Lighthouse Lodge

1 Alexandra Road, New Brighton, Wirral CH45 0JZ
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9.7 135 Reviews
  • Lighthouse Lodge, Wirral
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Care Provided by Lighthouse Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to an assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Carol Curtis (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Lighthouse Lodge offers a warm welcome to all relatives visiting their loved ones.


    If advance notice is given, visitors are welcome to use the facilities. Friends and family would like to join their loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.

    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking is available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Lighthouse Lodge Reviews (135)

9.7

Lighthouse Lodge has a Review Score of 9.7 (9.685) out of 10, based on 25 reviews in the last 2 years.
Over all time Lighthouse Lodge has 135 reviews.

Overall Experience
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Reviewer Connection to Lighthouse Lodge
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Total of 135, showing 21-40
Review from D E (Daughter-in-law of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On entering my mother-in-law's room at 10:30 am. I noticed that the room and en-suite hadn't been cleaned. In the bathroom, the seat in the shower was soiled. Dirty tissues on the floor in the bathroom and bedroom. Dirty underwear on a seat with dirty pyjama bottoms. I found a lady from the laundry
area and gave her these items, she said that the room may not have been cleaned yet as a member of staff had called in sick. She said that only two ladies were in to clean two floors.
Reply from Carol Curtis, Home Manager at Lighthouse Lodge
I am sorry to hear that you are not fully satisfied with the care provided for your Mother in-law. We are happy to arrange a suitable time to come in to complete a review and address the issues…read more
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Review from Linda N (Niece of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visit my auntie every Wednesday in this nursing home. Every time I visit, I am greeted by a member of reception with a smile and a friendly conversation. Always clean, with good decor. All staff I have come across are friendly and caring. Would have no problem recommending this lovely nursing home to
anyone who would need one.
Reply from Carol Curtis, Home Manager at Lighthouse Lodge
Thank you for your review. We are happy that you have found a home for your mother to live where she is happy and well cared for.
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Review from S H (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has thrived in here, health-wise. She is not social so all the wonderful activities we have trouble encouraging her to do but what you put on is amazing. The only downside is food, she is constantly dissatisfied but will not speak up (cold, hard veg, just not enjoyable) and the menu was one of
the things we were impressed with at first as Mum wasn't eating. For the price we pay, food is a disappointment. Staff are fabulous!
Reply from Carol Curtis, Home Manager at Lighthouse Lodge
We are sorry to hear you are not satisfied with the food. We will raise your concerns to the catering team. But we are happy that you are finding the well-being and activities stimulating for your…read more
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Review from Helen M (Wife of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You never get a second chance of a first impression. As soon as I walked into Lighthouse Lodge the reception was warm and welcoming. I booked my husband in for respite having spent many weeks in hospital. The whole team do an excellent job. All carers, kitchen staff, laundry, housekeeping, managers,
entertainment is 10/10.
Would certainly recommend this care home.
Reply from Carol Curtis, Home Manager at Lighthouse Lodge
Thank you for your feedback. We are pleased your father enjoyed his stay at Lighthouse Lodge.
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Review from Ellie E (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used Lighthouse Lodge for respite care for my 89-year-old mother in September 2023. The stay was booked very quickly as due to unforeseen circumstances I had to arrange full-time care for her for 2 weeks. The Lodge was clean, bright and airy. The staff were very helpful and each time I rang to check
Mum's progress they were knowledgeable about her care. Mum returned home in a much better state of health. I would definitely recommend Lighthouse Lodge to friends and family. Well done everyone!
Reply from Carol Curtis, Home Manager at Lighthouse Lodge
Thank you for your comments and we are pleased that your mum had a good experience during her stay at Lighthouse Lodge and hope she is doing well now back at home.
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Review from A C (Son of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum started at Lighthouse Lodge for respite care after an illness. Mum required help with her recuperation and building her strength back up. Four weeks at Lighthouse Lodge and I feel like I have got my mum back. The care and social aspects were vital to her recovery. Thank you all!
Reply from Carol Curtis, Home Manager at Lighthouse Lodge
Thank you for your review. It was a pleasure to look after your mum, she embraced everything that Lighthouse Lodge has to offer which aided her recovery as quickly as it did. We are happy that she is…read more
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Review from Debbie P (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, 93 years of age, has been in Lighthouse Lodge for nearly five months and I am extremely happy with the care you have given her over this time. Since she arrived from a long stay in the hospital, after numerous falls, her health has improved and has even gained a bit of weight. When I visit,
she always looks clean and tidy. All the staff on Vale ward are excellent in caring for my mum. I cannot praise them enough, I must also mention all the entertainment girls who do a great job and not forgetting the reception staff who are so welcoming on my visits. I just would like to thank you all.
Reply from Carol Curtis, Home Manager at Lighthouse Lodge
Thank you for your review. We are happy that we have enabled your mum to continue to live a happy and fulfilled life.
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Review from K M (Daughter of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Really wished I had listened to the rumours surrounding Lighthouse Lodge regarding their staffing problems! Instead, I chose to ignore them and go see for myself. Every question I had was answered so I felt reassured. Sadly my mum has been dreadfully let down and her end-of-life care is now up in the
air. The home claimed on the show around that if a resident declines in the care side they are guaranteed a bed in the Marine View Lodge - and if the Marine View Lodge had no beds the Lighthouse Lodge would still accommodate until a bed becomes available. Sadly this has not been the case so they terminated my mum's contract whilst in the hospital and left her homeless to find palliative care. The staff on the floors - what they had of them were excellent there, just wasn’t enough with some of my visits having no staff present on the floor at all! Really be sure before moving a loved one in. I wish I listened.
Reply from Sarah Messenger, Quality Manager at Lighthouse Lodge
We are very sorry you are disappointed. We can assure you that at all times Lighthouse Lodge is staffed to the required levels. Regrettably, given the shortage of care staff available for full-time…read more
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Review from Jan R (Daughter of Resident) published on 10 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our wonderful Dad sadly passed away this year, 2023. The love, care and support that not only Dad but also the family were given by the Vale team, at such an emotional time was second to none.
Throughout Dad's 2yr stay at Lighthouse Lodge he was treated with dignity, spent lots of time having fun
and laughter with the staff (our adopted extended family) and could not have been happier. We as a family have nothing but praise for the amazing group of people who enriched Dad's life and gave us peace of mind that he was being well looked after.
To everyone involved, we send our love and thanks.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Your lovely comments have been passed on to the staff on Vale. They have advised it was an absolute pleasure to look after your lovely Dad and he is very much missed. Residents and their families…read more
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Review from E G (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother sadly passed away after fourteen months of outstanding care from a highly professional and compassionate team who treated my mother as an individual and with dignity. They enriched her quality of life in the time she was with them. This unit is streets ahead of its competitors, and as a retired
registered nurse I was impressed from day one by their high standards. I would like to thank all the staff for caring for my feisty independent-minded mother who was happy to be a resident in Lighthouse Lodge.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
It was a pleasure to care for your mum, and she will be greatly missed at Lighthouse Lodge. We are very pleased to hear that your mum's life was enriched by the compassionate team who looked after…read more
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Review from Jan M (Wife of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lighthouse Lodge is a very homely place with kind staff. They looked after my husband so that I could have a break. From the porters and office staff to all the carers, they all gave him help and warmth so that he enjoyed himself. The activities helped to keep him interested and busy. Thank you to every
one of you.
Reply from Carol Curtis, Home Manager at Lighthouse Lodge
We are pleased that you were able to enjoy you break away. It was a pleasure to look after your husband and we hope he enjoyed his break with us.
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Review from John J (Son of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 95-year-old mum is in Lighthouse Lodge Care Home. My wife and I are very happy with the care she is receiving. Staff are excellent, caring and professional. The home is very clean, warm and inviting. It is a great relief that my mum is being so well looked after. This is an excellent home and I would
recommend without hesitation.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your fantastic review. Your comments will be passed to the staff who will be thrilled to know you have described them as excellent and professional and that you are happy with the care…read more
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Review from H C (Niece of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle came to Lighthouse Lodge Care Home for four weeks respite care. During his short stay here he was treated with dignity, care and was able to interact and join in all the activities that are provided.
The staff are so kind and caring and my uncle came out with a knowledge of reassurance to
go back if he so wished to.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your lovely review. It was a pleasure to have your uncle stay with us at Lighthouse Lodge and we are glad he had an enjoyable experience. It was lovely to have him join in with…read more
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Review from Sally S (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very friendly and helpful. The home is extremely clean and modern, almost like a hotel. The facilities are good. Could do with more activities and a better choice of food.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your review. Our housekeeping team have very high standards of cleanliness and always keep the Lodge looking lovely, thank you for your kind comments. We have a full and varied…read more
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Review from Hayley K (Friend of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Jubilee party was fantastic. All residents had a wonderful time. The preparation and planning that has gone into it is admirable. All the staff have been amazing and so kind. The best event yet and the smiles on the faces of the residents prove it. Thank you for a fantastic day.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
We all had a fantastic time at the Jubilee party, thank you! The hard work of our activities team paid off to create a fantastic event for everyone to enjoy. It was lovely to see people of all ages…read more
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Review from Fred B (Son-in-law of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we first visited Lighthouse Lodge my mother-in-law was going through a very worrying time, her home was closing down. We did not know what to do. We went to several local care homes but nothing quite suited. On our first visit to Lighthouse Lodge, we met with the Lodge Service Advisor. We were
from the start put at ease. Everyone made us feel at home and welcomed. My Mother-in-law loves the Lighthouse Lodge so do we.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
We are very pleased you chose Lighthouse Lodge, thank you! It is a very difficult time when a loved one's care home is closing and a worry for the family and resident. We try to put families at ease…read more
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Review from Richard C (Friend of Resident) published on 11 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home offering a lovely range of facilities and spaces for the residents. Staff are close with the residents and clearly care a lot. My friend has been staying here for over two years and it’s been a fantastic home.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your lovely review and acknowledging how much our staff care. Lighthouse Lodge provides a home from home environment and our staff offer high-quality care to all residents. It is our…read more
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Review from Joanne L (Daughter of Resident) published on 17 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a lot of heartache and research, we as a family decided it would be better and safer for our dad to go into Lighthouse Lodge as he needed 24-hour care and we couldn't look after him 24-7. We decided on Lighthouse Lodge as it was new, clean, and has plenty going on for the residents. After being
in there for 27-months we now know we made the right decision for him, from reception to management, cleaners to entertainment staff, nothing is too much trouble. Everyone there is on hand to help. Dad is always clean and tidy when we visit and we can pop in at any time, Covid-19 allowing. The staff treat him like family and look after him as good as we would do if he was at home, his room is spotlessly clean and tidy, the food and treats are great and most weeks there's a party going, no excuse needed. If we can't visit with Covid-19 restrictions, we know we can phone up at any time to ask how he is and know that if he's not ok a doctor would be called out to check him over.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your wonderful review. We are very pleased you chose Lighthouse Lodge and you are happy with your decision. Our staff work hard to ensure residents are well cared for, treated with…read more
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Review from M A (Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I consider this to be a very good care home. I am comfortable here and my room is well furnished. I have a good bathroom and everywhere is kept very clean. The staff are excellent but sometimes are very rushed if illness creates shortages. I have struggled with some of the food but I think it has improved
recently.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for choosing Lighthouse Lodge, it is a pleasure to have you stay with us. Thank you also for acknowledging the staff as being "excellent" They work so hard to ensure high care standards are…read more
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Review from Alison R (Daughter of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident for sixteen months until she passed away. I chose Lighthouse Lodge without being able to visit due to covid. I formed my decision by reviewing and speaking to relatives of residents who all could not praise the care enough.
I was kept updated on all aspects of mum's care by the
Unit Leads, they have direct access to the Doctors surgery, all medical issues were dealt with promptly.
I visited regularly without notice and she was always immaculate with her hair and makeup done. I enjoyed having lunch with her and the food was exceptional.
The facilities are kept spotlessly clean. Clothes are laundered and returned daily. Activities staff are amazing fun and bring so much joy with inventive engaging activities.
I stayed with mum as she entered the end of life, I saw the level of care she received which was professional, dignified, caring and loving. I believe Lighthouse to be the best care facility on the Wirral and I cannot thank the Manager and her team enough.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
What a glowing review, thank you! Our staff are thrilled you feel Lighthouse Lodge is the best care facility on the Wirral. They all work so hard, whether it be our chefs, laundry and housekeeping…read more
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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Lighthouse Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Lighthouse Lodge is calculated as follows: ( (220 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 295 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lighthouse Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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