely care about the residents needs. Grounds are very well kept and was lovely to see some of the residents in the grounds planting flowers. Would highly recommend. The little cafe is a great touch which seems to be used frequently.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you for your wonderful review! It's heartwarming to hear that our staff are making such a positive impact on the residents' lives. Their care and dedication are truly appreciated. We're also delighted to know that our grounds are well-maintained and that the residents are enjoying the opportunity to garden. It's a great way to connect with nature and foster a sense of community. Best wishes
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Review from Neil B (Son of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Mayfield in February 2024 due to recent falls at home where she had been living independently on her own since my father passed away 7 years ago.
The process was easy to understand, supportive and professional from the start. The staff were attentive, and caring and allowed my mum to
settle in and despite her health challenges she was safe, cared for and happy in her new environment.
Her health deteriorated unfortunately but with the support of staff and the local GP service her needs were met for the few months she remained at Mayfield.
On behalf of our family, I thank all the staff, too many to mention, for looking after Mum in the last few months of her life.
Kindest regards.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you for taking the time to leave such a kind and heartfelt review about Mayfield. We were deeply touched to read about your experience and your mum's time with us. We're grateful that your mother was able to find comfort and happiness at Mayfield in her final months. It's incredibly rewarding for our staff to know they played a role in supporting her during that time. On behalf of everyone at Mayfield, we thank you again for your kind words. Best wishes.
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Review from Jeff D (Son of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support provided to my father, who initially went to Mayfield View for a 4-week respite stay and then remained there, was excellent. All staff, from receptionists to carers to the maintenance person were positive and nothing asked was too much trouble. I can say no better than that, if
and when I need a care home Mayfield View will be at the top of my list!
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you so much for taking the time to leave such a wonderful review. We are so pleased to hear that your father had a positive experience at Mayfield View, both during his initial respite stay and his continued residence with us. Our care team are dedicated to providing exceptional care and support to all our residents and it truly means a lot to hear that everyone has made a positive impact on your father's time with us. We strive to create a welcoming and comfortable environment where residents feel respected and well-supported and your kind words confirm that we're achieving that. Best wishes.
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Review from G H (Son of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From first introduction to Mayfield View Ilkley, everything has been efficient and professional but with a great deal of humility. The administration of our enquiry through to bringing my father to Mayfield had been fantastic. The staff (each and every one) have been wonderfully kind and attentive with
my father. Such a comfort to the family in this difficult time. Thanks to all.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you so much for taking the time to leave such a heartfelt review. It truly means a lot to our team at Mayfield View to know that we've been able to provide both you and your father with such a positive experience. The kindness and attentiveness of our staff are at the core of what we do, so it's wonderful to hear that they've been a source of comfort for your father and your family. We're incredibly proud of the dedication they show to our residents. Best wishes.
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Review from J M (Wife of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
On the whole satisfactory, but with a few improvements could be much better.
Lunchtime main course was not very good, cold plates and over or under-cooked vegetables. Desserts good.
Day staff, activity team and reception staff excellent. Management very pleasant and helpful, but doesn't follow up
on complaints. Night staff not good. Not respectful and kind to residents and don't seem very well trained. Also the night staff sometimes very noisy at night.
Hygiene in bedrooms not brilliant, water jugs not regularly changed.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you so much for your review, we appreciate you taking the time to leave feedback. I am sorry that you haven't been impressed with some aspects of our offerings, our teams always strive to deliver high-quality care for our residents and your feedback will be very useful to help us improve. Please do feel free to speak to me at any time about concerns you have. Best wishes.
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Review from K C (Daughter-in-law of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Found the care to be excellent specifically on the dementia floor. The staff are all very friendly and competent. We are able to relax knowing she is being cared for with consideration and kindness.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you so much for your wonderful review, we're delighted to hear that you have had a great experience with Mayfield View. Best wishes.
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Review from Graham B (Godson of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were in need of an immediate care home for my godparents. The administration provided was fantastic, and they managed to secure a double en-suite room the very same day we contacted them. Everybody was extremely helpful during a very stressful time. They have both now settled in well and are getting
the very best care, comfort and meals in delightful, warm surroundings. Thank you to everyone who was involved in the excellent experience.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you so much for the lovely review; we are delighted to hear your godparents have settled in well and enjoying their time at Mayfield View.
Best wishes.
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Review from Lindsay P (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a recent, short stay on the Willow nursing community at Mayfield View Care Home. Her care was exceptional by all the staff. One staff member in particular was so kind and helpful. My mother had never wanted to go into care and we were concerned she would not settle there but she never
complained and was happy to receive the care as she was treated with dignity and respect. Nothing was too much trouble for the staff. I would highly recommend Mayfield to anyone.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you so much for your wonderful review and recommendation. It was our absolute pleasure to care for your mother!
Best wishes,
Katie
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Review from Louise R (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Mayfield View Care Home highly enough. All the staff were exceptional and so kind caring for my mum until the end of her life even though she had only been there a short time on the Willow Community nursing floor. Nothing was too much trouble for them and the care she received was outstanding
as well as being extremely supportive to me and my family.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you so much for your lovely review. We are glad to hear that you were pleased with the care that your mother received and that our teams were supportive to you and your family.
Best wishes,
Katie
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Review from Helen R (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provided a pleasant atmosphere for my mother’s final days, and the staff couldn’t have been more helpful. They were attentive, respectful, kind, and supportive, and I felt that my mum was in capable and caring hands. They helped to make her comfortable, and that was really important for us
as a family. We were well looked after too. I’d like to thank all the staff who helped to look after my mum. The nursing staff were particularly competent, providing a much better level of care than Mum received in the hospital. Thank you for making a very difficult time that much easier for us.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you so much for your lovely review, our team will be delighted to hear your kind words. It has been our pleasure to care for your mother and to support your family at this time.
Best wishes,
Katie
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Review from Jenny C (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to you and all the staff at Mayfield View Care Home for all the love and care you give to Mum and the other residents. So much appreciated by the family.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you so much for your lovely review, it really means a lot to our teams to know that your mum is enjoying her time with us.
Best wishes,
Katie.
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Review from T R (Son of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a significant stroke and being unable to be cared for at home, my father moved into the Mayfield View Care Home in August. From the first point of contact, the staff provided exceptional care and we were made to feel so welcome with nothing being an issue. My father's health has improved he enjoys
the meals, and appreciates the care from the staff. The amenities are clean, contemporary and practical, you have the impression you are in a hotel rather than a care home. The grounds and views of Ilkley Moor are magnificent and add to the home's tranquil atmosphere. You may visit whenever you like and the staff are always delighted to look after you. We recently organised a family celebration for my mother and father, and all the staff could not have been more accommodating, providing a gorgeous and private room, buffet, and cakes that were beyond our expectations. Knowing our father is in such excellent and safe hands makes us extremely grateful to all of the Mayfield View staff.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you so much for your lovely reviews. We're so happy to hear that your father is enjoying his stay with us at Mayfield View and that you feel reassured by the care and support from our team.
Best wishes,
Katie
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Review from S P (Son of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident at Mayfield View Care Home for just under 8 months in 2023. We chose Mayfield View because it was relatively new, was well-appointed with spacious rooms and had the feel of a hotel rather than a traditional care home.
She felt safe. She valued the easy access to the visiting
GP after struggling to get face-to-face appointments with her previous practice. The caring environment no doubt contributed to an improvement in her general health and self-confidence.
She made good friends amongst the other residents and spoke highly of some of the staff.
She found the food quality to be disappointing. Most is bought in pre-prepared then reheated. There is very limited fresh seasonal produce on the menus. We raised this with the management and were promised improvements but these were limited and not sustained.
My mother moved to another care home closer to family and friends which provided better food, cooked on the premises from fresh ingredients by a proper chef.
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you for taking the time to leave a review, we're glad to hear that your mother enjoyed her stay with us and that our team were able to help improve her general health and self-confidence. We are sad to hear that you were disappointed with the quality of food. We do offer a wide selection of meals and we regularly talk with residents about what they want to see on the menus to ensure there is something for everyone.
Best wishes,
Katie
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Review from S M (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy 5th birthday Mayfield View Care Home!
The residents and families were recently invited to a wonderful party to celebrate and our 92-year-old father, who has dementia, had a great time. He enjoyed a glass of beer and loved the live music. The staff were very welcoming and had clearly put in a
great deal of effort to make the evening a success.
Dad has been living there for over two years now and is happy and content. The staff have been caring and supportive not only to Dad but also to us, as a family.
Mayfield is a purpose-built home with spacious rooms and a lovely garden. Dad enjoys the varied activities and it’s great when the staff send us texts and photos of what he’s been doing.
Thank you to all the staff!
Reply from Katie Cliff, Home Manager at Mayfield ViewThank you so much for your lovely review. We're so pleased to hear that your father is enjoying living with us here at Mayfield View and that he had a great time at our birthday party!
Best wishes,
Katie.
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Review from Joanna W (Granddaughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Gran was discharged from hospital to Mayfield View Care Home for end-of-life care after a fall at her home. She suffered from Dementia and often became distressed and confused. The nurses treated her with such kindness and dignity and as a family, we felt we could finally relax knowing that she was
getting such amazing and personalised care. The team really listened to us and respected our wishes on what was important to us for my grans last few weeks. The nurses really embraced us as a family at this difficult time and ensured that we all felt comfortable and supported. My 2 sons loved to visit (especially at cake time) and were always welcomed with open arms by the nurses and we were all able to have some lovely last precious memories with my gran when she was calm and content, after a pretty horrendous time in hospital we will be forever grateful for this.
Reply from Rachael Dunseath, Head of Marketing at Mayfield ViewThank you for your lovely review. We are so happy to hear that you felt so supported by our team and have some lovely memories of your Gran's time with us. Best wishes, Springfield Healthcare
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Review from Jennifer L (Next of Kin) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for all your care, kindness, friendliness and courtesy. Four weeks of convalescence with Mayfield View after a long stay in the hospital is exactly what was needed. Back home now in health and confidence. Ilkley is very lucky to have such a good care home.
Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield ViewThank you so much for leaving such a wonderful review for our team at Mayfield View. Please feel free to come and visit and enjoy some coffee and cake in our Teapot Cafe with our residents.
Many thanks,
Springfield Healthcare.
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Review from L P (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Mayfield Care Home highly enough for the kind and loving care that they show to my mum and her partner. They are endlessly patient, warm and sensitive giving care that is appropriate and dignified.
The nursing staff keep a keen professional eye on mum and offer/sees appropriate
medical care as required.
The environment is beautiful and there is always something to do and someone to talk to. Mum feels safe and happy in the care of such lovely people.
Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield ViewThank you so much for your wonderful review, our teams will be delighted to hear that your mum and her partner feel safe and happy living at Mayfield View.
Many thanks,
Springfield Healthcare
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Review from T H (Relative of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We feel our relative, who happily stays in bed, is looked after very well. Her room and ensuite are kept tidy and clean. The staff on her floor are cheerful and friendly and show a great deal of respect.
When we enter Mayfield View the receptionists are always welcoming and helpful.
Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield ViewThank you so much for your lovely feedback, our team be delighted to hear your wonderful comments.
Thank you,
Springfield Healthcare
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Review from G J (Sister of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been in Mayfield View Care Home since it opened. Since the day she was admitted to the care home, I have been very appreciative of the way she has been cared for. The staff are excellent from receptionists to support staff and all are very caring. As I live so far away from Ilkley it is
a really good thing and comforting to know she is well looked after.
The building is lovely and kept very clean and I have recommended it to friends who live in West Yorkshire.
The only thing I regret is that I do not live near enough to visit regularly.
Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield ViewThank you so much for your lovely review and recommendation, it is our pleasure to care for your cousin.
Many thanks,
Springfield Healthcare
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Review from Clare D (Daughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nurses at Mayfield were simply world-class:
Experienced, caring and kind. The other support staff were also excellent, looking after the whole family when it mattered.
It was a high relief to have our father looked after in such a good place. The building is new and well-designed. In my view,
they are outstanding in every way.
Reply from Katie Wisniewski, Digital Marketing Executive at Mayfield ViewThank you so much for your wonderful review. We are delighted that you and your family have felt supported by the team at Mayfield View and that you are happy with the care and accommodation provided.
Best wishes,
Springfield Healthcare
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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Mayfield View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for Mayfield View is calculated as follows: ( (234 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 283 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mayfield View is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (1)

Katie

Katie Cliff

Job Title: Home Manager Joined: 2020

My favourite part of each day is seeing residents happy.


It’s the most important part of what we do, and it fills my heart with joy, to know that they feel seen and heard.


We aim to make every day fulfilling. To do that you need a good dose of patience, understanding, compassion and empathy. You also need to be an effective listener and be willing to help. Having a great sense of humour is a definite bonus too.


It is important to me that my colleagues feel supported so that they can be the best they can be. At Mayfield View, we work as a harmonious team, maintaining high standards no matter what day or time it is. I feel really proud of the home I have helped create. It is a safe, stable and comfortable home with much love in it.


I’ve been a qualified nurse for 15 years and completed my last level-five diploma in 2016. I have worked in care homes since qualifying and have carried out various roles including clinical lead and deputy manager.


I would say a career highlight for me was when I managed to complete a leadership training programme while pregnant. I also had an article published by Skills for Care, which helps develop adult social care in England. I should also mention, that I won the CEO Recognition Award in 2024 in our team awards which was an honour.


I’ve been married now for seven years, and my husband and I have two children, aged six and two. We enjoy lots of family adventures and eating out when we can.

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