Lighthouse Lodge

1 Alexandra Road, New Brighton, Wirral CH45 0JZ
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9.7 135 Reviews
  • Lighthouse Lodge, Wirral
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Care Provided by Lighthouse Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to an assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Carol Curtis (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Lighthouse Lodge offers a warm welcome to all relatives visiting their loved ones.


    If advance notice is given, visitors are welcome to use the facilities. Friends and family would like to join their loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.

    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking is available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Lighthouse Lodge Reviews (135)

9.7

Lighthouse Lodge has a Review Score of 9.7 (9.685) out of 10, based on 25 reviews in the last 2 years.
Over all time Lighthouse Lodge has 135 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lighthouse Lodge
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Total of 135, showing 121-135
Review from Linda (Friend of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has recently come to live at Lighthouse Lodge. It has been a big change for her but the staff are working hard to help her settle in, spending time with her to reassure her and to jolly her along. She has been taken out to the cinema and for afternoon tea, things that she could not do before.
As a visitor, I have been made to feel very welcome. I can recommend the cake! This place feels like home from home rather than an institution and I hope that as the number of residents grows it will manage to keep up these high standards. Being a new building the furnishings and decor are excellent.
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
Thank you for your fabulous review. We are so glad that your friend has settled in well, it is a pleasure to work with all of our residents and families/friends. Everyone is welcome at our home, a…read more
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Review from Lynda M (Niece of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has recently moved into Lighthouse Lodge. The staff are showing care and kindness in helping her adjust to living there. I am impressed with the high standard of furnishing and facilities and the homely, welcoming environment. Whilst visiting, I have observed the staff being very perceptive
to the needs of the individual and developing good friendly, relationships with residents. To date, my aunt has had opportunity to enjoy events planned by the entertainments team including events outside the care home and I feel this is helping her as she settles into her new lifestyle.
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
Thank you for your wonderful review on our home, Light House Lodge. There have been and will be plenty of excursions in the future for your aunt and others to enjoy. We have forged links with lots of…read more
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Review from Jayne W (Daughter-in-law of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so happy and helpful.
Beautiful surroundings - atmosphere - comfort.
Excellent food.
Amazing activities.
We think this home is outstanding in all aspects of care and safety for our relative.
Thank you.
Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
I, on behalf of all the staff here at Light House Lodge, would like to thank you for your lovely comments and review. As you mention, the surroundings along with everything provided for our residents'…read more
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Review from Andrew (Son of Resident) published on 14 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving Mum into full-time care was distressing. However, with the help of the staff and Management of Lighthouse Lodge, it was made easier.
Mum is living in excellent comfort, treated with dignity and respect. All with the knowledge of being looked after with excellent care and compassion. The staff
are marvellous, she’s made friends and loves the salon that’s on site for her still to look and feel nice which she always did when she wasn’t in care. I couldn’t recommend Lighthouse Lodge enough. Knowing my Mum is being looked after so well is priceless.
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
Thank you so much for your kind words. It is very nice to hear that you feel happy that Mum is with us and that you have made such positive feedback. I will be sure to pass that onto the staff. We are…read more
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Review from Neil G (Son of Resident) published on 3 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can say without hesitation all the staff are excellent in their approach.
The building/apartments are superlative.
The reassurance knowing that all residents are so well cared for cannot be underestimated.
Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided, I will be sure to pass your lovely comments onto the staff at Lighthouse Lodge.
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Review from Francis K (Respite Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and content with my 2 week's respite care.
All aspects of the care have been very good indeed.
The only small (very small) comment I make is that as a '5-a-day' man I would have liked to have seen a bowl of fruit in the dining room.
Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
The staff and I would like to thank you for your lovely review, and we are so glad you enjoyed your stay with us. Fresh fruit is always available, but we have taken on board to make everyone aware of…read more
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Review from Paula H (Daughter-in-law of Resident) published on 1 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident of the Lighthouse Lodge for six weeks and when I visit the home I find that all the staff and management team are very friendly and helpful. The facilities of the home and en-suite bedrooms are beautifully appointed and spotlessly clean. Mum is treated with care
and dignity and is taking part in social activities provided by the Lighthouse Lodge. The chef and kitchen staff provide well-balanced meals and always ask Mum if she has any food preferences which is very helpful.
Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
Thank you so much for your lovely review and so glad that mum is enjoying her stay here at Lighthouse Lodge. She enjoys all of the activities very much and always participates, we all had a wonderful…read more
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Review from Brenda K (Respite Resident) published on 24 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first experience of a care home and this home has only been opened for three weeks and I am very impressed. I came in for two weeks respite care and it has worked.
Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
Thank you for your very kind words and your “new” and first experience in a care Home was in Lighthouse Lodge. Glad you enjoyed your stay and hope to see you again soon. Merry Christmas to you and…read more
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Review from G H (Daughter of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad settled in well thanks to the wonderful care and attention he has received from all staff. They have really made an effort to get to know Dad as a person and they treat him with respect. The facilities are superb, building, lounges with sea views, great food (which is also plentiful). Thank you.
Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
Thank you for your lovely review, and feedback for our beautiful care home, Lighthouse Lodge,The team are indeed excellent, it is wonderful that your father has settled in so well.

We are…read more
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Review from Andrew G (Son of Resident) published on 13 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is being cared for not only professionally but with the greatest of respect ensuring dignity at all times, he is receiving companionship and the best of attention by every member of the staff. Nothing is too much trouble and the attention to detail is excellent.
My dad has all the comforts
of his own home enjoying his music and TV within his own room when the mood takes him he can enjoy the spacious lounge.
The accommodation is of the highest standard.
Mealtimes is an event always welcomed with anticipation, the cakes and biscuits are special!
Most importantly my dad enjoys living at Lighthouse Lodge.
Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
Thank you, for sharing your kind comments regarding our wonderful team here at Lighthouse Lodge. We are really pleased to hear your father is enjoying living here in our beautiful home. We are…read more
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Review from Andrew (Son of Resident) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family faced a unique situation, in needing to relocate my father from Canada to a care home on the Wirral. From our first phone call with Lighthouse Lodge, I suspected we had found the right place for him. Four weeks later, when we finally walked through the front doors of the Lodge and met the
team in person, I knew we had found the right place.


The home manager and her staff are a credit to the elderly care industry… every member of staff is engaging, courteous and goes out of their way to make a connection with both the family members and the residents. In addition, the Lodge itself is magnificent – the rooms are clean, warm, bright and spacious and the common areas offer a welcoming “just like home” environment.


I’ve continued to be impressed with the quality of communication since returning to Canada. I am relaxed knowing that Dad is living in a comfortable environment, where his every need is tended to. I cannot recommend the Lodge and its staff highly enough.

Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
Thank you Andrew, we appreciate you taking the time to give such fantastic feedback on our beautiful home, Lighthouse Lodge. All of our staff are committed to providing the best possible and quality…read more
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Review from Anne (Daughter of Resident) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Lighthouse Lodge a palace of luxury for those seeking care.


Decorated to the highest standard, rooms spacious and modern, a wet room to envy in most private houses. Food of the highest quality, catering for all tastes in pleasant dining areas.


Comfortable lounge areas outside resident's rooms

and superb top floor views overlooking the River Mersey.


Above all - the staff - how the Athena Group have managed to obtain such a professional, caring staff, both to residents and guests is a true credit.


I am deeply indebted to the staff for being so considerate to my 91-year-old Mother, giving her a prolonged lease of life and would recommend the Athena Group and Lighthouse Lodge to anyone who wishes for the best quality of care in their latter years.

Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
Thank you for your lovely response, regarding our new care home, Lighthouse Lodge. I have passed on your kind comments to our staff. They are all indeed wonderful and committed to helping and being…read more
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Review from Keith M (Son of Resident) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a very high standard of care and understanding and want your loved ones to live as full a life as their health allows, then this is the care home for you.
My mum is not in the best of health and can't do much for herself, although she is encouraged to do what she can and this
is what she wants.
All the staff are so lovely and caring and in only just over one week have developed a great level of understanding of my mum's needs and nothing is too much trouble for them.
In closing, I would like to thank all at Lighthouse Lodge in New Brighton for the great level of care they have given my mum and the support for the rest of my family.
Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
The staff and manager at Lighthouse Lodge would like to thank you for your lovely review. we are very proud of our home and wonderful staff. Your comments are much appreciated
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Review from Ron W (Resident) published on 5 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I joined my wife in this care home having been transferred from another home some miles away. Since I arrived, I have been delighted with the support and care received, much better than the home I left. I find all the staff very polite, helpful and they treat me with dignity and kindness all the time.
Nothing is too much trouble and I have been treated like a member of a family.


The staff work as a close team and I feel totally spoilt by the care and understanding they have of my needs. The decor and furnishings are of outstanding quality, but extremely comfortable, a true home from home. My family are welcomed with open arms, with a cuppa, cake and a kind word.


Thanks to the team at Lighthouse Lodge for making my move so smooth.

Reply from Liza Millington, Cluster Manager at Lighthouse Lodge
The Manager and staff would like to thank you for your lovely comments, we are delighted that you are both happy in your new home with your new family.
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Review from J W (Resident) published on 4 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my first experience of being a resident in a care home and I find I am delighted with everything received. I was particularly stressed when I arrived and found the staff exceedingly good to me and my feelings at that time. Quality of service is so good, I would recommend the care here to everyone.
There is first class attention to detail for everyone and extreme kindness. The staff have become part of my family, they are so attentive to my needs.


The food is served well and always beautifully cooked. All staff from the cleaners to the manager are so attentive and courteous to all my needs. The standard of decoration is outstanding. What more could anyone wish?

Reply from Liza Millinton, Cluster Manager at Lighthouse Lodge
Thank you for your lovely comments and welcome to our New Lodge.
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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Lighthouse Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Lighthouse Lodge is calculated as follows: ( (220 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 295 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lighthouse Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lighthouse Lodge to verify any information. View our terms and conditions. Lighthouse Lodge has an Basic Service - more info.