Mayfield View

Lower Railway Road, Ilkley LS29 8WH
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9.8 65 Reviews
  • Mayfield View, Ilkley
Mayfield View is a luxury care home offering exceptional care and stunning views of Ilkley Moors and the Wharfe Valley. With a highly skilled team, the home delivers personalised residential, nursing, and dementia care—available for both permanent and respite stays.

Residents enjoy an outstanding range of amenities, including a cinema room, hairdressing salon, spa, gym, and on-site pub. Social and relaxation spaces such as the beautifully landscaped gardens, the Bracken community, and the charming Teapot Tearooms create a warm and welcoming atmosphere.

The home offers an ideal balance of independence and support, with spacious open-plan suites that feature comfortable lounge areas and en-suite wet room bedrooms. Mayfield View also accommodates individuals and couples, providing flexibility for those who need extra space or assistance.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1545
  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Care: from £1907
  • Self-Funded Nursing Dementia Care: from £1947

These prices are only a guideline, please contact Mayfield View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Katie Cliff (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Visiting times are flexible. There is also an on-site cafe open to residents, visitors and the general public 10am-4pm daily.

Parking

  • On site parking is available.

Mayfield View Reviews (65)

9.8

Mayfield View has a Review Score of 9.8 (9.826) out of 10, based on 24 reviews in the last 2 years.
Over all time Mayfield View has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mayfield View
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Total of 65, showing 41-60
Review from Diana J (Daughter of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our parents moved into Mayfield View together in March 2020. No one wants their parents to move to a care home but in our family's case the time had come for this to be the right decision. We looked at a lot of care homes but as soon as we visited Mayfield View we knew we had found the right place.
Sadly they both passed away in April and due to their frailty and Covid restrictions, they were not able to enjoy all the facilities and the many lovely activities the home has to offer but they ended their days peacefully, with dignity and overwhelming kindness and care.
We cannot praise all the staff enough. The care was excellent and the staff kept us informed and in touch with our parents through harrowing times and we will always be grateful for that.
The rooms are really nice, so clean, fresh and airy, the whole environment is very calm. we would recommend Mayfield View without hesitation.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for taking the time to write a review for us. Your words mean a great deal and we send you our love and best wishes
Springfield Healthcare

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Review from Craig B (Son of Resident) published on 8 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mayfield View looked after my mum, who was placed there for end of life care due to being recently diagnosed with a terminal illness. She was only in their care for 4-nights, but at that time, they looked after her and did whatever they could. Despite Coronavirus lockdown rules, I was able to visit
at least daily and was reassured by their friendly and professional staff. I am very grateful for their help.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for taking the time to write a review and sharing your experience.

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Review from John G (Husband of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife enjoyed over a year on the second floor, being nursed by the great staff. The staffing ratios were high and every effort was made to motivate residents and encourage participation in activities. Quiet and comfortable lounge and bedrooms allowed staff to interact with everybody on a one to one
relationship. Mayfield is akin to a five-star hotel with nursing facilities. Sadly, my wife has now passed away, but I would like to thank all the staff for their help and kindness during my wife's illness. When the time arises, it will do for me!
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for your lovely review. Sharing of experiences like yours can bring reassurance and comfort to others who face difficult times and therefore we really appreciate you taking the time to write.

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Review from Sandra A (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mayfield View admitted my father aged 91, at my request in June 2020 from home. Mum sadly died suddenly in April. Dad had Lewy Bodies Dementia but had mental capacity much of the time. Sadly, he died after only 19-days, because of his disease but throughout, he and we were treated with the utmost care,
kindness and dignity. The team were compassionate and good listeners. They were responsive to Dad's needs and mine. I can't praise every single member of staff enough, including the night staff and the reception staff. They cared for Dad in a faultless way, and he couldn't have had a more peaceful death. They helped me and my family cope and helped me to deal with the sad events. The home and its approach is the gold standard, and I have been in many homes in the area as part of work I once did. I wish that the manager's approach and the approach or philosophy of the home could be shared and encouraged across the country.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for your lovely words which will be shared with the team at Mayfield View and across Springfield.

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Review from Maria E (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nowhere is perfect and no one can look after your mum like you, but there comes a time when you just have to admit that bigger and specialised care is needed, so you can become the daughter again and just visit and love your relative. Become a daughter again and not a carer, this is what Mayfield gave
me. It wasn't an easy journey, but it was one that I worked with the staff and was able to enjoy the times I had with my mum. So thank you, everyone.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for your honest and heartfelt review. It was a privilege to care for your mum.
With our best wishes, Springfield Healthcare.

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Review from H W (Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a fairly new building with good facilities and comfortable rooms. The staff are efficient, kind and helpful. The building and site includes a pleasant garden with outside or covered seating. The whole experience is very good and I would have no hesitation in recommending it to anyone.
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Review from M H (Husband of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the husband of a full-time resident with you (suffering from dementia). Your treatment and care has been exemplary with the highest professional standard from every member of staff. As a result, my wife is living a life of serenity and contentment. A magnificent service.
Reply from Sally Rasmussen, Marketing at Mayfield View

Many thanks for your review, we're so pleased that you are happy with the care your wife is receiving and will pass your comments on to the team.
With our best wishes, Springfield Healthcare.

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Review from G M (Daughter of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Mayfield View at the end of March 2019 after spending 32-years living independently, a visit was planned with a view to a two-week trial, however, this didn’t happen as he asked to move in on first sight.
The environment and facilities are excellent with calm and comfortable communal
areas and lovely private rooms more akin to luxury apartment living but with all the great underpinning care and support dad needs.
Dad’s health and care needs have changed significantly since he arrived at Mayfield, however, being able to move within communities and be cared for by the same staff that he knows, likes and trusts have made the transition so much easier for him.
The whole team, without exception, are helpful friendly and approachable, and as a family, we feel so lucky that Mayfield had opened their doors just when we needed them.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for the lovely review, so pleased that you and Dad are happy with Mayfield View. With best wishes Springfield Healthcare.

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Review from Simon (Son of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The building and facilities are fantastic. There are also excellent activities on offer. My father has received excellent care here since he arrived shortly after it opened. There has been a large staff turnover and a pandemic but everyone has done their best to keep the high standards up and my father
is always very happy.
Reply from Claire Sutherland, Marketing at Mayfield View

Thank you for a lovely review and for taking the time to write it. We're so happy that you are pleased with the care your father is receiving and we'll share your thoughts with the team here. Kind regards

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Review from Jenny R M (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into the dementia unit in Jan 2020 and I can honestly say she has not been so well in years. The care she has received has been exceptional and she has thrived on the additional company and stimulation from activities. The communication with us through the Covid lockdown has been wonderful
and we have all enjoyed talking to Mum via Skype and seeing what she has been up to on our WhatsApp group which has really helped us keep in touch.
Reply from Claire Sutherland, Marketing at Mayfield View

Thank you so much for your lovely review. We can't wait to share this with the team - it means so much to us all that your mum is well and happy, and that the team's hard work is appreciated.

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Review from Alison W (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in Mayfield View for almost a year and she is very happy there.
The standard of care is very good and the staff have good rapport with the residents. My mum has particularly enjoyed all the creative and wellness activities which are offered. The home is purpose built and is very light
and well furnished with lovely sitting areas. The bedrooms are also spacious, light and well appointed with an en-suite wet room.
Making the decision for a loved one needing care is difficult but I find the staff very supportive and approachable.
An added bonus is the coffee shop on the premises which is a great place to meet for a drink or snack.
Reply from Claire Sutherland, Marketing at Mayfield View

Thank you for such a lovely review and for taking the time to write it. We can't wait to share it with the team! With best wishes.

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Review from Karen H (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been adamant all her life she would never go to a care home and then following an accident and ongoing requirements for support due to dementia, she went to Mayfield View for a two week respite stay while we went on holiday. When we came back mum said “oh I suppose I will have to leave now”
and was very downhearted. She had enjoyed such a wonderful time she asked if she could stay and was totally over the moon when she discovered she could. I can honestly say she has never been happier. The staff are fantastic and look after mum brilliantly. Nothing is too much trouble and they will accommodate every wish wherever possible. I have to say I would be very happy to stay there myself, it is 5* all the way!
Reply from Claire Sutherland, Marketing at Mayfield View

Thank you for your review which we'll be sharing with the team - it means so much to us all that your mum is well and happy, and that the team's hard work is appreciated.

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Review from Anne M (Daughter of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Mayfield Ilkley since November 2019 and the care, attention, expertise and conscientiousness shown to her has been outstanding.
Communications have been second to none.
Quality of care and infrastructure such as catering, entertainment and attention to detail is five
stars.
Medical facilities and back up are of the very highest order.
I would not hesitate in having them look after me if and when I need care and nursing support.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for your review, we're delighted to pass this on to the team who work so hard to care for all our residents. With best wishes, Springfield Healthcare.

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Review from Jane J (Daughter of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father entered Mayfield View during the coronavirus lockdown which has obviously made the move into care much more difficult for all of us as obviously we have been unable to do anything much apart from by 'phone and facetime' to help him adjust to what is obviously a completely new way of life.
All the members of staff have been incredibly patient and understanding and have made Dad feel very welcome. Whilst their normal programme of activities is understandably limited at the moment, he has been singing, drawing, joining in exercise sessions and appears to be settling in well and making friends. Everyone I have spoken to has been unbelievably friendly and helpful and I look forward to actually meeting them all when we are finally allowed to visit.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for your review which we'll be sharing with the team, so pleased that your father is settling in well. With best wishes, Springfield Healthcare.

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Review from Paul M (Son of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother was a resident at Mayfield View from March 2019 until she sadly passed away in April 2020 of non COVID related factors. During her time at Mayfield View, the care she received could not have been better. Living 200 miles away, I could only visit her every couple of months, but the communication
with me from Mayfield View was at all times excellent in terms of frequency and content. I always felt comfortable that she was in the right place, being very well cared for in terms of both her medical and physical requirements.
I was unable to be with my Mother during her final days. This said, Mayfield View arranged for me to have several video calls with her and when these were no longer appropriate, I received very regular communication from the staff and management, keeping me advised at all times of Mothers situation. In my absence, Mayfield View ensured that she was kept calm, comfortable and importantly, accompanied, as the COVID lockdown kept me away from her.
I would have no reservation whatsoever in recommending Mayfield View.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for taking the time to write a review, we'll be passing on to the team and remembering your mother, her character and her humour with great fondness. Sending you and the rest of the family our best wishes. Springfield Healthcare.

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Review from Brett C (Daughter of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to move my mother at short notice, from another residential home in Ilkley. From the start the experience of working with Mayfield View was excellent. This could have been a really traumatic time for my mother, but instead, her move actually became a better living environment for her. The staff
have been exceptional from reception to carers, including cleaners, activities staff and management and all other. My mother settled well in her new room, which we were able to personalise for her. She loves the space. The design of Mayfield is such, that the environment is uplifting, rather than depressing, as it can so often be in care homes. My mother often tells me what a lovely home it is. Although my mother has dementia, she has been able to remain on the ground floor which is for residential residents. I have been impressed with the amount of activities provided. Mayfield have coped very well during the COVID pandemic. The written and verbal information provided has been excellent.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for taking the time to write a review. Your experience is potentially really valuable for others who may be particularly worried about loved ones moving into a care home environment at this time. We are so pleased that your mum is safe and settled and your comments will be passed to our wonderful team.

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Review from Kathryn L (Daughter of Resident) published on 8 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as you enter the main reception there is a welcoming atmosphere and the lovely cafe is run by friendly staff.
The carers are kind and patient and take the time to help/reassure residents or just have a friendly chat.
The new Manager is visible and approachable and clearly has plans for
more activities in and outside of the home; a trip to the climbing centre is about to take place!
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for taking the time to review, it is very much appreciated.
With kind regards
Springfield Healthcare
PS We can't wait for the climbing centre trip!

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Review from Dianne M (Daughter of Resident) published on 5 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently moved Mum to Mayfield View from a previous Care Home. We had searched so hard to try and find somewhere really special for Mum to live to try and make up, in a little way, for the fact she can no longer live at home since we lost our Dad.
We visited Mayfield View and were immediately impressed
with the facilities, the cleanliness, the amazing rooms and the lovely garden area. Mum is now settling in extremely well and we continue to be delighted with the fantastic care and support she receives from everyone involved, carers and supervisors alike they are all amazing and the time given to us by Management with all the usual questions we have had has been remarkable.
The best thing for us as a family is that we know our Dad would be so happy and pleased that we have managed to find somewhere so special for Mum to live.
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for your lovely review. We can't wait to share this with the team - it means a great deal to know that you and your mum are happy and that your dad would have been too.
With very best wishes
Springfield Healthcare

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Review from Roger D (Friend of Resident) published on 28 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went to see a dear friend who has been at Mayfield for approximately 3 months, was so pleased to see how she has thrived, the place looks more like a hotel than a home, the staff were all so pleasant and friendly, had coffee and cake in the coffee shop, the whole experience was uplifting.
Reply from Sally Rasmussen, Marketing at Mayfield View

What a lovely review, thank you so much for taking the time to write it. We can't wait to share it with the team!
With best wishes and we look forward to hopefully welcoming you again.
Springfield Healthcare

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Review from Freya D (Friend of Resident) published on 27 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited a family member that has been there for three months, the staff are always so welcoming and friendly and cannot do enough to help. The facilities are fabulous and the coffee shop is outstanding!
Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for your review. Your comments are helpful to both staff and also people looking for residential care for loved ones. We hope to see you again soon.
With kind wishes, Springfield Healthcare

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Mayfield View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Mayfield View is calculated as follows: ( (250 Excellents x 5) + (18 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 282 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mayfield View is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Katie

Katie Cliff

Job Title: Home Manager Joined: 2020

My favourite part of each day is seeing residents happy.


It’s the most important part of what we do, and it fills my heart with joy, to know that they feel seen and heard.


We aim to make every day fulfilling. To do that you need a good dose of patience, understanding, compassion and empathy. You also need to be an effective listener and be willing to help. Having a great sense of humour is a definite bonus too.


It is important to me that my colleagues feel supported so that they can be the best they can be. At Mayfield View, we work as a harmonious team, maintaining high standards no matter what day or time it is. I feel really proud of the home I have helped create. It is a safe, stable and comfortable home with much love in it.


I’ve been a qualified nurse for 15 years and completed my last level-five diploma in 2016. I have worked in care homes since qualifying and have carried out various roles including clinical lead and deputy manager.


I would say a career highlight for me was when I managed to complete a leadership training programme while pregnant. I also had an article published by Skills for Care, which helps develop adult social care in England. I should also mention, that I won the CEO Recognition Award in 2024 in our team awards which was an honour.


I’ve been married now for seven years, and my husband and I have two children, aged six and two. We enjoy lots of family adventures and eating out when we can.

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