Lavender Fields

The staff are very friendly and welcoming and they do an excellent job in looking after my nan who has been a resident for a number of years now. The building is modern and is always clean, tidy and well maintained. Throughout the pandemic, they have been committed to keeping the residents safe and have gone above and beyond in following government guidelines in addition to implementing their own initiatives to keep everyone as safe as possible. I would highly recommend Lavender Fields to anyone considering it.

The care provided and the Home are second to none and mum is very happy there; she moved in on the 25th February 2021. There are a couple of teething issues, which we are working through and so far the team at the home have been supportive. It is safe to say that our expectations have been met, and the only negative so far has been the meals on offer. Breakfast and lunches (albeit on the slightly small side for mum, however, if she asks for extra then she does get extra) are varied and "lovely" but tea times seem to have gone downhill slightly with only sandwiches on offer, with the same few basic choices of soup. Initially, there were alternatives of warm sausage rolls/baked potatoes/pasties and it would be really good to see these back on the menu. To be fair, mum does have a good appetite and possibly eats more than some other residents, but it would be good to see her fully satisfied with her meals as they are highlights of her day! She is loving being cared for; thank you.

Can’t thank the staff enough for looking after my mum at this very hard time; they have done an amazing job. All the time, I know my mom is getting the best of care. It was great for us to be able to have Zoom calls; it made such a difference seeing her. Thank you again to all the staff at Lavender Fields.

All the team at Lavender Fields are so caring and genuinely love what they do, they really look after my nan and have all done so well throughout this pandemic. I’d highly recommend it to anyone considering placing a family member here.

We have been very impressed with the care and attention given to residents during the last year given the problems of dealing with the Covid virus. Whenever we have rung, the staff have been polite and helpful, there are always plenty of activities available for residents to do if they wish to join in, and we have many times benefited from being able to Zoom our friend and enjoy seeing her albeit via a computer screen. It makes such a difference being able to see someone you care about. It will be a pleasure to be able to visit Lavender Fields again when we are permitted to do so.

Lavender Fields is the most caring and thoughtful care home we've experienced. The staff are excellent at keeping us up to date with how Mum is doing. They've also done an incredible job at keeping Mum entertained during Covid-19 lockdowns, despite being unable to go out or continue with some of their regular activities. We cannot thank the carers and activity team enough for everything they do and especially in facilitating Zoom Birthday parties. We all had a lovely Zoom party to celebrate both Mum and Dad's Birthdays in the last couple of weeks. It has made a big difference to the family morale to be able to celebrate milestones and remain in touch during Covid-19.

Lavender Fields has provided loving, consistent care for my mother over the last twoi and a half years. She required four hourly medication for her Parkinson's Disease which was always on time and vital to her mobility and cognitive function. As an ex-nurse, she had high expectations and always confirmed to us how well she was cared for. At her last stages of life, we were able to ensure we were with her and the team cared and supported us all. We are forever grateful.

Everyone in Lavender Fileds, especially the care staff, have been understanding and kind of my situation. They have alll helped me feel very much at home.

'Come as strangers; leave as friends' is the message in the entrance but Lavender Fields is far more. It's a whole new family, where residents and families can feel loved, valued and secure. Carers go way above and beyond simple care, bringing smiles and laughter as residents engage in such a wide range of activities: choir, pool, flower arranging, creative mixed media art, gardening, scrabble, cinema club (with a wide range of new films as well as classics) and more. There are outings, exercise classes and coffee mornings. The care first thing in the morning as carers take early cups of tea and tailored breakfasts, as well as late at night care is outstanding. To understand and appreciate the unique environment you need to go beyond the entrance hall to where it all happens - in the lounges, craft room, cinema and bar. I have visited a number of care homes but Lavender Fields is in a class of its own when it comes to knowing, understanding and valuing every individual so that each day is worth living.

The care profession has taken bashing over the years so I believe with my experience Lavender Fields deserve my plaudit for its excellent care.

Fantastic care home and facilities with beautiful surroundings. Staff always go above and beyond to ensure the highest level of care.

I feel they have his bests interests at heart. He can be difficult at times but the staff always seem able to calm him down.

On our initial visit to Lavender Fields, it was very apparent how friendly and welcoming all the staff were and how settled the residents seemed, despite the fact that the home had only been open for a short while. Lavender Fields is beautifully furnished and equipped and there is a full programme of activities for the residents to enjoy throughout the week.

Making the decision to move a much-loved relative into a care home, is a very difficult and emotional one, but I really can’t praise all the staff at Lavender Fields highly enough for their care, compassion and professionalism and nothing was too much trouble. Staff were so helpful at trying to resolve various problems and we felt fully supported during this difficult time.

Obviously, my sister and I miss Mum so much, but I for one, will also miss my visits to Lavender Fields and feeling part of the special ‘Lavender Fields Family’.

There are so many issues when people have to go into care that Lavender Fields and the staff are aware of and deal with in a very sensitive way. Since my father's death, my mother has been welcomed there anytime. I know from personal experience that this is the best care home in mid-Kent and as a solicitor specialising in elderly vulnerable law, this would be the care home that provides the best care, activities and choice for residents, in my view.

Mum has been at Lavender Fields since August 2018. Generally, she has settled well. She finds it difficult to ask for help and so staff have been good at identifying when she does. The food has been variable but sees to have improved. Staff are very kind and helpful.

A really caring home, superbly appointed, everybody says hello. I am so glad my Mother is in such a modern and friendly environment. The management has been excellent in dealing with my Mother despite a sometimes fractious family background.

Dad transferred here two months ago. Everyone has made him very welcome. The staff are always approachable and are alert to Dad's medical needs. He is extremely happy and settled. Our only slight question mark concerns the activities. Dad and the family would benefit from a weekly activity sheet which he could have in his room. It could then be emailed to families each week in order to plan potential visits.

Fantastic, helpful and dedicated staff. Nothing is too much trouble and the support is excellent. The end of life care for my mother was superb.

Maybe the food could be a little more adventurous.

Well done - and thank you!