Mayfield View

Lower Railway Road, Ilkley LS29 8WH
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9.8 65 Reviews
  • Mayfield View, Ilkley
Mayfield View is a luxury care home offering exceptional care and stunning views of Ilkley Moors and the Wharfe Valley. With a highly skilled team, the home delivers personalised residential, nursing, and dementia care—available for both permanent and respite stays.

Residents enjoy an outstanding range of amenities, including a cinema room, hairdressing salon, spa, gym, and on-site pub. Social and relaxation spaces such as the beautifully landscaped gardens, the Bracken community, and the charming Teapot Tearooms create a warm and welcoming atmosphere.

The home offers an ideal balance of independence and support, with spacious open-plan suites that feature comfortable lounge areas and en-suite wet room bedrooms. Mayfield View also accommodates individuals and couples, providing flexibility for those who need extra space or assistance.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1545
  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Care: from £1907
  • Self-Funded Nursing Dementia Care: from £1947

These prices are only a guideline, please contact Mayfield View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Katie Cliff (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Visiting times are flexible. There is also an on-site cafe open to residents, visitors and the general public 10am-4pm daily.

Parking

  • On site parking is available.

Mayfield View Reviews (65)

9.8

Mayfield View has a Review Score of 9.8 (9.826) out of 10, based on 24 reviews in the last 2 years.
Over all time Mayfield View has 65 reviews.

Overall Experience
  • 60
  • 4
  • 1
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Date Published
  • 65
  • 8
  • 9
  • 24
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Reviewer Connection to Mayfield View
  • 35
  • 14
  • 4
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  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 65, showing 21-40
Review from Jenny C (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to you and all the staff at Mayfield View Care Home for all the love and care you give to Mum and the other residents. So much appreciated by the family.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely review, it really means a lot to our teams to know that your mum is enjoying her time with us.
Best wishes,
Katie.

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Review from T R (Son of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a significant stroke and being unable to be cared for at home, my father moved into the Mayfield View Care Home in August. From the first point of contact, the staff provided exceptional care and we were made to feel so welcome with nothing being an issue. My father's health has improved he enjoys
the meals, and appreciates the care from the staff. The amenities are clean, contemporary and practical, you have the impression you are in a hotel rather than a care home. The grounds and views of Ilkley Moor are magnificent and add to the home's tranquil atmosphere. You may visit whenever you like and the staff are always delighted to look after you. We recently organised a family celebration for my mother and father, and all the staff could not have been more accommodating, providing a gorgeous and private room, buffet, and cakes that were beyond our expectations. Knowing our father is in such excellent and safe hands makes us extremely grateful to all of the Mayfield View staff.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely reviews. We're so happy to hear that your father is enjoying his stay with us at Mayfield View and that you feel reassured by the care and support from our team.
Best wishes,
Katie

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Review from S P (Son of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident at Mayfield View Care Home for just under 8 months in 2023. We chose Mayfield View because it was relatively new, was well-appointed with spacious rooms and had the feel of a hotel rather than a traditional care home.
She felt safe. She valued the easy access to the visiting
GP after struggling to get face-to-face appointments with her previous practice. The caring environment no doubt contributed to an improvement in her general health and self-confidence.
She made good friends amongst the other residents and spoke highly of some of the staff.
She found the food quality to be disappointing. Most is bought in pre-prepared then reheated. There is very limited fresh seasonal produce on the menus. We raised this with the management and were promised improvements but these were limited and not sustained.
My mother moved to another care home closer to family and friends which provided better food, cooked on the premises from fresh ingredients by a proper chef.
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you for taking the time to leave a review, we're glad to hear that your mother enjoyed her stay with us and that our team were able to help improve her general health and self-confidence. We are sad to hear that you were disappointed with the quality of food. We do offer a wide selection of meals and we regularly talk with residents about what they want to see on the menus to ensure there is something for everyone.
Best wishes,
Katie

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Review from S M (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy 5th birthday Mayfield View Care Home!
The residents and families were recently invited to a wonderful party to celebrate and our 92-year-old father, who has dementia, had a great time. He enjoyed a glass of beer and loved the live music. The staff were very welcoming and had clearly put in a
great deal of effort to make the evening a success.
Dad has been living there for over two years now and is happy and content. The staff have been caring and supportive not only to Dad but also to us, as a family.
Mayfield is a purpose-built home with spacious rooms and a lovely garden. Dad enjoys the varied activities and it’s great when the staff send us texts and photos of what he’s been doing.
Thank you to all the staff!
Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely review. We're so pleased to hear that your father is enjoying living with us here at Mayfield View and that he had a great time at our birthday party!
Best wishes,
Katie.

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Review from Joanna W (Granddaughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Gran was discharged from hospital to Mayfield View Care Home for end-of-life care after a fall at her home. She suffered from Dementia and often became distressed and confused. The nurses treated her with such kindness and dignity and as a family, we felt we could finally relax knowing that she was
getting such amazing and personalised care. The team really listened to us and respected our wishes on what was important to us for my grans last few weeks. The nurses really embraced us as a family at this difficult time and ensured that we all felt comfortable and supported. My 2 sons loved to visit (especially at cake time) and were always welcomed with open arms by the nurses and we were all able to have some lovely last precious memories with my gran when she was calm and content, after a pretty horrendous time in hospital we will be forever grateful for this.
Reply from Rachael Dunseath, Head of Marketing at Mayfield View

Thank you for your lovely review. We are so happy to hear that you felt so supported by our team and have some lovely memories of your Gran's time with us. Best wishes, Springfield Healthcare

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Review from Jennifer L (Next of Kin) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for all your care, kindness, friendliness and courtesy. Four weeks of convalescence with Mayfield View after a long stay in the hospital is exactly what was needed. Back home now in health and confidence. Ilkley is very lucky to have such a good care home.
Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield View

Thank you so much for leaving such a wonderful review for our team at Mayfield View. Please feel free to come and visit and enjoy some coffee and cake in our Teapot Cafe with our residents.
Many thanks,
Springfield Healthcare.

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Review from L P (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Mayfield Care Home highly enough for the kind and loving care that they show to my mum and her partner. They are endlessly patient, warm and sensitive giving care that is appropriate and dignified.
The nursing staff keep a keen professional eye on mum and offer/sees appropriate
medical care as required.
The environment is beautiful and there is always something to do and someone to talk to. Mum feels safe and happy in the care of such lovely people.
Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield View

Thank you so much for your wonderful review, our teams will be delighted to hear that your mum and her partner feel safe and happy living at Mayfield View.
Many thanks,
Springfield Healthcare

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Review from T H (Relative of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We feel our relative, who happily stays in bed, is looked after very well. Her room and ensuite are kept tidy and clean. The staff on her floor are cheerful and friendly and show a great deal of respect.
When we enter Mayfield View the receptionists are always welcoming and helpful.
Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield View

Thank you so much for your lovely feedback, our team be delighted to hear your wonderful comments.
Thank you,
Springfield Healthcare

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Review from G J (Sister of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been in Mayfield View Care Home since it opened. Since the day she was admitted to the care home, I have been very appreciative of the way she has been cared for. The staff are excellent from receptionists to support staff and all are very caring. As I live so far away from Ilkley it is
a really good thing and comforting to know she is well looked after.
The building is lovely and kept very clean and I have recommended it to friends who live in West Yorkshire.
The only thing I regret is that I do not live near enough to visit regularly.
Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield View

Thank you so much for your lovely review and recommendation, it is our pleasure to care for your cousin.
Many thanks,
Springfield Healthcare

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Review from Clare D (Daughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nurses at Mayfield were simply world-class:
Experienced, caring and kind. The other support staff were also excellent, looking after the whole family when it mattered.
It was a high relief to have our father looked after in such a good place. The building is new and well-designed. In my view,
they are outstanding in every way.
Reply from Katie Wisniewski, Digital Marketing Executive at Mayfield View

Thank you so much for your wonderful review. We are delighted that you and your family have felt supported by the team at Mayfield View and that you are happy with the care and accommodation provided.
Best wishes,
Springfield Healthcare

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Review from P D (Daughter of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was only at Mayfield for a short time but the staff treated him and us with dignity and care.
The care was excellent all the staff were very friendly and respectable and genuinely caring. The receptionists were always very friendly and greeted us with a smile.
The facilities are very smart
and the whole ambience is so peaceful with beautiful views over the moors and onto the garden. Whilst my father did not participate in any activities, there was a full diary of events and activities advertised.
I would definitely recommend Mayfield from our short experience of nursing and palliative care.
Reply from Katie Wisniewski, Marketing Executive at Mayfield View

Thank you for your lovely comments regarding our home and team who work hard to deliver high-quality care at all times. We're really grateful to you for taking the time to leave a review and we are so glad that your father was happy at Mayfield View.
Best wishes, Springfield Healthcare.

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Review from Shirley M (Daughter of Resident) published on 5 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for the wonderful care they have provided for my father over the past year. Especially in recent months as his condition has deteriorated. The staff are always polite, professional and welcoming. It is always difficult choosing a care home for a loved one, but my sister
and l know that we have made the best choice with Mayfield view. Thank you, everyone; your efforts are so much appreciated.
Reply from Katie Wisniewski, Marketing Executive at Mayfield View

Thank you so much for taking the time to write such a lovely review. I hope it will help others who may be considering us for care, and it is certainly wonderful to share with our team.
With our best wishes, Springfield Healthcare

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Review from John S (Son of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a stroke, my mother had to reside in a care home, and all the family are delighted at the care and attention my mother receives at Mayfield View.
Mother is in a good-sized well-appointed room that she now considers hers. All the staff from the reception onwards are friendly and caring, not
only to the residents but all their visitors as well. For example, after talking about my mother’s love of tennis in the reception, I was phoned a couple of days later to say that my mother's Wimbledon programme had arrived, and my mother was delighted to see it. This simple gesture shows the level of care and attention to detail to both residents and families from the home.
Not only are the resident's physical needs looked after, but there are many activities that keep them engaged and stimulated.
Reply from Katie Wisniewski, Marketing Executive at Mayfield View

Thank you so much for leaving such a wonderful review, it means a great deal to know that your mother is happy living at Mayfield View.
Best wishes, Springfield Healthcare

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Review from Peter J (Husband of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team work hard to provide the best care. They are happy to adjust the support they offer in the light of changing demands.
A clean and well designed home with good facilities.
Staff are good to.
Reply from Katie Wisniewski, Digital Marketing Executive at Mayfield View

Thank you for your review, we're really grateful to you for taking the time to do so. We are so glad that you're happy with the care that your wife is receiving at Mayfield View.
Best wishes, Springfield Healthcare

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Review from John W (Son of Resident) published on 30 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout the period of Covid, the whole management and staff at Mayfield have treated visitors with respect and courtesy and done whatever possible to enable visits to family. This has often been achieved against a particularly difficult and often changing background and is much appreciated.
Reply from Katie Wisniewski, Marketing Executive at Mayfield View

Thank you so much for taking the time to write such a lovely review. I hope it will help others who may be considering us for care, and it is certainly wonderful to share with our staff. With our best wishes, Springfield Healthcare.

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Review from M F (Daughter of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respite for 2-weeks - friendly, kind, supportive, peace of mind for the family during a very stressful time. Everything was easily organised.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for taking the time to write a review; we'll pass your comments to the team. Kind regards.

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Review from Fiona W (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being in several nursing homes in Scotland and Yorkshire, my mum was one of the first residents at Mayfield View when it opened in 2018 and, undoubtedly, it has been by far the best care home that I have experienced - perhaps because it is run by a family organisation. The care home is beautifully
decorated and feels more like a hotel than a care home. Key aspects for me are:
1. You always receive a very friendly and helpful welcome from the reception staff.
2. Daily activities throughout the week/weekends and a dedicated activities coordinator. Mum has ‘travelled’ around the world with activities focusing on different countries. There are regular/frequent physical activities, eg doubles tennis (balloons over a blow-up net) which she loved.
3. As a relative, I felt part of the home - not something I have experienced elsewhere. Staff knew me by name.
4. Staff showed immense care to my mum and put thought into how best to help her.
I highly recommend Mayfield View.
Reply from Katie Wisniewski, Marketing Executive at Mayfield View

Thank you for your review and for your personal recommendation. We really appreciate you taking the time to complete this as it really helps other families who are looking for the right care setting.
With our Best Wishes, Springfield Healthcare.

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Review from Pete H (Son of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living in Mayfield View for a year and a half now after deciding that he could no longer live alone. The staff have always been good, not just competent, but really caring. Since Covid arrived in the UK, I get the impression the level of care has improved even more. While keeping
everyone in the home safe, they have also done all they can to allow safe visits. It is a new purpose-built building, so the facilities are excellent, and his room is spacious and warm with plenty of natural light. We are all really glad we found Mayfield View, and it had a vacancy when we needed it. Thank you.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for taking the time to write a review. Finding the right care home is one of the most difficult things we ever have to do so we're delighted that you feel you made the right choice for your father. We'll pass your kind words on to the team.
With best wishes,
Springfield Healthcare

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Review from Wendy M (Daughter of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was 100 when she went to live at Mayfield View at the end of February 2020. We hoped she would have a few years of being royally looked after but unfortunately, she was only there a couple of months before she died of COVID 19 and is much missed. While she was living at Mayfield View, she
enjoyed being looked after (having lived on her own for 15 years) and was settling well into Mayfield life. She loved the food and enjoyed the garden. The atmosphere at Mayfield View is lovely. The staff are delightful and helpful. The rooms and communal areas are light and spacious. Mayfield View is a model care home and is highly recommended.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for your lovely review, it is very much appreciated.
With our very best wishes
Springfield Healthcare

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Review from J D (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even in very challenging times the care and compassion showed to my mum who was seriously ill with very complex needs was exemplary. The nursing staff were amazing and she was treated with dignity and respect at all times. Communication between Mayfield View and ourselves was excellent. The care home
itself is beautiful and also in a lovely setting.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for your review which will be passed to the team.
With our best wishes
Springfield Healthcare

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Mayfield View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Mayfield View is calculated as follows: ( (250 Excellents x 5) + (18 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 282 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mayfield View is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Katie

Katie Cliff

Job Title: Home Manager Joined: 2020

My favourite part of each day is seeing residents happy.


It’s the most important part of what we do, and it fills my heart with joy, to know that they feel seen and heard.


We aim to make every day fulfilling. To do that you need a good dose of patience, understanding, compassion and empathy. You also need to be an effective listener and be willing to help. Having a great sense of humour is a definite bonus too.


It is important to me that my colleagues feel supported so that they can be the best they can be. At Mayfield View, we work as a harmonious team, maintaining high standards no matter what day or time it is. I feel really proud of the home I have helped create. It is a safe, stable and comfortable home with much love in it.


I’ve been a qualified nurse for 15 years and completed my last level-five diploma in 2016. I have worked in care homes since qualifying and have carried out various roles including clinical lead and deputy manager.


I would say a career highlight for me was when I managed to complete a leadership training programme while pregnant. I also had an article published by Skills for Care, which helps develop adult social care in England. I should also mention, that I won the CEO Recognition Award in 2024 in our team awards which was an honour.


I’ve been married now for seven years, and my husband and I have two children, aged six and two. We enjoy lots of family adventures and eating out when we can.

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