Penrose Court Care Home

The culture at Penrose Court is excellent from the management downwards, efficient, kind, compassionate and respectful. I am embarrassed to give such high ratings but nothing else would be fair.

On my return to Penrose Court working with our nominated NHS doctor, I received such good empathy and understanding and constant monitoring of my health and welfare. My whole mental and physical welfare has improved so much that I regained my confidence and independence. Penrose Court is my forever home.

Both our mum and dad became residents at Penrose Court on a permanent basis in January of this year. My mother has dementia and my father has restricted mobility. From the onset, the management at home has made every possible effort to make sure that my parent's needs were met however complex. Having been married for 60 years, their worlds have been turned upside down. However, due to the absolute professional and dedicated care shown by the staff, their residency in the home has been beyond our family's expectations. Due to the complex needs presented by our mum, the nurses and carers have not only displayed their individual professionalism and empathy but a willingness to go the extra mile. Whilst having referred to the nurses and carers, the domestic staff who maintain the home to an exacting standard also have daily contact with both my parents and support them whenever the need arises. I would conclude that recently, with the assistance of the home manager, the administration, the nurses and senior carers at the home, we have been successful in securing continuous healthcare funding for my mum. Thank you all at Penrose Court.

My 93 year old father has been a resident at Penrose Court for over 2 years. He receives a high standard of care for his dementia and is treated with respect and kindness. The Home is positive and caring for everyone's needs. He enjoys the singing and music activities and particularly Jukebox Legends which gets him dancing to the music! He sometime takes part in the Pilates classes. Exercise is so important for all ages. Well done Penrose Court.

Excellent service, the staff have gone above and beyond to ensure my mother settled into care home life. Great surroundings, daily activities and a great environment where I know she will be well looked after, safe and happy.

The staff are professional and so kind. Always ready to discuss any changes or alternatives for care. Penrose Court is spotless and the garden is a joy. The atmosphere is relaxed and Dad loved it when his little dog came to visit. He was, for a short time, more like his old self.

My mum received end of life care at Penrose Court. From the first moment of her arrival, to her sad passing three weeks later, she received the most loving, kind and tender care from every single member of staff. Their patience and genuine love of their residents absolutely shone through. They gave my mum their time, often just a gentle word or reassuring touch, that meant so much to not just us, but her also. I cannot thank Penrose Court enough for taking my mum into their home and hearts and treating her and us as family.

My dad like's it at Penrose Court Care Home and settled in very quickly and is very happy there. All the staff are very friendly and helpful. I do get told from him that the food's very good and plenty of and everywhere is very clean and tidy.

It’s a relief to know our friend is being well looked after, thank you.

My mum has been a resident since the start of the year. She took a while to settle but is now generally happy. I am happy that she is safe and all her health issues are now dealt with by the care home, giving me peace of mind. Mum has participated in some of the activities e.g bingo. We are somewhat disappointed that she cannot have her hair shampooed and set as often as liked because only one hairdresser and too busy. Mum is very keen on wildflowers and enjoys looking at the gardens outside, so extremely disappointed today as they were all mowed down, we feel some areas could have been left unmowed for Mum's enjoyment.

My experience has been excellent from day one and I have been very comfortable and secure form day one.

His family, whilst struggling with this move, are so grateful for the constant care he gets and have a sense of security that the staff members they speak to are working hard to get to know our friend. As a long tome friend of this resident we too, whilst saddened, are very grateful that we too have experienced warmth and friendliness.

The staff know my aunt so well, they all care deeply about the residents. There is always a friendly welcome from the reception staff. Thank you. The nominated carers are always on hand to discuss the ever-changing needs of my aunt and respect both her and our wishes towards the "end of life" provision.

My husband was very confused to begin with and was quite aggressive when being given personal care. After a month, he became calm and very content. Carers were very patient and understanding. Their patience with him has paid off and now he knows the daily routine he just accepts it. Very impressed.

My husband was welcomed and made comfortable with understanding of his limited cognitive ability. The superb care given to him reassured him and stimulated positive responses from him so that I knew he was safe and in the very best place I could arrange until the end of his life which sadly was the 8th of August 22 only ten weeks later. The kindness and professional, emotional care for him, myself and my family was outstanding.

The staff are very pleasant, interact with my mum who has Alzheimer's and needs carers with patience. Since the end of lockdown, it's been lovely to take Mum out and see her in the garden at the care home, especially at the jubilee celebration.

The Manager is very approachable and helpful and does run a very well organised Home - and has some very good ideas for making Penrose Court a high standard of care home - lets hope they all go ahead!!

My mother's frailty has necessitated an open-ended respite stay, and she is quite an unwilling passenger! Fiercely independent and difficult to please. Without the patience and understanding of the staff, my mother would not have settled in at all well. The facilities are very good, but ultimately, it is the quality of the actual care that matters. The manager is very "hands-on" and leads by example with her willingness to go the extra mile. The caring and professionalism of the staff really shines through. Thank you!

What a lovely entrance hall, with a feeling of serenity ad welcome. The hub of the house - only apparent once you are inside - is a meeting place for everyone. Coffee in the morning, with lots of carers and people in wheelchairs - all very happy to see each other and have a chat to your neighbours. I was there for respite care for a week where you are welcomed as part of the larger family. Food is one of the highlights of the day, in a beautiful dining room looking into a small patio garden. The food is good with lots of choices. After lunch, there is a structured programme of optional activities including talks and practical work. I enjoyed my respite care and all the interesting people I met in Penrose Court.

My mother moved into Penrose Court Care Home from Bedford Hospital. She was there until her death on April 6th. During her stay at the home, she received excellent care from all the staff, the excellent nurses and carers who were looking after her. They were nothing less than amazing and I can't thank them enough.