Brook View

Aintree University Hospital Site, Longmoor Lane, Fazakerley, Liverpool L9 7JU
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8.2 5 Reviews
  • Brook View, Liverpool
Brook View supports adults living with complex needs arising from mental health, neurological, and physical health conditions.

The home is split into four units, each with its own shared living spaces including a kitchen, lounge, dining room, and quiet lounge.

In addition, Brook View has communal areas such as a therapy room, hair salon, activities hub, and accessible garden.

Each of the home’s units offers personalised nurse-led care, with a staff team built around individual need.

Pine and Willow Units offer single sex male- and female only- living environments, for adults with complex mental health needs who present behaviours of concern.

Maple Unit supports adults living with ongoing, complex physical health needs linked to chronic conditions, neurological conditions, and physical disabilities.

And Sycamore Unit supports older working age adults with a primary mental health diagnosis and co-occurring physical health needs, requiring integrated care not available with other providers.

Brook View has a nurse-led team with a strong clinical skillset, including general, learning disability, and mental health nurses, health care assistants, and activities coordinators.

The team is trained in positive behaviour support and is experienced in working with people who present with behaviours of concern.

Care is truly person-centred, designed around each individual’s goals and preferences. People are supported to live as independently as possible, enjoy daily routines, and take part in hobbies and activities that bring meaning to their lives.
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Care Provided by Brook View

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Kerry Howell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (32)

Brook View Reviews (5)

8.2

Brook View has a Review Score of 8.2 (8.188) out of 10, based on 2 reviews in the last 2 years.
Over all time Brook View has 5 reviews.

Overall Experience
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Reviewer Connection to Brook View
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Total of 5, showing 1-5
Review from Cherryl S (Daughter of Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review is a general review, not pertaining to a specific date or event. My visits to mum are always met with smiles from all staff members I see. I have a good relationship with everyone and they always take time to say hello, ask after my young son, give me updates on mum and offer me a coffee!
Mum
is very settled at Brook View. I see how much she is well cared for - which is very reassuring for me.
Reply from Lauren Hallas, Marketing and Communications Officer at Brook View
Hello, thank you for taking the time to leave a review for Brook View. We're pleased to hear your feedback and glad to hear that your mum is settled in her home. We'll make sure to pass your words on…read more
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Review from R H (Friend of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my friend, I am always greeted with smiling faces from staff. It is always clean and tidy and I feel very comfortable visiting.
Reply from Lauren Hallas, Marketing and Communications Officer at Brook View
Thank you for your kind review of Brook View, we're glad that you have pleasant visits and I'll pass your comments on to the team!
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Review from Barnadette K (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Brook View since September 2019. He has received first-class care. The home is spacious, modern and kept immaculately clean. The staff are all amazing, professional and provide the highest standard of care. It is very clear that this is a vocation for them and not just a job. The
level of empathy offered, not just to my dad but to me and my family is second to none. I am extremely grateful to all staff.
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Review from Chris N (Son of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care my father has received at Brook View has been second to none. The home is very well equipped and furnished but it is the staff that makes all the difference. It is clear that their role is fully vocational, their empathy, understanding and exceptional level of care simply could not
be matched. They are the jewel in the crown and I am so grateful and appreciative of the care they provide for my father.
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Review from G L (Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful care home. I feel very content and very happy. The food is second to none. The staff here are so nice to me I feel so good with duty of care and the management have been so good to me. I have to say they have had my best interests at heart 100%. I feel so grateful and at peace.
Reply from Paul Bradford, Commissioning Home Director at Brook View
Thank you very much for your kind words. We are so glad you feel very content and very happy - and that you like our food. I'll make sure to pass your kind words on to the whole home. It’s our…read more
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Current Review Score: 8.2 (8.188)

Overview of Review Score

The Review Score of 8.2 (8.188) out of 10 for Brook View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Brook View is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.438 Points relating to the number of positive Reviews for Brook View is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 2 Positive Reviews ÷ 6.4 = 0.313
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

No image found

Sean Mooney

Job Title: Home Manager

Hi, I'm Sean, the Home Manager at Brook View care home in Fazakerley, Liverpool.

Frequently Asked Questions about Brook View

What types of Care is Brook View registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brook View have?

There are 32 Single Rooms.

What are the Facilities & Services at Brook View?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook View to the centre of Liverpool?

4.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook View to verify any information. View our terms and conditions. Brook View has an Enhanced Service - more info.